CJ Hole Downend reviews

★★★★★ 5/5

Google

Thank you, Julie, For the help and your professional advice you gave us for selling our property in Stoke Park

Robin · 13 February 2026

★★★★★ 5/5

Google

Fantastic company who did everything from start to finish , Rowena was very professional throughout the whole process and was very knowledgeable about everything , very charming and nothing was too much trouble. Highly recommendable.

David · 30 September 2023

★★★★★ 5/5

Google

Purchasing a property marketed by CJ Hole Downend. Molly-May managed the initial viewing and sale. Molly-May was always prompt, knowledgeable on the property and supported further viewings when needed prior to exchange. Lucy managed the post-sale process and was amazing, she frequently chased the seller’s solicitors, kept me informed and worked tirelessly to ensure the sale progressed. Without Lucy’s work the sale would not have completed prior to the change in Land Tax at the end of June which could have jeopardised the sale.PositiveResponsiveness, Professionalism

Nick · 11 June 2022

★★★★★ 5/5

Google

Can't thank the team at Cj hole enough, they kept in contact all the time and answered all of my emails quickly (even when emailing several times a day) it's been a long 7 months but without the help of the team in downend it would have been so much more stressful. Thank you all again. I would recommend to all of my friends and family and I would use them again if I ever chose to move again.

Liza · 14 November 2023

★★★★★ 5/5

Google

Bought and sold through cj hole very good responsive team who know what they are doing

Tim · 13 February 2026

★★★★★ 1/5

Trustpilot

Criminally incompetent! AVOID!

If I could give zero stars, I would. AVOID AT ALL COST. CJ Hole is criminally incompetent and cost us thousands in legal fees. Their reputation precedes them! My partner and I rented a property from CJ Hole and our experience was horrific. We viewed the flat while works were still ongoing, promised that issues would be fixed. We entered the tenancy for £1250 PCM to find that the flat was still in a complete state of disrepair. CJ Hole made a pathetic effort to remedy the countless issues with the property and rebutted all of our claims. For 4-5 winter months (Nov-Mar), we were without heating, resulting in significant mould and damp. Our bed frame, mattress, and loads of priceless personal positions were completely ruined by this. The extractor hood above the cooker was poorly fitted and hit my partner on the head when it detached from the wall. Several other issues... CJ Hole was continually slow to reply and on occasion, outright refused our urgent requests to have things fixed. Our property manager Marisha should be struck off for her lack of duty and care. 4-5 months of living in abhorrent conditions, personal positions destroyed - an absolute shambles that ended up in a legal dispute. Utterly disgusting.

Alex · 24 March 2025

★★★★★ 5/5

Google

Tom at CJ Hole was great ! He really worked to sell my house! Took consideration of all my comments and concerns! And.to prove it i had 2 viewings booked within hours of it being posted , 12 viewings booked in a week and sold in 2 weeks STC. Thank you 😊

Mike · 19 January 2025

★★★★★ 5/5

Google

C J Hole and Rowena are very knowledgeable, professional and friendly. They valued my house and understood my needs and have me options I could easily choose from they are also very knowledgeable and experienced with the rental sector in Bromley Heath. The package they presented was extremely good and full of great examples and was a wow factor in presentation about my property and how they had come to those conclusions. I’ve was really impressed with Rowena and C J Hole.

Graham · 12 June 2023

★★★★★ 5/5

Google

From the initial informative visit by David, to the contact after our house was sold and we had moved to Brixham, we cannot fault this business. We found the brochure accurate and attractive. The viewings in Alex’s hands were convenient, and handled well. Feedback was prompt, and Molly was on the case with information. Sale achieved, and Dianne and Lucy presided over its progression to completion excellently. We have already recommended them, and again a sale resulted. Nothing seemed too much trouble, they all really seemed to care.😊 ,PositiveProfessionalism

Colin · 26 June 2021

★★★★★ 5/5

Google

Had a lovely experience with this company, shout out to pascha for being super helpful with our many questions!!!

Noemi · 16 December 2025

★★★★★ 5/5

Google

Excellant service provided by Tom. We were looking at purchasing a one bedroom flat. Tom provided a excellant service he was open and honest and he gave us lots of details about the flat which provided us with an informed choice. Great service

Sandra · 3 April 2025

★★★★★ 5/5

Google

Couldn't recommend Lucy and Rowena from the sales processing team more! Both were on hand throughout the whole process and chased the solicitors endlessly.

Charlotte · 4 December 2023

★★★★★ 5/5

AllAgents

"We had a brilliant experience ..."

We had a brilliant experience with CJ Hole. David is a brilliant photographer and he made our pop on rightmove. His attention to detail and care shines through. The administrators wrote a very good description of the property which sold a life style. Molly-Mae and Alex were organised and efficient. They have excellent administration processes and that is key to selling any house. We had a poor experience from another agent and changed to CJ hole. They sold our house within 4 days for the asking price. CJ Hole have a very professional culture and that shines through. I would recommend them to anyone.

Simon · 14 March 2021

★★★★★ 5/5

Google

Thanks to the team in particular Lucy for making my move as smooth as possible and helping with queries upon completion.

Leo · 23 January 2024

★★★★★ 5/5

Google

Couldn't recommend Lucy and Rowena from the sales processing team more! Both were on hand throughout the whole process and chased the solicitors endlessly.

Charlotte · 8 November 2023

★★★★★ 5/5

Google

CJ Hole at Downend have been brilliant throughout the whole process of selling our house. Rowena who mainly dealt with it has been patient with all the emails I sent and always updating me with the progress. So thank you all for making the move a bit less stressful.

Tracey · 24 December 2024

★★★★★ 5/5

Google

Pascha gave me amazing advice while showing me different properties and answered all questions, couldnt recomend enough!!

Marty · 16 December 2025

★★★★★ 5/5

Google

We chose cj hole to sale our family home. I called them first, only because it was the first estate agents I thought of. David came and did a valuation reassured any concerns I may of had so I did not call any other company. I had no experience of selling a house but Throughout the whole process they were always there to speak to. There are a great team so I found the process enjoyable . Thank you David, Chloe, Josh and everyone that helped me .

Mark · 17 August 2020

★★★★★ 5/5

Google

I would happily recomend CJ Hole. I recently sold my late parents house using CJ Hole. I was provided with feedback details of all viewer and the property was sold STC after less than 2 weeks. It was an empty house for first time buyers. Unfortunately the buyers made a particularly poor choice of conveyancers which had an impact on how quickly things proceeded. CJ Hole kept in constant contact with both me and my solicitors regarding these shortcoming by the buyers conveyancers. They kept chasing the buyers leagal advisors and got things completed. Big thanks to Andy & the team who alway responded to my incresing nmber of email promptly and profesionally. The sale has just completed to big sighs of delight all around.

Stephen · 4 July 2020

★★★★★ 5/5

Google

We purchased our property through CJ Hole (Downend Branch) and they were unprecedented in their professionalism, support, customer service, going above and beyond and also their after sales care. All incredibly friendly and polite with zero pressure at any time. They also went beyond when I got stressed with the house being completed by a certain time. They were excellent and just carried on and ensured we moved bang on time. Molly-May was amazing and when we needed to visit the property be it for measuring or just to go back she always offered and did it with such passion and pride. They are a great branch and I would say if you get to see a house through them then you are in perfect hands. Thank you all for being so triumphant.

Matthew · 12 June 2020

★★★★★ 5/5

Google

We purchased our house through CJ Hole Downend. From the viewing right through to the completion date they were amazing. At the Viewing, Alex never rushed us round, he gave us around half an hour to look around, was prepared with all the answers to questions before we even asked them. I have never experienced this with an agent before, it was a pleasant change. We had an awkward time selling our house, but people like Dianne and Lucy worked so hard to find out what was going on, and keep us updated (even though we should have found out these things from other people!). All round great experience purchasing a house through these guys.

Ami · 12 June 2020

★★★★★ 5/5

Google

We recently sold our first house through CJ Hole, somehow this wonderful team managed to make a typically stressful situation a lot easier! The agents were friendly, helpful and approachable and obviously did a fantastic job finding us the right buyer! We have got to make a special mention to the after sales team, especially Lucy, when having problems with our solicitors, Lucy was absolutely fantastic and went that extra mile to ensure exchange was done. We would highly recommend cj hole in downend, a team to be proud of Adam and Kia Payne

Kia · 1 June 2020

★★★★★ 5/5

Google

Extremely pleased to have instructed CJ Hole Downend. David, Andy, Alex and Dianne where all very professional throughout the whole process. David was the first team member I met, he impressed me immediately, he was polite, knowledgable, calm and without any "slick rick" sales patter. I don't like pressure selling and this certainly wasn't the way with David, he talked through his valuation, fees and what he could offer to the sale (I met 3 agents, he was by far the best). They sold the house relatively quickly and the transaction was smooth, they met all my expectations and I was proud to have a CJ Hole for sale sign outside the house. Alex and David always communicated diarised viewings and always arrived early to ensure the viewing went smoothly, we always left them to it so people could wander around the house with plenty of time and no pressure. The viewing process was no problem with CJ Hole Downend. Dianne was really key to ensuring the chain stayed on track after the offer was accepted, this is something that shouldn't be underestimated when buying/selling houses. She was a real star. Andy (Sales Manager) should be proud of his team. Thanks to all of them again and I would have no hesitation to recommend them.

Ashley · 1 June 2020

★★★★★ 5/5

Google

We recently sold my late mother's house through C J Hole, Downend. This was an incredibly emotional time for myself and my brother but I cannot rate Andy and the team highly enough. They were extremely professional yet very compassionate throughout the entire process. Living out of the area they kept me up to date when necessary and dealt with all of the viewings etc, right down to the meter readings on completion. I would not hesitate to recommend their services

Lesley · 30 March 2020