Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsThe best service in town
After having a phone call with most agents in Dunstable; Kelly Hamilton from Lenwell was the only one who gave me the advice I needed for letting, when the time comes I will definitely be going back to her for more advice; I found she knew all the information that I needed to know and helped me a huge amount.... she took me through loads of new experiences and gave me loads of confidence in housing with this agency. In addition to this she also restored my faith in letting agents and boosted my confidence in speaking so i would just like to say a massive thank you for all your help and time, much appreciated. I wish you all the best in your job and hope you go further in this agency.
To all readers I strongly recommend Kelly Hamilton as your agent.
Sandra · 6 April 2016
Agent replied · 13 April 2016
Thank you for such kind words, Kelly was delighted to receive your review. We look forward to working with you in the future.
Kind regards,
Rob Wellstead
Managing Director
★★★★★ 5/5
GoogleMy experience with leaders Dunstable was fantastic. The people I met at their branch office treated us well and were ready to help at any time of the day. Zach and Sarah are great people, full of smiles and always a phone call away ready to help. Thanks alot guys.
Finance · 29 June 2023
Agent replied · 29 July 2023
Dear Finance Oyedele
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMolly from leaders was so helpful, she took her time to talk me through renting and the process - we just collected our keys today for our new apartment and couldn’t be happier! Molly was really helpful and made me feel very at ease! She was very polite and professional and just overall fantastic.
Thank you molly!!
Shannon · 14 September 2022
Agent replied
Dear Shannon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleThis was the first time that I have rented through a letting agency and I have to say, I was pleasantly surprised. It went far smoother than I expected and the agent Michelle was excellent. There were a couple of small niggles with the property but these were resolved with the minimum of fuss. It is still early days though so I will reserve my full judgement.
Paul · 14 October 2020
Agent replied
Thanks for taking the time to write this Paul, it really means a lot to us. Thank you ;-)
★★★★★ 1/5
GoogleWorst agents ever, especially Rob, we try to book a view of a properly two times in row last time he lied " the phone didn't went through" and he has my e-mail or he could just send me an sms but No he let me wait 10 min in front of the house. Thank you Rob !
Claudiu · 13 March 2022
Agent replied
Dear Claudiu
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMolly has been a great help with valuing our property and supporting us through the process to let. She is a great asset to the team and we have been very fortunate to have her services. Thank you and we look forward to many years of service!
Ikera · 11 March 2023
Agent replied · 29 July 2023
Dear Ikera
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy experience with leaders Dunstable has been amazing! Their supports to coustmer is really appreciable.
Morgan Cummins helped me so much and made my move smoother and made me feel at ease.
Patel · 14 March 2024
Agent replied · 21 March 2024
Dear Patel Parth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleMy experience with them are very unpleasant. I stop renting for them in December. I have struggled to get my deposit back, many emails was sent to them and few got replied. Finely after few months I did receive money but still waiting for the replay about something else. The don’t have correct information in the system and even I confirm all my information the still ask me to provide the same information.
Update : since 2022 can’t get my money back. The communication with agency is awful. Keep promising that I will receive money next month, week but still waiting. I’m getting anxious about that situation.
Ilona · 29 February 2024
Agent replied · 21 March 2024
Dear Ilona Salata,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleMel always handles any issues I have very quickly and professionally. She keeps me updated regularly
Julie · 7 April 2026
Agent replied · 13 April 2026
Dear Julie Knowles
We greatly appreciate your 5-star review and the time you took to share your experience with Mel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
Google2 of my cousin and I were looking to move in a property in Dunstable. we really loved the experience we have had with leaders in Dunstable especially Lauren Galway she is Extremely helpful and answered any questions we had with a professional manner. I would highly recommendPositiveQuality
Yener · 26 August 2022
Agent replied
Dear Yener,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBeen carrying out all aspects of Plumbing & Heating for Michelle (Manager) especially Gas Safety. Cant fault anything and am very happy with all situations. (Michelle is a Legend) runs the Dunstable Office to a Tee. I am a pain and prefer keys to be dropped off, again no fault here either. . . Keep up the good work. . .
Andrew · 30 July 2019
Agent replied
Thank you Andrew :-)
★★★★★ 4/5
GoogleZach was a fantastic guy throughout the process. From the time enquiries were made till the day key was collected. His level of professionalism was too notch! Great guy through and through!
Adedeji · 1 October 2023
Agent replied · 30 December 2023
Dear Adedeji Adeniyi,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 4/5
GoogleHad a good experience with leaders, they responds quickly to any challenges at any time.
Rosemirian · 13 February 2026
Agent replied · 13 April 2026
Dear Rosemirian Umunna,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleMy experience with Lenwell has been top class. Michelle, Sarah and Karen all helped to make my experience in moving into my first place as easy as possible. Any issues were resolved quickly and efficiently and I would be happy to recommend them to anybody looking to make their moving experience a smooth one. Thank you.
Scott · 28 July 2019
Agent replied
Hi Scott that lovely to hear. Thank you for taking the time to write such a nice review about the Dunstable team.
★★★★★ 5/5
GoogleI have loved the experience I have had with leaders in Dunstable especially Robert Carter he has been friendly efficient and has helped to make my move stress free I would definitely recommend Rob for all your letting and sales.PositiveProfessionalism
YVONNE · 26 August 2022
Agent replied
Dear Yvonne Cardoso,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleLazy business winning technique from this company yet again. Adding fake let boards in Leighton Buzzard at apartment blocks they do not let a single property in. I know at least two of the developments the boards are at are owned by one landlord and are all let by another agent, that doesn't make sense. Do your research if you are going to falsely advertise your company and put them in places that are believable if you are taking up this poor business tactic. Gain business the right way by winning it not the lazy way by pretending you are letting houses in that area.
Lenny · 30 May 2023
Agent replied · 29 July 2023
Dear Lenny Richards,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWhile I have been using Lenwell Property Services for many years ,generally I have always received good service. However in the in the recent difficult times I have to mention the Dunstable branch manager MICHELLE GOODING who has been exceptional in dealing with the Tenants or maintenance issues and prompt communication.Thanks Michelle.
Ravji · 23 June 2020
Agent replied
That very kind of you to take the time to write this. Thank you Ravji
★★★★★ 5/5
GoogleMrs Michelle Gooding is the best letting agent in the world. When my ex wife had a problem with renting and she helped her. Other agents would said no chance but not Michelle. My first review was about maintenance services but this person is not working anymore and it will be sorted soon.
Grzegorz · 31 August 2019
Agent replied
Hey thank you for for the great review, it's good to hear Michelle could help your ex wife out. Kind regards
★★★★★ 5/5
GoogleThe team at leaders are fantastic and were of great help. Carly was particularly helpful and she is a wonderful lady. Kudos to leaders. I will recommend them to my family and friends any time.
Hassana · 12 January 2023
Agent replied
Dear Hassana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleWorst agency out there , 2 months have passed since i moved out and still chasing after my deposit .
Emails that will give you no real answear , and when you visit the branch you are fobbed off instantly .
If anyone reads reviews and sees 5 stars they either got payed or are from the time when Lenwell was better before beeing bought.
Victor · 7 March 2024
Agent replied · 21 March 2024
Dear Victor P,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleFALSE ADVERTISING continuously from this agency which is mis- leading both tenants and landlords. Fake TO LET boards being put up outside various properties. When you enquire about the properties with the agency they state they are no longer available but they were never advertised on their website or rightmove in the first place.
I have raised this with them directly, but they have failed to take my point on board and continue to put up fake boards, not only on properties but on random lampposts and road signs.
ADDITIONAL COMMENT AFTER RESPONSE FROM AGENT - It's a shame to see that my review and point has not been taken seriously with no explanation provided for the false advertising or confirmation that this will stop.
Instead you have sent a generic response which is a kop out. Poor performance all round from your company.
Wilson · 11 February 2023
Agent replied
Dear Wilson Tompkins,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 4/5
GoogleMy experience with leaders has been excellent, eventhough i didn't manage to get the property i was hoping for the help and communication from carly was excellent she helped me so much and we had plenty of back and forth phone calls as she was helping me with forms and eventhough the property fell through she still assisted me and booked me in for another viewing im so happy with the support and communication from her thank you so much carly x
Faye · 12 January 2023
Agent replied
Dear Faye,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleMy experience was more positive than I had imagined it would be, finding and moving myself into the new place was made as clear as could be and managed really smoothly, Lauren was great at communicating and super helpful
Sophie · 13 March 2022
Agent replied
Dear Sophie,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA good letting agency with great staff, also appreciate staff Melika regarding sorting out my boiler related issues
Joy · 13 November 2025
Agent replied · 13 April 2026
Dear Joy Oshowole
We greatly appreciate your 5-star review and the time you took to share your … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
