Get Living East Village by Get Living reviews

★★★★★ 5/5

Google

We are couple who moved from Australia to London, Rikki and Zarrena has been very nice to us and support us all time to find a flat and make the contract remotely. Although we are in different time zone, both of them are very patient and always have quick response while we have any questions. East village is a very nice place to live, safe, clean and friendly. I hope these information helps the others to find a right place to live in London in future.

T · 27 August 2022

★★★★★ 5/5

Google

The people on the Get living team are very nice. Compared with other apartments, the speed of get living's reply and the speed of solving things are very satisfying. Since this is my first time living outside campus, I really know nothing about how to rent an apartment. Account administrator Chantal Etheve was very helpful and answered everything we wanted and needed to know. Rikki was good as well. When I checked in, the manager gave me a detailed introduction of how to use the facilities in the house and told me some precautions. Very happy to live here；）

Gao · 27 August 2022

★★★★★ 5/5

Google

The EV team are fantastic. I recently bought a new TV and it wanted it wall mounted. The booking service with Andrew R was swift and all communication of what I wanted was clear. Kevin R, the EV Handy Man is amazing, he put my TV bracket up on the wall and installed my TV. Sadly my new TV that I purchased was faulty, so Kevin came back again to put to take the faulty one down and the new one up with no charge. Kevin also put all out pictures up in the flat - he has a meticulous attention to detail - couldn't recommend more. Thanks Kevin & Andrew for all your help.

Deborah · 27 August 2022

★★★★★ 5/5

Google

I wanted to commend Get Living's Maintenance Team for always delivering such professional and quick service! I had an issue with my washing machine, and Ryan came today to help me fix it. He is very friendly & efficient - he told me what the problem was and managed to rectify it quickly. He could even tell by the sound of the draining in the machine that everything was working as it should be! Very impressed and pleased with this service. Thank you Ryan!! :)

Midori · 27 August 2022

★★★★★ 5/5

Google

We've been with GetLiving for almost a year and they've all been very professional from the time of signing the lease and throughout our stay. Any time I have a maintenance issue James is super quick in organizing a visit if needed (sometimes I get a technician within minutes of raising a request). The last 2 visits were exceptional by Mark (did a plumbing job) and Ryan (fixed the dishwasher). Both of them were very nice and considerate on top of their professionalismPositiveProfessionalism

Islam · 27 August 2022

★★★★★ 5/5

Google

My whole experience with Get Living has been brilliant. Having lived in East Village for the past 4 years, any issue I have had has been resolved quickly and satisfactorily. The properties are kept to such a high standard and any maintinence issues you have are dealt with almost always the next day. Most recently, I had an issue with my parking permit and James (Jimmy) Brown was so helpful and resolved my problem within 24 hours. I will be very sad to leave East Village on Sunday, but I leave with great memories and an excellent customer experience.

Anna · 27 August 2022

★★★★★ 5/5

Google

My wife and I moved in two weeks ago and, so far, the entire experience has been great! Claire and Zareena were very fast to answer any of our questions during the renting process. Prior to moving in and on our first days, we were very well received by Von, who also promptly answered all our queries and guided us throughout the building on a very helpful induction and made sure everything was perfect on our moving day - we're very happy to be having him as our relationship manager! All the building's facilities are very clean, the staff is very helpful (shout out to Mark and David who helped on some maintenance issues on these past days) and the apartment was spotless when we first moved in. Very grateful to the GetLiving staff and hoping our stay will be as delightful as what we've been having so far!

Daniel · 27 August 2022

★★★★★ 5/5

Google

I’ve not yet moved in but so far the customer service has been brilliant. Davide the leasing associate was so patient with me going back and forth choosing a flat remotely as I’m relocating from Scotland. Once chosen I was walked through the moving process and screening which was so simple and quick. From there I’ve dealt with Francesco about the leasing agreement and car parking space and they were fantastic too, he walked me through all the documents I needed and updated me via email, all in all it was completed in about a week and I felt very relaxed through the process which is basically unheard of with renting 😂 I would highly recommend the team to others. We’re very much looking forward to joining the community. Roll on moving day!

Shaffron · 27 August 2022

★★★★★ 5/5

Google

The team at Get Living are amazing. My queries are responded to and resolved so quickly. Today, I had an issue with my toilet not flushing properly. Within 6 minutes of me sending the email, a member of the maintenance team, Tony, arrived and fixed it! Thank you so much Tony, James and Get living in general for being so responsive and always helpful. Our experience with living here has been super positive and honestly the best landlord housing agency we have ever had.PositiveResponsiveness, Quality, Professionalism

Saba · 27 August 2022

★★★★★ 5/5

Google

Davide showed us around the area and apartment when we were doing viewings. He was extremely informative, helpful and friendly in helping us with a search for our apartment. Turn around time to get things done was quite fast. Thereafter we were helped by Alex, when it came to contract execution. His responses were fast. However some questions needed up be asked more than once or we had to do some minor follow ups. Other then that, Alex was easy to deal with and was always willing to help and answer questions. Overall the service and professionalism was great.

Mumtaz · 27 August 2022

★★★★★ 5/5

Google

We had an issue with our washing machine and we raised the job though get living maintenance. Ryan Walker was our engineer who promptly came to replace the existent machine. He was so quick and polite, I was really impressed. He managed to do the job in roughly 15 minutes. A great service I’ve rarely seen these days. A great example of professionalism, efficiency and practicality. Thank you Ryan! I’d suffice if people were at least half as committed and dedicated as you are in what they do!

Mattia · 27 August 2022

★★★★★ 5/5

Google

Val did an outstanding job repairing the cracks in my washbasin today! He arrived right on time, assessed the situation thoroughly, and explained the repair process in clear, simple terms. The work itself was meticulous, he carefully fixed the cracks, matched the color perfectly, and left the basin looking like new. You can barely tell there was ever any damage.

Hanjiang · 16 December 2025

★★★★★ 5/5

Google

Andy is very nice and helped me sort the light issues.

Rhea · 14 December 2025

★★★★★ 5/5

Google

I am incredibly grateful for the excellent service Anna provided during my rental process in East Village E20 Ingsinia Point. She was always enthusiastic and quick to respond to all my queries, ensuring any issues were promptly resolved. Anna is extremely friendly and approachable, always greeting me with a smile. Whether it was answering questions or handling problems, she consistently provided efficient and professional assistance. I feel very fortunate to have had such a dedicated agent and would highly recommend Anna to anyone in need of rental assistance!

Qizi · 1 October 2024

★★★★★ 1/5

Google

INHUMANE MANAGEMENT AND TERRIBLE LIVING CONDITIONS! I have been living with them for 3 years, every winter out heating doesn’t work properly and we need to use electric heaters on top of paying over £300 in heating just to try to not have a freezing cold home. They arranged more than 20 visits, found faults but say the heating is working on paper so even though we don’t feel it at all they won’t do anything further to fix it or provide compensation. We found out this was an issue previous residents also had but this was never informed to us prior to signing the contract and moving in. They keep raising the rent, and my partner has started developing health issues due to this, Sam the Head of Management provides the most robotic and empathy lacking responses arguing that visits from the maintenance team mean they have fulfilled their responsibilities. DO NOT MOVE HERE AT ANY COST!!

D · 14 March 2026

★★★★★ 5/5

Google

It's hugely valuable to have an efficient maintenance team on hand. It takes the stress out of the day knowing if there's an issue with any appliance, or you need help putting up a mirror to make your flat more homey, the team will be there at the speed of light.

Olivia · 14 February 2026

★★★★★ 5/5

Google

Thanks to Andy for replacing our induction stove 👍 …

Han · 14 December 2025

★★★★★ 5/5

Google

Ryan was great and helped with our dishwasher really quickly

Валерия · 14 December 2025

★★★★★ 5/5

Google

Ernest is genuinely one of the sweetest (and funniest) people I've ever met. Getting to see him whenever I'm at east village is typically the highlight of my day

Omolade · 31 March 2026

★★★★★ 5/5

Google

Danielle is an absolute star with such a kind heart and so much knowledge to share. I'd give an extra 5 stars just for Danielle if I could

Bose · 7 April 2026

★★★★★ 5/5

Google

A huge Thank you to Vad who has always been so helpful at reception, always happy to lend a hand when needed and have helped me several times with issues with my Renz box delivery and directed me to how I can sort out my Renz account. Very welcoming and great customer service 😊 …

Aisha · 28 April 2024

★★★★★ 5/5

Google

Ryan was very helpful with replacing our fridge

Zayaan · 16 December 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Anna to find an apartment in east village, and I couldn't be happier with the experience. From the start, Anna was incredibly helpful and attentive. She took the time to understand exactly what we were looking for and provided us with a range of options that perfectly matched our needs and preferences. Thanks to Anna, we found the perfect apartment. If you're looking for a leasing agent who genuinely cares and will go above and beyond to help you find the right place, I highly recommend Anna Dhesi!

Jaswanth · 19 August 2024

★★★★★ 5/5

Google

We’ve had the best experience renting out our apartment with Get Living. Thank you to Rikki Lam and Zainab Fayad for going the extra mile to make the dates we wanted, and for also making the entire contract and move in process seamless and easy for us - excellent customer service by them, always quick to respond. We’re so happy and love our new home!

Hasna · 27 August 2023