Trusted Agent profile · Edinburgh
★★★★★
2,098 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,098 reviews on two platforms, including 548 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience!
A very smooth process when getting a flat through DJ Alexander. The property manager Natalie was very helpful in supporting me through my application. When this was accepted, Laura was great in guiding me and my flatmate through the application and reference process. All in all great experience!
Thank you, Louis, for this great review. We will pass your feedback onto Natalie, Laura and the Team.
5/5
TrustpilotAlexandra is amazing
Alexandra is amazing. She is very nice and helpful. She helps me a lot on negotiating with the landlord about the starting time of the rent.
Thank you, Liang, for this excellent review. We will pass this onto Alexandra and the Team.
1/5
TrustpilotDisappointing maintenance response to issues
The maintenance team consistently downplays reported issues, often advising us to "adjust and wait," which can lead to delays of a year or more before anything is resolved, if at all. Many times, we are left to handle repairs on our own due to the lack of support. Additionally, I have concerns about whether these issues are even communicated to the landlord, and their contact information that was not provided in the rental agreement, makes it seem questionable.
Dear Stephen,Thank you for taking the time to leave a review.We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards, DJ Alexander Customer Service
5/5
Trustpilotproperty viewing review
Diane was an great property agent during our recent property viewings.She was attentive, and incredibly patient, ensuring we had all the information we needed and never rushed us. Her insights into each property helped us greatly in our decision-making process.
Thank you, Jiayi, for this excellent review. We will pass this onto Diane and the Team.
5/5
TrustpilotGreat staff took good care of us when…
Great staff took good care of us when letting our first flat. Imran Iqbal, Natalie Cotton, and Calumn Robertson were helpful, detailed and great at communicating. Thanks so much
Thank you, Matthew, for this excellent review. We will pass this onto Imran, Natalie, Calumn and the Team.
5/5
GoogleMy wife Christine and I would like to thank Laura Mctaggart for her help and support when we were applying for the flat we are now in. We are not very good with IT and her patience and kindness was very much appreciated. A real credit to the company. Thank you so much.
Thanks for the great review. I will make sure to pass this onto Laura.
5/5
TrustpilotRobyn Murdie is a Star!
I recently had the pleasure of working with Robyn as my real estate agent while being shortlisted for a property in the Meadows. Although the tenancy negotiations ultimately fell through, Robyn's dedication and exceptional customer service stood out. Despite not being obligated to, she tirelessly went back and forth between the landlord and me, trying to make things work. I've never encountered such outstanding service in the real estate industry before. DJ Alexander is truly fortunate to have an employee like Robyn on their team.
Thank you, Shoaib, for this excellent review. We will pass this onto Robyn and the Team.
5/5
TrustpilotExcellent team at DJ Alexander
Excellent team at DJ Alexander. I can thoroughly recommend Stephen who has helped us secure the sale of our property in 2 weeks! Always at the end of the phone with excellent advice and amazing knowledge of the Edinburgh market.
Thank you, Lucinda, for this excellent review. We will pass this onto Stephen and the Team.
5/5
GoogleWe've had long standing problems with shared drainage in a flat, Josh Taddei at DJ Alexander took it on, arranged contractors and sorted everything out. Excellent result with minimum hassle.
Thank you, Robert, for this excellent review. We will pass this onto Josh and the Team.
5/5
GoogleEveryone at DJ Alexander went above and beyond to make what could have been a very stressful situation feel manageable and well controlled. The team supported me through refurbishment, handled a number of unexpected issues with …
Thank you, Athanasios, for this excellent review. We will pass this onto Paula and the Team.
5/5
TrustpilotThecomunnication of the team was great
Thecomunnication of the team was great. Adam was very pleasnt to deal with and he was fery fast with this responces. Great experience! Thank you :)
Thank you, for this excellent review. We will pass this onto Adam and the Team.
5/5
TrustpilotReview for Mr. Urquhart
Mr. Fearghas Urquhart is most helpful and professional person I had a chance to speak. He took care of all problems I had. Thank you very much for everything.Best regardsWojciech Widomski
Thank you, Wojciech, for this excellent review. We will pass this onto Fearghas and the Team.
5/5
TrustpilotGreat service and Alexandra Holzbarova…
Great service and Alexandra Holzbarova helped has at every step of the process and ensured everything went smoothly and quickly.
Thank you, Jacob, for this excellent review. We will pass this onto Alexandra and the Team.
5/5
TrustpilotKieran was very efficient and friendly…
Kieran was very efficient and friendly during our showing for a property, he arrived earlier than expected and allowed us an earlier viewing time which was great and sent off our application forms straight after. Thank you!
Thank you, Aleksandra, for this excellent review. We will pass this onto Kieran and the Team.
5/5
Trustpilot5 star service
Connor was prompt, courteous and very professional with his inspection of our apartment. He was very thorough and answered all the questions I had.
5/5
TrustpilotGood Letting Agency as a tenant
I have been a tenant of DJ Alexander at the same property for about 3 years. I have been a happy tenant, with any issues I have brought up being resolved in a fast manner, although there haven’t been many. I recently had an inspection with Jenn, who was great at answering any questions about the upkeep of the property, and helpful about things we needed to make sure we were doing g
Thank you, Samuel, for this excellent review. We will pass this onto Jenn and the Team.
5/5
TrustpilotGreat service
There were a few niggles which needed to be ironed out when leaving our rented property, once Johan got on the case it was completely sorted in a matter of days. Couldn't have asked for more.
Thank you, Tom, for this excellent review. We will pass this onto Johan and the Team.
5/5
TrustpilotGreat experience
Recently just moved into a new property with DJ Alexander, Daniel Long in Dundee was incredibly helpful and made sure we were taken care of from start to finish.
Thank you, Atlas, for this excellent review. We will pass this onto Daniel and the Team.
5/5
TrustpilotWe are currently renting from DJ…
We are currently renting from DJ Alexander for the past 1,5 years and now unfortunately, need to look for a new property as our landlords are selling the flat we are currently living in. We are very happy with the agency, the maintenance team was always very nice and helpful and if there were any problems or delays it was never because of them, but 3rd party contractors etc... Even today, when I called to book a viewing Hannah B was a great help, she understood our situation and kindly helped us with booking a new flat viewing. Thank you!
Thank you, for this excellent review. We will pass this onto Hannah and the Team.
5/5
TrustpilotExcellent staff and easy process
Excellent staff and easy process, from start to finish I was allways accompanied from someone of DJ Alexander.Carol was very helpful during the application process.
Thank you, Carlos, for this excellent review. We will pass this onto Carol and the Team.
1/5
TrustpilotAvoid! Avoid! Avoid!
DJ Alexander are the epitome of the word abysmal.The parting gift was their attempt to deprive us of our deposit. The landlord initially tried to withhold it almost entirely as he didn't feel we'd painted to professional standard.In actuality, they'd tried to push back the move in date twice at the last minute so we had to deep clean and redecorate the flat ourselves (with permission) as the landlord didn't want to pay for it to be properly done.Upon moving out, DJ Alexander suggested if we didn't take the amount of the deposit that wasn't withheld we could lose the sum it in its entirety and would be subject to months of delay.This is entirely false, tenants are entitled to the non-disputed amount instantly and contesting the amount doesn't delay this.DJ Alexander (who should be neutral) attempted to bully us into accepting the lower amount. Many tenants will be in a position where they need money to move so this intimidation and lies will likely lead to them accepting a lower return of the deposit or simply unaware of deposit law.To avoid any doubt, the deposit fully belongs to the tenants unless the landlord can prove otherwise. DJ Alexander (on behalf of the landlord) also tried to charge us for items missing, despite us previously having submitted proof that we had permission to dispose of these. These items were mouldy, damp and disgusting and would have been a health concern to have in our home.When our rent rose DJ Alexander even went to the effort to tell us how generous the landlord was to raise the rent by a certain amount. At this time there were rent controls and the rent was actually raised to the maximum permitted to the exact penny. DJ Alexander, gave us a checklist for moving out and this contrasted greatly to the condition we moved in. Despite this, the person completing the checkout inspection listed items as excellent condition and the only issues were the painting that the landlord wouldn't pay a professional to do and we carried out at our own expense. Likewise, we had to wait several weeks for hot water because the landlord went in circles getting quotes from different companies to scrimp on the cost of the worn out boiler. No discount or help was give. Despite these supposed issues, the property was for rent at around £500 more than we were paying when chose to move. One other lowlight was their changing our rent day forward. That's okay but charging us two payments in one month to facilitate this was absoltely not. In the end, we recouped almost all of our deposit following our contesting the decision.
Dear Simsonie, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have.Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat communication from Amy
Great communication from Amy keeping me informed as to required 'end of tenancy' works, and providing updates complete with photos.
Thank you Ian, for this excellent review. We will pass this onto Amy and the Team.
5/5
TrustpilotEfficient and friendly sales team
DJA were a pleasure to work with in selling my flat. The market was slow and their guidance was really helpful in getting a good outcome. Sarah McIntyre and Stephen Lawson were fantastic - clear, competent, efficient and friendly. A delight to do business with.
Thank you for this excellent review. We will pass this onto Sarah, Stephen, and the Team.
1/5
GoogleTerrible service, not helpful
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. We always aim to deliver the highest standard of service, and we take feedback like this very seriously. So we can look into this properly, please contact our Customer Service Team at customerservice@djalexander.co.uk who will be able to assist you further. You can also find details of our formal complaints procedure on our website. Thank you again for raising this with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
