DJ Alexander Edinburgh reviews

★★★★★ 4/5

Google

I am super happy to get a great support and service from DJ Alexander. A huge thanks to Dionne, Keiran and Imran.

Rita · 12 June 2023

★★★★★ 5/5

Trustpilot

I have been a Tennant of djalexander…

I have been a Tennant of djalexander since they took over from braemore and am currently using them to relocate .In my experience they have been positive and very helpful.Harry Gibson in particular has been a friendly,calming voice at the end of the phone in a very stressful time .Always quick to respond whether by email or by phone, I have been very grateful for his 'going above and beyond 'attitude in a tricky situation.Not what I expected from a bigger company, a genuine personal touch.

Adam · 15 June 2022

★★★★★ 5/5

Google

Was struggling to find a place online with Covid and numberous students returning to the city. Decided to contact by phone, it was a plesant and helpful discussion in which we looked at what i needed and how best to get it. I had a place to view in an hour and a flat to live in within a day. I couldn't be happier with the service. The flat is great the people are friendly and helpful and the processes are simple enough. Always thought DJ Alexander had a good reputaton, was well worth a call.PositiveResponsiveness, Quality, Professionalism

Curtis · 14 June 2022

★★★★★ 1/5

Google

I am a current tenant - moving in today My experience with the company: * Bad communication * No customer obsession * They don't reply to urgent issues with urgency if they don't deem necessary Incidents: * Had to stay on wait for more than 30mins thrice to speak with an executive * During the first interaction, the executive denied having the property advertised on rightmove and said rightmove might not have been updated, later we ended up getting the same property through the same company * After a long 9hrs drive, today, we came to collect the keys to our new rental flat(our lease started 4days ago). After 3+ hours of waiting for them to provide us the key, we were instructed to pick up the keys from an office location. I am at the office now and the keys aren't here. Now I am being asked to go to another office location.

Sameer · 12 June 2022

★★★★★ 1/5

Google

Not long moved into a property above a DJ Alexander flat, we have emailed and written to this company about their current tenants. We haven’t not had a response from this company at all. There current tenants are horrendous, Police have been around, they smoke weed to the point we are having to get our floors taken up to seal out the smoke and weed smell. They obviously have a wee drug business on the go, as we have a few times have individuals coming to our door late at night when sleeping, ringing the bells and trying to barge into our flat. There are young child who live next door on both sides who have come to harm as their houses have smoke and weed filtering into their rooms. It’s absolutely shameful from DJ Alexander who are putting people lives at risk not doing anything to protect innocent children and adults. This company only care about money and not their reputation.NegativeResponsiveness, Professionalism

Jay · 12 June 2022

★★★★★ 1/5

Google

This review is specifically for the rental side of the business. Getting through to anyone is really hard, the phone just rings and rings. When I eventually managed to speak to someone they offered a single viewing slot for the property I was interested in. This wasn't workable for me due to my work schedule. It was then stated that they couldn't offer another day until the existing slots were filled. Then silence, no other suggestions or advice. So, what am I supposed to do? This level of service is ridiculous in 2022.

Keith · 12 June 2022

★★★★★ 1/5

Google

I have tried countless times to call and email as they have many properties I'm interested in but no one ever gets back to me or picks up. Meanwhile there are properties on the market that I'm interested in (looking to move immediately) that are being reduced regularly and I can't get through to anyone! I don't understand. It's like they don't want to rent these properties. I'm still looking and still calling and emailing and STILL nothing. FYI it has been Months now.

Dounia · 12 June 2022

★★★★★ 1/5

Google

Awful letting agency (worst in Edinburgh in my opinion, and I've been with quite a few letting agencies). Rented a flat with them Aug 2017-July 2018. Would not deal with issues (even after several emails, just got ignored - there was a leak in the bedroom where the wall was getting all mouldy...). Didn't have heating throughout December/January (refused to accept the boiler was dead, just kept sending people out to 'fix' it, which meant having to wait weeks and weeks for different parts to be ordered). And to finish it off, they tried charging us for several things on move out, even though we had paid for professional cleaners to clean throughout. AVOID IF YOU VALUE YOUR SANITYNegativeResponsiveness, Quality, Professionalism, Value

Conor · 12 June 2022

★★★★★ 1/5

Google

Waited for three hours on the phone to call up the agency to set up some viewings, this was to get through a queue of 10 people, so either they each were giving their life stories to the company or they just don't like picking up the phone. A five minute talk later and two bookings were made. Fast forward to this morning and no confirmation email or text had been sent so another hour of waiting led me to find out a) they were "just about to send me confirmation on the second booking", and b) the first one was now off the market and taken by someone else! Still waiting for confirmation for the other viewing but so far feel like the company as a whole just doesn't want to deal with us but will gladly use up all my phones data and spare time waiting in queue.

James · 12 June 2022

★★★★★ 1/5

Google

If I could give 0 stars... This company (which also seems to own Braemore and possibly others) cancels viewings on the same morning while they were scheduled the week before. No apology, they just say they rented the place already. No regards for you if you cancelled work appointments to get there. Terrible communication and organization. They also never reply to email enquiries (I've tried enquiring about a fair few properties...) and are impossible to reach on the phone... Actually glad I'm not renting with them.

M · 12 June 2022

★★★★★ 1/5

Google

0 stars. Not a good service, have been chasing them for a couple of months now regarding my deposit. I have vacated the property in November but still have not received my deposit. Will never use this agency in the future. In the other reviews, many tenants have complained about mold in the house, even in my flat there was mold and they are withholding the deposit to get the flat painted. I have been waiting for my deposit for 5 months now and no response from DJA.

Navneeta · 12 June 2022

★★★★★ 1/5

Google

Very poor experience and very lacking in good customer service. This is the worst agents I have had to deal with over the past 5 years in Edinburgh for my daughters living arrangements as she completes her nursing course. We have used 6 other agents including the initial halls of residence and all were much better than this. The landlady for the property we had for the past year was also very good and supportive. DJ Alexander staff failed to update contact records, provide the accommodation to a reasonable standard, failed to respond to service requirements on time or in a consistent manner (the landlady stepped in without question everytime with great results), they also failed in understanding their tennant, my daughter. She suffers from Crohn's and when she got locked out of her flat (twice) they never lifted a finger to help. Making her travel the 2 miles to the office to collect a spare key then back to the flat so she take care of herself. Even making her repeat the journey in severe pain to return the key! My daughter is now home for additional care so unfortunately for the good landlady we have had to return the flat as my daughter prepares for further surgery before finally completing her nurse course this year. She will return to Edinburgh to work and live but we will never use any property that has an agent as poor and uncompassionate as DJ Alexander are! We now have the final level of their incompetence to deal with as they have once more failed to correctly report on the hand over of the flat. Even saying items are missing when they have pictures showing the missing item in the very image, unbelievable. More time wasted and stress levels increasing for my daughter. Hopefully Monday delivers the correct outcome and our dealings with this agent never cross paths again.

Ron · 12 June 2022

★★★★★ 1/5

Google

Would give 0 out of 5 if it were possible. DJ Alexander is the most unprofessional letting agent that I've ever interacted with. I've been a tenant in one of their properties for a little over a year and they never respond to any repair inquiries in a timely fashion. My window has been broken for over a month, our shower has not been working for nearly two weeks, and these are only the last month's issues. Our flat essentially does not meet livable standards at most points in time despite us regularly asking for follow ups on repairs. Other issues they've not dealt with in a timely fashion include not addressing illegally and unsafely wired fire alarms and not replacing a faulty boiler that not only trips our electricity when it's kept at the government recommended hygienic temperature but also costs us £220 in electricity a month to run. The incompetency of this letting agency is astounding. Would never recommend letting from this agency.NegativeResponsiveness, Quality, Professionalism, Value

Stephanie · 12 June 2022

★★★★★ 1/5

Google

Still renting one of their properties in Edinburgh. Our tenancy ends on the 21st on July and last Monday one of the boiler valves just blew up, leaving us with no water. We've been calling during the last four days, hoping for this David to call us back in order to let us know about someone able to fix this, but it seems like he's too busy to send a good plumber to replace the valve so we can get water back normally. Even though we are leaving, we paid our last rent as we've been doing for almost three years! I think we deserve some attention!NegativeResponsiveness

Chiara · 12 June 2022

★★★★★ 2/5

Google

What started off as an excellent experience viewing and applying for properties with Ali (thank you!) declined rapidly after having an application accepted. Firstly, it is almost impossible to speak to anyone on the phone because nobody ever answers calls, no matter the time of day or day of the week. Once I had paid my holding deposit I didn't receive a single email or phone call from anyone at DJ Alexander until three days before my move-in date (a period of well over two weeks). I hadn't had any confirmation that documents had been received, no one had told me what actually happens on my move-in date, and *I hadn't even been sent a tenancy agreement to sign*. When I did finally manage to speak to someone it was only because of an urgent email that I had sent, as well as another handful of ignored phone calls - I have no idea what would have happened had I not been so persistent. Given that nothing was signed, I was hours away from pulling out of the move completely with only three days until the move - the communication and organisation from DJ Alexander was that bad. Before and after moving in, I received conflicting information about whether it was my or DJ Alexander's responsibility to transfer the existing utilities accounts into my name (in the end, it turns out we both called the energy supplier, which resulted in the property having two accounts and the poor man at Scottish Power spending over an hour on the phone with me trying to fix the mess). Finally, until this week (over 3 weeks after the tenancy start date), no one had been in touch to set up a direct debit for me to pay rent, and this has only happened now because I miraculously managed to get through to the accounting department on the phone. I have been messed around by letting agents before, but typically this only happens after they have secured your signatures and you are tied in to the financial side of things. I have never before experienced a company, letting agent or otherwise, try so hard to give a customer the impression that they don't want their money. May I suggest, at the very least, that prospective tenants are assigned a single member of staff to oversee their application from viewing to move-in. Being thrown from department to department and having to speak to a different person at every stage of the process certainly did not help the situation. The only positives of my experience with DJ Alexander were the viewings with Ali, and the condition of the property upon moving-in. I am dreading the day I have an urgent maintenance request, because if my experience so far is anything to go by I would be very surprised if anyone was bothered.NegativeResponsiveness

Jack · 12 June 2022

★★★★★ 5/5

Trustpilot

Landlord for 25 years

We first let out a flat through DJA in 1996 and now let out four flats through them. They haven't been perfect - no organisation is going to get it right first time every time. But the fact we've stuck with them for over 25 years speaks for itself; and we have tried other letting agents on occasion, who have been a whole lot worse!Biggest gripe over the years was the performance of their in-house maintenance partner, Benaird, which charged high rates for poor workmanship. This appears to have been addressed, and the change of ownership with the system changes they're bringing in will hopefully iron out any other wrinkles.

Doug · 6 June 2022

★★★★★ 5/5

Trustpilot

Laura Mctaggart - The Best Property advisor !!!

Laura Mctaggart has done fabulous job in helping me to secure one of the much needed property I was looking for. She is a wonderful lady and keeps the communication ON until a conclusion is made. I had recently moved to UK and was new to the whole process but Laura helped me to understand and respond in timely fashion.Thanks a lot Laura and keep up the good work. - Manoj Kushwaha

Manoj · 24 March 2023

★★★★★ 5/5

Trustpilot

Great customer service

I was assisted by Bayana Jambal at first on viewing the house. She has very good customer care.She will respond to every email that I send on enquiry then she transferred me to Dionne Carter. The journey was very thorough and very good.Dionee and Bayana thank you so much Thank you so much DJ Alexander you are the best.

Wendy · 9 December 2022

★★★★★ 5/5

Trustpilot

I met Ryan Cochrane for a property…

I met Ryan Cochrane for a property viewing and he helped the process move very smoothly and very quickly. Helped us out with all our questions and facilitated a very easy renting process. Would definitely recommend to anyone looking to rent in Edinburgh.

Doyle · 27 November 2024

★★★★★ 1/5

Google

Keep seeing their cars parked illegally or wrongfully in parent/child spaces at the supermarket. It's an absolute pain in the ass

Pavel · 26 August 2025

★★★★★ 5/5

Trustpilot

Renting a flat with DJ Alexander

I rented this flat through DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat through them.

Robert · 6 May 2021

★★★★★ 5/5

Trustpilot

PROFESSIONAL ASSISTANCE

I must confess my appreciation for the prompt attention and assistance offered by the DJ ALEXANDER team, especially the likes of Kasper Eichelkraut, whose erudite and skillful assistance aided solutions to the electrical issues in my apartment. Your effort is worthy of emulation and more grease to your elbow. Kudos to the powerful DJ ALEXANDER team.

Moses · 17 April 2024

★★★★★ 4/5

Google

Overall, we had a pretty good experience as tenants. The reason for the four stars is that we were trying for over a month to find a flat. Other than that, both Paul Hyett-Czompo and Juanita really supported us until we actually moved in to our new flat and they also moved the move in date earlier which was really convenient for us! Thank you so much DJ Alexander.

Μαρια · 12 June 2023

★★★★★ 5/5

Trustpilot

Very grateful for the wonderful support…

Very grateful for the wonderful support of Maisie from DJ Alexander. She was professional, provided quick responses and was incredibly helpful. Thank you Maisie!

Ella · 6 March 2023