Trusted Agent profile · Downend, Bristol
Verified
★★★★★
289 reviews across 3 platforms
5 Cleeve Wood Road, Downend, Bristol, BS16 2SF
Part of CJ Hole, see every office.
CJ Hole's office in Downend, Bristol, at 5 Cleeve Wood Road, is rated 4.8 out of 5 across 289 reviews on three platforms, including 212 Google reviews rated 4.8.
Here at CJ Hole Downend, we're exceptionally proud to provide a specialist estate and lettings agency service to the local communities of Downend, Staple Hill, Emersons, Winterbourne and Pucklechurch. Managing Director Chris Hill is a Member of the National Association of Estate Agents (MNAEA) and the Association of Residential Lettings Agents (ARLA). Along with his highly dedicated team he boasts a wealth of property experience, and is not only passionately committed to the industry, but has a genuine desire to deliver the very best service at all times. With expertise spanning every element of estate agency we are able to provide a comprehensive sales, lettings and property management service. Operating from our conveniently located office within the popular shopping district of Downend's Cleeve Wood Road, we are independently run with local people providing in-depth knowledge of this fantastic area of Bristol. We have a wide range of properties available for both sale and rent covering Downend and the surrounding suburbs. So whether you're a looking to purchase or rent your next home, or are seeking an experienced agent to manage a property, or portfolio of properties, on your behalf - we're here to help, so do get in touch.
Every review we hold for the Downend office, from every platform, shown as written. First names only.
5/5
GoogleThis team is absolutely fantastic! Their communication is incredibly efficient, and they consistently go above and beyond to ensure everything is handled smoothly. I truly appreciate their professionalism, attention to detail, and dedication throughout the process. Highly recommended!
Hi Mia, thank you for the kind review and we wish you all the best in your new home. The Team at CJ Hole Downend.
5/5
GoogleI had a great experience buying my first home through CJHole they made everything so easy and help me feel at ease with my first purchase! Should out to Pascha for all the help along the way!
5/5
GoogleGreat team! Very professional! It has been a huge pleasure dealing with everyone of them! Highly recommend! If I ever need an agency to market a property - this will be the one for sure!! Many thanks everyone!
Hi Claudia, Thank you for your kind words, it's been a pleasure. The team at CJ Hole.
1/5
TrustpilotShocking communication on serious…
Shocking communication on serious matters.
5/5
GoogleMade selling my home a pleasure, took out all the stress & worry out while keeping whats best for both the buyer and I a priority, I hope to use again soon
Hi Damien, thank you for your 5 star review & congratulations on your sale. We would be more than happy to assist you in the future!
5/5
TrustpilotCJ Hole Downend fantastic service…
CJ Hole Downend were absolutely fantastic. They were supportive and helpful throughout our buying and selling process- and also sold our house in a week! Brilliant service and great communication from all of their agents especially the after sale agent. I would 100% recommend them for a smooth house sale.
5/5
GoogleI have sold a number of houses over the years on behalf of clients through Andy and his team. Quick informative helpful and ultra professional. Laura in the letting department has been equally helpful. AS AN EX ESTATE AGENT MYSELF which makes me hard to please I strongly recommend this team. I have tried the rest save yourself time and energy and use them..... THEY ARE THE BEST!!!
5/5
GoogleI have sold a number of houses over the years on behalf of clients through Andy and his team. Quick informative helpful and ultra professional. Laura in the letting department has been equally helpful. AS AN EX ESTATE AGENT MYSELF which makes me hard to please I strongly recommend this team. I have tried the rest save yourself time and energy and use them..... THEY ARE THE BEST!!!
5/5
allAgentsWe were the buyers of the
We were the buyers of the property that CJ Hole was selling. There were a few challenges during the sales process and CJ Hole did an excellent job of keeping us informed and trying to resolve any issues that arose. They very successfully helped resurrect the sale when it fell through, meaning we could still buy our chosen property and didn't lose any money all paid out on solicitors fees etc.
5/5
allAgents"We were the buyers of the..."
We were the buyers of the property that CJ Hole was selling. There were a few challenges during the sales process and CJ Hole did an excellent job of keeping us informed and trying to resolve any issues that arose. They very successfully helped resurrect the sale when it fell through, meaning we could still buy our chosen property and didn't lose any money all paid out on solicitors fees etc.
5/5
allAgentsHolly Boulton and Rachel
Holly Boulton and Rachel Godwin have been helpful, approachable and professional at all times. Rachel quickly found me a tenant and as it as a new build, Holly promptly assisted me in getting the house ready for the tenants. The lawn was laid, curtain poles, blinds and a TV aerial and extra point were installed. Communications were smooth and every question I asked was dealt with immediately. I am 100% satisfied.
5/5
allAgents"Extremely..."
We recently bought a bungalow in Downend which was advertised by CJ Hole. Although we were thus not their direct Clients the staff at the Branch, particularly Dianne Willis, went out of their way to be helpful and smooth the various difficulties that popped up. They were also very helpful at finding out the stages that our buyers and their buyers were at! I thoroughly recommend this Estate Agency.
5/5
TrustpilotOutstanding agents Paige and Amal
Outstanding agents Paige and Amal.
5/5
allAgentsBoth Holly and Rachel were
Both Holly and Rachel were very professional and an absolute pleasure to deal with. The whole letting process was explained well and dealt with in an efficient and positive manner. By using an independent inventory clerk I feel confident that CJHole is an honest and trust-worthy company. I fully recommend this branch of CjHole based in Downend, and it was a pleasure to deal with their lovely staff.
5/5
GoogleWe bought a new house from CJHole in Downend and I cannot rate the experience highly enough. From Molly-May and Alex on the sales team, to Dianne and Lucy in sales progression, they demonstrated a professional and can-do attitude throughout the whole team . Thanks again to everyone - would definitely recommend to anyone thinking of buying or selling in the future.
5/5
allAgentsAndy was instrumental in the
Andy was instrumental in the sale of my property. He not only advised me on the sale but worked above and beyond to ensure the long chain did not collapse. Andy took the time to ring solicitors, other agents in the chain and most importantly ensured everything was on track. The whole team were excellent from the photos of my propert to showing prospective buyers round.
1/5
GoogleAvoid 3 High Street. Bad landlord will take your deposit. Never let a property from CJ Hole they will charge you £260 per person for next to no services. They will take your money and give no helpful service in return. We thought they would help by giving a check inventory and check out inventory but neither was completed, so the landlord was in complete control of both. Obviously giving a biased opinion. I don't understand what we have paid for, as there was 6 of us and they charged us £260 per person for agency fees yet all they did was draw up an agreement for the landlord, which obviously is just a generic contract not written specifically for the house, as a lot of things within the contract did not even apply to the house. They also forced me to pay my full years rent upfront a total of £3840!!! As I am a student I'm sure you can imagine how hard it was for me to gather that money. They forced me to pay this upfront because my mother did not earn above £12,000 a year and therefore was not eligible to be my guarantor. We offered half the rent upfront at first but they declined that and said we can pay the full amount or you can go elsewhere. All of this after we had paid the NON REFUNDABLE £260 agency fees. Overall, absolutely terrible agency to let with if you are a tenant. I'm sure there are much better options out there. They do not want to help you at all throughout your tenancy and only want the initial fees, after that your on your own. I am currently renting from a landlord without any agency involvement and my life is so much easier. All bills are covered including cleaning equipment, toilet roll, furniture and a TV. They are also paying me to help with the garden. Never going through an agency again. If you can avoid this agency at all costs at least.
Hi Connor, we are really disappointed to hear you have felt dissatisfied with the service you have received from us. CJ Hole were instructed on a tenant find only basis and did not manage or collect the rent for your tenancy. Or have control over the deposit return. We appreciate your customer feedback as it gives us the opportunity to review our service where needed. If you would like to email or call us to discuss further please contact us on 9565655 or DownendLets@cjhole.co.uk , we would very much like to hear from you. Kind Regards, Rachel Godwin Lettings Manager
5/5
GoogleSuch a good experience. Super helpful even when I got lost and couldn’t find my way they had a staff member help me via the phone!! Louis was an absolute star and made sure I was listened to and really vouched for me which was so nice and got me the dream flat! Such a lovely team and so quick and helpful.
5/5
GoogleThe team at C J Hole in Downend have been amazing throughout the whole process. Andy and the team were the Estate Agents for my purchase so I was not paying them a fee, despite this they have been knowledgeable, efficient and really supportive. If (when!) I move again I will definitely use C J Hole and cannot recommend them highly enough.
1/5
GoogleAvoid 3 High Street. Bad landlord will take your deposit. Never let a property from CJ Hole they will charge you £260 per person for next to no services. They will take your money and give no helpful service in return. We thought they would help by giving a check inventory and check out inventory but neither was completed, so the landlord was in complete control of both. Obviously giving a biased opinion. I don't understand what we have paid for, as there was 6 of us and they charged us £260 per person for agency fees yet all they did was draw up an agreement for the landlord, which obviously is just a generic contract not written specifically for the house, as a lot of things within the contract did not even apply to the house. They also forced me to pay my full years rent upfront a total of £3840!!! As I am a student I'm sure you can imagine how hard it was for me to gather that money. They forced me to pay this upfront because my mother did not earn above £12,000 a year and therefore was not eligible to be my guarantor. We offered half the rent upfront at first but they declined that and said we can pay the full amount or you can go elsewhere. All of this after we had paid the NON REFUNDABLE £260 agency fees. Overall, absolutely terrible agency to let with if you are a tenant. I'm sure there are much better options out there. They do not want to help you at all throughout your tenancy and only want the initial fees, after that your on your own. I am currently renting from a landlord without any agency involvement and my life is so much easier. All bills are covered including cleaning equipment, toilet roll, furniture and a TV. They are also paying me to help with the garden. Never going through an agency again. If you can avoid this agency at all costs at least.
Hi Connor, we are really disappointed to hear you have felt dissatisfied with the service you have received from us. CJ Hole were instructed on a tenant find only basis and did not manage or collect the rent for your tenancy. Or have control over the deposit return. We appreciate your customer feedback as it gives us the opportunity to review our service where needed. If you would like to email or call us to discuss further please contact us on 9565655 or DownendLets@cjhole.co.uk , we would very much like to hear from you. Kind Regards, Rachel Godwin Lettings Manager
5/5
GoogleAn excellent service provided by the team at C J Hole. From the initial valuation to completion communication and support have been amazing. Would recommend 👌 …
Hi Kate, thank you for your amazing review. It's been a pleasure. From all the team at CJ Hole Downend.
1/5
allAgentsWithout Prejudice CJ Hole
Without Prejudice CJ Hole Downend Lets (landlord's review) UNRELIABLE INEXPERIENCED CREATIVE WITH THE TRUTH I felt that I had to manage the agents managing the property. This was my first year renting out my flat and I did not have peace of mind. why? -failure to inform the council of outgoing and incoming tenants regarding council tax, nor inform them of an accurate period of unoccupancy. INSTEAD I HAD TO SORT IT OUT - failure to set up a check in inventory which I only found at the end of the tenancy. Instead, I was lied to, saying that I had had a telephone conversation with them and chose not to have one. SAY WHAT! No written proof, of course. -failure to understand basic contract law. Telling me that I had to give 6 months notice within a 6 month assured shorthold fixed term contract. ARE YOU GUYS FOR REAL! I then go into their offices and explain to CJ Hole the difference between a fixed term and a periodic and the notice period required for landlords. (ps. please do not respond by saying "you were only trying to do your best".)
From our system we can see that we wrote to all the utility providers including council tax in line with the tenancy start and end dates. You were offered an inventory update during a telephone conversation, i agree that this should've been communicated to you in an email. We have learnt from this situation and have adjusted our procedures accordingly. The second tenancy that we did for this property was for a tenant who paid you 6 months upfront, therefore meaning that legally we were required to give them 6 months notice. During the 14 months that we were managing your property it was tenanted for 13 months and the rent was never late or unpaid during this time.
5/5
GoogleThe team at CJ Hole did an amazing job selling my house. They kept on top of everything and made sure the process kept moving. Thank you for the great work!
Congratulations on your sale Tad and for the great review, from all the team at CJ Hole Downend.
1/5
allAgentsWhen looking for a property
When looking for a property with CJ Hole they was very helpful and keen to get us in to a 2 bedroom house with our dog which we was finding difficult as most properties wont allow pets. However on completing our details and being up front and honest that one of us had bad credit but we could provide references from previous landlords and proof that none of the credit history was related to payment of rent and we also had a guarantor, we found Rachel's snooty attitude was vile and unacceptable upon calling us back to tell us that CJ Hole will never take us on and would not help us to get a property. She told us that it was really bad and that basically we would struggle for other agencies to touch us, she made us feel like a second class citizen. We both had a sleepless night feeling that we was going to end up on the street. However thank god there are actual decent people in the world because the very next day we spoke to *another agencies who told us that was rubbish and that it is down to the landlord to turn down offers not them. We have now found ourselves the VERY next day with **another agent who have found us a lovely 2 bed cottage accepted our guarantor and references and treated us with respect. We both work hard in full time employment pay our way in life and do not expect to be treated so badly from an individual because of our bad circumstances, and to say we would struggle to find somewhere well the next day we did with a cheaper deposit and a lovely modern cottage. So thank you for making us feel like crap but at least we found a decent agency now, every cloud and all that....
I am sorry that you feel this way. When I spoke to you the morning after you had viewed the property and given us your offer details, I explained the implications that your adverse credit agreement would have on your ability to pass referencing with us and to be accepted by a potential Landlord. I also said that adverse credit was not uncommon and offered you advice on how you may be able to proceed in order for you and your partner to move. I gave you the best advice that I was able to under the circumstances which you explained to me. I am sorry that you felt you had been treated badly in anyway, that was certainly not ever my intention.
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CJ Hole's Downend office has 289 reviews across three platforms: 212 on Google, 7 on Trustpilot, 70 on allAgents.
CJ Hole Downend is rated 4.8 out of 5 across all 289 reviews, and 4.8 out of 5 on Google from 212 reviews.
CJ Hole Downend, 5 Cleeve Wood Road, Downend, Bristol, BS16 2SF.
