DJ Alexander Edinburgh reviews

★★★★★ 5/5

Trustpilot

Ashley Ketchen was extremely helpful…

Ashley Ketchen was extremely helpful and responsive whenever we had a question. She has also done everything in her power to get us or next home and we couldn’t be more appreciative of her help and support. It made our experience a very positive one with DJ Alexander.

Nicole · 21 February 2024

★★★★★ 5/5

Trustpilot

Thank you so much Laura Mctaggart for…

Thank you so much Laura Mctaggart for all the help and assistance during the process. The first time we applied, didny make through it but this time it was extremely smooth, hopeful and quick. She was there for any queries we had, and we did have quite many. Abd she was always so supportful.

Wajiha · 6 October 2023

★★★★★ 5/5

Trustpilot

Reliable

I contacted Mr. Damir Maratov Property Relationship Manager at DJ Alexander for reporting a maintenance issue. He understood the emergency and assigned an electrician very quickly. I really appreciate his effort and very good service from DJ Alexander.

Sharon · 11 October 2026

★★★★★ 5/5

Trustpilot

Communication Queen

Kirsten Marshall-Thomson has been quick, clear, diligent and supportive when communicating regarding a long maintenance issue in my property. She communicated with her fellow agents regarding a neighbouring property with an overlapping issue, along with other agents that have handled previous issues with my property. It was so reassuring for me to know that she had tabs on my property.

Dom · 23 April 2023

★★★★★ 4/5

Google

The renting experience with DJ Alexander was just splendid. The application processing speed, considerations, responsiveness and approach were very outstanding. You really impressed me.

Chiamaka · 13 June 2026

★★★★★ 5/5

Google

I have had a really positive experience with DJ Alexander letting agent.The apartment is beautiful and well furnished, and the staff are always courteous and professional.Any repairs or maintenance are handled promptly.I have felt supported since the beginning of my tenancy. I would highly recommend them to anyone looking for a reliable and letting company.

Janet · 18 September 2025

★★★★★ 5/5

Trustpilot

We have recently gone through a few…

We have recently gone through a few changes of tenancy within our rented property, and I would just like to say a huge thank you to Maisie from the Edinburgh office who couldn’t have been more helpful and made the process very smooth - thanks maisie!

Chloe · 21 March 2024

★★★★★ 1/5

Trustpilot

From Satisfaction to Frustration: Poor Service and Communication at DJ Alexander

We were initially very satisfied with the services provided by Tay Letting. However, our experience took a significant turn for the worse when operations transferred to DJ Alexander. Problems arose when our long-term tenant vacated the property. The end-of-term report failed to include substantial repair expenses, which could have cost us hundreds of pounds. When I raised this issue with the agent, they challenged the photographic evidence I provided. Only after persistent efforts on my part was I able to secure the appropriate compensation. Communication throughout this process was appalling, with a complete lack of urgency and responsiveness from DJ Alexanders representative.

Sharon · 16 November 2024

★★★★★ 5/5

Trustpilot

I would like to say I really have a…

I would like to say I really have a good experience with DJ Alexander. Everything is in order and quite efficient.And Laura Mctaggart guided me through during the application and reference check. Many thanks for all her help and patience.

Cathy · 10 July 2024

★★★★★ 5/5

Trustpilot

I had a very nice experience with DJ…

I had a very nice experience with DJ Alexander for my renting contract and move in process. Carol Clark was my application advisor. She did everything very quickly. Thanks a lot.

Amin · 29 November 2024

★★★★★ 5/5

Google

The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit easier! Highly recommend!

Calum · 15 September 2023

★★★★★ 5/5

Trustpilot

Fantastic help and support in every…

Fantastic help and support in every situation.

Gabriela · 29 September 2026

★★★★★ 5/5

Trustpilot

Apartment for rent

Hello. I would like to thank the DJ Aleksander Agency and especially Mrs. Laura Mctaggart for the good work done. Thank you for the entire process of renting an apartment, everything was explained well by Mrs. Laura step by step. I give you 5 stars. Well done.

Jaromir · 20 February 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Sometimes, when things don't go as smoothly as one wants, it takes an individual to go the extra mile to make things work. For a CEO to get involved in what was a minor issue shows what an excellent company DJ Alexander is. For the CEO to choose Ashley Smith to sort the issues shows he also knows his staff well. Top Drawer. Ashley Smith was outstanding. Efficient. Professional. And effective.

JR · 11 December 2021

★★★★★ 5/5

Google

In the midst of a long and bleak rental hunt in Edinburgh with only 2 more weeks left despite willing to settle for far less, Asif went the extra mile in helping us secure our dream home. Asif has been reliable, efficient and professional with great character. Thank you Asif, from the bottom of my heart.

Lee · 17 July 2023

★★★★★ 5/5

Google

Great responsiveness from Gabrielle in getting several issues related to post move-in sorted out!

Richard · 13 August 2026

★★★★★ 1/5

Trustpilot

The incompetence of the agency and…

The incompetence of the agency and their staff is absolutely appalling. I’ve been renting through them for about 2.5 years now and this will be the last time once I found another property. I’d suggest anyone to stay away from them if you value your time and money. The repairs are taking months to be completed the joiners they work with lack of competence to even get the smallest repairs completed. I have reported a few small issues almost 3 months ago and yet nothing has been done. Even when you submit the repair request they have a nerve to question if the repair is necessary such as replacing a mouldy shower sealant after living in the property for almost 3 years. I have also reported an issue with the rats outside the property last year and they said that nothing can be done about it because the SOURCE is another office building, which is a few meters away. This is not only a very unpleasant issue but also it can be very dangerous as rats can carry many sort of diseases. I never thought that living in the Edinburgh city centre and paying a massive amount of money for rent would have to deal with such problems.One of their managers should be fired for the way she speaks with customers and the lies she’s making up.I will be reporting this agency and also seek a legal advise for the breach of the contract. Absolute joke of the agency.UPDATE!I find it absolutely weird and creepy that the manager I have noted in my original review keeps looking at my profile on LinkedIn or even had a nerve to look me up in the first place after I left the review. Absolutely ridiculous how unprofessional your staff is and who you employ. I left a google review which contains the name of the manager and will be sending a letter to their head office too.

SG · 5 November 2024

★★★★★ 5/5

Google

Extremely impressed with the professionalism and attention to detail of DJA. I've used 2 other agents in the past to manage my properties and they intentionally used confusing 'real estate' language and avoided direct questions/actions until I threatened to withdrawn my business. DJA have been the opposite of that so far and everything has been extremely simple and clear from the start. I met with Daniel at the their office in Edinburgh and he explained everything in great detail and provided the DJA landlord information pack, which is written in clear simple English (perfect for people like myself who have full time careers and don't have the time to keep abreast with all the latest letting laws). I decided to find my own properties in Edinburgh that I then forwarded onto Daniel for his professional and local opinion, which he kindly provided the same day. After the missives completed, they picked up the keys for me and had professional photos taken and had the property on the market within a few days. Neill has been handling the letting side and has also been exemplary in how he has handled everything. I work abroad, so I was looking for a professional property management team that could handle the day-to-day property management tasks without getting involved myself. At DJA, I think I've found that management team!

Richard · 13 June 2019

★★★★★ 1/5

Google

We trusted the good intentions of the company and believed the inventory given at the beginning of our tenancy was accurate enough. Now things that were overlooked before the beginning of our tenancy, might be charged as our fault. It is deliberately malicious. We will take this matter further and by no means we will let this company swindle us. Their intention is clear: keep the money from our deposit and ask for as much money they want from us. The deposit (£300) is more than enough to cover whatever delusion they may come up with. We did everything correctly and we feel not only betrayed but also laughed at by DJ Alexander. Furthermore, the fact that they inspect the property on their own, after vacation, without the tenants present, raises a red flag as well. There were some other irregularities in the process such as the time three agents came in without asking for permission first, situation the contract absolutely forbids. How can someone even have enough time to think through such machiavellian plans to swindle people? It's beyond me. (And no, I won't change nor edit this opinion. You deserve it. You know what you did with the inventory).

Barbi · 13 June 2019

★★★★★ 1/5

Google

Shocking! Tried to arrange a viewing - 2 bedroom flat for a family. First was told 'that's ridiculous', 2 bedrooms for four people- who lives like that? Then I was questioned about the family relationship - had to explain in detail to very unpleasant, rude and vulgar young gentleman named Leigh or Liam how exactly we are related, then he accused me of lying about our status and throw on me that he can arrange a viewing but he believe I'm LYING and 'just to let me know' if we are not related I will be charged £15,000 fine as the flat doesn't have a HMO license. I was speechless. Is allowing your staff to treat customers like that your best DJ Alexander? The worst customer service I ever received from letting agency.

M · 13 June 2019

★★★★★ 5/5

Google

I recently started renting a beautiful flat from DJ Alexander in Edinburgh and I have honestly recieved the best possible service. I am 19 years old, moving into my first flat and have no expereince of renting at all so I had tonnes of silly/unnecessary questions, but Lauren and Euan were so kind and answered everything professionally and quickly. They were both so helpful and made the whole process easier and a lot less daunting. I thank you both so much! Cannot recommend this company enough and I feel at ease knowing they are will be my landlords for the foreseeable future. They have provided me with so much information and support, and it is already evident that they will do so throughout my entire tenancy.

Pippa · 13 June 2019

★★★★★ 1/5

Google

DJ Alexander is incredibly terrible. My working organization rented three flats from them for more than ten consecutive years, my wife and I live in one of them. All three are in poor conditions.Can you imagine today a big snow in Edinburgh and I got no Central Heating at all. Besides this, a lot of problems affect normal life. 1. It is evident to the naked eye that dirty carpets in all rooms but kitchen and bathrooms can house all sorts of dirt, bacteria and allergens that can be harmful to the tenant’s health. Carpets that have never been well-maintained for the past 12 years in this flat caused adverse health outcomes to my wife and I, in fact both get allergies soon after moved in. The carpets are getting mould, seriously. The flooring in kitchen and bathrooms are in miserable conditions as well. 2.The boiler and the tank to hold water after heating are so inefficient. I don’t know the exact document, but can tell from its old style and appalling bills I get every three months. The worst part is far beyond this, the Central Heating is totally dead, the valves of each heating radiators are broken. DJ Alexander had sent engineers to check and fix for several times upon request, yet every single time they failed. I still have no CH for almost one year. 3.The flat cannot be regarded as furnished anymore. The beam of the double bed in one room is partly broken while the other room is too noisy to sleeping in and the curtain box in it fell down completely. None of the fridge, the oven and the sink in the kitchen can work properly (after some repairs still). I can’t believe how could the landlord be so confident that the flat is still meet the habitat standards without proper maintenance after so many years? Is it because we are easygoing and agree to keep renting and your raise in rent every single time? I have reported all above concerns to DJ in good manner last week. Guess I got what? They wanted to send someone to check because they don’t trust me. What they all can do is to provide a electric heater. This is ridiculous. They haven’t contacted me since then. It’s ok I will terminate the lease in due course and complain the whole story to the authority. Anyone who interested can contact me for more details about their poor service. Let the truth tell.

David · 13 June 2019

★★★★★ 5/5

Trustpilot

Smooth and Professional Customer Experience

From the first contact with Oliver to the experience with Chloe, the customer journey has been superb. Chloe has showed care and professionalism all the way. I wish we could do more, thank you Chloe. I will recommend you any day.

Alfred · 6 June 2024

★★★★★ 5/5

Trustpilot

Carol was an amazing personal touch to…

Carol was an amazing personal touch to getting our tenancy sorted. She conducted herself with the utmost professionalism and kindness and is certainly an asset to the DJ Alexander team.

Orla · 2 December 2024