Nicol & Co Droitwich reviews in Droitwich Spa

★★★★★ 5/5

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Very happy and pleased to say that as a potential buyer I received a very professional service from Nicol and Co. From my first initial enquiry and then follow up calls after viewing a property, then subsequent calls with further matches of potential properties to suit. I have mostly dealt with Dan who has been professional and helpful. He has followed up with further information I have requested in a courteous, professional and enthusiastic manner. A refreshing change. I have previously dealt with Matt Nicol in his earlier years and have seen the company grow. How lovely that his staff have maintained his ethos for being genuine, trustworthy and pleasant. Well done to all I have had contact with over the last few months.

Tracey · 3 January 2020

★★★★★ 5/5

Google

I have used Nicol and Co Estate agents for both buying and selling. What a great team, keeping you up to date every step of the way. I must give a personal thank you to Coral, professional and a friendly voice at the end of the phone to reassure you that everything is on track .... I would highly recommend using Nicol and Co Droitwich.

Peter · 28 October 2022

★★★★★ 5/5

Google

The whole team are incredibly professional and friendly making everything as smooth as possible.

Joe · 15 August 2026

★★★★★ 5/5

Google

Chloe was absolutely amazing. It was not the smoothest move towards the end not linked to Nicol and Co but Chloe was there to help us and our solicitor and was always there at the end of the phone to keep us updated and went above and beyond to help us. Thank you Chloe 😊 …

Chrystal · 18 July 2023

★★★★★ 5/5

Google

I can't fault Nicol and Co for the levels of service and how much effort they put in to make sure our sale and purchase went as smoothly as possible. Ensured we were well informed and understood all aspects of our puorchase, especially during particularly challenging periods. Chloe's energy and positivity kept us going and we can not thank her and the rest of the Droitwich branch enough. Will be returning if ever moving again.

Josh · 5 January 2025

★★★★★ 5/5

Google

Excellent service start to finish, Chloe was brilliant and always so great to talk to on the phone! We felt then care of throughout the whole process of purchasing our first home. Would highly recommend the team at Nicol and Co!

Maria · 13 May 2024

★★★★★ 5/5

Google

This time last month my partner and I were considering putting our house up for sale - we did what everyone tells you not to and fell in love with another house before ours had even been put on screen! We called Nicol & Co and asked them to come round to carry out a valuation, within 24 hours Matt Bennett was on our door step ready to get the ball rolling. Less than a week later our house was on the market, online, with viewings booked in. Matt couldn't have been more helpful, he was honest about what would and wouldn't improve our chances for a quick sale - all of which was completely right! And within a day of it being on with Nicol & Co it was sold. Great first offer, that we excepted and now we are moving into our dream home! I couldn't be more grateful to Matt Bennett and his colleagues. No doubt about it, I wouldn't use any other estate agent again.

Alice · 5 July 2018

★★★★★ 5/5

Google

My husband and I would like to pass on a huge thank you to Matt Bennett and the team at Nicol & Co for all their help and support over the last few months. We are absolutely thrilled with our new house and you all helped to make the process run as smoothly as possible, although there were times it got tricky and there were a few bumps along the road, you helped to support us and get the best possible outcome. It’s been a pleasure to get to know you. We would highly recommend you to anyone! Thank you.

Alexandra · 5 July 2018

★★★★★ 5/5

Google

This time last month my partner and I were considering putting our house up for sale - we did what everyone tells you not to and fell in love with another house before ours had even been put on screen! We called Nicol & Co and asked them to come round to carry out a valuation, within 24 hours Matt Bennett was on our door step ready to get the ball rolling. Less than a week later our house was on the market, online, with viewings booked in. Matt couldn't have been more helpful, he was honest about what would and wouldn't improve our chances for a quick sale - all of which was completely right! And within a day of it being on with Nicol & Co it was sold. Great first offer, that we excepted and now we are moving into our dream home! I couldn't be more grateful to Matt Bennett and his colleagues. No doubt about it, I wouldn't use any other estate agent again.

Alice · 28 March 2018

★★★★★ 5/5

Google

I was looking for a house that just felt right, and the agents showing all the ones I viewed made a big difference I found in how I felt about the house. I saw the property I bought advertised on Rightmove with Nicol & Co, who I had dealt with before and arranged a viewing. Heather Turner showed me around and that was the deal done. She was so helpful and enthusiastic and knew the house and development it was on well, but she was also friendly and interested in what and why I was looking and patient when I wanted more viewings. Highly recommend Nicol's and also Heather, great to deal with.

Laura · 23 September 2024

★★★★★ 5/5

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Professional and dedicated attitude

From the initial valuation we have been very impressed with Karen and the Nicol's team. Karen was extremely professional and knowledgable when she came to value our home and although we delayed a decision to put our house on the market when we did our instinct was to put it up with Nicol's. We were delighted with the marketing of our property and an extremely quick sale and have felt very reassured during the process so far. Karen has been very positive and we have been impressed by her dedicated attitude.

Nicola · 29 October 2016

★★★★★ 5/5

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Sale & Purchase - Exemplary Customer Service

Our experience with Nicol & Co began 2 years ago with a purchase. This was a pleasant and friendly transaction and was the catalyst for choosing them as an agent to sell our house on this occasion. This was a reluctant sale, with very specific requirements for an onward purchase. From the first contact with the agent we were made to feel respected and reassured that however minor some of our concerns were they were not insignificant to them and treated with upmost professionalism. Karen listened attentively and gave balanced advice on how to proceed. At no point did we feel obligated or under pressure to chose this agent which was very refreshing. Once we had instructed the sale of our property Nicol & Co acted extremely efficiently. Karen and her peers obviously provide strong leadership as it was evident that each member of the team was briefed on customer requirements and had a strong relationship management ethos. Each time we called the office or met with an agent for a viewing we were impressed with the professionalism displayed. Within 24 hours of marketing we had several offers. The communication throughout was again to a high standard. Karen acted as our main point of contact. She was very personable and committed to doing a good job. We would describe her work ethic as outstanding, often working past her tour of duty to ensure client satisfaction. In parallel to the sale of our property and all within 1 week we made an offer on another house, by coincidence also a Nicol & co property. Karen also acted on our behalf. Waiting for acceptance was a tense time, Karen communicated daily without prompt to manage our expectations. This personal touch is the distinction that makes this agent excellent and one we would highly recommend. Thank you Karen & team for your efforts.

Stephanie · 27 October 2016

★★★★★ 5/5

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House sale delight!

Nicol and Co, particularly, Karen Smith were the right choice of agents for the sale of my little Victorian house. My viewings were carried out with ease and feedback received promptly. Post offer, Karen stepped in when things were getting difficult and protracted with my buyer's solicitor. Karen took ownership of the situation and pushed for progress, knowing Karen was moving matters forward in her professional manner, helped reduce the stress of house selling and today, because of Karen's intervention and tenacity, I have exchanged on my property, meaning I can now start a new part of my life with my partner and children. Happy! Finding someone you can trust and carries out commitments made is so important in something so major in life as selling a house. Thank you Karen and rest of the Nicol and Co team.

Eirlys · 27 October 2016

★★★★★ 5/5

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Excellent service from start to finish

We have recently bought a property through Nicol's. We viewed several properties in Droitwich, mainly through Nicol's, They updated us with relevant properties, without wasting our time with unsuitable properties. Viewings were always conducted very professionally, but in a friendly and relaxed way. After agreeing a purchase, we were kept very well informed during a rather protracted period before exchange. The icing on the cake was a welcome pack, with a few useful items, but most importantly information about and some offers from local shops and services. My only negative comment would be their use of 'Offers Over', which can lead to a rather stressful bidding process. However, these seemed to be carried out in a perfectly fair and well organised way; and I understand that their job is to maximise profit for their client.. In my experience, Nicol and Co is a very professional, well organised, and friendly estate agent..

Keith · 27 October 2016

★★★★★ 5/5

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Highly recommend

I can't recommend Karen Smith and Nicol & co highly enough. They take all your worries away as selling and buying is very scary for anyone and they dealt with everything very professionally. Karen was amazing nothing was ever too much for her however many times i phoned or went in. She dealt with everything very quickly, kept me informed every step of the way. I was selling and buying with Nicol & co and highly recommend Karen and the team to everyone. It was the best decision i ever made to use them. Thank you

Chris · 25 October 2016

★★★★★ 5/5

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AMY LAURA HALL

I would just like to say how very impressed I was with Amy Laura Hall. We were looking to possibly rent our home out so as to start a new adventure in the equestrian world. Amy arranged for our house to be valued with a view to renting it out in a very prompt, professional and friendly manner and although the property we were going after fell through at the time I would not hesitate to recommend Amy and Nicol and Co as the top Estate Agent. Kind regards JW

JULIE · 19 October 2016

★★★★★ 5/5

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Fantabulous

The viewing was great! Everything that we wanted from the flat and from the agent. We were allowed a very healthy amount of time in the property to view it all fully. 'Amy Hall' the estate agent was extremely helpful to have with us answering any questions we had to ask. Amy would fill us in with property details as we travelled around the property however gave us plenty of time and space to explore for ourselves. Any questions Amy was unsure of she noted down and within 15 minutes of leaving the property I recieved a phone call with all the answers. Can't fault the viewing.

TJ · 18 October 2016

★★★★★ 5/5

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Excellent Service and Communication

Very very pleased with how Nicol and Co helped me and my partner find our family home. the service was brilliant along with helpful and friendly staff really made us feel great about what was about to happen. Amy Hall showed us the property and explained everything very well and answered all questions well and clear, She also had excellent communication with emails and made the process very easy for us. which made us very happy. Rob Challis went through all the paperwork with us and again answered all questions well and clear. The service that both Amy and Rob gave us was fantastic and made the whole process very easy for us both. we are very grateful for everything that they did.

Grant · 8 October 2016

★★★★★ 5/5

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Both buying and selling through Nicol and Co.

This is our third house sale using Nicol and Co in the UK. We have also bought and sold overseas. However, this is our first experience of buying a house, our family home, through them.......arguably the single most important purchase. Their structure is second to none. From finding you that perfect home to its viewing, it's negotiation on price, it's progress, every last detail is covered. Nothing ever seems to be too much trouble. In regards to their service/s we have worked with some firm favourites within the agency over the years, but more recently we've been fortunate to work with Paul Spregg. Paul is brilliant, he, in fairness, has probably pulled the short straw each time as he has accompanied us for the majority of the viewings whilst on our extensive search for that dream house. The enthusiasm, professionalism, honesty and fun we have had on our journey with Paul has been fantastic. His knowledge is extensive, what he doesn't know he'll find out, he has incredible patience, and understanding, always offers an option if required but most importantly he's always done what he says he is going to do. A top class service by a top class company with some top class staff- thank you!

Natasha · 26 September 2016

★★★★★ 5/5

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Selling and purchase

We could not be happier with the customer service we received. From the moment we put our house on the market we were always fully informed and kept up to date with comprehensive feedback. Paul always contacted us with potential properties coming on the market and his professionalism, dedication and patience was amazing whilst we searched for our next property. We found our next property with Matt and his team and from the moment the offer was accepted John constantly kept us updated and informed about the progress and every question was answered without hassle. I would highly recommend the team at Droitwich and am so glad we chose them.

Corinne · 2 September 2016

★★★★★ 5/5

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Outstanding service and value for money. Result.

We needed to sell the family home after my Father died. Naturally a difficult time, with a lot of things to sort out. We saw three estate agents, all of the people we met were nice, but only Karen from Nicol and Co came across as willing and able to actually sell the property for us. They did the usual stuff you'd expect a good agent to do, but then they did everything else that you would want, and to date, Nicol and co are the first agents I've ever come across in over 25 years of buying and selling property who have managed this. They did EVERYTHING. They organised an open day, and hosted it. They accompanied every single viewing before and after, I never had to meet any potential buyer. Their various departments kept me informed at every stage of the process, and I really appreciated having experts in each department. And everyone was helpful, polite and prepared to go that extra bit further to help. To give an example of their helpful can do attitude: I contacted them one day after I'd been to the house; I couldn't remember if I'd set the alarm. Paul went round, checked the house was secure and let me know all was well. That is true customer service. Now for the result. Within a few days of the open day they sold the house for about 7% over the offers in excess of price. The way we negotiated the fee structure, we actually paid more than their normal fee, and it was worth every penny. Nicol and Co set the standard for estate agencies everywhere.

Verona · 9 August 2016

★★★★★ 5/5

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Fantastic service from a great agent

I needed to source accommodation for a new colleague at very short notice. Having been let down by one agent, I turned to Nicol & Co and received a brilliant service from start to finish. I dealt with Benito, and despite setting him the challenge of getting the tenant into the flat within a few days, he pulled out all the stops to make sure it happened. He was always at the end of the phone or email if I had any queries, and did everything possible to get the application and paperwork through as quickly as possible. I was so impressed by the quality and speed of the service that I've now asked Nicol & Co to help me with my own rental needs and look forward to working with Benito and the team again.

Matt · 15 June 2016

★★★★★ 5/5

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Excellent service throughout transaction

From the first instance Nicol and Co were great with assisting us in selling our house very quickly.. Also Natasha was great in helping us find a house to purchase and ensuring we were always advised of suitable properties coming to market as early as possible. During the process Nigel kept us informed and worked hard to keep all the chain on the same track. I would recommend Nicol and Co and they would definitely be my first call should I consider selling my property in the future. Thanks guys.

Laura · 6 May 2016

★★★★★ 5/5

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Above and Beyond

That's what Karen went for me when selling my house. I was on with another agent who weren't getting the job done. Decided to give Nicol a go, and so glad I did - they sold it. Karen ensured the process went smoothly, dealing with any issues quickly & efficiently. I was then in a position to buy another property, Karen & Paul kept me up-dated with any new properties they had, ensuring I had early viewings., and quite a lot of late viewings as well - Karen accompanied me long after her day should have finished.! Nicol were selling the property I bought, again all phone calls, e-mails etc were answered quickly, Karen navigated the transaction in a very professional manner, from the time we offered to the time we moved in was 3 weeks ! I would have no hesitation in recommending them and would definitely use them again.

Lorraine · 27 April 2016