DJ Alexander Edinburgh reviews

★★★★★ 1/5

Google

Potential renters here. An interesting property came up - the most expensive one they are listing - and so I made contact through their website. 2 days later I heard nothing, so I phoned. The phone wasn't answered for 20 minutes, and when it was, I was told that DJ Alexander did no viewings after 5pm midweek, and none at weekends. The only time I was offered was 1pm midweek 4 days in the future, with the caveat that DJA would phone back to confirm. My wife and I shuffled our work diaries to make this work, but no confirmation phone call arrived. On the morning of the arranged viewing I called DJA again, waited for the phone to be answered for 20 mins, which it wasn't. I gave up and left a message explaining we had booked a viewing, but were yet to receive confirmation of booking and address. We are now 4 days past the viewing and as of now, are still yet to receive any communication from DJ Alexander and the property is still showing as available. As a landlord myself, I would be livid if I knew potential tenants were being treated like this. As a potential tenant, I don't see that I would bother to go view any that were being marketed by DJ Alexander.NegativeResponsiveness

Matt · 25 August 2022

★★★★★ 1/5

Google

This morning my fiancé was on the phone for 2 hours waiting to speak to someone regarding a rental property that was advertised on zoopla and other websites. When we eventually got through the girl on the phone says ow sorry it’s not on the market anymore. So they are happy too keep a property on there that’s already been rented out just for people to keep looking to possibly take it. Absolutely unbelievable. This letting agents are very unprofessional in the way they deal with there listings . We will not be dealing with them for any other future rentals utterly unacceptable behaviour

David · 25 August 2022

★★★★★ 5/5

Trustpilot

The timeliness was prompt and the kept…

The timeliness was prompt and the kept me up to date at all times, I felt much in safe hands and thank you Johanna and Laura

Michelle · 30 March 2023

★★★★★ 5/5

Google

My house was let with DJ Alexander, from July 2014 when I moved overseas. Would like to than Melinda Illes for her guidance, All the maintenance team and accounts and a special thank you to Nicholas Hammond,my"guide" "during the final inspection of tenancy. Would highly recommend D J Alexander team for letting and sales. Yasser Albassam dealt with the successful sale of my property with such attention to detail in a professional, and caring manner. Thank you one and all! Too numerous to mention! Keep up the good work

Paula · 13 June 2018

★★★★★ 5/5

Google

Peter Turner, I just wanted to drop you a wee note to thank you for everything you did to help me with my potential purchase. You were extremely professional while at the same time friendly. Nothing was too much bother for you and you were extremely patient with my undecided nature! You were available for appointmetns at short notice and always turned up on time - in fact the one time you were going to be 5 minutes late you phoned to let me know! Another thing I noticed was an email from you at some time in the wee small hours of the morning - over and above I reckon! You are a real asset to DJ Alexander.

Ruth · 13 June 2018

★★★★★ 5/5

Google

I’ve been a landlord for 9 years and have avoided using agents because I thought it was a waste of money. I was proved wrong when I used DJ Alexander Let Service to find a tenant. I was very satisfied with their professionalism and their communication was excellent. I was also given advice on what to upgrade to achieve a higher rent. I dealt with Neill Bukes, Laura Mctaggart and Laura O’Donnell. The turnaround from presenting the flat to finding a tenant was 8 days. I also had the peace of mind the tenant went through a vetting process I’ll be using DJ Alexander again for my other rental properties.

Keith · 13 June 2018

★★★★★ 1/5

Trustpilot

Disgraceful company which is renting out flats with rodents

This letting agent let my partner and I live in a flat with dodgy radiators (they had sparks at one point) and didn’t fix it for a full month in the winter time so it was freezing and didn’t refund us for it or give us any compensation. We had to buy our own radiator. We also had mice in the flat from September until we left. They sent pest control to try and fix it in February after then being negligent but even they advised they had to fix the hole behind the fridge to fully get rid of them but D J did not want to fix that right away as it would take a few months to fix apparently. It’s awful; they’re expected us to pay month for an expensive uninhabitable place . We sent email after email requesting compensation but they don’t even have the decency to reply to these requests at all. The worst part of all for this is they’re renting out our old flat again right after our tenancy ends for a higher price and are probably not going to tell the new tenants about the mice, which is absolutely disgusting, I feel really sorry for the next couple or anyone who rents with this company.

Steven · 20 August 2022

★★★★★ 5/5

Trustpilot

Great End of Tenancy Experience

Amy was always very helpful and where necessary always returned my calls/emails promptly.

AAC · 19 February 2024

★★★★★ 1/5

Trustpilot

Inconvenient and poorly organised

After finally securing a viewing for a property (a mammoth task in the current climate) myself and two other viewers waited half an hour outside the property before the meeting was cancelled due to "key complications" and the estate agent then advised the property had been let anyway. Extremely poor service, I've missed 1.5 hours of work today because of this poor organisation and extreme inconvenience. I don't understand how a property could have possibly been let in the 30 minutes the other viewers and I were waiting. The other viewers said the estate agent hadn't even contacted them to inform them the viewing was cancelled. Extremely disappointed and inconvenienced.

Kirsty · 3 August 2022

★★★★★ 1/5

Trustpilot

Not worth the hassle

I wanted a letting agent to manage my property to save me having to deal with any hassle. To be honest I wish I’d just taken a couple of weeks off work to set up a tenant myself. I can always arrange a contractor for maintenance if the tenant didn’t want to…So far I’ve been lucky enough to have no issues with the tenant, but the amount of stress I have dealing with DJ Alexander is unreal. Delay, payment/ accounting errors, lack of guidance, lack of communication, miscommunication the list goes on. It’s an absolute joke and, what’s worse, they charge me for the privilege. As soon as I can I’m ending my contract. I definitely won’t be recommending them to anyone I know. My partner is unfortunate to be having the exact same experience with them.

Amy · 3 August 2022

★★★★★ 5/5

Trustpilot

Very happy to help

Although the housing market has been tough and the spaces at viewings limited Cara and the team were always very calm and helpful in trying to sort out what we needed.

Oliver · 12 September 2022

★★★★★ 4/5

Trustpilot

Everything was super easy and very…

Everything was super easy and very quick. People are very kind and helpful

Rajat · 14 February 2024

★★★★★ 5/5

Google

Friendly service and very efficient. Laura Mctaggart was a great help in getting everything done quickly and answering any questions we had. ☺️

Erin · 12 June 2023

★★★★★ 2/5

Google

I would have given a five star review for anytime from 2006-2021 ish and recommded to anyone highly. Then it seems they made changes to their systems (unannounced) and it's gone completely downhill with mistakes in accounting to my detriment (twice, luckily I noticed both times), slow communication, a lack of grace and accountability for mistakes and unexplained delays to payments. It lacks the personal touch and care it once had.

Jamie · 12 June 2023

★★★★★ 5/5

Trustpilot

DJ Alexander was very helpful…

DJ Alexander was very helpful throughout my flat purchase. My solicitor was hopeless at communicating / progressing the sale, but Catherine Bruce kept both myself and the seller up to date with any developments and was always available to help and advise.

Mark · 22 October 2020

★★★★★ 5/5

Trustpilot

A Great Sales Team

I have nothing but praise for the Sales Department at DJ Alexander. Melinda Illes saw the sale of my property through with great efficiency and her colleague, Ashleigh Love, kept me updated every step of the way. Abby Grigg also put together a beautiful sales brochure. What a team! I owe them so much THANKS!!

Dorothy · 7 June 2024

★★★★★ 5/5

Google

I rented a flat with DJ Alexander for 18 months. There were some glitches at the time of moving in, but these were quickly sorted, with Lisa Grieve in particular providing outstanding help and service. For the remainder of the rental, and including my move out, DJ Alexander was extremely responsive and provided excellent service I can recommend DJ Alexander very highly, and have since rented another flat with them.PositiveResponsiveness

Robert · 25 August 2021

★★★★★ 5/5

Trustpilot

Gemma was brilliant with helping us…

Gemma was brilliant with helping us secure our dream apartment. Many thanks to gill and Gemma 😀

Lizzie · 9 November 2023

★★★★★ 5/5

Trustpilot

Angie has been assisting us with some…

Angie has been assisting us with some small maintenance issues in our new rental property and she has been fantastic - really efficient and helpful! Much appreciated.

JB · 23 January 2023

★★★★★ 1/5

Trustpilot

DJ Alexander aka Sharks

DJ Alexander is a shocking company. They try to take money from deposit to cover wear and tear which is illegal and when I questioned this I was told that if I dispute this then I could loose more money. Bullyish tactics! I was initially with Braemore who were fabulous. DJ Alexander have no care for tenants

Victoria · 24 April 2024

★★★★★ 4/5

Trustpilot

Professionalism top notch

Professionalism top notch, timing and follow up exceptional. Carol Clark was just amazing. Guided us Tru out the whole process. Reliable is just d word

Ifeyinwa · 25 March 2023

★★★★★ 1/5

Trustpilot

A company completely ignore tenant

Arrogant letting company with no service Tried to contact 3 times get 1 response that didn't answer me any questions about dog friendly flat. Seem they don't have any but didn't bother to advise, I will try my best to avoid any flat from this company. No body know if they will just ignore your request when you need their response for maintenance or deposit refund. So I shared my experience hope this help others tenant when they looking for flat.

Doris · 2 July 2022

★★★★★ 1/5

Trustpilot

The worst experience I’ve ever had with…

The worst experience I’ve ever had with an agency. I’ve been a landlord for over 30 years and never had such a dreadful experience. Both myself and the tenant aren’t happy with their communication skills, they have no idea what is going as there are so many different departments and when they quote you on maintenance work they over charge you a ridiculous amount. Beware because even though they say they will try to help you out if your not happy with the 12 month contract this is untrue and I’m now having to fully manage my flat but pay for their services. Please DO NOT USE them .

Sara · 30 June 2022

★★★★★ 1/5

Trustpilot

Would avoid at all costs if they didn't monopolise letting properties

*UPDATE*We've now been here for five weeks. Exactly two weeks ago, we've requested a £200 reimbursement for all the cleaning we had to do that should have already been done prior to the start of our tenancy and THEY ARE NOT RESPONDING TO OUR EMAILS OR CALLS.*********************It's nearly been three weeks since we've moved in (partner & myself) and we haven't received an inventory so we've had to hold on to all the landlord's junk that's been taking up space. The staff take ages to respond on email and when we call there's never an immediate answer - it's always something like "we'll follow up on that". I don't know what on earth the staff are doing for anything to take this long. The staff member we're emailing would selectively reply to our requests and just ignore some, then not warn us when she'd be out of office nor give us a time when she'd be back to take care of our queries (or even do something as simple as passing our requests to another colleague while she's gone) - it would be nice not to be left waiting indefinitely when it's already been weeks of no responses. And that's not even as bad compared to one staff member who just wouldn't reply to our emails at all.When we moved in, the flat was not cleaned properly (they said it was just bits "here and there" but it absolutely wasn't) and they assured as that cleaners will arrive on the day of moving in, but no cleaners ever arrived (after that, they followed up by saying that they may take up to a week to come over and never gave us an appointment time like professionals should) so we ended up having to clean everything ourselves because we couldn't use the fridge or put a wash on otherwise. We're asking for reimbursement and it's nearly been a week with no response so I hope this review will do *something* - I really doubt they'll give us anything for the cleaning they should have already taken care of. We were also given the wrong flat number twice so changing our addresses with the GP etc was a pain. On top of that, they didn't even know where the gas and electricity meters were in the property!The staff don't look like they know what the f*** they're doing and are astonishingly comfortable rolling around like a fat cat on new lows of unprofessionalism. I have never been or heard of anyone this frustrated or ever received this bad a service from anywhere. It feels like they do the bare minimum to get by and that they just don't give a s*** about tenants. Avoid at all costs. Unfortunately, we haven't found a nicer flat and so we just have to deal with this now.

JJ · 22 June 2022