DJ Alexander Edinburgh reviews

★★★★★ 1/5

Trustpilot

We have had a terrible experience with…

We have had a terrible experience with DJ Alexander which after several months still remains unresolved. They have not paid their full share of mutual repairs despite numerous emails and cost us a lot of waisted time and money with no concern about rectifying their inadequacies and time delays. This will affect their owner in the future with regards to future mutual repairs enabling works to be carried out promptly and effectively.

D · 5 October 2022

★★★★★ 5/5

Trustpilot

Great service

Would like to thank Skye for taking care of the smooth vacate process. It’s a pleasure working with Skye.

HD · 31 March 2023

★★★★★ 5/5

Trustpilot

Excellent application experience with Imran Iqbal

Imran Iqbal was exceptional during the house viewing and application stage. He displayed great knowledge of the property, answered all my questions, and made the application process hassle-free. Imran's professionalism and dedication to his clients made the experience enjoyable, and I highly recommend his services.

Carus · 18 September 2023

★★★★★ 5/5

Trustpilot

Brilliant team at DJ Alexander

Brilliant team at DJ Alexander, can't recommend them highly enough! Chloe, Evie and Lauren helped us from start to finish being very professional, very approachable and friendly. They explained everything to us and were so helpful from start to finish. It was an absolute pleasure having their support. Such a lovely team!

Linda · 8 April 2024

★★★★★ 5/5

Trustpilot

Issues resolved clearly

We had a problem with a leaking shower door and a broken shower head holder. David Harcus (Maintenance Co-ordinator) kept me updated with emails which informed me that the issue had been logged, who they were sending to fix it, who they resent to finish fixing it, and a confirmation checking that the issue had been solved to our satisfaction. I was really pleased to see that when the issue was first logged, David had listened exactly to the way I described the problem and written it down clearly for the contractor. Thanks DJ Alexander :)

Susan · 16 August 2021

★★★★★ 5/5

Trustpilot

I have used DJ Alexander for several…

I have used DJ Alexander for several years to manage my own property after having dealt with them for several years prior through my work. I have always found them a good firm to deal with and responsive to queries and flagging when there are issues at the property. I find the end of tenancy and any inspections reports comprehensive and practical.

David · 14 August 2023

★★★★★ 5/5

Trustpilot

A great experience getting a flat with…

A great experience getting a flat with DJ Alexander, found the perfect property. The whole process from start to finish was a great experience, our letting agent was incredibly helpful with the application process. I must note my appreciation for Laura Mctaggart, who was our applications advisor. She was very helpful and informative, was always just a call away, and kept us in the loop throughout the process. As first-time renters, we felt supported and looked after throughout our application. We could not ask for a more helpful or professional service. Would recommend to anyone. :)

Katharine · 26 July 2021

★★★★★ 5/5

Trustpilot

Great agent - responsive and good service

Great lettings agent, with staff that really seem to care about resolving issues and providing good service.I've been really impressed with DJA whenever I've had an interaction with the team. I'd confidently recommend them to anyone.They're particularly good at responding quickly and getting resolutions completed quickly too.

George · 4 July 2024

★★★★★ 5/5

Google

Great customer service, amazing team!!! A huge thanks to Laura first of all!!!Always replied to our emails in 10 minutes time and always had a solution for any problem. Thanks to Donald, he is professional and knows his job really well!!! Thanks to William, Kevin, Kyle and John from the maintenance department.They help us from the first day with any issues we had and solved them, next day. Best team ever

Ioanna · 13 June 2019

★★★★★ 5/5

Trustpilot

Great Apartment Viewing

I went for viewing today with Maureen Cruickshank. She took her time during the viewing and was not rushing me through the process. She was respectful and took in to consideration my needs. All my post viewing requests were followed up on and communicated back to me in a timely manner.

Roslynne · 19 April 2024

★★★★★ 5/5

Trustpilot

Very pleased with the service

I’m a recent landlord renting out my property via apropos/DJ Alexander and I found them to be very responsive, quick and efficient. I’ve been especially pleased with the services provided by Stephen Lawson who I’ve chatted to quite a bit throughout the process, he’s been great and always has a quick answer to sort out my questions. I’ve also briefly liaised with Elliot/Evie and they’ve been very helpful too, overall I’m glad I rented via this agency, especially as I live abroad so it makes it much easier for me & less hassle to deal with property issues.

Irina · 14 July 2021

★★★★★ 1/5

Trustpilot

As though they don't actually want to let properties...

This is not a verdict on any of the individual employees at DJ Alexander and their Apropos service (who have all been very nice and helpful). Instead this is a review of the lettings agency as a whole, which has sent us on one wild goose chase after another for more than a month now.I have never received a reply from DJ Alexander to either emails or inquiries sent through their website. When calling, I have often been on hold for over half an hour waiting to speak to someone. Although they have always been very nice when I have got through, I have never been contacted back with responses to my queries despite taking my details on each occasion. Their policy on virtual viewings is inconsistent: we were sometimes told that they are not possible at all, sometimes that they are fine, and another time booking an appointment only to be told an hour before than actually the agent wasn't able to do it. Even after traveling up to Edinburgh to make viewings in person most of my viewings were cancelled at short notice or, in one case, with no notification at all. This is not a problem we have had with any other lettings agent.After many years of lettings across several cities, both good and bad, this is undoubtedly the most difficult and frustrating experience we have ever had.

W · 12 July 2021

★★★★★ 5/5

Trustpilot

Asif Mohammad was very helpful and…

Asif Mohammad was very helpful and responded very quickly to any concerns/issues that I had.

Aisling · 10 July 2023

★★★★★ 5/5

Google

Good and very quick team work.Many thanks for great job . Recommend Asif Mohammad as agent

Jurij · 12 June 2023

★★★★★ 1/5

Google

Shockingly bad customer service from this Letting agency. Have had a toilet broken for three weeks in an apartment that I am currently renting. The new ticketing system for repairs is dreadful and goes unanswered for two of said weeks. Then when chasing on the phone had frankly rude responses from an Aaron saying that "maybe" i'd get a resolution in the near future.

Tayo · 12 June 2023

★★★★★ 1/5

Google

The most useless estate agent out there. My friends and I have contacted them via email multiple times regarding rental properties this summer and the last for our third year of university and we are yet to hear back from them. If you are looking for a company that actually cares about potential clients then stay as far away from DJ Alexander as possible

Dylan · 12 June 2023

★★★★★ 4/5

Trustpilot

Issue fixed- Boiler issue with no assistance

Issue Fixed, one of the Managers called us on Sunday to discuss this and everything has been fixed on the day after. Remarkable. Really appreciated it!Still renting one of their properties in Edinburgh. Our tenancy ends on the 21st on July and last Monday one of the boiler valves just blew up, leaving us with no water. We've been calling during the last four days, hoping for this David to call us back in order to let us know about someone able to fix this, but it seems like he's too busy to send a good plumber to replace the valve so we can get water back normally. Even though we are leaving, we paid our last rent as we've been doing for almost three years! I think we deserve some attention!

Chiara · 5 July 2021

★★★★★ 5/5

Trustpilot

Great support

The invaluable support and advice we received from Amy and her colleagues in the Edinburgh Lets team helped us get the flat in the best shape possible in time to welcome the new tenants. Thank you!

Artemis · 19 December 2025

★★★★★ 5/5

Trustpilot

Another happy customer!!

Just finalised signing a contract for 1 bedroom flat. It was easy and smooth thanks to amazing app Goodlord and agents like Gill Robertson‑Cree and Sophie Alley who helped me a long the way! Thank you again.

Piotr · 5 December 2024

★★★★★ 4/5

Trustpilot

Great Staff/ Systems need adjustments

The experience of moving into a DJ Alexander property was overall well done. Standard information passed between the agency and us as the new tenants, prompt replies to questions, and helpful staff.

Devon · 22 January 2026

★★★★★ 5/5

Trustpilot

Very helpful when maintenance issues arise

As a tenant, I can say that DJ Alexander provide an excellent service when maintenance issues arise. Dale has been extremely helpful when I contacted him and has made sure the issues get dealt with quickly. Thanks!

Emma · 12 February 2020

★★★★★ 1/5

Google

I found a flat in one of the property sites, listed by dj Alexander, on the 25th of May.... I have been trying to contact the agency to express my interest for the said property, by email and nobody there replied. I even contacted them by phone and left my contact information and they assured me that they would contact me to arrange a virtual viewing. Nobody ever did.. very bad communication and very rude staff. They sounded bored on the phone...NegativeResponsiveness, Professionalism

Georgios · 12 June 2021

★★★★★ 1/5

Google

If you're looking for a place to rent please avoid this company. I called more than ten times..... They answered the phone once!!! They said they were going to send me a video tour.... They never did! And then when I tried to contact them to ask why I never got it.... Never got an answer! Total waste of time, so glad I am now renting with Rettie instead. They've answered ALL my emails and calls. Please avoid these people unless you have to, I was urgently looking for a flat and these people wasted a lot of my time! See below my call log - let it ring for several minutes, no answer!

Robert · 12 June 2021

★★★★★ 1/5

Google

*Appalling customer service* For a company which is meant to be quite reputable - very disappointed in the lack of care & effort shown by the people working there. Emailed about several flats - one which would of been very ideal for me this year. However, no replies to any emails for over a week - my friend also emailed about the exact same place.. still nothing. We become impatient because we know good flats don't stay on the market for long. On top of all the emails requesting viewings, I phoned multiple times over the week ( even left a voice message with details ) and no one picked up even tho they are open. Got so fed up of relying on them to get back to me that I just went in to talk to someone in person. To which I stressed I would really like a viewing at this place. Took my name down, spelt it wrong even tho I spelt it out twice. Lady phones, says she wants my email to send the virtual tour to. Again spells it wrong.. takes another day & further phone call to actually get sent the virtual tour. But guess what, by the time I view it online & told to fill in the application if I like it... INSTANT EMAIL BACK SAYING THE PLACE HAS BEEN TAKEN. The chap asked if I would like to view any others. Sent two places I wanted to look at, but guess Mark Hall can't be arsed replying to help me and is probably standing outside the shop on his phone again trying to look flashy in his suit. What a joke of a place. Had much better services and help from other letting agencies in 2 days already.NegativeResponsiveness, Quality, Professionalism, Value

Cillian · 12 June 2021