Trusted Agent profile · Edinburgh
★★★★★
2,113 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,113 reviews on two platforms, including 552 Google reviews rated 3.2.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotI'm very happy to have signed the house…
I'm very happy to have signed the house contract quickly. It took me a long time to find the house I wanted and Gill Robertson Cree supported me very enthusiastically. Highly recommend this dealer. I am very satisfied and thank you for helping me in the past.
Thank you, Mien, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotExcellent customer service!!!
Excellent customer service from the entire team. I let my flat using the services of DJ A and it has been a very positive experience. They offer a complete management service which makes letting completely hassle free. From the marketing of the flat to maintenance work between tenants to ensure the flat is always in great condition for future tenants. A+
Thanks for the great feedback. I will make sure to pass this onto the team.
1/5
TrustpilotExtremely frustrating experience
I have been trying to arrange a viewing for an apartment I am interested in for a week with no success. I have repeatedly called DJ Alexander but have been unable to get through to anyone in the viewing team. Last Tuesday (04/08/2020) I spoke to a member of the operations team who took my contact details to be passed on to a member of the viewing team. I was called back and advised that I would not be able to book a viewing until the tenant had moved out and would be contacted at the beginning of the next week (10/08/2020). I have not heard anything since. I have called numerous times since the 10/08/2020 and have left my contact details with two different members of the operations team and still have not been contacted. I have also sent several emails enquiring about the property and stating my keen interest, but have not received a response. I understand that DJ Alexander is extremely busy, but I am very disappointed that I have not been able to arrange a viewing for an apartment I have repeatedly expressed interest in.
Hi Lily,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you were interested in, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
3/5
TrustpilotGenerally OK
Generally OK, usually respond well. Key handover was a disaster, only allow keys to be collected during the working day when people aren't free, only gave us 1 set of keys originally. Then delayed the other set being given to us. Also haven't given us the keys for the garden despite moving in 3 months ago and emailing multiple times.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotLovely experience
I had been looking for a new apartment for months, and finally found one. Thanks to DJ Alexander. The team has been incredibly helpful throughout the application process. I love the new apartment. Gill Robertson-Cree and Finn Anthony from DJ Alexander have been extremely kind and supportive!
Thank you, Shweta, for this excellent review. We will pass this onto Gill, Finn and the Team.
1/5
TrustpilotUtterly awful customer service.
My daughter has been communicating trying to rent a property in Edinburgh. DJ Alexander's communication is absolutely the worst I have witnessed by a long way! How they treat their customers is awful! My daughter had waited weeks for an online viewing, now she has applied she is waiting for an answer from them regarding an issue with the application. For over a week she has called and emailed every single day and got no reply from anyone despite leaving voicemails!! She is 6 months pregnant with 3rd child, needs a bigger house asap. It is absolutely disgusting how she is being treated!!
Hi Sandra,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at KevinFraser@djalexander.co.uk and include the address of the property your daughter has applied for, so we can look into this matter for you. You can also call our enquiries team on 0131 558 3000.
5/5
TrustpilotJen Cabrera tejera I would like to…
Jen Cabrera tejera I would like to thank you As I like your way of communicating and how you gives a good impressed to your company along with your professionalism ، awareness of your job and knowledges once again thank you and keep like that
Thank you, Alae, for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotCara was very helpful in our request in…
Cara was very helpful in our request in a very busy time. Got us a viewing that suited our needs.
Hi, thanks for the great review. I will make sure to pass this onto Cara.
5/5
TrustpilotKieran Mooney, best advisor in Edinburgh
I want to express my sincere appreciation for the outstanding service provided by Kieran Mooney. He went above and beyond, patiently answering all my questions, waiting for me when I was running late, and staying connected with me throughout the entire process. Kieran's dedication and attentiveness truly made the experience exceptional.
Thank you, Ali, for this excellent review. We will pass this onto Kieran and the Team.
4/5
TrustpilotWe've recently rented an apartment via DJA...
We've recently rented an apartment via DJA. Nice helpful people - very efficient. I've deducted one star as their associated Goodlord platform seems to have many problems - we had to involve their tech support several times. I think many prospective tenants would have given up and gone elsewhere.
Thank you, Graham, for this great review. We will pass your feedback on in relation to the external platform, and ensure any learning is taken on board.
5/5
Trustpilotreliable efficient staff who produce results
After being advised my rented property was going to be vacated by the tenant the DJ Alexander team got to work, organised a redecoration, cleaning etc in swift time in preparation for a new tenant.The team manager Lisa Grieve is someone you can rely on and a working trust quickly formed.Definitely a company I will recommend to manage you rental property
5/5
TrustpilotVery helpful the full team
Very helpful the full team. Went above and beyond with helping and informing with the house. Diane, Caroline and carl made the move easy and comfortable for me
1/5
GoogleNEVER RENT FLAT EITHER BUY with DJAlexander PROPERTY is the most unprofessional and tricking rental agency never existed in Scotland. They let flats that have already big issue such my case of leak problem for six month almost while I pay almost 800 pounds for the rent and 35 pounds for "their" service. they don't answer to your email, they never call you back for update you about the issue BUT THEY GET YOUR MONEY. Maintenance and renting agents are the worst. AT BEGINNING the leak problem was only in the kitchen; then workers came to "repair" and the leaks spread in the corridor' ceiling , later on the made change the roof of the building where each owner of the flat paid around 300 pounds for repairing something that at the end it wasn't. few weeks later leak moved to the utility room and bathroom. THOSE ARE THE PICTURES IN MY FLAT, LIVING WITH BUCKETS EVERYWHERE IN THE FLAT. this started in April and we are in October, you are not shamed of the agency you are! Shame on you!!! you are always quick to answer when it is about to get your money for closing the contract but then you just disappear!! Shame on you!!!
Natasha, i have contacted you separately about this. Just to confirm that the issue relates to an ongoing issue with the roof which is being addressed by the factor, D.J. Alexander and your landlord have no means of actioning any works to the building, as confirmed this is the responsibility of Hacking and Paterson. We have escalated with them and they have confirmed that further work will be undertaken to the roof (subject to weather). We have a Property Manager attending the property today and we have made firm commitments on the actions we will take moving forward. I appreciate your frustrations but unfortunately we are all awaiting the confirmation from the factor that the required work to the roof has been completed. If you wish to discuss this further then please come back to me directly. Regards Steve
1/5
GoogleDo not rent with DJ Alexander. They try to charge you for everything pre and post tendency. Upon first entering our flat, it was dirty; dirty sofa, hand marks all over the TV, stains on the carpets and walls. (Baring in mind we were assured that the flat would be professionally cleaned before moving into the flat)- even our property manager said that the cleaning was not up to expectations!! When leaving this property, the flat was cleaned to a better standard to what it was when we entered (because why would you want to pay for it to be professionally cleaned if it was not like that to begin with?) However, despite this, we were still charged for cleaning. The light shades were disgusting- they had tears in them, so we politely changed them to make the place look a little more presentable- no thanks. And I also left a full length mirror as there were only small square ones and again- no thanks- I wish I never left this as I feel I have been treated so badly after ending the tendency. We were not only charged for cleaning it to a higher standard to what it was when we moved in, but also for the wifi which was left. We were never told we would be charged for it if we didn't cancel this. Which I find unfair as it is the landlords responsibility to cancel the wifi if he did not want to be charged for this. We were never supported by the agency with this charge either. Not only have we been charged for leaving the place in a better condition with additional furniture, we were left 6 weeks with no washing machine. Overall, I would seriously recommend staying away from this company as they are rude. They do not stick up for their tenants and they are very unprofessional at times. See Blake Smith review for further context.
Blake/Emily I will keep the responses consistent as it represents the same property. Then matter of cleaning can be a contentious area and when there is a challenge, we refer to the check in reports and check out reports to make a judgement on where cleaning is required. If we feel that there is a requirement for leniency then we will reduce the cleaning charges and negotiate with the outgoing tenants. At the end of your tenancy this was the certainly the case and we reduce the cleaning charge significantly. We always want to open dialogue with our tenants and consider all information available. If after conversation this was still contested, then you did have the right to challenge the charges through the deposit scheme. In this instance we would submit our evidence, you submit your and the final decision sits with the scheme. The matter with the parking permits was an unfortunate one and there was a requirement to escalate through the Factor. I personally got involved in this escalation. As I previously stated I was sorry that you were impacted by the lack of traction made by the factor and the need for escalation. In regards to the WIFI, I have been able to locate the correspondence between you and the property manager in October 2018 when you agreed to transfer the funds for the WIFI connection. As this property manager is not employed with DJ Alexander and I am unable to validate the reason for the charge then I am more than happy to arrange a refund for you. I wish you all the very best in your new property. Steve Robbins, Head of Customer Service
1/5
GoogleExtremely unprofessional, I would strongly recommend people to avoid this agency. I am making sure to upload a comment in every review page as they've put me to the most awkward situation that an agency can put someone. They do not care about the tenants ( that can be proven from other reviews with everyone having similar issues and of course DJ Alexander doing nothing to improve services) Our story starts as, we got accepted for a flat and gave the deposit exactly at the moment they asked us. We gave our notice to our current landlord and late in the evening we received an email from DJ Alexander that the landlord saw our application and did not want to have three people. Dj Alexander just told us that this is something that they cannot help us with as it is something that the landlord wishes. We completely understand landlords wishes HOWEVER, we DO NOT understand how an agency can give the flat without having this important information from the beginning. We informed them from the beginning that we are three people for the flat and they were completely fine ( it should be mentioned that we are not HMO as we are family). Of course DJ Alexander did not take any responsibly for this horrendous services. It should be mentioned that we are still trying to get our deposit back ( which we are not scared that we will lose our money but that is another proof how unprofessional this agency is). Of course, I will make sure that this review will be on every single review page and inform every person that I know about this HORRIBLE experience, knowing how difficult is finding a flat in Edinburgh. Lastly, it has to be added that the flat ad was saying for a deposit of £500 but they asked us for half rent plus an added £300. However, even with the ad misleading us, we did provide the money without making any scene. This is EXTREMELY UNPROFESSIONAL from every angle.
Anna As per my response to you on allAgents we are sorry that the landlord did not accept your application for their property. As previously mentioned, the landlord has the ultimate decision on who will take the tenancy at their property. We as managing agents have the responsibility to take your application to the landlord but do not make the decision on who will rent the property. We are sorry that your application was not accepted by the landlord, from our perspective there was no issues with you applying with the number of residing tenants proposed, there had been no prior instruction from the landlord that this would be an issue. However, on review the landlord made the decision that they did not want to go forward with your proposal and opted for a different offer. I confirmed that your deposit was refunded the same day. I have further signposted that it could take up to 2 days to be refunded which is standard banking procedure. I also want to clarify the point on the financial element of your statement. We ask for a holding which equates to 50% of the first month’s rent, this is the amount you paid and has since been refunded. The advert does state £500.00 deposit however the Property Manager set the deposit amount for your application at £300.00. This is our standard deposit level. You would not have been asked nor would we have taken £300.00 and £500.00. I am very sorry that this application has not been successfully. Certainly, had we had any indication that this would not have been successful then we would have signposted this early so not to waste your time or ours. We would very much like to help you and if there are other properties you would like to view then please get in touch and we can arrange this. Steve Robbins, Head of Customer Service steverobbins@djalexander.co.uk
5/5
TrustpilotI have always found DJ Alexander to be…
I have always found DJ Alexander to be prompt, efficient and thorough in all the dealings that I have hdd as with them over many years. Johan, Megan Daniel and Norman have been especially helpful over the past numbers of weeks getting some work completed. 5 star service.
Thank you, Brian, for this excellent review. We will pass this onto Johan, Megan Daniel and Norman.
4/5
TrustpilotThanks Jenni and Cameron
I haven’t always had the most positive experiences with DJ Alexander, however they must have hired some good eggs in recent times because Cameron and Jenni have both been really helpful in sorting out my unsafe boiler situation. Thank you both for your time and effort!
Thank you, Rachel, for this excellent review. We will pass this onto Jenni, Cameron and the Team.
1/5
TrustpilotDj Alexander mismanages the flat above…
Dj Alexander manages the flat above mine and have consistently failed to deal with the obnoxious behaviour of their clients. The rude messages and obscenity as they pass the flat never dealt with.
Dear Joanna, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotWe have used DJ Alexander's teams in…
We have used DJ Alexander's teams in Edinburgh in both the letting and sale of the property. All staff involved have been excellent and professional in all interactions with them on both sides of the business.This helped obtaining high quality tennants and a quick sale when placed on the market.
Thank you, Alistair, for this excellent review. We will pass this onto both Teams.
5/5
TrustpilotExcellent service
Smooth and effortless transition into the new flat. Any issues sorted in great time. Special thanks to Evie and Lauren for handling everything
Thanks for the great review.
4/5
GoogleIt was great experience with Iqbal Imran getting our new apartment with D.J Alexander lettings… it was smooth and transparent. I love the way it was stressful after the viewing till we moved in to the apartment. Thank you again we truly appreciate it. @iqbla imran
Thank you, Hadijat, for this great review. We will pass this onto Imran and the Team.
1/5
TrustpilotTenants damage flat agency is Happy
Terrible company let your flat being completely destroyed by tenants you will not get one penny back it will all be on you. Protect tenants not owner. Quote from contractors wrong terrible maintenance management new system how to get lost and do work without your authorisation but Mainly will let tenants destroy your flat and will thanks THEM for it.To avoid for landlord!
Hi, thanks for the feedback. I am sorry you feel like this and I am aware of your time with us. Apologies things have not work out, Kind regards, Richard Tierney
5/5
TrustpilotCara was great in helping me fill in…
Cara was great in helping me fill in the documents and secure my property :)
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotD J Alexander providing a professional service meeting my expectations.
I am pleased to confirm that DJ Alexander is taking care of my properties in a professional manner. Thanks for their continued support.
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