Robinsons Dunstable reviews

Thank you Anthony for taking the time to give us your thoughts to our service, although somewhat saddened by you review as I thought we had a good working relationship. The reason for the delay with access was due to the fact the property you had shown interest in was tenanted and took time to arrange, however, we did accompany you around and your subsequent offer was rejected by the owner as a higher offer was received, you were give the opportunity to increase but declined. I therefore feel that your review is a little harsh but appreciate you are free to promote your opinion. Happy to discuss this with you if you wish to call me or email; 01582 661112 michael@robinsons-estates.co.uk

I’m sorry Sophie that you were not happy with our service; this is the first time we have been alerted to your experience and has come as a surprise! We understand that you had indeed booked a viewing for your partner; my colleague tried to make contact with you on two occasions prior to the appointment and was unsuccessful in reaching you, as you hadn’t left any contact details for your partner we were unable to reach him. We make it company policy to confirm all appointments prior to leaving the office and especially as you/your partner were coming from outside Dunstable. We had 3 other viewings at that same time and as you or your partner hadn’t shown we left the property as we needed to be back for the Contractor who was carrying out some essential maintenance works following a leak. Sorry also that you reached our Voicemail, we are experiencing an un-presented busy period in our rentals department and if your partner had left a message we could have made alternative arrangements to suit you. My colleague tried once again on his return to make contact with you, he was successful in leaving you a voicemail updating you of his position. We would very much welcome the opportunity to put this right and assist with other rental properties if you are still looking, My Direct Dial: 01582 661112 Ext 320 or email lettings@robinsosn-estates.co.uk.

Thank you Monique, we get a hard time in this industry from many so its great to see that although the property you enquired about wasn't suitable we were able to be helpful and knowledgeable.

Thank you Vicki, 5 stars and a great review is always very appreciated.

Thank you for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing a good service to both our tenants and landlords but in some cases we do get it wrong and If we have made a mistake we will say so and let you know what we will do to put it right. We take complaints about our service very seriously. You surrendered your tenancy October 2013 and you wrote your review August 2014 (10 months following the event) unaware of your complete dissatisfaction. The reason I believe for your upset was the proposed deductions made to your deposit following our check out procedure. In order to resolve this quickly a dispute was raised with the TDS (The Deposit Service) for an independent adjudication. In their conclusion they (TDS) may an awarded to the landlord for £140.00 from your deposit towards damages to walls requiring repair/s, additional damage caused to bathroom fittings and a large burn mark (iron) to the bedroom that was covered/hidden by a red rug. As a managed letting agent, making any deduction from a tenant/s deposit is not something that we take pleasure in or gain from, but we have a duty of care to maintain the landlords investment.

Thank you for your feedback. I'm very sorry to hear that you weren't completely happy with your experience with us. We pride ourselves on providing a good service to both our tenants and landlords but in some cases we do get it wrong and If we have made a mistake we will say so and let you know what we will do to put it right. We take complaints about our service very seriously. You surrendered your tenancy October 2013 and you wrote your review August 2014 (10 months following the event) unaware of your complete dissatisfaction. The reason I believe for your upset was the proposed deductions made to your deposit following our check out procedure. In order to resolve this quickly a dispute was raised with the TDS (The Deposit Service) for an independent adjudication. In their conclusion they (TDS) may an awarded to the landlord for £140.00 from your deposit towards damages to walls requiring repair/s, additional damage caused to bathroom fittings and a large burn mark (iron) to the bedroom that was covered/hidden by a red rug. As a managed letting agent, making any deduction from a tenant/s deposit is not something that we take pleasure in or gain from, but we have a duty of care to maintain the landlords investment.

Thank you James, to be honest the process is very easy when you have clients like yourself, the government have hit the industry hard with regulation which can be extremely frustrating and time delaying but appreciate your patience.

Thank you for sharing your experience! It’s great to hear that the agents at Robinsons made the process smooth and stress-free with their honesty, openness, and excellent communication. Your recommendation means a lot!

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

“Thank you so much Fran for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we’re glad to hear that we succeeded. Thanks again!”

Thank you for your positive feedback! We're thrilled to hear that Charlie has been spot on and professional in assisting you. Your recommendation means a lot to us, and we'll continue to strive for excellence in our service. If you need any further assistance, please don't hesitate to reach out.

Many thanks Ben, appreciate you taking time to write such kind words its very much appreciated.

Great review Kenneth, very much appreciated. Hopefully not long now until you have a moving in date, its an amazing and truly unique property I'm sure you can't wait much longer!

Thank you for your kind words! We're thrilled to hear that Charlie provided you with a professional and efficient experience. We look forward to serving you again in the future!

Appreciate the great review and all 5 stars...

Hello Iwona, sadly as we explained in detail, your references were declined due to adverse credit history and a bad landlord reference, we pride ourselves on a service to landlords on good tenants and sadly in this case you didn't meet our requirements. You were informed on many occasions if you provided false or misleading information your would loose your reservation fee, we did pay the £500.00 to the landlord for loss of rental income.

Thank you for the recommendation! I appreciate the tip about the Professionalism and effective communication as they are definitely key factors when looking for a property to buy.

That's great to hear Bianca, Charlie's a new asset to the team so its good to hear he's on the right track... Appreciate you taking time to hit him with the 5 stars.

Many thanks Markus, we appreciate there are many agents to choose from and thank you for choosing Robinsons.

Thank you so much for your kind words! We're thrilled to hear that Charlie provided you with excellent service and made the process smooth and easy. We truly appreciate your recommendation and will be sure to pass along your feedback to Charlie. If you ever need anything else, don't hesitate to reach out!

Sorry Adriana you felt you needed to be so unpleasant with a review. As discussed, in line with the current rental laws you failed your referencing application as you mislead us with your credit history and bad credit, you also didn't reply to any communications made by us to you for over 2 weeks so sadly we couldn't allow the landlord to be without rent for any longer and had to remarket the property. As far as any robberies are concerned I'm afraid your very much mistaken, as you had mislead us and didn't communicate you lost your holding fee.

Thank you Vicki, 5 stars and a great review is always very appreciated.

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with the Robinsons team. Our goal is always to be available and responsive, and it’s wonderful to know that we’ve met your expectations. If you ever need anything else, don’t hesitate to reach out. We’re here to help!