Trusted Agent profile · Downend, Bristol

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CJ Hole Downend reviews

4.7

★★★★★ Excellent

312 reviews across 3 platforms

5 Cleeve Wood Road, Downend, Bristol, BS16 2SF

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CJ Hole's office in Downend, Bristol, at 5 Cleeve Wood Road, is rated 4.7 out of 5 across 312 reviews on three platforms, including 235 Google reviews rated 4.7.

4.7 / 5

235

Reviews on Google

This office

Reviews on Trustpilot

This office

Reviews on allAgents

This office

Reviews may appear on more than one platform.

About CJ Hole Downend

Here at CJ Hole Downend, we're exceptionally proud to provide a specialist estate and lettings agency service to the local communities of Downend, Staple Hill, Emersons, Winterbourne and Pucklechurch. Managing Director Chris Hill is a Member of the National Association of Estate Agents (MNAEA) and the Association of Residential Lettings Agents (ARLA). Along with his highly dedicated team he boasts a wealth of property experience, and is not only passionately committed to the industry, but has a genuine desire to deliver the very best service at all times. With expertise spanning every element of estate agency we are able to provide a comprehensive sales, lettings and property management service. Operating from our conveniently located office within the popular shopping district of Downend's Cleeve Wood Road, we are independently run with local people providing in-depth knowledge of this fantastic area of Bristol. We have a wide range of properties available for both sale and rent covering Downend and the surrounding suburbs. So whether you're a looking to purchase or rent your next home, or are seeking an experienced agent to manage a property, or portfolio of properties, on your behalf - we're here to help, so do get in touch.

Reviews

Every review we hold for the Downend office, from every platform, shown as written. First names only.

5/5

Google

Recently sold our house through CJ Hole Downend. After a very long winded, difficult process with solicitors, they remained friendly, helpful and persistent to insure completion. Our move manager was Lucy Webster, who was amazing and so patient with us, and she completely went above and beyond to make this move happen. Very big thank you to Rowena and David also for being really informative, constantly following up and listening to us vent at times. Very glad we chose them and would definitely recommend.

Lucy · 24 December 2023

Agent replied · 2 January 2024

Hi Lucy, thank you so much for the lovely review and your patience in the sale, you have been fantastic sellers and we wish you all the best for your move. The team at CJ Hole Downend.

5/5

Google

CJ Hole, Downend are wonderful estate agents that I would have no hesitation in recommending. Each and everyone of the team worked above and beyond our expectations in order to get the sale of our house through, along with the purchase of our new home. They are a great team who guided us through the stresses, always keeping us informed, so professional and yet so friendly. With special thanks to David who found our dream home and made it all happen and everyone else in the branch who ensured the journey was as smooth as possible. Thanks to you all. You are amazing!

Maggie · 21 December 2023

Agent replied · 23 December 2023

Thank you for the lovely review. Its been a pleasure and we are over the moon for you both. Wishing you all the best in your new home.

5/5

Google

As buyers going through a long and stressful buying process we were well looked after by the team including Lucy, Pascha, Rowena, Tom and Louis. Their progression was proactive and when I called they were quickly able to tell me the latest update. Thanks!

Simon · 30 June 2025

Agent replied · 9 August 2025

Hi Simon. Thank you for your kind review, it has been our pleasure assisting you with your purchase and we wish you all the best in your new home. The team at CJ Hole Downend.

5/5

Google

We had an exceptional experience with CJ Hole, and Rowena was absolutely fantastic! She went above and beyond to guide us through the process of buying our property, making everything smooth and stress-free. Her professionalism, knowledge, and patience were outstanding, and we felt supported every step of the way. We can’t recommend Rowena highly enough, thank you for all your help!

Eli · 20 November 2024

Agent replied · 20 November 2024

Hi Eli, Thank you for the amazing review. Rowena and the team very much appreciate your kind words and we wish you all the best in your new home. Thank you, Rowena and the team at CJ Hole Downend.

5/5

Google

Cannot recommend the team at C J Hole Downend highly enough. They were the agent for our purchase and were extremely helpful to us over the 9 months it took to complete on our dream property. Special mention to Manager David who was with us from day 1 and Lucy the Senior Sales Progressor who both navigated a very bumpy road in a helpful and professional manner. Thanks so much to you both and the rest of the team who assisted along the way. We appreciate everything you did to assist us.

Andy · 2 November 2023

Agent replied · 2 November 2023

Thank you so much for your kind words. We are all very pleased for you and the family. We wish you the best of luck with your move and for the future. Team at CJ Hole.

5/5

Google

Julie was very helpful and made the whole process much smoother, thank you!

Ed · 13 March 2026

Agent replied · 13 April 2026

Hi Ed, thank you for your five star review, it has been a pleasure assisting you with your move. The team at CJ Hole Downed

5/5

Google

The whole team at C J Hole have been incredible from start to finish, from the honesty and advice at the start all the way through to managing offers and especially the sales progression. Everyone I dealt with was professional, knowledgable and extremely helpful. They went above and beyond with excellent service and I would highly recommend them

Darren · 30 March 2026

Agent replied · 13 April 2026

Hi Darren, it has been a pleasure assisting you with your sale and we are very grateful for your five star review and happy to have been able to assist you with your move. Many thanks from the team at CJ Hole Downend.

5/5

Google

Made the whole process so easy and stress free. Pascha was a pleasure to deal with and always on hand to help.

Jake · 17 December 2025

Agent replied · 21 December 2025

Thank you Jake, your review is very much appreciated from all the team and Pascha at CJ Hole Downend.

5/5

Google

Really positive and professional service from the whole team at CJ Hole, Downend! A huge thanks to Lucy, Lois, Rowena and David for all their support in helping us buy our new house and home. A particular positive part of the experience with CJ Hole, Dowend was all the support and amazing communication we received from Lucy, Senior Sales Progressor. She understood and guided us through the purchase process and helped us understand the importance of all the steps involved on a hugely professional yet personal level. She is a great assest to this team and I can not thank her enough for the effort, time and dedication she provided.

K · 16 August 2023

Agent replied · 17 August 2023

Hi K G, thank you for taking the time to leave this amazing review. Lucy really appreciates the kind words that you have left and it has been a pleasure assisting you with the purchase of your new home and congratulations again. - The team at CJ Hole Downend

5/5

Google

I have just purchased a property and CJ hole Downend were the sellers agent. I am really impressed at how professional they are. The people I had contact with were Lucy and Paige. They answered my queries quickly and efficiently. They were really kind too. I would certainly recommend them to anyone selling a property.

Kathryn · 1 November 2024

Agent replied · 2 November 2024

Hi Kathryn, thank you for your amazing review, from Lucy, Paige and all the team at CJ Hole Downend.

5/5

Google

Cam was so helpful, had great advice and communication, keeping me updated the whole way through. Highly recommend!

Evie · 16 December 2025

Agent replied · 10 October 2026

Hi Evie! Thank you for your kind feedback, We wish you the best in the future - The team at CJ Hole

5/5

Google

CJ Hole team have been very helpful and provided an excellent service throughout the marketing and sale of my father”s house following his passing. Responsive and proactive making this a smooth and timely process.

Philip · 10 August 2026

Agent replied · 10 October 2026

Hi Philip, thank you for review and positive feedback regarding your selling experience with CJ Hole Downend. It has been a pleasure assisting you with the sale.

5/5

Google

We had a very stressful move (Due to searches and Land Registry), but Pascha, Lucy and Lois were brilliant the whole way through. Without them, I would not have been able to navigate this process or keep my sanity in check.

Craig · 7 March 2025

Agent replied · 9 March 2025

Hi Craig, thank you for your review and congratulations on your move, its been a journey and I am glad we have been able to make it more comfortable for you. The team at CJ Hole Downend

5/5

Google

The team at C J Hole Downend were fantastic throughout the whole process of selling my Frenchay home. All interested parties were vetted and confirmed proceeds to speed up the process. We were kept in the loop at all times and the team really went above and beyond. Special thanks to Rowena, Lois, Lucy, Louis and David. If I forgot any, please accept my apologies !! Thanks again.

Rob · 20 November 2023

Agent replied · 26 November 2023

Hi Rob. Thank you for your amazing review, wishing you all the best for the future. Team at Cj Hole Downend.

5/5

Google

Absolutely brilliant estate agents, solid communication, highly recommend. David Whitmee is professional and efficient.

Michael · 11 December 2025

Agent replied · 11 December 2025

Thank you Mike. Much appreciated, it's been a pleasure assisting you over the last few weeks. The team at Cj Hole.

4/5

Google

Had a great viewing, mr. Anmol is been very helpful and explained about everything.

Suriya · 11 December 2025

Agent replied · 10 October 2026

Thank you Suriya, we’re pleased to hear you had a great viewing and that Anmol was helpful and informative, we wish you the best - The team at CJ Hole

5/5

Google

Carys played a crucial role in expediting our paperwork for renewal, ensuring a smooth and efficient process. The agency, particularly Tilly, provided exceptional support in finalizing our lease while transitioning from overseas. Their assistance made the entire experience seamless and stress-free.

Sonia · 12 February 2025

Agent replied · 7 February 2025

Thanks for the Five Stars Sonia, Carys and the Team really appreciate you taking the time to leave us feedback.

5/5

Google

The Downend branch of CJ Hole helped us with finding tenants for our property. They provided excellent customer service right from the start. The team was helpful, professional, punctual, and efficient throughout the process. We dealt with Michael, Rebekah and Sara, they all have been reliable, and answered our queries in a timely and efficient manner. We will definitely use their services again.Thanks to them that we got lovely tenants for our property.

Narinder · 12 June 2023

Agent replied · 11 June 2024

Hi Narinder Thank you so much for your kinds words and rating. The team are always grateful. Delighted you're happy with the tenants. Many thanks, Gareth Head of New Business

5/5

Google

Exceptional service from CJ Hole. I have to mention Emma Jenkins. Her customer services has been second to none. She kept us updated throughout our move and her communication was clear and very supportive. Thank you CJ Hole.

Etienne · 10 June 2026

Agent replied · 10 October 2026

Hi Etienne Thank you for your five star review and for mentioning Emma, we are all very pleased to hear of your positive experience, through out your move. The team at CJ Hole.

5/5

Google

Buying our first home we felt unsure about many things but always had the support of the friendly staff CJ Hole at Downend to help us with any of our issues. We dealt with Lucy, David and Rowena, and viewings with Lois. They were brilliant when our original mortgage advisor failed us and their colleague Marc was able to provide all the assistance we required. Professional and supportive the entire process.

Mitch · 12 June 2023

Agent replied · 11 June 2024

Hi Mitch, thank you for taking the time to leave us a review and your kind words. It has been a pleasure assisting you with the purchase of your new home and congratulations again. From all the team at CJ Hole Downend.

5/5

Google

CJHole were great managing the sale of my 4 bed detached house. Great communication which was very much appreciated as Julie had her work cut out ensuring the process ran as smoothly as possible with the various challenges thrown up by the buyers solicitor. Would recommend CJHole.

Claire · 13 March 2026

Agent replied · 13 April 2026

Hello Claire, thank you for your five star review and recommendation, it's been a pleasure helping you with your sale. The team at CJ Hole Downend

5/5

Google

Seamless and good communication with lots of patience. It was a pleasure working with you. Very helpful and did what they said they would in a timely fashion with good humour and professionalism. Made house buying enjoyable not painful 😂 loving my new place …

Amanda · 13 March 2026

Agent replied · 13 April 2026

Hi Amanda, Thank you for your five star review it was a pleasure assisting you with your purchase. We are sure you will be very happy in your new home. The team at CJ Hole Downend

4/5

Google

Thank you to the Cleevewood team especially Lucy and Rowena. After 6 months from when the offer was accepted we have just exchanged contracts with completion shortly. Special thanks to the above members who have helped us to this stage. Thank you very much.

Moira · 10 October 2024

Agent replied · 10 October 2024

Thank you for kind review, it's been a pleasure assisting you with your sale, from all the team at CJ Hole Downend.

1/5

Google

Definitely the the WORST estate agent i've had the displeasure of using in Bristol in the last 10 years! Be very careful when dealing with Tom and this agency, He tried to get me to bid against myself in a fake bidding war which after i declined to increase my offer it was suddenly accepted, The property was then "sold subject to contract" and solicitors were instructed, However CJ hole carried on talking to other parties and i have now been gazumped. This agency is what gives estate agents a bad name, 100% not trustworthy in fact liers!! avoid at all costs!! PND Developments

Pete · 4 March 2025

Agent replied · 5 March 2025

Dear Mr Hardy I'm sorry to read your review and to see that you have not had a positive experience with our branch. I have tried to reach out to you and discuss your experience and hopefully give some peace of mind that we did all we can to facilitate your purchase. As a buyer you provided everything that was requested, responding swiftly to our request for information so that we could fulfil our due diligence protocols to which we were are very grateful and relayed to the estate solicitor of your confident position. Your offer was accepted over multiple offers for the home . Unfortunately, for reasons beyond and out of our control, an offer was placed on the property that was "not" facilitated by ourselves, and accepted without our knowledge or that of our client, the estate solicitor. We were purely the messengers of the news and would not advocate for gazumping, our processes are designed to avoid such situations but only if we are in control of the offers. The opportunity to increase your offer was given. Once again I am sorry for your experience and hope that you will be open to a conversation to put your mind at ease. We will obviously take this feedback and learn from it, in the hope that we may improve for the future. David

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Questions about CJ Hole Downend

How many reviews does CJ Hole Downend have?

CJ Hole's Downend office has 312 reviews across three platforms: 235 on Google, 7 on Trustpilot, 70 on allAgents.

What is CJ Hole Downend's rating?

CJ Hole Downend is rated 4.7 out of 5 across all 312 reviews, and 4.7 out of 5 on Google from 235 reviews.

Where is CJ Hole's Downend office?

CJ Hole Downend, 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF.

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