DJ Alexander Edinburgh reviews

★★★★★ 4/5

Google

I've been renting with DJ Alexander just over 3 years now, and everyone is quite helpful and friendly. I hadn't had any issues, until a car parking situation with an incompetent agent came along recently. Fortunately, that's not a complaint review, that's a very well done and thank you review that's owed to Lee C. (leasing team) and also to Mark from Maintenance. Lee was there to help us with the documents at the start of our latest move-in and was very attentive, so thank you Lee. Mark was quick to respond to and help with moving things fast and efficiently when we were in need of a replacement appliance and a couple fixings in the flat. He was helpful and followed up to ensure the job was satisfactory completed. Thanks again for your efforts.

Anna · 12 June 2020

★★★★★ 5/5

Trustpilot

I’m incredibly grateful to landlord…

I’m incredibly grateful to landlord for offering me the opportunity to rent this flat. From the start, the communication has been clear, professional, and friendly. They made the whole process, from viewing the property to securing the lease, smooth and easy.The flat itself is in great condition, and I’m excited to move in and make it my home. I really appreciate how helpful and accommodating [Landlord’s Sophie ] has been in answering all my questions and providing me with all the necessary information.Thank you again for your support and for giving me the chance to rent this wonderful place. I’m looking forward to settling in!

Christian · 16 December 2024

★★★★★ 1/5

Trustpilot

From competent to chaotic property management

I was initially with Broughton Property Management, who provided a great service. Knew their landlords and tenants and could be relied upon for good communication and to rectify issues in a timely manner. Then they were bought over by D.J. Alexander/Braemore. Unfortunately, my tenant has fallen into arrears. I don't want to evict them, I just want some sort of agreement made. Communication has been absolutely appalling (this episode started about 3 months ago). Emails unanswered calls ignored, and complaints poorly managed. Either staff are so overwhelmed by their workload, or there's a general apathy to small-time landlords. Time to move to a smaller, more communicative agent. They are just far too big and as a landlord, you are just a number. I would never recommend them.

Skolldoll · 20 January 2023

★★★★★ 3/5

Trustpilot

I liked the way you are organised but…

I liked the way you are organised but it was a bit too much of information asked for from the guarantor’s part which made the situation very difficult for me personally asking the guarantor to provide all the private information to a company. But otherwise was ok. Sandie Whyte, who was helping with the house application process was too good, she did a great job at helping me out with additional things through constant contact she made sure we were okay. I expect that it’ll be smooth from here on. Thank you.

Sanusha · 6 January 2023

★★★★★ 4/5

Trustpilot

Excellent sales team

DJ Alexander recently led the sale of my property. The support and expert advice I received from Ruth and Conor in the sales team was excellent, and I rate that 5/5.I have knocked off one star for DJ Alexander as a whole as I was much less impressed with the service I received from the lettings team over the past few years.

Daniel · 18 April 2024

★★★★★ 5/5

Trustpilot

Helpful and responsive service from Imran

Imran was very responsive when it came to securing our flat. He was extremely helpful and understanding and ensured the process was as straightforward as possible

Rana · 12 July 2023

★★★★★ 1/5

Google

DJ Alexander have cost the owner of a property tens of thousands of pounds due to their inability (or unwillingness) to deal with a major roof leak - the property will now need to be overhauled. They have poor communications, their staff doesn't seem to stay on for more than a few months (who can blame them) and their negligence is harmful to the health of tenants and finances of landlords. Avoid at all costs!

Apolemia · 12 June 2023

★★★★★ 5/5

Trustpilot

Excellent Service from Gemma-Louise and Galina Webster

I had the pleasure of working with Gemma-Louise & Galina Webster during my recent property viewings with DJ Alexander. They both were extremely professional, answered all my questions with patience and provided valuable insights about the property and the rental process. I appreciate their excellent service and would highly recommend their assistance in the future if you are looking to buy/ rent a property in Edinburgh.Best regards,Akshit Mahajan

Akshit · 8 December 2023

★★★★★ 1/5

Trustpilot

Terrifyingly bad estate agent - avoid at all cost

Horrifying experience with DJ Alexander. Unsurprising to see so many tribunal cases lodged against DJ Alexander. Customer service team was incredibly hard to get hold of and would avoid any written confirmations of telephone calls. If dealing with staff, make sure to do so via email to keep a record. No regard for tenants' safety when it comes to maintenance. Make sure to request a copy of all safety certificates when moving into the property.

David · 8 June 2023

★★★★★ 5/5

Trustpilot

Stress free and happy.

Working with Lee Charlton and the team at DJ Alexander could not have been easier. I was struggling to find a place for over a month and after a 15 minute call life was significantly better. So thankful for their help.

CALLAN · 10 November 2021

★★★★★ 5/5

Google

This is a review for Norman who is the Maintenance Coordinator. My boiler was faulty, and the issue escalated, and especially at this time where it is in the minus figures for temperatures , a cold home with not heating or hot water is a big Issue. He helped keep me calm, he went to every effort to ensure that the issue was on its way to be fixed. He brought me out of a panic attack and actually enabled me to feel comfortable to go to work. He is amazing

Alana · 24 December 2022

★★★★★ 1/5

Google

Thankfully, we won the dispute - beware of this agency! They attempted to deduct a significant amount from our deposit for unnecessary cleaning. When we expressed our intention to go through the dispute process, they were clearly trying to intimidate us. Be warned: This agent clearly favours the landlord’s side and conducts biased, inaccurate inventory checks. If you are renting through them, document everything meticulously - you will need it.

Jianyi · 17 April 2025

★★★★★ 5/5

Trustpilot

Heather Stewart and David Sullivan …

Heather Stewart and David Sullivan were extremely professional and helpful in the whole process of letting the apartment. They always got back to me promptly and timely on any inquiry I had and helped me greatly in any problems I faced. It was a pleasure dealing with them.

Bedour · 11 February 2020

★★★★★ 5/5

Trustpilot

Kieran was very helpful and answered…

Kieran was very helpful and answered all of our questions about the property. He made the viewing great!

Kathryn · 8 January 2024

★★★★★ 5/5

Trustpilot

Caroline was absolutely superb in…

Caroline was absolutely superb in helping us with the letting process. Would highly recommend this letting agency. Thank you Caroline!!

Charlie · 20 November 2023

★★★★★ 1/5

Trustpilot

Very inexperienced and unprofessional agency

This company are only interested in getting their management fees.The have zero interest in ensuring their landlords comply with current legislations.They have zero interest in the health and safety of their tenants.They don't do their due diligence on properties they take on and their customer care is non existent.The repairs and maintenance team provide a very poor service.If you value your health don't let a property from them, go to a reputable agency

Alison · 14 July 2023

★★★★★ 5/5

Google

Very quick and easy application process via Goodlord, and Carol has been a fantastic point of contact throughout the last few days to help us along.

Rachel · 12 June 2023

★★★★★ 5/5

Trustpilot

Dionne and the team at DJ Alexander…

Dionne and the team at DJ Alexander could not have been more helpful in making the application process as smooth as possible. They were there to help at every hurdle, and put our minds at ease when things went wrong. We're moving into our new property next week and we couldn't be more grateful for all the help DJ have given us!

Maria · 3 February 2023

★★★★★ 5/5

Trustpilot

Thanks Ryan and team

From the minute we met Ryan at the viewing he was very friendly and helpful. He took the time to chat and never made us feel rushed. Throughout the process he was there to answer our phone calls and questions. We are now in our new flat and loving it! Thanks again Ryan and the wider team.

Emily · 27 June 2024

★★★★★ 5/5

Trustpilot

Well organised and attentive..

Well organised and attentive... This applies to all the staff I dealt with during the recent complex change over of tenants mainly relating to boiler replacement but other matters all properly dealt with, courteously, timely and efficiently.. Special mention re. Cassandra Hogg, the End of Tenancy Property Relationship Manager....

Hugh · 5 November 2024

★★★★★ 5/5

Trustpilot

India Hale

I had an excellent experience meeting and corresponding with India Hale about renting a flat. At the viewing, she was friendly and helpful, showing me around and answering all my questions. Afterwards, she processed my application quickly and kept in communication with me. Thanks for helping me find my new home!

Anna · 4 October 2024

★★★★★ 5/5

Google

I could not be happier with the team at DJ Alexander and in particular Laura. She was incredibly helpful and really went above and beyond to ensure that our move went smoothly. I would highly recommend DJ Alexander as a result of my experience with Laura.

E · 12 June 2020

★★★★★ 5/5

Trustpilot

Excellent service from Martin Hewitt

Martin (Marty) helped us to organise viewings at short notice and well timed during the day. His swift communication and prompt assistance reduced massively the stress and apprehension in looking for flat. Thank you Marty!

Customer · 4 July 2022

★★★★★ 1/5

Trustpilot

Deposit robbers

If I could give zero stars I would. We rented for 4 years with DJ Alexander and we had lots of issues with the property (those in themselves I realise weren’t DJs fault). They were slow to resolve all of them, once requiring a formal complaint to get it resolved. We have since moved out and our now fighting to get the deposit back as they are trying to charge us for “cleaning” which we know wasn’t necessary as we scrubbed the flat to a higher standard than it was when we moved in before we left!! I suspect they are charging for repainting since they did none of this while we were tenants and the flat needed a good facelift. Somehow still managed to have it “ready to move in” the day after our tenancy finished though which makes me believe even more that they did nothing. My advice: look elsewhere. If you MUST use this company then take heed and good luck to you.Update: I sent an email to the person who replied below, yesterday 31/10/22. No reply yet.Update again 01/11/22: Had a reply from someone called a “customer service advisor” stating they agree with everything said. Beginning to regret even cleaning the property in the first place before we left it since we aren’t getting the full deposit back. This is the first property we haven’t had full deposit back on. The only saving grace is we never have to deal with this company again.

Abi · 1 November 2022