Trusted Agent profile · Edinburgh
★★★★★
2,097 reviews across 2 platforms
John Cotton Centre, 10 Sunnyside, Edinburgh, EH7 5RA
Part of DJ Alexander, see every office.
DJ Alexander's office in Edinburgh, at John Cotton Centre, is rated 4.1 out of 5 across 2,097 reviews on two platforms, including 548 Google reviews rated 3.2.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
Every review we hold for the Edinburgh office, from every platform, shown as written. First names only.
5/5
TrustpilotSmooth and Professional Customer Experience
From the first contact with Oliver to the experience with Chloe, the customer journey has been superb. Chloe has showed care and professionalism all the way. I wish we could do more, thank you Chloe. I will recommend you any day.
Thank you, Alfred, for this excellent review. We will pass this onto Oliver, Chloe and the Team.
5/5
TrustpilotGreat, professional and responsive agency!
I would like to let all know that from my point of view, this is one the best agencies I had the chance to rent a property from, as my application process time was short and smooth. I would also like to add, that the staff, Lee Charlton, our Application Advisor is super professional, kind and responsive. I strongly recommend this agency to everyone and I hope you find my review useful :)
Hi Keyhan, thanks for the great feedback and we are pleased we could help support you get a property. I will make sure we pass the feedback onto Lee as well.
5/5
TrustpilotCarol was an amazing personal touch to…
Carol was an amazing personal touch to getting our tenancy sorted. She conducted herself with the utmost professionalism and kindness and is certainly an asset to the DJ Alexander team.
Thank you, Orla, for this excellent review. We will pass this onto Carol and the Team.
1/5
GoogleThe incompetence of the agency and their staff is absolutely appalling. I’ve been renting through them for about 2.5 years now and this will be the last time once I found another property. I’d suggest anyone to stay away from them if you value your time and money. The repairs are taking months to be completed the joiners they work with lack of competence to even get the smallest repairs completed. I have reported a few small issues almost 3 months ago and yet nothing has been done. Even when you submit the repair request they have a nerve to question if the repair is necessary such as replacing a mouldy shower sealant after living in the property for almost 3 years. I have also reported an issue with the rats outside the property last year and they said that nothing can be done about it because the SOURCE is another office building, which is a few meters away. This is not only a very unpleasant issue but also it can be very dangerous as rats can carry many sort of diseases. I never thought that living in the Edinburgh city centre and paying a massive amount of money for rent would have to deal with such problems. One of their managers Annabelle Brockwell should be fired for the way she speaks with customers and the lies she’s making up. I will be reporting this agency and also seek a legal advise for the breach of the contract. Absolute joke of the agency. UPDATE! I find it absolutely weird and creepy that the manager I have noted in my original review keeps looking at my profile on LinkedIn or even had a nerve to look me up in the first place after I left the review. Absolutely ridiculous how unprofessional your staff is and who you employ.
Dear Sonata, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotAnnual Flat Inspection
I recently had my annual flat inspection and as usual DJ Alexander were very efficient. Ellen who conducted the inspection made sure to follow up on the issues raised and informed me of the current situation.
1/5
TrustpilotVery disappointing services
Very disappointing services. I vacated the house on 6th August 2024. Till today I am chasing these guys to get my security deposit amount. Everytime they are telling that they are working with Landlord to get the details. Its really a pathetic experience. They were not ready to give the keys before making the deposit but now its been more than 3months and still chasing them to get updates. I would suggest dont go the houses letted by this agency.
Dear Basavaraja, Thank you for taking the time to leave a review.We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist.Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat Services with Brilliant team
Gill Robertson-Cree was handling our application, and he has been an amazing supporter throughout the success of application. We have gone through so many obstacles but we won it. We really appreciate his patience with us.
Thank you, Laiqa, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotA big thank you
A big thank you to Laura Mctaggart she was amazing! She was patient explained everything to detail and the process was super easy. And to Mark Hall for being so kind. I had a great experience it was stressful from booking viewing and securing a place but they helped me through it.
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotI worked with Craig regarding ending my…
I worked with Craig regarding ending my tenancy and he went above and beyond to meet my specified needs with my landlords during a difficult time to move. He helped me arrange appropriate times to get my furniture collected by a charity shop. Such a reassuring experience with him.
Thank you, Phil, for this excellent review. We will pass this onto Craig and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotRecently checked into a new property as…
Recently checked into a new property as tenant. Diane and Caroline as property managers have been excellent in managing this. Diane was very quick in resolving flush issue with a vendor that I noted during jey handover
Thank you, Naveen, for this excellent review. We will pass this onto Diane, Caroline and the Team.
5/5
TrustpilotPositive experience
It was my first time with DJ Alexander and I had an excellent service. My application advisor Laura Mctaggart was very helpful and made the whole process nice and easy.
Thank you, Augustine, for this excellent review. We will pass this onto Laura and the Team.
5/5
TrustpilotChris - a brilliant agent!
I had a wonderful experience renting a flat through DJ Alexander! Chris, our agent, was exceptional, professional, attentive, and incredibly knowledgeable. He listened to our needs and helped us find the perfect place that fit our budget and lifestyle.Chris guided us through the entire process, answering all our questions and ensuring everything went smoothly. His support made a potentially stressful experience so much easier.I highly recommend DJ Alexander for anyone looking to rent a flat, and I’m especially grateful to Chris for his outstanding service. Thank you for helping us find our new home!
Thanks for the great review
5/5
TrustpilotExcelent experience and smooth…
Excelent experience and smooth transition to receive the keys of the property! Ryan Cochrane is top professional, proactive and willing to give you a hand with any difficulties! Such a key asset for DJ Alexander !
Thank you, Eduardo, for this excellent review. We will pass this onto Ryan and the Team.
1/5
TrustpilotIt has been over a week since we moved…
It has been over a week since we moved into our apartment, and we are still not being supplied with the furnishings that were promised and are listed in our tenancy inventory. We are paying a significant amount for a furnished apartment, yet the essential items are missing, and maintenance has not been completed as agreed.Dealing with this letting agency has been terrible. I’ve had to chase contractors and DJ Alexander myself, without being provided any updates or information regarding what’s being done to resolve the situation. Their lack of communication and professionalism is unacceptable, and I have no confidence that this will be sorted any time soon.I would strongly advise potential renters to avoid this agency. We are currently seeking compensation, as we have not received the services we’ve paid for. This has been a deeply frustrating and disappointing experience.
Dear Reviewer, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotPrompt response
Prompt response. When I called for help I got it immediately. No wasting of our time atall. Overall experience is great. Gill Robertson is a sweetheart 🥰🥰 thank you Gill, I love you ❤️
Thank you, Adeola, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotThe whole process was simple
The whole process was simple, efficient and trustful. In case you have any issues, they will help you fix them. We were lucky that Carol Clark was amazing and helped us a lot throughout the process.
Thank you, Natalia, for this excellent review. We will pass this onto Carol and the Team.
5/5
TrustpilotThank you for the wonderful service
Thank you for the wonderful service. A big shout out to Rosie H We owe you so much. You answered all our questions and numerous emails…we couldn’t have found a new flat without you. Thank you to Amber M and Giulia C. Both of you were so nice to talk to. Moving is a very stressful time and you both helped me a lot.
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotSimplified Experience
DJ Alexander made the entire process of finding a flat, renting and moving very simple. Paige and Diane were fantastic both during the viewing and when I moved in.
Thank you, Roland, for this excellent review. We will pass this onto Paige, Diane and the Team.
5/5
GoogleDue to a water leak in a Flat we rent through DJ Alexander we have had to have a reasonable amount of repairs carried out, which involved coordination with different contractors, the tenant and ourselves. The Property Relationship Manager, …
Thank you, Barry, for this excellent review. We will pass this onto Anna and the Team.
5/5
TrustpilotWe had an excellent experience recently…
We had an excellent experience recently with Property Manager, Kieran Mooney. Kieran was friendly and helpful when conducting the viewing and his subsequent communication has been extremely polite and professional. Thanks for all your help Kieran!
Thank you, Mary, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotExtremely helpful staff at DJ Alexander
The sales team at DJ Alexander is extremely helpful and assist at every step. I want to thanks Diane and Caroline for being extremely supportive throughout my move in process.
Thank you, Ashis, for this excellent review. We will pass this onto Diane, Caroline and the Team.
5/5
TrustpilotBeyond Brilliant
The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit easier!Highly recommend!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotMoving to Edinburgh from Southampton
Planning to move to Edinburgh from Southampton has been a stressful experience, but everything has been made ever easier by Gill and the team at DJ Alexander.Thank you so much for all of your help!
Thank you, Scott, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotIt was a great experience as everything was excellent
It was a great experience as everything went on very fast and smooth. Gill was in charge of my application and am very pleased by his way of handling the situation very well. Thank you so much
Thank you, Mercy, for this excellent review. We will pass this onto Gill and the Team.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Edinburgh.
