Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsVery helpful
Have just rented a property with kellie. She was very very helpful in what was to start with not very straightforward but got there in the end. Am now very happy in my new home.
In fact everyone in the Dunstable office were very helpful and friendly
Sandra · 20 May 2016
Agent replied · 25 May 2016
Thank you Sandra we really appreciate your comments and Kellie will be particularly delighted! I'm sorry your move was not straightforward and hope you'll enjoy your tenancy with Lenwell.
Best wishes,
Rob Wellstead
Managing Director
★★★★★ 5/5
View AgentsFast and effective
Kellie Hamilton made renting a property easy and stress free she helped with everything fast and efficiently and answered all my emails and questions quickly. A pleasant experience thank you
Emma · 17 July 2016
★★★★★ 5/5
GoogleThey were really helpful from the start can’t fault them would definitely use them again
Amber · 1 October 2023
Agent replied · 30 December 2023
Dear Amber Whiting
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMichelle Gooding at the Dunstable branch has been amazing. Since we have been with her she has gone over and above her role requirements to ensure landlord satisfaction. It has been a pleasure to work with a true professional in the industry.
Rimi · 28 July 2019
Agent replied
Thank you Rimi that’s lovely to hear and incredibly important coming from such a large and well respected landlord as yourself.
Richard
★★★★★ 1/5
GoogleAwful experience renting. Lived in a mouldy property for 18months, broken lights, damp and the property was dirty when I moved in. Never had this resolved. Glad to be leaving.
Liz · 13 March 2022
Agent replied
Dear Liz
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 3/5
GoogleExtremely good leasing but I'm afraid I got told lies and have not had a great living experience since...tried contacting the agency to convey my issues but they haven't replied
Sarah · 13 March 2022
Agent replied
Dear Sarah
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
View AgentsKellie Hamilton
Kellie was very polite and friendly, she was more than willing to help and very professional.
Thank you kellie for all your support.
Mr and Mrs Bright
Koudi · 1 August 2016
★★★★★ 5/5
GoogleAs a landlord with a property in Dunstable, I have always felt that Branch Manager Michelle Gooding has protected my interests. She has promptly resolved any issues I have experienced and always keeps me up to date of developments.
Swarf · 28 July 2019
Agent replied
Thank you very very much for such an excellent review. It is incredibly important to us to have satisfied landlords.
★★★★★ 5/5
GoogleMolly showed great customer service when viewing a property. I was very impressed with the effort and care she put in to find what was right for me.
Ronan · 13 March 2022
Agent replied
Dear Ronan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThese guys Michelle in particular got me in my desired property in 2 DAYS !!!!! now im sure that's unusual but WOW 5 star company there will not be anyone better, complete in all aspects ........THANKS GUYS.
Steve · 28 July 2019
Agent replied
Thank you for your fantastic review Steve, it's greatly appreciated. We are delighted to hear that you are very happy with our service and I will make sure that your comments are passed onto Michelle and the team.
★★★★★ 5/5
GoogleI have always found Lauren to be very professional and helpful. In fact, dealing with the team at Dunstable has always been painless and a pleasure.
Sparcks · 13 March 2022
Agent replied
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve been wowed by the professionalism of the staff and the friendliness. Sarah has gone the extra mile and always keeps me updated which is appreciated.
S · 13 March 2022
Agent replied
Dear Abas,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had been let down by several agents but I found Robert Carter very professional and knowledgeable, I have now found an agent to stay with
Black · 13 March 2022
Agent replied
Dear Black Team,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have been impressed by attention and welcoming feeling I got from the lettings staff. Very professional and friendly and great to talk you get all the attention you need
Thank you so much
Charles · 29 July 2020
Agent replied
Hi Charles, thank you for the kind review it is appreciated.
★★★★★ 5/5
GoogleHanded over the keys to my Dunstable property and Michelle managed to find a tenant in a matter of days. Would highly recommend Lenwell for their professionalism and efficiency.PositiveResponsiveness
Aryan · 26 August 2021
Agent replied
Dear Anil Kumar,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience from Molly she was fantastic nothing too much trouble for her. If your looking for a letting with this company ask for Molly.
Kerry · 13 March 2022
Agent replied
Dear Kerry,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAfter waiting nearly 2 months to get my deposit check back it only goes and bounced. Still waking for my money. Tried to blame for things the landlord did before me moved in. Appalling.
Rickie · 26 March 2020
Agent replied
Hi Ricky we have no record of you in our system are you leaving this review on behalf of somebody else who was a tenant? Please provide the details of the tenant or property so we can check. If we do not hear from you we will assume this is a false review and seek to have it removed
★★★★★ 5/5
GoogleI have rented from Branch Manager Michelle Gooding for a few years and she has been excellent, helpful and very understanding, she's by far the best person within the company!
Matty · 27 February 2021
Agent replied
Dear Matty Kay,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Relations Team
★★★★★ 5/5
GoogleI delt with Lauren in thr Dunstable branch, she was very knowledgeable and helped me and my friends secure a property! Definitely Would recommend
Sahin · 13 March 2022
Agent replied
Dear Sahin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmazing staff who are professional and understanding. Very open and honest and can provide information with reasoning. Will continue to work with them especially with Naz.
Juhel · 24 March 2021
Agent replied
Dear Juhel Miah,
Thank you for the great review of our Leadersl Letting Agents Dunstable team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI would refer lenwell to everyone that's looking for a property, staff are very helping in a professional and polite way 10 out of 10 all round
A · 13 June 2020
Agent replied
Thank you for the 10 out of 10 and 5* review. Really excellent to hear Jordan thanks
★★★★★ 5/5
GoogleLenwell Dunstable team are fantastic! We have used them for 3 separate lettings and Michelle has always been excellent. Very professional, easily contactable and super helpful. Overall fantastic experience.
R · 6 June 2019
Agent replied
Thank you for the 5 star review Renata. Michelle is brilliant and we are pleased she has looked after you well.
★★★★★ 5/5
GoogleI would refer lenwell to everyone that's looking for a property, staff are very helping in a professional and polite way 10 out of 10 all round
Jordan · 31 December 2019
Agent replied · 30 December 2023
Thank you for the 10 out of 10 and 5* review. Really excellent to hear Jordan thanks
★★★★★ 5/5
GoogleVery impressed, particularly with Molly who was very professional and informative. Great help.
Kaya · 14 September 2022
Agent replied
Dear Kaya,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
