Every review we hold for the East Village office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRyan was fantastic, solved my washing machine quickly, explaining everything
Femi · 14 March 2026
Agent replied · 14 April 2026
Hi Femi,
Thank you for your lovely review, were so pleased that Ryan was able to help you quickly with an issue.
Collene Doherty - Head of Relationship Management
★★★★★ 5/5
GoogleKevin was great. Really efficient and accommodating! 5/5 service
Mia · 14 March 2026
Agent replied · 14 April 2026
Hi Mia, Thank you so much for taking the time to give us your feedback, we agree Kevin is a star and will pass this on to him!
Collene Doherty - Head of Relationship Management
★★★★★ 5/5
GoogleTony was very helpful and got everything sorted quickly
Myau · 14 March 2026
Agent replied · 14 April 2026
Hi Myau, Thank you so much for sharing your feedback, were really glad Tony was able to help you.
Collene Doherty - Head of Relationship Management
★★★★★ 5/5
GoogleAbsolutely fantastic service today from Ryan. Reported my dishwasher as being broken yesterday and he came first thing this morning and fully replaced it with a brand new machine! This is the reason I love get living, fantastic response time, top quality service and great staff. Ryan was quick efficient and so friendly, gave me a full run through of my new machine and a product gift pack too! Couldn’t ask for more! 5 star ⭐️
Fran · 27 August 2023
Agent replied · 26 August 2024
Thank you for the review, fantastic service is what we aim for, so pleased we did not disappoint.
Jackie - Director of East Village
★★★★★ 5/5
GoogleWe worked with Dave Oborne for finding a home for us in EV. Simply put, Dave is superb. He took into consideration our requirements, and move-in dates and came back with very appropriate properties which we finalized on the spot. The speed of finding the property with the amount of support we got from Dave was nothing short of amazing. Highly recommend working with him if you are looking for a place in EV :)
Amar · 27 August 2023
Agent replied · 26 August 2024
Hi Amar, Thank you so much for your review and recommendation and your kind words about Dave, we think he is superb too. I hope you will be very happy in your new East Village home.
Jackie - Director of East Village
★★★★★ 5/5
GoogleDanielle was really helpful and friendly
Jessica · 17 March 2026
Agent replied · 14 April 2026
Hi Jessica, Its so lovely to hear Danielle was able to help you, thank you for taking the time to leave her a review.
Collene Doherty - Head of Relationship Management
★★★★★ 5/5
GoogleLoved every second of my time at get living! It was probably the easiest place to move into and live comfortably as renters. From the initial agreement stage until checkout, everything was done so smoothly, thanks to the get living team. The community is vibrant, access to absolutely everything - Shops to transport, everything almost at your doorstep. Our apartment had a stunning view. The layout was well planned with good furniture. Absolutely no complaints.
Nayonika · 5 September 2025
Agent replied · 10 September 2025
Hi Nayonika - thank you so much for taking the time to give us a review; we are so glad you enjoyed your time with us and wish you the very best of luck for the future!
Nick Marston - General Manager, East Village
★★★★★ 5/5
GoogleDanielle is super helpful today!
Mia · 17 March 2026
Agent replied · 14 April 2026
Hi Mia, Thank you for taking the time to share your feedback, were so glad Danielle was able to help you.
Collene Doherty - Head of Relationship Management
★★★★★ 5/5
GoogleGet living has been great so far and a separate shoutout to Danielle who has helped us resolve all remaining custom requests we had. Thanks, Danielle! Good to have you on our side:) <3
Paulius · 31 March 2026
★★★★★ 5/5
GoogleI moved in my second East Village home in Feb 2022. I am writing to thank Claire Oki for her prompt replies and suggestions when I started looking for a home. Although it was difficult to arrange a viewing as the flat I liked was tenanted, she managed to send me a very good video for the same unit on the upper floor. This helped me decide on my reservation. Zareena Aziz was patient and professional to guide me through the next steps before the move-in and the Belvedere team did great for my move-in experience.
Shafiq Mirza and Charles Ohuruogu who had been really helpful. They answered all my questions promptly via email and come over a few times to help with issues I raised. James Day arranged prompt maintenance service for me and Kevin the engineer was a star who came and fix the wardrobe door over and over.
In short, I am very satisfied with the service I received in Getliving and their Belvedere team. They are all very polite, always really to help and make you feel that care about your problems or worries. That is also why I rent from them again.
CY · 25 December 2022
Agent replied · 24 December 2024
Thank you for taking the time to write this feedback and for all the special mentions for our Get Living team. I am disappointed that we failed at the final hurdle and that you move-in was not as smooth as we would like. We will certainly learn from your feedback so that this does not happen again. Should you need any further assistance with anything please do not hesitate to contact us.
Jackie Robinson - Director, East Village
★★★★★ 5/5
GoogleJust wanted to give a huge thank you to Ryan from the Maintenance team! He came by within 24 hours of us putting in a request to fix our dishwasher. He showed up promptly, before the workday began, and comprehensively overhauled our dishwasher. He screwed the dishwasher frame back into its proper position and made sure to clear out any blockages internally. He finished off by giving us some advice on how to maintain our dishwasher going forward to maximise its lifetime. Everything was over in 15 minutes! First-class experience and great guy! Thanks Ryan :)
Alexandre · 25 December 2022
Agent replied · 24 December 2024
Hi Alexandre, thank you for taking the time to recognise Ryan! He will appreciate this and hope his advice keeps everything working smoothly for you. If not, do give us a shout and we’ll be delighted to help. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleDanielle is very helpful and kind! Thanks
Samantha · 14 February 2026
Agent replied · 14 April 2026
Thanks for the review, Samantha! Danielle will be delighted.
Nick Marston - Regional General Manager
★★★★★ 5/5
GoogleI’ve lived in a few different buildings in East Village over the years, and people like Ernest are hard to come by. From the moment you walk into Insignia Point, he sets the tone, welcoming, friendly, helpful , and just very real. It makes a bigger difference than you’d think, especially after a long day when you just want to feel comfortable walking through your own front door.
He’s also the kind of person who keeps an eye out without making a show of it. You feel safe, you feel looked after, but never in an overbearing way. It’s just natural with him. Our pups pull us to the lobby for a chance to say hi, they feel so welcomed and spoiled.
Honestly, buildings can have all the amenities in the world, but without someone like Ernest, they don’t feel the same. People like him are what actually make a place worth living in and it would be a shame if that kind of presence ever went unnoticed. Definitely a big part of the reason we wanted to move here in the first place was the exceptional staff.
Ciara · 9 April 2026
★★★★★ 5/5
GooglePhilippa Mizzi is absolutely fantastic! She is incredibly helpful, always quick to respond, and provides top-notch professional service. Every interaction with her has been smooth and efficient, and she consistently goes above and beyond to ensure everything is handled perfectly. I highly recommend her services to anyone looking for reliable and expert assistance!
Yumeng · 19 August 2024
Agent replied · 26 August 2024
Hi Yumeng
Thank you so much for your incredible feedback, and we agree that Philippa is fantastic! We'll be sure to pass your thanks on and I know she'll be delighted. We look forward to welcoming you to East Village and hope you enjoy your stay.
Nick Marston - General Manager, East Village
★★★★★ 4/5
GoogleEast Village London was my home for 16 months. My apartment was modern,bright and spacious. Repairs and maintenance are expedited quickly and effectively and i had no issues whilst living there. All the staff were courteous and friendly including the cleaning staff. A special mention to Mary, concierge who always greeted me with a smile and a hello.However, there were issues with outer security gates to the Skylark building.The front and back gates were out of service quite a few times
As security is important to me,hence my score 4*
Peony · 6 November 2024
★★★★★ 5/5
GoogleAndy has been great at identifying the issue explaining it and resolving it!
Kyriakos · 14 December 2025
Agent replied · 14 April 2026
Hi Kyriakos, thanks for the review; Andy will be so pleased he was able to help you!
Nick Marston - Regional General Manager
★★★★★ 5/5
GoogleSmooth and easy move-in process! Lovely development with lots to do and great local amenities. Properties are in excellent condition and the staff are always on hand to help with any of your needs/queries. Big shoutout to Zainab for her excellent service throughout the move-in process and help with getting things sorted ahead of moving in.
Nattevon · 27 June 2024
Agent replied · 26 August 2024
Thank you so much for your review, Nattevon! We're so glad to hear that you love the area and that you found our team so helpful. We'll be sure to pass on your thanks, and you know where we are should you need us!
Nick Marston - General Manager, East Village
★★★★★ 5/5
GoogleWe were really happy with the service provided when looking for a flat with Get Living.
Maria showed us a number of properties. She was patient while our needs changed and went the extra mile to ensure we found a property that suited our needs.
Zareena made the process of sorting out the paperwork very straightforward, explaining what is needed at each stage.
They were both helpful, polite, and professional.
Ellie · 27 August 2023
Agent replied · 26 August 2024
Hi Ellie, Thank you so much for taking the time to write a review. We are delighted you have had such a positive experience. Please do not hesitate to contact us if you need anything. Have a wonderful Christmas.
Jackie - Director of East Village
★★★★★ 5/5
TrustpilotGreat communication from the start
Great communication from the start. Really easy to arrange a viewing and put down a deposit. Aimee showed us round the apartment. Aimee was extremely helpful and knew all about the property which helped make the decision to take. Aimee helped us through the application process and was on hand to answer questions. When we got the keys, Kinga welcomed us to the property and conducted a safety walk through of the property. Kinga was very knowledgeable about the area and helped us settle in. Thank you both!
Oliver · 28 October 2024
★★★★★ 5/5
GoogleI just wanted to give a quick shoutout to Eddy from GetLiving maintenance team. Response time is nothing short of amazing! I've had a couple of issues with appliances, and they've all been sorted out in less than 24 hours. Just today Eddy took care of my washing machine issue within two hours from reporting. Thank you!
Dimitrije · 28 May 2024
Agent replied · 26 August 2024
Hi Dimitrije - thank you so much for your feedback, I'm delighted that you were so impressed with our maintenance service. I'll be sure to pass your thanks on to Eddy who I know will be very happy to hear it!
Nick Marston - General Manager
★★★★★ 5/5
GoogleThanks Danielle. She’s very kind and very helpful. She helps a lot!
Harry · 14 December 2025
Agent replied · 14 April 2026
Hi Harry - thanks for your feedback about Danielle, she'll be delighted!
Nick Marston - Regional General Manager
★★★★★ 5/5
GoogleIt has been two months since I came from south korea and settled here. I think this village is a much better place to live compared to other parts of London. I was particularly interested in the cleanliness of the flat and circumstances. First of all, the building is relatively new and the area is well maintained by the management team, so you don't have to worry about this.
It is also a convenient place for daily life. Access to public transportation is fantastic. the village is close to Stratford tube station, which is a transport hub in East London with many tube lines, making it easy to commute to central. moreover, Westfield is linked to the station and large supermarkets such as Waitrose and M&S are located. Olympic Park is close, so it's good to take a walk sometimes.
The staff working here are friendly and respond quickly to my questions via email. I would like to express my gratitude to Claire, Zareena, and Kaitlen.
It's been almost two months since I came over from Korea and settled here. After living there so far, I think it is a much better place to live than other areas of London. Koreans are especially interested in the cleanliness of their homes, but the building is relatively new and well maintained by the management team, so you don't have to worry about this. Of course it's quiet in the evening.
It is a convenient place for daily life. Transportation accessibility is good. This place is close to Stratport Station. Stratford is a transport hub in East London and is connected to many tube lines, making it convenient to commute to Central. Shopping and grocery shopping are also easy. Stratford Station is connected to a large shopping mall called Westfield, and large supermarkets such as Waitrose and M&S are located within it. There is a shopping center on the other side, and there is an Asian mart inside it. The Olympic Park is close by, so it's nice to take a walk. Although it's a bit far away, Victoria Park is also really nice.
뿌리깊은나무 · 27 August 2022
Agent replied · 26 August 2024
Thank you so much for taking the time to share your review! It is great to see you are enjoying living with us and the local neighbourhood. We appreciate your mention for Claire, Zareena and Kaitlin and please do let us know if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleWe have lived in East Village for 5yrs now. Service is always excellent - we have just had a maintenance team out to service our appliances - service was exemplary and the team member (Ryan) was incredibly professional and friendly. Got the job sorted quickly and efficiently. As a whole the area is very nice (like other areas it suffers from noise at night, anti social behaviour etc. but there is a security team on hand - as well as a separate police team). Shops, bars and restaurants are all excellent. There is no doubt that the area is very expensive to live in (especially compared to the surrounding areas of Stratford, Plaistow, Hackney) however you are paying for a relatively safe, pleasant and comfortable microcosm within East London which we continue to happily pay the premium for.
ThomasBarry95 · 27 August 2022
Agent replied · 26 August 2024
Hi Thomas, thank you so much for taking the time to share your outstanding review! It is always a pleasure to hear such positive feedback from residents who have been with us for some time and we appreciate your continued loyalty! Ryan will be delighted that you have mentioned him and we hope you continue to enjoy! Please do reach out if we can be of any help in the future. Best Regards, Richard - Head of Resident Experience, East Village
★★★★★ 5/5
GoogleI would like to give 5 stars to Nick Marston for his excellent customer service because as a tenant I felt that he really listened and appreciated our situation. I recently spoke to Nick to see if there was anything that he could do for us to make our apartment a bit more comfortable as we have been living there for quite some time. As a result of speaking with him we were very happy with the changes that he was able to arrange for us which were more than we expected, it makes such a difference to us and enhances the 'feel good factor' of our place.
W · 27 August 2022
Agent replied · 26 August 2024
Hi Wendy, thank you so much for taking the time to share your review! We appreciate your recognition for Nick, who was delighted to see your review. Please do stop by our Welcome Office, if we can help at any time to keep that ‘feel good factor’ alive! Best Regards, Richard - Head of Resident Experience, East Village
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