Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDjalexander never stop letting us down
Djalexander never stop letting us down, I strongly recommend anyone out there to not rent with them! They were carrying out refurbishment job at our rented flat, saying that the job supposed to be finished by today and flat cleaned in order for us to enter it, instead at today some of the floor is not been covered, there are holes everywhere and cleaning has not be done! I would never think that an agent could be more arrogant than them, whenever you email them, someone different will ring you, they don’t like email possibly because they don’t like to leave any written record of their disservice.Such a disgrace!
Marianna · 18 April 2019
Agent replied · 10 June 2024
Marianna, as per our previous conversations, please reach out to both myself or Stacey Wedlock for any assistance or support we can give moving forward. Steve Robbins, Head of Customer Service, steverobbins@djalexander.co.uk
★★★★★ 1/5
TrustpilotWe are currently renting from them
We are currently renting from them, as they took over the rental of our property last November. Since then, we never had any repairs done, we have a child and they still didn’t provide a fire alarm working. They are trying to get us out of our flat although we have been there for over two years, claiming they need repairs...We are now in an Airbnb which is only paid until the 18th of April and they are not even saying where we will be going after that!? And we have a child!! Shameful!
Marianna · 7 April 2019
Agent replied · 10 June 2024
Marianna, I was surprised to read this email based on the conversation and subsequent email I sent on Friday detailing the situation and offer of further support.As you are aware there has been a significant leak and damage created to your property and the property below. This has resulted in you and your family being placed in temporary accommodation. This accommodation has been booked until the 18th April but can very much be reviewed now we have a clearer understanding of the situation. I have further offered to support you find another property which will help you find a more permanent home for your family. Please respond to my email issued on Friday 5th April and happy to support and clarify any points required. Kind regards, Steve Robbins, Head of Customer Service
★★★★★ 5/5
TrustpilotI had problems with my extractor fan…
I had problems with my extractor fan and I called the maintenance team. Dora had been very responsive and helpful. She made sure we got the fan fixed and even called me to ask if everything was fine. Very good service from Dora
Amina · 29 April 2024
Agent replied · 10 June 2024
Thank you, Amina, for this excellent review. We will pass this onto Dora and the Team.
★★★★★ 2/5
GoogleAs Neighbour to a property that DJ Alexander rent to students. I would not recommend the company
The tennets host 2 party's a month have multiple guest and the property is not cared for, & agent unresponsive to complaints. The wear and tear on the property must be substantial.
wear
noice and
Fiona · 15 October 2023
Agent replied · 11 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
★★★★★ 1/5
GoogleUnfortunately, I have requested details about several flats through Rightmove with this agency and also tried inquiring through the DJ Alexander website but I got zero responses. I also called twice and left a voicemail, but again this was not responded to. Fortunately, I have found a flat elsewhere but this is seriously unprofessional. If anyone is considering letting a flat then please choose an agency that will actively reach out to tenants.
Conormc14 · 12 June 2021
Agent replied · 11 June 2024
Hi Conor,
It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.
Please contact me at KevinFraser@djalexander.co.uk and include the address of the properties, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
★★★★★ 5/5
GoogleEveryone who we've dealt with thus far at DJ Alexander has been outstanding. Their service is amazing. We've recently moved into an apartment that they manage, and their service from the initial viewing, to resolving a couple of minor issues we noticed when we moved in, has been professional and quick.
Special mention to Evie and Laura who have been superstars!
Mariska · 12 June 2020
★★★★★ 5/5
TrustpilotMany thanks to Carol Clark
Many thanks to Carol Clark. Great job. Very professionally, quickly and good treatment.
Andrii · 17 December 2024
★★★★★ 5/5
TrustpilotTeam Sarah and Abby at DJAlexander
I went with DJAlexander to sell my property and they have done a sterling job. The team were more than smart, patient and responsible, helping to make the process simple and seamless. Thank you to consultant Sarah McIntyre and assistant Abby Grigg for your fabulous work.
Maureen · 24 February 2024
Agent replied · 10 June 2024
Thank you, Maureen, for this excellent review. We will pass this onto Sarah, Abby and the Team.
★★★★★ 5/5
TrustpilotAssistance for moving to new flat
Laura Mctaggart helped us organising everything to move into the new flat. She has been very kind, replying quickly and making sure things went smoothly.We had no worry to move flat. Brilliant service.
SN · 15 October 2024
Agent replied · 30 October 2024
Thank you, for this excellent review. We will pass this onto Laura and the Team.
★★★★★ 2/5
TrustpilotKept in the dark the whole time
Went to views 3 bedroom flat and I seemed to know more about the property than the guy showing us the house! Asked if the property has a HMO liscence and was assured that it does, even got taken through the process of how to add someone to the lease. Over the weekend we were making our mind up and that's where the frustration began. Have had to chase Sean for updates on the property, then found out there's a problem and I've had to chase him for any update which took days to get him to tell me anything! Turns out there's no HMO liscence and I haven't heard anything since Tuesday 11th December and oh the property isn't listed anymore! What the heck? Was hoping for better service that this- highly disappointed with the lack of information and that whatever info I was given was not fully accurate.
Karolina · 22 December 2018
Agent replied · 10 June 2024
Hi Karolina, we are really sorry to hear about your negative experience with DJ Alexander. Our Head of Customer Service, Steve, would really like to speak to you regarding the problems you have outlined above, and see if there is anything we can do to help. You can contact him via SteveRobbins@Djalexander.co.uk. Many thanks.
★★★★★ 5/5
TrustpilotEfficient and effective service
We use DJ Alexander as our letting agent for our two properties. We find Elaine Thompson who looks after our account to be efficient and courteous and prepared to go that extra mile for both us as landlords and our tenants.
Mr · 30 May 2024
Agent replied · 10 June 2024
Thank you, Mr Mcleod, for this excellent review. We will pass this onto Elaine and the Team.
★★★★★ 1/5
TrustpilotContradictions left, right and centre
They want you to be a working professional, yet can only arrange viewing from Monday to Friday 10am-5pm...We were told to phone up a few days before so not to be disappointed with the flats being taken, we got time off work and phoned 5 days prior only to be told no appointments were available for any property for almost two weeks...I can't get past looking at their properties on a website, I'd have more chance of winning the lottery and buying a house than managing to view a property with them!
Dave · 12 December 2018
Agent replied · 10 June 2024
Dear Dave. We’re incredibly sorry to hear of your understandable frustration. We absolutely recognise how hard it is to secure rental properties in Edinburgh, especially in the popular locations and in the common price brackets. We try our utmost to be fair and operate a strict ‘1st come 1st served’ policy with all prospective tenants but we know this inevitably sees numerous people missing out. Sometimes enquiry numbers for popular properties do exceed our ability to field them which is a positive sign for the City of Edinburgh but a huge cause of anxiety for anyone eager to find a nice place to live here. We truly know how upsetting it is when we have to inform people that they have missed out or that there is a huge long queue ahead of them. It’s an almost daily task and our staff find it most difficult too. I sincerely hope you manage to find a nice property and we would be only too delighted if we could assist.Rob TrotterASSOCIATE DIRECTOR
★★★★★ 5/5
TrustpilotVery helpful and understanding
I had experienced major issues with the company used for providing references. It took days of phone calls, emails and broken promises to fix. However, I had the joy of having Laura Mctaggart from DJ Alexander's side who helped to push the application through and assure me that it would all be sorted eventually. 10/10 experience provided from her.
Ellis · 15 March 2023
Agent replied · 10 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
★★★★★ 5/5
TrustpilotHelpful Property Manager
Just had the yearly inspection conducted by Lauren. She was super helpful, even suggesting maintenance jobs to make sure the flat is more comfortable to live in and that everything is in working order.
Josh · 24 September 2024
Agent replied · 30 October 2024
Thank you, Josh, for this excellent review. We will pass this onto Lauren and the Team.
★★★★★ 5/5
GoogleVery good professional service from Natalia. She delivers a good personal experience. Responding very quickly to all my emails and provides informative response. Being a landlord can be stressful at time but she makes sure the things are always sorted m in a timely manner. Thank you 😊 …
IOANNIS · 12 December 2023
Agent replied · 9 June 2024
Thanks for the great review. I will pass this onto the team.
★★★★★ 5/5
GoogleVery helpful, dealt with Ali Scott who was quick to respond and helped throughout the process. Very thankful.
Craig · 12 June 2022
Agent replied · 11 June 2024
Hi Craig, thanks for the great review.
★★★★★ 5/5
GoogleLee Charlton was professional and responsive in all dealings. Property was as expected and to a high standard.
Jamie · 12 June 2022
Agent replied · 11 June 2024
Hi Jamie, thanks for the great review, I will make sure we pass this onto Lee.
★★★★★ 5/5
TrustpilotIt was a pleasure working with Ellie
It was a pleasure working with Ellie. From the viewing of the property all through to a successful application. The whole process was seamless for me and I’ll forever be grateful
Simbi · 8 November 2024
Agent replied · 27 December 2024
Thank you, Simbi, for this excellent review. We will pass this onto Ellie and the Team.
★★★★★ 5/5
TrustpilotThe agency made the application process…
The agency made the application process very easy for us. Calumn Robertson, especially, helped us immensely. He was patient, helpful, and kind, and made the stressful process of applying for flats that much easier. Thank you very much.
Aleksandra · 17 July 2024
Agent replied · 23 August 2024
Thank you, Aleksandra, for this excellent review. We will pass this onto Calumn and the Team.
★★★★★ 5/5
TrustpilotStress free rental
Recently rented a flat in Edinburgh and the process was very easy and stress free. Kieran Mooney, who was the agent that was assigned to us, was very helpful, responsive and flexible. I would recommend DJ Alexander for their professionalism and communication with clients.
CHRISTINA · 22 March 2024
Agent replied · 10 June 2024
Thank you, Christina, for this excellent review. We will pass this onto Kieran.
★★★★★ 5/5
TrustpilotFlat inspection
Flat inspection today with Murron who was very helpful and polite! DJ alexander are always quick to respond to issues raised during these inspections.
JoeHardy · 22 January 2026
★★★★★ 5/5
TrustpilotSandie and Ashley were both amazing and…
Sandie and Ashley were both amazing and efficient throughout the letting process.
Emma · 26 January 2023
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
★★★★★ 3/5
TrustpilotI have had no response
"I have been trying to get in contact regarding arranging a few viewings for flats that I am interested in but I have had no response. I have emailed multiple times as well as phoned on numerous occasions and it just rings out. I completely understand that they will be short staffed during this time and that things will be taking longer than usual but is there any other way I can get in contact?
Mollie · 21 September 2020
Agent replied · 10 June 2024
Hi Mollie,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
★★★★★ 1/5
TrustpilotAVOID
Avoid this letting agent. Terrible experience renting a property through them. They only seem to care about taking commission from the landlord and their own fees, rather than being a company that will respond to queries. Their flat inventory was a joke, full of inaccuracies and untruths. The standard of cleaning in the flat was not acceptable when we moved in and then they had the audacity to say the flat was not clean enough when we moved out. Please avoid this letting agent. I will never go near them again for either letting or buying a property! Shambolic company with little disregard for anyone, except to line their own pockets!!!
Louise · 16 June 2018
Agent replied · 10 June 2024
Hi Louise, we can assure you we take every enquiry seriously including this one. We'd like to understand more about what your experience - if you contact our Head of Customer Service Steve Robbins on SteveRobbins@DJAlexander.co.uk or at 0131 243 6760 we'd like to see what we can do for you. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
