Trusted Agent profile · Edinburgh
★★★★★
2,113 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,113 reviews on two platforms, including 552 Google reviews rated 3.2.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful and efficient
The overall experience for letting the place was smooth. Gill was easy to communicate with and very helpful throughout the process.
Hi, thanks for the feedback. I will make sure to pass this onto the team.
5/5
GoogleI would like to say thanks to Mr Imran Iqbal .He helped me a lot. He gave me a quick reply and he did his job very nice and fast. Day or night it's doesn't matter he guided me , once again thanks to Mr Imran Iqbal from the starting meeting to till he did everything for me
Thank you, Sakthivel, for this excellent review. We will pass this onto Imran and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotOliver esdaile helped me with my…
Oliver esdaile helped me with my property viewing in alloa. He was very helpful and promptly answered all my questions and great and quick service. I would highly recommend them to anyone looking for houses in alloa or nearby area.
Thank you, Jilu, for this excellent review. We will pass this onto Oliver and the Team.
5/5
TrustpilotI have recently had a lovely experience…
I have recently had a lovely experience viewing a flat with Kirsten Scott, after not being successful first time round she has been very quick to sending me new places that I might also like to visit. Really going the extra mile as we all know finding a house is hard work! Keep up the good work.
Thank you, Caroline, for this excellent review. We will pass this onto Kirsten and the Team.
5/5
TrustpilotExcellent customer service!
As someone moving quite some distance I was apprehensive but I spoke with Kieran and he answered every question I had promptly which made the whole experience far less stressful than I had feared! Overall a really friendly customer service experience to help a really smooth transition:)
Thank you, Millie, for this excellent review. We will pass this onto Kieran and the Team.
5/5
GoogleHarry Perkins was absolutely amazing. So helpful and answered all our questions. A big thank you to him.
Hi Hannah, thanks for the feedback. I will make sure to pass this onto the team.
5/5
TrustpilotMy partner and I had previous negative…
My partner and I had previous negative experiences with unfair letting agencies who asked for unreasonable fees for works conducted by the tenants, as well as being incredibly slow to respond. Our experience with dj alexander has been nothing like that. Through the years, they have been quick to respond to queries and concerns, and have dealt with issues promptly. More recently, we had an inspector named Giulia Ceccarelli come in to evaluate the state of our Stockbridge flat and she truly went above and beyond to ensure our living situation was as safe and comfortable as could be.
Hi, thanks for the great review.
5/5
TrustpilotAgent Zosia
Agent Zosia met us at the property, and gave us a very quick and detailed rundown of the property and how the utilities work. Was also very friendly and polite.
5/5
TrustpilotAsif is fab
Asif is fab! Very helpful and quick. 5 stars all around!!
Thank you, Madeline, for this excellent review. We will pass this onto Asif and the Team.
5/5
TrustpilotCampbell has made our transition…
Campbell has made our transition seamless and keeps us upto date with the on goings with our property.
5/5
TrustpilotBrilliant service
Our experience with DJ Alexander's tenancy application process was incredibly smooth and efficient. Gill Robertson-Cree, our lovely Application Advisor, played a pivotal role in making this journey hassle-free and enjoyable. Her exceptional kindness and prompt responses made everything a breeze. We're eagerly anticipating our move-in and extend our heartfelt gratitude! Thank you!
Thank you, Ally, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotMark Hall changed my mind
I had not a very nice experience with dj Alexander. This year a young man came. His name is Mark Hall. I was very sceptical but Mark did what he said.. I wish there were more so experienced, kind people as he. I know I can trust him. I wanted just to thank him for what he has done, he is just a amazing person.
Thanks for the great review. We will pass this onto the Mark.
5/5
TrustpilotGreat customer service hotline
We had maintenance issue this morning and called the customer service hotline, BIG thanks to Sarra for her quick and accurate advice that helped to solve the issue in a minute!
Hi, thanks for the great feedback and I am pleased we could help so quickly. I will make sure to pass this onto Sarra.
5/5
TrustpilotI have been with DJA for many years and…
I have been with DJA for many years and am very satisfied with the service. I would commend Adam Irving from the Maintenance Team for supporting us with a very complex water ingress and dampness repair. Many thanks
Thank you, for this excellent review. We will pass this onto Adam and the Team.
1/5
TrustpilotI am writing this review after almost…
I am writing this review after almost experiencing DJ for more then 2months. We have moved to a home in April and have reported few issues(both major and minor) The team still keeps asking us to share photos which we have done multiple times. What I feel is they really are worst when it comes to how to deal with tenants. Worst experience ever.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent service from Paul and the…
Excellent service from Paul and the team. Everything straightforward and Paul is always on hand to help with my queries.
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotGreat tennant support
I have been a tennant with DJ Alexander for over 3 years. I have never before experienced such incredible Tennant support. All issues I have are sorted immediately and they are always available to support or give advice. Our recent support was from Kieran at the Edinburgh office and he was superb!
Thank you, India, for this excellent review. We will pass this onto Kieran and the Team.
5/5
GoogleVery personal experience using this company. Quick and informative responses throughout the process. Ashley was extremely helpful!
Hi, thanks for the great review. I will make sure to pass this onto the team.
1/5
TrustpilotI have had my flat absolutely trashed…
I have had my flat absolutely trashed twice by the tenants found by this company. Both times I have had to shell out exorbitant amounts for cleaning which I should have been refunded and haven't been. All the furniture has had to be thrown out and the place repainted and this was not included in the claims procedure. The accounts team is beyond a joke and impossible to contact. WHERE ARE MY REFUNDS??
Hi, I am happy to look into any issues or queries you may have had. I will come back to you direct but if you would like to contact me, please contact me on richardtierney@djalexander.co.uk, Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotVery helpful staff and agents!
Kiearan mooney was incredibly helpful through the application process, understanding of my circumstances of having to move back to Ireland if I didn't find a place, he helped me find this in the nick of time. This process can be relentless so the relief of finding a place was comforting.
Thank you, Philip, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotThank you very much
Thank you very much. Especially Imran Iqbal was very professional and cooperative.
Thank you for this great review. We will pass your feedback onto Imran.
5/5
TrustpilotImran was very professional and helpful…
Imran was very professional and helpful on the viewing day
Thank you, Sydney, for this excellent review. We will pass this on to Imran and the Team.
5/5
TrustpilotGreat service for our first flat together
D.J. Alexander made the process of getting a new place to live for my partner and I incredibly easy and simple. We’d like to especially thank D.J Alexander’s agent Diane Hart for her time taking care of us and answering all our question. She made our experience even better.
Thank you, Jack, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotDJ Alexander have looked after my flat…
DJ Alexander have looked after my flat for 20 years now. Their Property Manager, Kieran Mooney, recently carried out an annual inspection of my flat. This was carried out comprehensively and to a very high professional standard. I was particularly grateful for the photographic evidence of the inspection which provided reassuring evidence that all is well.
Thank you, Geoffrey, for this excellent review. We will pass this onto Kieran and the Team.
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