Trusted Agent profile · Dunstable, Bedfordshire
Verified
★★★★★
255 reviews across 3 platforms
2 West Street, Dunstable, Bedfordshire, LU6 1SX
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Dunstable, Bedfordshire, at 2 West Street, is rated 4.4 out of 5 across 255 reviews on three platforms, including 233 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read the review from buyers
After having a phone call with most agents in Dunstable; Kelly Hamilton from Lenwell was the only one who gave me the advice I needed for letting, when the time ...Read all 11 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
5/5
View AgentsTenancy review- Kellie Hamilton.
Kellie Hamilton is awesome and very professional from the beginning to when the tenancy was agreed. She has been very supported treating all our queries professionally. I will surely recommend Lenwell to my friends and family by her outstanding performance. Rhoda lge.
5/5
GoogleMolly has helped us out a ton with getting a flat sorted ofr me and my partner, through her we had help from all the other ladies (Lauren and Sarah). And they got us sorted and they've been fantastic 10/10
Dear Thomas Busfield, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent, friendly and super efficient. Managed to view a property and move in 1 week later! - Thank you ,Morgan!
Dear David Oleary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePoor management, they don't provide the deposit in established time. After 4-5 months leaving the property we didn't receive our deposit. And a lot of people are in the same situation with this agency.
Dear Vlad Iftimie, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery pleased with their management of contractors needed for some remedial works to the property. Left me with little to worry about. Very good all round service.
Hi Kevin Sontag, It was our pleasure :) Thank you for taking the time to leave a review for us at Leaders Estate Agents Dunstable. We're happy we could meet your expectations! Have a lovely weekend. Regards, Sarah & Team
5/5
GoogleMolly has helped us out a ton with getting a flat sorted ofr me and my partner, through her we had help from all the other ladies (Lauren and Sarah). And they got us sorted and they've been fantastic 10/10
Dear Thomas Busfield, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a brilliant experience being shown around by Molly she was very attentive to our needs,she listened to what we had to say and what we needed in a home.couldn’t praise her enough she made a very pleasurable experience
Dear Claire, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlei was helped out by the lovely molly, i couldn’t have asked for better service for such a young girl she showed so much profession and care, it was amazing! thank you molly for all the help you have provided.
Dear Amy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAssisted and guided me from the viewing to the moving in, easy process and great professional service.
Dear James Victor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbsolutely great agent. The whole process was swift and simple from initial viewing to moving, and all of my questions were answered straight away. Kudos to the office manager Michelle, who has been a great help and has a genuine care for the tenants she is placing. Thank you Lenwell
Thank you George what a lovely review! Have a great weekend :-)
5/5
GoogleAn absolute brilliant estate agent in rob carter who has been brilliant for me through my Lettings negotiation, he had taken plenty of time being patient and understanding of my personal circumstances to which I am grateful for ☺️
Dear Killian Farley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic service, I was shown a property by Zac. He was very friendly and personable and answered my questions in a professional manner. Would definitely recommend!
Dear Parvaaz Mann Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery bad agent in uk. Very very slow service. When your rent finish you can't expert your deposit money from them. Because they lied for so many. They always keep one copy of your key and without informing they will send some engineers for repairs. Don't trust them
Thank you for your review. By law, all deposits with Lenwell are protected by the Tenancy Deposit Scheme or Deposit Protection Scheme. As spelt out in your tenancy agreement, processes have to be followed for the settling of all deposits and where they are not followed, tenants have legal recourse. The free arbitration offered by the government backed deposit schemes is final and there is no legal right to appeal. On instruction from a landlord, Lenwell will always hold a spare key for emergencies or for carrying out repairs when a tenant is not present - with the tenants permission. Approved contractors make all their own appointments with tenants directly.
1/5
FacebookAward winning my a**e, maybe in their opinion they are! Our gas boiler has not been working for more than 48 hours yet despite reporting the fault on numerous occasions via phone and email they have not bothered to contact us. We have had no heating or hot water during this time. There are no emergency contact/out of office details provided either - just leave an answerphone message or fill out their online repair form that generates an automated waste of time and ineffective response stating that they will be in contact within 24 hours, which they don’t do. Yes it is 30th December today but it’s a working day and not a bank holiday. Furthermore, our gas safe certification expired in November, some six weeks ago, which is a legal requirement. Again no contact from them about it. What a shoddy bunch of charlatans!
5/5
GoogleThe Dunstable Lenwell team are truly exceptional, high praise but absolutely deserved! Knowledgeable, professional and supportive right from first contact but more evident when things aren't progressing as planned. As a landlord of many years, I am always impressed with Lenwell services and would recommend them in a heartbeat.
Thank you Tope that is one of the nicest reviews we have had. Have a lovely day and I will make sure the Dunstable team are praised for their good work.
5/5
GoogleVery bad agent in uk. Very very slow service. When your rent finish you can't expert your deposit money from them. Because they lied for so many. They always keep one copy of your key and without informing they will send some engineers for repairs. Don't trust them
Thank you for your review. By law, all deposits with Lenwell are protected by the Tenancy Deposit Scheme or Deposit Protection Scheme. As spelt out in your tenancy agreement, processes have to be followed for the settling of all deposits and where they are not followed, tenants have legal recourse. The free arbitration offered by the government backed deposit schemes is final and there is no legal right to appeal. On instruction from a landlord, Lenwell will always hold a spare key for emergencies or for carrying out repairs when a tenant is not present - with the tenants permission. Approved contractors make all their own appointments with tenants directly.
4/5
GoogleAmazing work they are all Perfect
Dear Layla Mahamad, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
FacebookOne of the most dishonest, unprofessional and incompetent letting agencies ever. Trying to claim I haven’t paid my 12 month rent upfront despite it being in black and white on the agreement because their finance department and system are completely incompetent. Never get back to you even when you’ve been promised by a senior partner. (Andrew...still waiting for that call!). To top it off they will not conduct an end of notice inspection with me present. Lenwell I paid for new carpets in this property paid for new curtain rails throughout installed a new shower.....let’s see you try keep my deposit. TPO needs to start an investigation.
5/5
GoogleMichelle branch manager very pleased way she handed problems very quickly and sufficiently great customer service she has great team works with her very helpful all them do job very well Dunstable branch is a credit to lenwallsPositiveQuality
Thank you so much William. It’s great to hear Michelle and the Dunstable team did a good job
5/5
GoogleLauren from leaders showed me a property today and the service was amazing. She told me all about the No deposit option which suited us down to the ground! Thank you for your help
Dear Cristina, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReally good experience with Morgan, great asset to the team.
Dear Eloise Sarginson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe've let our village flat through Lenwells for 20 years. We've only had one "bad" tenant in that time. At changeover the team have been efficient with a personal touch. Where we have needed a tradesman for a problem they have made good recommendations.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleWe've let our village flat through Lenwells for 20 years. We've only had one "bad" tenant in that time. At changeover the team have been efficient with a personal touch. Where we have needed a tradesman for a problem they have made good recommendations.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleOutstanding...sarah was so helpful and always been in touch to update of the outcome
Dear Sam Hossain (sam) Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Sandra wrote: "After having a phone call with most agents in Dunstable; Kelly Hamilton from Lenwell was the only one who gave me the advice I needed for letting, when the time ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Milton Keynes won Trusted Agent.
