Trusted Agent profile · Dunstable, Bedfordshire
Verified
★★★★★
255 reviews across 3 platforms
2 West Street, Dunstable, Bedfordshire, LU6 1SX
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Dunstable, Bedfordshire, at 2 West Street, is rated 4.4 out of 5 across 255 reviews on three platforms, including 233 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read the review from buyers
After having a phone call with most agents in Dunstable; Kelly Hamilton from Lenwell was the only one who gave me the advice I needed for letting, when the time ...Read all 11 from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Dunstable office, from every platform, shown as written. First names only.
5/5
GoogleKayla is helpful and friendly definitely recommend her
Dear Emily Bradley Xx Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Melika on multiple occasions and she has been an absolute pleasure to deal with . Very helpful and very professional .
5/5
GoogleI spoke with Mel this morning, and she has been an amazing of Support.
Dear Victoria Cudjoe We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleMy experience with them are very unpleasant. I stop renting for them in December. I have struggled to get my deposit back, many emails was sent to them and few got replied. Finely after few months I did receive money but still waiting for the replay about something else. The don’t have correct information in the system and even I confirm all my information the still ask me to provide the same information.
Dear Ilona Salata, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleLauren was fantastic from start to finish. We have just moved into our first place and the process was seamless! We really appreciate your help and would recommend your services to everyone! Thank you.
Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI dealt with Robert he was professional through out a great help in getting everything sorted and the proces was quick and efficient and he was at hand if I need anything.PositiveResponsiveness, Professionalism
Dear Andrew, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlemy experience with leaders dunstable has been amazing!. Their customer service is great and they really know how to look after their customers. I had an amazing letting consultant called molly and she has been great! . Has helped me so much and made my move smoother and made me feel at ease. she has been amazing on this journey and i couldn’t thank her enough!. Very respectful!
Dear Lacey Bradley Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful and had answers for all my questions with a professional manner especially Molly she was fantastic. I am very happy with my experience with this company and will be using again in the future
Dear Taylor, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLauren was magnificent helping me find a place. Friendly and professional all at once. She knows the details of the property, and what she doesn't, she finds out for you.PositiveResponsiveness, Professionalism, Value
Dear Mauro Burgess, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleZac was very professional and polite and great to deal with. Highly recommend this Agency for Landlords and Tenants.
Dear Mr Hood Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a viewing at a property in Dunstable 2 weeks ago . I was met by two lovely young ladies Molly and Lauren who showed me around the property. They were very professional and I did not feel rushed unlike some other company’s I have viewed houses with , they gave me all the relevant information I needed and felt like if I had any further questions I could easily reach out . Fantastic estate agents highly recommend
Dear Emma Pattison, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWorst experience we ever had with an agency! No help during our tenancy (my husband had to repair everything, the house was stinking of dog pee so we couldn't move straight away, carpets had to be cleaned 3 times and we painted the whole house ourselves, everything that broke during the tenancy it took weeks until they arranged for someone to come and mostly we ended up repairing ourselves, etc), but they hold on to our deposit until we agreed to pay £150 so we can get the rest of our money. They are extortionists, we made a formal complaint that was answered after several chases and we got nowhere to recover the money they illegally held. All we can do is let other tenants know they are an agency to avoid!
Dear Mary We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
View AgentsDesperately seeking a flat
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property; he also built up a great rapport with my 2 girls and I. It was a first class service.
Thank you Samantha for the kind words. We do try and I know that everyone at Lenwell really appreciate such positive feedback. Kieron in particular will be very happy to hear that you were so pleased with his service. Best wishes, Rob Wellstead
5/5
GoogleMorgan was amazing, friendly professional highly recommended. Thank you so much
Dear Joe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery nice and professional service. Everything was explained very clearly. If I had a question very quickly had an answer. Very helpful team especially Lauren Galway. Thank you for that.
Dear Miłosz, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a viewing at a property in Dunstable 2 weeks ago . I was met by two lovely young ladies Molly and Lauren who showed me around the property. They were very professional and I did not feel rushed unlike some other company’s I have viewed houses with , they gave me all the relevant information I needed and felt like if I had any further questions I could easily reach out . Fantastic estate agents highly recommend
Dear Emma Pattison, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI've dealt with Lauren and Sarah on several occasions, both are very professional and friendly. The branch has a very welcoming feel and is in a central location with easy access!
Dear Stephen, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
View AgentsMichelle Gooding-very helpful
Have just rented a property with Michelle Gooding and her team. I was treated with respect and understanding.Quality of service and the exceptional training convinced us to continue working with the Dunstable Agency. Thank you Michelle for all your support . Mr and Mrs Poptelecan.
Dear Mr & Mrs Poptelecan, thank you for your continued support and kind words, I'm sure Michelle and her team will appreciate your feedback.
5/5
GoogleI have been very impressed by the professionalism shown by Mel. Thank you.
Dear John Peerless Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleThank you to all staff at your branch. All were very friendly and professional and made moving into my first property so easy. Will continue to use in future
Dear Terry, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a Landlord, I have dealt with Michelle Gooding At the Dunstable branch for a number of years and have always found her friendly and efficient. I would have no hesitation in recommending Michelle or Lenwells.PositiveResponsiveness, Quality, Professionalism
Thank you Peter that recommendation means the world to us and we think michelle is great too :-)
5/5
GoogleThank you so much Molly, Lauren and Sarah. you been amazingly helpful and brilliant. You have helped me to make this process very smooth and easy.
Dear Azhar, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMolly showed me around a property and was very helpful and polite. She was very informative and clear on the process involved. Thank you Molly !
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleI’ve rented two apartments via lenwell and would recommend to anyone. Michelle is really wonderful and goes above and beyond to help tenants and encourages the staff to do the same. Thanks for your help and advice!
Thank you Leah for the lovely review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lenwell Property Services's Dunstable office has 255 reviews across three platforms: 233 on Google, 8 on Facebook (across the whole business), 14 on View Agents.
Lenwell Property Services Dunstable is rated 4.4 out of 5 across all 255 reviews, and 4.4 out of 5 on Google from 233 reviews.
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Sandra wrote: "After having a phone call with most agents in Dunstable; Kelly Hamilton from Lenwell was the only one who gave me the advice I needed for letting, when the time ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Milton Keynes won Trusted Agent.
Lenwell Property Services Dunstable, 2 West Street, Dunstable, Bedfordshire, LU6 1SX.
