Trusted Agent profile · Edinburgh
★★★★★
2,113 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,113 reviews on two platforms, including 552 Google reviews rated 3.2.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
Trustpilot10/10 ⭐️
I had an excellent experience with DJ Alexander. Agent Jen Cabrera Tejera gave me excellent support and attention during the application process for my new property. On the day she handed me the keys she was very clear and helpful with information about the property.10/10 ⭐️
Thank you, Jessica, for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotGreat service from Dale in Maintenance
the boiler in my rented property (I am the landlord) packed in. Dale from the maintenance team was extremely helpful - helping with getting a reputable engineer to give a 2nd opinion and then managing the process of getting quotes and getting the work completed quickly and efficiently. Hassle and stress free for myself (other than the cost :-) ) thanks Dale !
1/5
TrustpilotTerrible terrible terrible
Terrible terrible terrible. By far the worst letting agent I have had the misfortune of managing my property. Unprofessional chaotic, unresponsive and non customer centric. Run far far far away from this shower of cowboys.
Thank you, James, for this excellent review. We will pass this onto Kieran and the Team.
1/5
GooglePosting a review in an attempt to get a response (given you are completely unresponsive to emails and phonecalls). We have been without a toilet seat since May 2022 (4 months ago). Do not use this agency if you can avoid it - they treat tenants like dirt on their shoes. Please reply or acknowledge our emails before this is taken further.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotI'm grateful to Cara Jenkins who…
I'm grateful to Cara Jenkins who explained me the policy related Guarantors. Apparently, you do not need one if pre-paying for 6 months. Before that, I had a phone conversation with a person (did not ask name) who told me that even if I pre-pay for 12 month there is no chance I can rent without a UK based guarantor.Five stars to Cara , 0 stars to the other guy.
Hi, thanks for the great review. I will make sure to pass this feedback on to Cara.
5/5
TrustpilotAmazing Efficiency
Ramya Peela was very quick and efficient in assisting us with our current maintenance issues at our property.
5/5
TrustpilotFaboulous!
Carol and the whole team at DJ were absolutely fabulous to work with. I have been renting with DJ for 2.5+ years, and they made the process of my partner moving in as smooth as possible. Definitely recommend!
Thank you, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotSarah McIntyre was extremely efficient…
Sarah McIntyre was extremely efficient and thoughtful in her advice. After not being able to sell the previous year, she managed to create the situation where the flat was sold within three months. Excellent service.
Thank you, Brian, for this excellent review. We will pass this onto Natalia and the Team.
5/5
TrustpilotHelpful despite small wait on hold
Amber Moyes was helpful on the phone to discuss multiple properties. Kept on hold for approx 10mins but busy time for the sector.
Thanks for the great feedback, I will make sure to pass this onto Amber.
5/5
Trustpilot5 ⭐️ Team
We have had a fantastic experience with DJ Alexander throughout the application and referencing process. Laura Mctaggart and Ellie McVitie are both absolute credits to their teams, and we could not have completed what could otherwise have been a very tricky and stressful process without their assistance. Thanks!
Thank you, Anna, for this excellent review. We will pass this onto Laura, Ellie and the Team.
5/5
TrustpilotThe App is game changer
The process of renting out our property was very straight forward. Stephen Lawson assisted us. Very friendly and professional, he came over and took amazing pictures and was always available for any queries! It was a pleasure to deal with him.The A propos app DJ Alexander offers is very handy, allowing us to control and being kept informed at all time about our property, wherever we are 24/7.Overall, we are very pleased with the service so far.
Hi, thanks for the great feedback about the team and the platform. We are always looking to support our customers and make things easier. I will make sure we pass this onto Stephen.
5/5
TrustpilotProfessional Inspection Review
Earlier last month, Gemma-Louise carried out a property inspection of the property where I am currently staying. She was highly professional and responsive to any questions I had. She was very friendly and ensured all the necessary information was conveyed in a way I could understand. Thanks!
Thank you, Andrew, for this excellent review. We will pass this onto Gemma-Louise and the Team.
5/5
TrustpilotGreat service
Great service, Caroline was extremely helpful and very friendly
Thanks for the great review. I will pass this onto Caroline.
5/5
GoogleJust rented a property via DJ Alexander. The Property Manager, Harry, ensured that the process was effortless and seamless. Once the flat was secured Christin efficiently got the documentation needed to finalise the Agreement ready for signature. Quick responses to emails from both. Overall great experience and a personal Thank You to both Harry and Christin for making my search hassle-free.
Thanks for the great review. I will make sure to pass this onto the team.
1/5
TrustpilotRun a mile from D J Alexander’s all…
Run a mile from D J Alexander’s all froth an no beer, can only describe there management as extremely poor, had tenant in my property whom I got to know and informed me they was desperate to get my house to rent they phoned over fifteen times and nobody got back to them for a viewing, decided to change letting agent to 1-2 Let for lower commission and a superior service.
Hi, thanks for the feedback and I am sorry you have experienced this poor service. If you would like to contact me direct please do at richardtierney@djalexander.co.uk, kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotI was trying to contact them for last 3…
I was trying to contact them for last 3 weeks, no respond at all, i try through their website, Zoopla, Rightmove, And throug the phone more than 45 time, i even try to speak with some other departments twice and who ever pick up the phone they said we will email the letting department to call you back, and still no respond, which look like a real proplem and made me concern incase i ever rent any thing from them how i will be able to be in touch with them. And after i check the reviews here 🤷🏽♀️
Hi Tayseer,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
5/5
TrustpilotDJ Alexander Edinburgh
I have been a tenant with DJ Alexander for a year now and have been very happy with my flat and the service they provide. I recently had an inspection carried out by Natalia who was very friendly and professional and followed up on my questions very quickly. Thank you!
Thank you Hannah, for this excellent review. We will pass this onto Natalie and the Team.
5/5
TrustpilotDJ Alexander fantastic customer experience.
DJ Alexander have been so helpful during the sale process, advising me all the way. They have taken care of everything including viewings and have been great at giving advice and guidance. The staff are so supportive and knowledgeable and so easy to deal with. Every question was answered and they made the sale process so straightforward and trouble free. The staff have been fantastic.
5/5
TrustpilotStruggling to find 3 bedroomed flat
We have been looking for a 3 bedroomed flat for a few months now without success. We have finally found one now thanks tonSarah Liu. She has been a great support, kept in touch with us regularly, even after hours. She has been very caring, helpful and profession through the process and is an asset to your company.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotCara Jenkins is an absolute gem and has…
Cara Jenkins is an absolute gem and has been nothing but supportive and helpful in finding a place to call home.
Hi, thanks for the great review. I will make sure to pass this feedback on to Cara.
5/5
TrustpilotI rented with DJA for 5 years and had…
I rented with DJA for 5 years and had an excellence experience. They really have the balance right between tenant and landlord - and were always incredibly responsive. Having now left my property I can say the exit experience was also very fair and thorough. High recommend for anyone renting!
Thank you, El, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotYasser
Yasser, Abby and James, together with admin backup, were a very effective and well-coordinated team. They made the process of selling seamless and painless. My wife and I appreciated their support and guidance throughout. We are very Happy Bunnies!
Thank you, Huw, for this excellent review. We will pass this onto Yasser, Abby, James and the Team.
1/5
TrustpilotVery unhelpful customer services
Fine home - excellent customer servicesTransferred to D J Alexander and experienced poor and unhelpful customer service.Possibly because my flat was empty (major repairs) so they weren’t receiving any money from me and then I sold my flat.Would not recommendI have dated the feedback from today as not offered a date range.
Dear Susanne, thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotFlat Inspection
Had my first flat inspection with Robyn who was friendly and helpful and took the time to listen to my experience whilst living at the property. Was a pleasure to meet her and her colleague.
Thank you, Mark, for this excellent review. We will pass this onto Robyn and the Team.
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