Trusted Agent profile · Dunstable, Bedfordshire
Verified
★★★★★
255 reviews across 3 platforms
2 West Street, Dunstable, Bedfordshire, LU6 1SX
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Dunstable, Bedfordshire, at 2 West Street, is rated 4.4 out of 5 across 255 reviews on three platforms, including 233 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read the review from buyers
After having a phone call with most agents in Dunstable; Kelly Hamilton from Lenwell was the only one who gave me the advice I needed for letting, when the time ...Read all 11 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
5/5
GoogleGreat, smooth move thanks to Morgan!
Dear Tilly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team at leaders were all very friendly and accommodating. In particular Lauren was very helpful in resolving any hiccups that occurred, answering any questions or queries.
Dear Chyna, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
Google1. Ioccupy, Lenwell and now leaders, they keep changing their name every year to confuse tenants. 2. After I signed the contract, they changed the price and added 100 pounds per month and gave me another contract. When I confronted them about this with the contract that I had and screenshots/links of their website instead of apologizing, they rudely said if you can’t afford it, we can find you something cheaper. 3. From first week before I even moved in, they wanted to charge me for repairs that I am not responsible for, when I confronted them and asked for the inventory list. They removed the charges and could not provide me with inventory list. 4. Appliances all over the house are broken and they refuse to fix it like dryer and washing machine, broken glass door, broken door to house, broken boiler by ignoring the calls and emails sent to them. 5. No heater or hot water for 3 weeks and last time I called I get told in an indirect way to p**s off by Jasmine. 6. During lockdown one of their agents (malik) entered the house without permission at 7pm with no PPE so he could show the property for a new customer. And then he entered by mistake without knocking on one of the resident’s room while he was sleeping thinking that he moved out, which showed complete disregard of lockdown rules and respect to the safety of the residents. 7. In case of emergency there is no number to call, for example the boiler and hot water broke down and was not fixed for over 3 weeks which made me sick leading to self-isolation and missing 10 days from work. 8. They entered my room without my permission for what they claim is ‘’essential maintenance’’ when I was away at work, and I have valuable stuff missing. 9. As a professional who deals with over 150 customers per day, I am very surprised about their lack communication skills (extremely bad manners), I thought the issue is with me or it’s a case of racism, but I found other residents complaining about the same issue, so I have blocked their number to avoid future conflicts of them being rude over the phone. 10. I managed to find another property to save my life and career, but they refused to give references by not answering phone or email. Conclusion They have very good properties in excellent locations, but their incompetence and bad manners and lack of maintenance or repairs are too bad that you should avoid dealing with them. If you decide you still want to deal with them, take a very good look at the place before paying and test every appliance and equipment before moving in and if something major is broken like a door or window don’t move in or pay before its fixed, because they don’t provide an inventory list and they will charge you for everything that is broken when you are leaving. Google reviews are misleading because they are all positive reviews if you check other websites you will find people complaining about the same things.NegativeResponsiveness, Quality, Professionalism, Value
Dear Khaled Ahmed, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customercare@lrg.co.uk with details and we will address this matter formally. Kind regards, Customer Care Team
5/5
GoogleWorked tirelessly to ensure my move went as smooth as can be during the pandemic. Professional and accommodating service. Hats off to Michelle and the team for making my move happen.PositiveProfessionalism
Thank you so much for the review
5/5
GoogleGreat service, Molly has been so helpful and professional. Nothing was ever too much to ask of her, would deffinately recommend and ask to speak to Molly.
Dear Chelsea, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had an excellent experience with Kayla in securing my flat. She was professional, responsive, and made the entire process smooth and stress-free. Their attention to detail and dedication ensured everything was handled efficiently. I highly recommend their services
Dear Oladipupo Adegoke Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust want to express my thanks to Lauren for her great help and knowledge on the viewing today. Her professional attitude is brilliant. Thank you.
Dear Andy Laycock, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleStaff are good. Systems are awful. No communication between departments and property management don’t deal with issues quickly enough. Had a permanently open window for 6 months.
Dear Andrew Black, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe had an absolutely fantastic experience with Lenwell. The team is very professional, they checked us in the property super fast. Thank you, Michelle, Karen and Sophie for helping us to find our little home!
Thank you for the brilliant review. The Dunstable team are great and it’s good to hear they looked after you. Enjoy your new home
5/5
GoogleWe had a fantastic experience with a professional team, really fast process, excellent communication- Michelle, Sophie and Karen- Thank you for all your support and for the welcome card, we strongly recommend Lenwell! :)
Thank you so much Isabela. It’s wonderful to hear about your positive experience :-)
5/5
GoogleHad a lovely experience the other day during a showing. Molly was very welcoming and very helpful throughout.
Dear Cydney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZac at leaders has been so helpful and kind during the process of us moving to a new home. He dealt with all of my questions and helped us through every step. We are very excited to move he couldn’t have made the process any easier. Now on to get our keys 🏡🔑 …
Dear Holly Cox Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFantastic service received from the ladies in the Dunstable office. Nothing was too much trouble, they went above and beyond and as a landlord and having dealt with a few other agents over the years I have been extremely satisfied from start to finish with any dealings I have had with the team, polite and friendly. Thank you both
Dear Mike Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAbove and beyond.Great profesionalism,"there to care",amazing service.....Thank you.....especialy Dunstable office.Many thanks to Lauren and management.Thank you
Dear Paul, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMolly and the team have been great and very helpful. Very polite and quick with any help we needed.
Dear Wynter Styles, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFirst contacted Lenwell's on Thursday, and was moved in the following Friday! Business was made to be fast, smooth and convenient to the customer. Thank you! : - )
Thank you for your five star review Luke. We are delighted to hear that you have been very happy with the service provided by our team in Dunstable, I will make sure your comments are passed onto them.
5/5
GoogleExcellent service during a difficult period. Michelle has been superb and very quick to answer any questions and always actions issues straight away.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Ian it’s been a tough few months but we are still here helping our landlords and tenants and really appreciate your kind words.
5/5
GoogleGreat service! Everything was smooth and stress free thanks to Lauren. Would highly recommend
Dear Jamie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleAlways easy to communicate Mainly doesn’t take ages for repairs or helping with problems So far so good no problems Especially Michelle very helpful I would recommend further.
Dear Radoslav Thank you so much for the positive feedback which I will be sure to pass onto Michelle.
5/5
GoogleMolly was very helpful and nice over the phone when dealing with me, would recommend 😀 …
Dear Zinnia, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleAlways easy to communicate Mainly doesn’t take ages for repairs or helping with problems So far so good no problems Especially Michelle very helpful I would recommend further.
Dear Radoslav Thank you so much for the positive feedback which I will be sure to pass onto Michelle.
5/5
GoogleExcellent service from the local Manager. I can thoroughly recommend Lenwells as Agents. Ask for Michelle Gooding - she's very helpful and co-operative. Highly recommended.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleThere is nice people and helping to me for everything thank you very much
Dear Slavka, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJoshua Faller at the Dunstable branch has been absolutely brilliant. So professional and efficient! Got me a solution in less than a week, always followed up with emails and called with updates. Really appreciate the service it has made the journey incredibly smooth! Thankyou !!
Henna Khalid, thank you for your kind review; we are happy to pass along your comments to the team here at Leaders Estate Agents Dunstable! Kind Regards Joshua Pemberton-Simms Head of Property Management
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lenwell Property Services's Dunstable office has 255 reviews across three platforms: 233 on Google, 8 on Facebook (across the whole business), 14 on View Agents.
Lenwell Property Services Dunstable is rated 4.4 out of 5 across all 255 reviews, and 4.4 out of 5 on Google from 233 reviews.
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Sandra wrote: "After having a phone call with most agents in Dunstable; Kelly Hamilton from Lenwell was the only one who gave me the advice I needed for letting, when the time ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Milton Keynes won Trusted Agent.
Lenwell Property Services Dunstable, 2 West Street, Dunstable, Bedfordshire, LU6 1SX.
