Trusted Agent profile · East Village
★★★★★
465 reviews across 2 platforms
1 East Park Walk, East Village, E20 1JH
Get Living's office in East Village, at 1 East Park Walk, is rated 4.3 out of 5 across 465 reviews on two platforms, including 433 Google reviews rated 4.5.
Every review we hold for the East Village office, from every platform, shown as written. First names only.
5/5
GoogleThanks to maintenance and especially Tony who has helped us on many occasions and always provided a great service and is the best!!
Hi Shannon, I'm so pleased Tony was able to help you and get everything resolved for you. Collene Doherty - Head of Relationship Management
5/5
GoogleAnna from Get Living is the best realtor I've ever met. She was really polite, professional, and understood what I needed. She listened to me and went the extra mile to help me find the perfect home. Her knowledge of the market and attention to detail were great. I highly recommend Anna and Get Living to anyone looking for a good real estate agent. Thanks, Anna, for making everything so easy and enjoyable!
Hi Mohammed - wow! What fantastic feedback for Anna, and we agree she is an exceptional leasing agent. We're so glad you were able to find your perfect home, and hope you enjoy your time with us at East Village. Nick Marston - General Manager, East Village
5/5
GoogleTony was very efficient and professional. He fixed the issue quickly and made sure everything was working perfectly. Really appreciate his help!
Hi Dt, Thank you so much for sharing this lovely feedback about Tony, i'm so pleased he was able to help you. Collene Doherty - Head of Relationship Management
1/5
GoogleMy experience with GetLiving is appalling. They try everything to get money from you. Over the last few years, the quality of places has deteriorated. They share videos and pictures of flats as they were at the beginning, but once you move in, you find out that the current status is much worse. The move in process is slow, they let me know I could more in on the same day, incredibile affecting my organisation. There is misinformation within the staff. One person asks you to pay for one thing, while another asks for a different reason. They will do everything to get more money despite the current crisis. I would recommend avoiding them. There are better areas with cheaper buildings. East Village is not worth it anymore until GetLiving manages the houses properly
Hi Loren - I am sorry that you have had this experience, and that the service you received does not appear to align with our values. I would be more than happy to discuss this with you so that I can get more of an understanding of the situation. Please feel free to reach out to me directly at nick.marston@getliving.com. Nick Marston - General Manager, East Village
5/5
GoogleBig thank you to Shikha at Get Living for always being so helpful and providing solutions quickly.
Hi Alyssa, Thanks so much for taking the time to give Shikha some feedback i'm glad she was able to help you. Collene Doherty - Head of Relationship Management
5/5
GoogleA Grateful Resident's Shoutout to GetLiving and Vadym! ⭐️⭐️⭐️⭐️⭐️ I couldn't be more pleased with the excellent service provided by GetLiving, and I wanted to take a moment to highlight the incredible assistance I received from Vadym, the resident host. As an international student, living away from home can be challenging, especially during crucial times like my thesis deadline. Today, I faced an unexpected challenge when I forgot my keys while out grocery shopping. The thought of not being able to get back home on such an important day was daunting. Enter Vadym, a true lifesaver! His prompt response and efficient verification process not only got me back into my apartment swiftly but also reassured me in a foreign land. Vadym's enthusiasm and warm demeanor made a significant impact on my experience here. In moments of distress, his kindness turned a potential crisis into a heartwarming memory. I can genuinely say that I am very happy living here, and it's largely due to the exceptional service provided by people like Vadym. I want to express my deepest gratitude to him for going above and beyond. Merry Christmas to the entire GetLiving team, and a special thank you to Vadym for making my day! 🎄✨
Hi Even - we are so pleased to hear that you had such a superb experience, and we'll be sure to pass yours and our gratitude on to Vadym. We hope you enjoy your time with us here at East Village! - Nick Marston, General Manager - East Village
5/5
GoogleDanielle has been an absolute star!! ⭐ She is always attentive, polite and efficient. Thanks so much for all you mr support!
Hi Adriano - thank you so much for your feedback about Danielle, she'll be so pleased that she's made such a wonderful impression on you! Nick Marston - Regional General Manager
5/5
GoogleRyan was extremely quick, polite and diligent with our fridge repairs and also identified and fixed some additional issues which were indeed helpful to have been resolved! Thanks!
Hi Maulashree - thanks for the great feedback about Ryan! Nick Marston - Regional General Manager
5/5
GoogleRyan has been very quick in fixing our appliances. He is super efficient in what he does.
Hi Pankhuri, I'm so pleased Ryan was able to help you with a maintenance request quickly and efficiently, thank you for taking the time to share this review with us. Collene Doherty - Head of Relationship Management
5/5
GoogleMy experience with getliving has been exceptional, all home maintenance was handled by Ryan, who is always on hand to help & is an incredibly friendly guy, who has made complicated moves and decorating a breeze The getliving team have also been very helpful over the years and have been expedient with any questions or issues I’ve had in my 6 years with them
Hi Antony thank you for taking the time to leave us a review I am delighted the process was smooth for and the team were able to provide the best service. Jackie Robinson - Director of East Village
5/5
GoogleGreat experience renting a house with Get Living. Abdul Jalil was my main contact and he was very supportive throughout the entire process. Highly recommended.
Thanks for the review, Leonardo! Nick Marston - Regional General Manager
5/5
GoogleChantal Snoad was our relationship manager from Get Living during our lease transfer in East Village and she ensured it was seamlessly executed. What might otherwise have been a painful ordeal was ameliorated by her diligent service and personable manner from end-to-end. She effectively facilitated the transfer between all four parties, keeping us informed of our obligations proactively, at every stage, despite changing timelines. Moreover, following technical difficulties with a government right-to-rent site, she facilitated a quick resolution, ultimately allowing for a smooth transfer. The Get Living Team is lucky to have her, and we are most grateful for her stellar management and support, thank you Chantal! 🎄✨
Thank you so much for this review. We do appreciate how challenging transfers can be, so delighted that Chantal helped you navigate through this so expertly. Jackie - Director of East Village
5/5
GoogleThank you Kaitlin, for assisting us on tenancy renewal queries. Quick response, efficient, and on point. Thanks.
Hi Marcus, thank you so much for your feedback about Kaitlin, she'll be so pleased that she's been able to help you. Collene Doherty - Head of Relationship Management
5/5
GoogleWe had an enquiry this weekend with Vad. The query was dealt with very quickly and Vad was very helpful! All round positive experience.
Hi Darren - thanks so much for the feedback; Vad will be very pleased to hear he was able to be so helpful! … More
5/5
GoogleI'd like to thank Anna! She showed me couple of apartments that might be a good fit for me, we had an amazing, very detailed and fun tour together which I was impressed! I got one of the apartments, for sure, and it wouldn't be any better than this! I highly recommend to reach out to her if you're considering a flat from Getliving!
Hi Can - thank you so much for your fantastic feedback! We are so glad you enjoyed your tour and were able to find your perfect home in East Village. We'll be sure to pass your thanks on to Anna! Nick Marston - General Manager, East Village
5/5
GoogleWas looking for a flat and Georgia was very helpful in showing me all options that were available within my move in dates and budget and even showed me some on videos. I was then able to secure a flat really quick!
5/5
GoogleThanks to Tony for a very quick, neat and professional job done today.
Hi John, I'm so pleased Tony was able to help you, we'll be sure to share this feedback with him. Collene Doherty - Head of Relationship Management
1/5
GoogleThe vibe and environment are lovely in EV and that's why I choose to rent a flat here. It was very pleasing to contact the leasing associate Mr Dave and he is responsive. When it came to the lease process, Natacha Dibaud took after our case. However, we never got her response for a month until I sent many emails every week. Now it's three days before our move-in date, and she still doesn't send us the lease contract, not to mention the rent payment. And it is supposed to pay the rent and deposit three days before the rent start date. I keep calling the office every two days, but there is no substantial progress. We will have no place to live if we don't complete the process before our move-in date. That is really urgent for us and makes me feel anxious. I hope Natacha or other colleagues can pay attention to our case and assist us as soon as possible. I am still expecting my new home in EV, but the experience is literally unpleasant. I wish my contract could be ready ASAP and all the process could be done smoothly.
Hi, We are really disappointed that you have had this experience, we are experiencing significant demand at the moment and I am confident that assuming we have all the documents required that we would be able to move you into your home on the agreed date. We cannot find your details though so could you please contact us at hello@getliving.com for the attention of Kirsty our Head of Customer Hub. We will ensure that we resolve this as quickly as possible. Jackie Robinson - Director of East Village
5/5
GoogleI rarely choose to write reviews by I feel obligated to after receiving such impeccable levels of service from the resident host at East Village named Rose. I had a document which urgently needed printing and Rose was quick to advise me of the nearest location to complete such a task! My relief was immense and I can gladly report the urgent document was successfully printed due to the outstanding guidance given to me by the Resident Host. Thank you Rose and keep up the great work!!
Hi Joe, Thank you for taking the time to write this review. We always aim to give the best resident experience, and I am pleased to see in this case we did not disappoint. We have certainly passed this message to Rose. Thanks once again. Jackie - Director of East Village
5/5
GoogleOur washing machine door got stuck and we were unable to get our clothes out. As this happened over the weekend, we were very worried that our clothes would be stuck in the washing machine for the whole weekend, however, Alba was very helpful and she managed to send an engineer over to our house after 10 minutes that I have spoken to her. I was very impressed with her work as she managed to organise a visit to our home in such a short period of time.
Thank you Marialuisa, we really value your feedback and delighted that we did not disappoint. I will certainly ensure that Alba is recognised for her great service. Jackie - Director of East Village
5/5
GoogleI wanted to share a quick review on GetLiving East Village where I currently live in Insignia Point. It’s a fantastic place to live, I have had no major problems, the staff always resolve any issues quickly so great customer service. But mostly I appreciate and respect all the concierge at the front who are kind, caring and greet me everyday with a smile and a chat and they make me feel very safe living here especially Mihai and Andrew. This was very important to me as a woman and I wouldn’t live anywhere else. Thank you!
Hi Neelam, Thank you so much for the feedback and your kind words about Mihai and Andrei. We will certainly pass this message on to them. We are delighted you are enjoying your home in Victory Plaza. Jackie - Director of East Village.
5/5
GoogleI had the pleasure of being assisted by Dave Osborne during my flat move! He helped with my initial move offering all the options available to me and talking me through the entire moving process, and now more recently with a sudden change of plans as we changed our flat choice. He was extremely nice and helpful, showing us 5 different flats and working to get the process sorted for us in only a couple of days ensuring a smooth transition from current flat to new flat on the exact move out date. Thank you so much Dave!
Thank you so much for the review, we are delighted you found the right home with us. I have passed this message to Dave. We hope you enjoy East Village as much as we do. Jackie - Director of East Village.
5/5
GoogleGet living are great landlords, finest apartments and luxury furniture. I live in the new Skylark Point building which as very comfy and boast amazing communal areas. Our Relationship Manager Sonia Andrisani has a super positive attitude, she followed up all my requests with speed and professionalism. She is always ahead of us in making sure everything is fixed on time and that we lived comfortably. She even sent me an electric heater when our heating system was being maintained so as to be sure we stay warm. Thank you Sonia, and thank you Get Living.
Hi Manaf, It is an absolute pleasure and thank you for your kind words about Sonia and Get Living. We hate it when things don't work as they should, so I am pleased we dealt with it speedily. If you need anything else please don't hesitate. Jackie - Director of East Village.
5/5
GoogleWe had a great experience with Get Living during our tenancy at Limari Mansions. The team was supportive and responsive throughout, and service requests were always quick and easy to raise through the app, which made things very convenient. We also loved being part of the community and appreciated how well organised everything was, from the move-in to the move-out process. Everything felt seamless and stress-free! On top of that, the neighbourhood itself was a joy to live in, with lots of lovely cafés nearby and a beautiful park.✨
Hi Sreedevi - thank you so much for taking the time to give us a review; we'll be sure to pass your feedback on to the team and I know they'll love to hear it. We are so glad you enjoyed your time with us and wish you the very best of luck for the future! Nick Marston - General Manager, East Village
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Get Living's East Village office has 465 reviews across two platforms: 433 on Google, 32 on Trustpilot (across the whole business).
Get Living East Village by Get Living is rated 4.3 out of 5 across all 465 reviews, and 4.5 out of 5 on Google from 433 reviews.
Get Living East Village by Get Living, 1 East Park Walk, East Village, E20 1JH.
