DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

Letting Agents Scotland

Desperately needed accommodation, as plans for flat sharing fell apart at the very last minute! DJ Alexander were extremely helpful, Dale Barr was outstanding, the agency really treated us with respect and dignity.

Emmanouil · 14 September 2022

★★★★★ 5/5

Trustpilot

A great help!

Sarah was extremely helpful and her regular communication and updates were great. She really helped us find a property in a very tricky market.

Joan · 13 July 2023

★★★★★ 5/5

Trustpilot

Gemma was brilliant

Gemma was brilliant and made moving out a breeze.

EB · 12 June 2024

★★★★★ 5/5

Trustpilot

I found the rental house through this…

I found the rental house through this agency. Very quick response. Thank you.Thanks to Ashley Denham and Gill Robertson-Cree.

Srinu · 17 November 2023

★★★★★ 1/5

Google

Almost impossible to get through. Emailed customer service said they’d get their team to phone back but no luck. Contacted about a property first thing this morning which only got advertised 8pm last night. Apparently fully booked despite calling first thing in the morning and emailing last night itself. Women on the phone sounded like she could not be bothered. Have contacted about multiple properties but no answers. Other estate agents much better.

Tariq · 12 June 2023

★★★★★ 5/5

Trustpilot

Ellie DJ Alexander

Ellie was very welcoming, informative and extremely pleasant and very on the ball with back up.

Kenny · 23 January 2024

★★★★★ 5/5

Trustpilot

Stephen and James showed huge patience…

Stephen and James showed huge patience and sensitivity with my 94 year old mother. They were always kind and supportive to her throughout the process. She has since moved to a care home in England closer to her family. She can't speak highly enough of Stephen and James

Derek · 7 November 2024

★★★★★ 5/5

Trustpilot

Georgia Torrice - Recommendation

Georgia Torrice at the Edinburgh branch provided a very professional service and always returned by calls quickly, when I know she is extremely busy. I would recommend Georgia for her knowledge and professionalism.

John · 3 September 2022

★★★★★ 5/5

Trustpilot

Sale of flat…

The staff I dealt with at DJ Alexander for the sale of my flat, Sarah McIntyre and Abby Grigg, were extremely helpful and prompt in dealing with things. They even organised the clearing and cleaning of the flat prior to sale and I see that as going the extra mile.

Helen · 4 October 2024

★★★★★ 1/5

Trustpilot

This is the worst company I have ever…

This is the worst company I have ever come across. They are so unprofessional and always too busy. We got a viewing, which takes a shocking amount of time, if at all because they use an unreliable automated service. When you call them they tell you that if you haven't received an email they can't do anything about it, we asked for the application form and were told we were the best candidates to put forward. Today I note the property is now let, despite having no email or even an acknowledgement of our application, which was sent a matter of hours after the viewing. They don't care about their clients or prospective tenants and take no accountability for their shortcomings.Just an email to say we hadn't been successful would have been courtesy.

Ash · 6 October 2022

★★★★★ 1/5

Trustpilot

Avoid this company at all costs

Avoid this company at all costs. Their communication is abysmal (never respond to emails, don’t seem to take messages when you phone them, webforms disappear into the ether) and they don’t care about customers at all. Have been trying to get a response about my property that they ‘manage’ since June 2022; my tenants don’t have reliable electricity (surely a compliance issue?!?) and DJAlexander are happy to take money from me while ignoring attempts to fix and communicate about the issue.

Chenoa · 5 October 2022

★★★★★ 5/5

Trustpilot

Thanks to Sandie Whyte and Caroline…

Thanks to Sandie Whyte and Caroline Connelly, our moving-in experience with DJ Alexander has been hassle free. Both helped us with onboarding process with clear guidelines and quick responses.

Sujay · 24 January 2023

★★★★★ 5/5

Trustpilot

Hang on In There

I had a portfolio with messers Fineholm prior to its acquisition by the Lomond Group and there has been major ongoing operating issues due to the Transition for a number of weeks but these have now been resolved due to the hard work of my assigned Property Manager Stephanie who went above and beyond to sort things out with the assistance of Ashley her line Manager and Angie in the Edinburgh Office, I urge anyone finding themselves in the same position to persevere as the staff have encountered numerous challenges integrating a smooth operating business model and due to their hard work is now coming together and is now handling my portfolio to my complete satisfaction

Mr · 5 October 2022

★★★★★ 5/5

Trustpilot

Very professional and fast

I had an excellent experience with this team during the rental process especially Ms Laura Mctaggart . The communication was clear and timely at every stage. Once my referencing was complete, I received detailed instructions regarding the next steps, such as signing the tenancy agreement and managing the move in process . I would highly recommend their services to anyone looking for a professional and well-organized rental experience. Thankyou Laura once again for all your support 🥳🥳

Syama · 16 December 2024

★★★★★ 5/5

Trustpilot

Ellie McVitie and Fanny Walravens

Ellie McVitie, who showed me round the property and Fanny Walravens who oversaw our tenancy agreement and the process leading up to it were absolutely wonderful, willing to help in any way they could and made the process so easy for us. Thank you so much guys!

Dervla · 14 November 2024

★★★★★ 5/5

Trustpilot

Asif was so helpful for us trying to…

Asif was so helpful for us trying to secure our flat. Would recommend him to anyone! Goes above and beyond

Amy · 5 October 2023

★★★★★ 5/5

Trustpilot

Proffesional service

The proccess of renting new property was very quick and simple. Patrycja did amazing job and kept us right from the beggining to the date of moving in. All the informations were sent by email along with the guides for tenants. Happy to recommend !

DAMIAN · 11 December 2024

★★★★★ 1/5

Trustpilot

DJ Alexander

DJ Alexander, what else is there to say... Unprofessional, unresponsive, and always too busy. When requesting a showing they are always fully booked (this is our 28th try btw). When you call them they tell you that if you haven't received an email they can't do anything about it. Even when you do receive an email it asks when you would like to book the next viewing. Whatever your answer is you will always receive a follow-up email stating that the viewing is fully booked. No accountability whatsoever.

Maciej · 12 September 2022

★★★★★ 1/5

Trustpilot

WARNING! Read before dealing with DJ Alexander

Please note: this review is completely accurate and true and instead of being exaggerated has instead been ‘dumbed down’ due to the lack of energy and effort I can put into listing all the failings of DJ Alexander. The date of experience is down as the 5th Sept as this is when I put the Trust Pilot review on , although this all started at the start of August, and is ongoing.Oh my goodness me. I do not understand how this company can function as a business. They recently took over managing my rental property through the acquisition of Fineholm letting and I have had nothing but issues. Basically no communication from the company at all. They didn’t even advertise my property when existing tenants left. They were unable to tell my why they had missed this. They forgot to pay me my rental income. They forgot to email close out details when my tenants left . They have repeatedly told me someone would get back to me but no one does. Even the staff on the phone admit their system isn’t the best. If there were not financial implications in all this it would be comical. I have repeatedly asked for them to return my keys. Even the simplest things such as they told me it was impossible tenant left and took the bedding as they don’t supply any. Even though I informed them when I rented out the property initially through Fineholm I had included bedding. They still denied it was possible. I am at my wits end with this company. All I get told is ‘I appreciate your frustration and I will get someone to call you back straight away’. I have honestly never experienced anything like it in my life. And I am the landlord who owns the property that they make their money through. What on earth must it be to be a tenant in one of their properties! It truly beggars belief!Update….More daily phone calls from me chasing things up. Every time explaining the whole situation again. Every time being told it will be taken to the highest level and is being investigated and treated with the upmost urgency. Every day I go through the whole process again. Twice! I phone first thing in the morning to explain the situation and ask why no one has phoned me back, and at the end of the day to again explain the situation and ask why no one has been in contact with me as I was promised first thing in the morning 'with upmost urgency'.I would wash my hands of them if they did not hold all the keys to my property and owe me money. Do not sign up with this company if you expect any level of basic service or communication or professionalism from a letting agent. I will continue to update as this goes on…I may start even naming individuals within the company who have excelled in their poor customer service. I have had to start making a note of who I speak to and when because they always say 'And who was it that you spoke to, and who was it that told you that'.Today’s update 9th September :More calls to DJ Alexander to find out what has been happening and why no one is getting back to me. still waiting for the promised call backs and emails they assured me would come immediately.Someone in maintenance told me today that I don’t even have an account with DJ Alexander any more. I said ‘but you still have all the keys to my property and I am waiting for money owed to me! ‘ which she also found quite incredulous.I also noticed on my last monthly statement that DJ Alexander charged me £30 for increasing the rent on my property. (Something that Fineholm had organised 3 months earlier.)£25 + VAT for sending a letter or an email?Be warned. Do not deal with DJ Alexander . And, I am honestly not bitter, just concerned for people who get involved with this company.The organisation is so compartmentalised that no one knows anyone else in the organisation. When you speak to someone in accounts about your account they need to speak to another department. When you speak to someone in maintenance about maintenance.... they need to speak to another department.Also worth reading reviews on allagents website and google reviews.Equally scathing.Sunday 11th update:Have spent a considerable amount of time this weekend collating and explaining the entire course of events after I was asked to do this by DJ Alexander’s Head of Client Accounts and Property Support.I spoke to him in Friday and have been assured he will look into all these issues in an attempt to resolve this.I managed to speak to him because I called again last thing on Friday for an update after my call first thing on Friday but refused to take ‘someone will get back to you’ as an answer. I insisted on speaking to a manager .Tune in for more on next weeks episode of the DJ Alexander Chronicles.

EW · 11 September 2022

★★★★★ 5/5

Google

One of the only agencies that actually responds to email XD During the process of acquiring the documents, the agents were super helpful and patient considering this was the first time I had to rent a flat. Only note would be the website used for the documents and stuff... it wasnt the most helpful considering the limited options it gave you, still the agents compensated that part perfectly, managing to help me

Dario · 12 June 2023

★★★★★ 5/5

Trustpilot

We did a change of tenancy managed by…

We did a change of tenancy managed by Laura MacTaggart, who was very helpful. Despite the intrusiveness of the process (they ask for an awful lot of personal information) and the involvement of third-party companies (with the consequent spamming of house-related offers and adverts), Laura always replied promptly to our calls and questions. A 10/10 for her!

Paul · 21 May 2024

★★★★★ 5/5

Google

We have been renting with DJ Alexander for a few years now and have had no issues. Giulia Ceccarelli conducted our inspection recently and made note of all items of concern and promptly resolved them directly with the landlords and relevant maintenance people so that we came out of it with no concerns at all. The value of a letting agency is largely dependant on its team and I could not be happy with having been assigned to Ceccarelli recently.PositiveResponsiveness, Quality, Professionalism

Laura · 25 August 2022

★★★★★ 1/5

Google

Potential renters here. An interesting property came up - the most expensive one they are listing - and so I made contact through their website. 2 days later I heard nothing, so I phoned. The phone wasn't answered for 20 minutes, and when it was, I was told that DJ Alexander did no viewings after 5pm midweek, and none at weekends. The only time I was offered was 1pm midweek 4 days in the future, with the caveat that DJA would phone back to confirm. My wife and I shuffled our work diaries to make this work, but no confirmation phone call arrived. On the morning of the arranged viewing I called DJA again, waited for the phone to be answered for 20 mins, which it wasn't. I gave up and left a message explaining we had booked a viewing, but were yet to receive confirmation of booking and address. We are now 4 days past the viewing and as of now, are still yet to receive any communication from DJ Alexander and the property is still showing as available. As a landlord myself, I would be livid if I knew potential tenants were being treated like this. As a potential tenant, I don't see that I would bother to go view any that were being marketed by DJ Alexander.NegativeResponsiveness

Matt · 25 August 2022

★★★★★ 1/5

Google

This morning my fiancé was on the phone for 2 hours waiting to speak to someone regarding a rental property that was advertised on zoopla and other websites. When we eventually got through the girl on the phone says ow sorry it’s not on the market anymore. So they are happy too keep a property on there that’s already been rented out just for people to keep looking to possibly take it. Absolutely unbelievable. This letting agents are very unprofessional in the way they deal with there listings . We will not be dealing with them for any other future rentals utterly unacceptable behaviour

David · 25 August 2022