Trusted Agent profile · Downend, Bristol
★★★★★
400 reviews across 1 platform
12 Badminton Road, Downend, Bristol, BS16 6BQ
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Downend, Bristol, at 12 Badminton Road, is rated 4.9 out of 5 across 400 reviews on 1 platform, including 400 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Downend office, from every platform, shown as written. First names only.
5/5
GoogleLisa Bird-Parsons looked after the sale of our property, we are really pleased with how the process went, communication and how quickly a buyer was found. Thanks
Hi Megan, thank you for your wonderful review! We're thrilled to hear that Lisa made your property sale a smooth and efficient experience. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleRobbie was very helpful and kept me updated through the whole process! Thanks again!
Hi Ben, thank you for your fantastic review! We're thrilled to hear Robbie provided excellent service. Your feedback is greatly appreciated and motivates us to continue delivering top-notch support. If you need any further assistance, feel free to reach out. Best wishes, Jake
5/5
GoogleAndrews have been extremely helpful and friendly with our house hunting! Elena and Lisa in particular have been great!
Dear Charlie Coleman, Thank you for your wonderful review! We're thrilled to hear that Elena and Lisa made your house hunting experience enjoyable. Your feedback motivates us to continue providing excellent service. We appreciate your support and look forward to assisting you in the future. Best wishes , Lisa
5/5
GoogleLisa Bird Parsons (Southvile Branch) was lovely to deal with and professional. She kept us fully updated throughout the sale process. Would highly recommend.
Thank you, Vicky, for your wonderful feedback! We're thrilled to hear about your positive experience with Lisa at our Southville branch. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
5/5
GoogleSpecial shout out to Lisa for her enthusiasm and professionalism!!
Thank you, Belle! We're thrilled to hear about your positive experience with Lisa. Your kind words mean a lot to us!
5/5
GooglePopped in to register our interest. Matt was really helpful
Hi Will, thank you for sharing your feedback with us. Fantastic to see that Matt was so helpful to you. Thanks again, Rhys
5/5
GoogleI recently met Robbie for a quick viewing in Long Ashton. He was the most professional, friendly and funny guy i've ever met. He answered all the questions that I asked and his open approach to the viewing really filled me with confidence …
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Robbie. Your kind words mean a lot to us, and we'll be sure to pass them along. Best wishes, Jake
1/5
GoogleIf I could give a zero star I would. One of the worst estate agents in Bristol/UK. When they need your money, they want it immediately but if you want your deposit back they're always busy and rude to assist. I left a property in September 2023 when they decided to increase my rent. It's Jan 2024 and they're whenever I call them they're always rude or busy having paying my rents on time and being a great tenant. If you are young and want to rent or mortgage a property don't go with Andrews because they rude, unprofessional and don't care about their tenants especially if you're young.
Thank you for taking time to post your review of Andrews services. I am sorry you have had a poor experience and would be interested in hearing more about your experience if you felt comfortable emailing me at choward@andrewsonline.co.uk I could then take a look and see what has happened before replying with my insights. On a specific, Andrews does not decide to increase rents. The decision on whether to make an increase ultimately comes from the Landlord themselves. So in your case it is the Landlord that has decided to increase your rent, not Andrews. The context being that rents in the UK have been increasing rapidly over the last two years due to a very low supply of property for rent and an inflationary environment pushing up Landlords' costs. Carl Howard Group Chief Executive Andrews & Partner
5/5
GoogleElena Grant, of Andrews, was very friendly and helpful. She provided useful information and made our first house viewing very easy and enjoyable.
Thank you, Luke, for your wonderful review! We're thrilled to hear that Elena made your first house viewing enjoyable. Your feedback is greatly appreciated, and we look forward to assisting you further in your home search.
5/5
GoogleI had the pleasure of working with Lisa on a transaction. She was professional, knowledgeable, and extremely helpful throughout. Thank you for your assistance, Lisa
Thank you, William, for your wonderful feedback! We're thrilled to hear about your positive experience with Lisa. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.
4/5
GoogleAndrews seller negotiator Emma was brilliant start to finish through what turned out to be a very elongated purchase (through no fault of Andrews) and would always contact me back via phone or email if there were any issues. Emma also went above and beyond towards the end of the process which was much appreciated. One issue I did have was incorrect information being provided during the viewing stages, however the service from this point has been very good.
5/5
GoogleRobbie helped me purchase my first home and I honestly couldn’t recommend him enough. From assisting me with solicitors, to helping my grandparents send statements across. He really went above and beyond to ensure that my offer would be …
Thank you, Abby! We're thrilled to hear about your positive experience with Robbie. Your kind words mean a lot to us, and we're glad he could assist you and your grandparents so effectively. Enjoy your new home! Best Wishes , Lisa
5/5
GoogleSo so grateful to Lisa and Matt at Andrews who were the dream team for getting my flat sale over the line! It ended up being a tricky and stressful process in many ways but they were always on hand to help me out, calm situations and get clarity on things. I honestly don't think it would have happened without them so THANK YOU! We are so relieved and happy to be in our new home!
Hi Lucy, thank you so much for your kind words to Matt and Lisa. We know how stressful the house buying process can be sometimes but I am so glad to hear they were both on hand throughout the whole process and in the end, got you your new home! Thank you again and all the best in your new home, Laura.
5/5
GoogleVery happy with Andrews. They were friendly and helped me through the house purchase process. Especially a shout out to Matt! (apologies that this is a delayed review!)
Hi Tilia, thank you for the five star review, we don't mind if it's delayed, we just love seeing people's positive feedback! Great to see Matt and the team have been on hand to help you find your new home! Thanks, Rhys
5/5
GoogleBefore deciding to sell my property I visited a number of estate agents in the area but Andrews really stood out above the rest. My initial contact was with Lisa who has been fantastic, talking me through each step of the process and making me feel at ease, at no point have I felt rushed or under pressure. I was informed of any viewings in good time and given feedback at the earliest opportunity, making it a seemless process. All the staff are warm, friendly and professional and seem genuinely invested in getting the best result for the client. Rebecca has been very helpful in talking me through some of the more technical aspects and a special mention must go to Amber for whom everything seems to be febreze. I
5/5
GoogleNo hesitation giving 5* for Andrews! Massive massive thanks - we have exchanged today after our purchase nearly fell through so many times, and would have done without your professionalism and commitment. From the efficient organising of viewings, speedy management of 'best and final offers' and then managing a fraught completion process, we had amazing support from the team throughout. If I ever wondered about the role of estate agents beyond viewings, I'm now in no doubt of their crucial contribution throughout the whole process. Emma has been absolutely amazing in holding the deal together after a lot of unexpected complications and delays from our lender and solicitor. Emma was brilliant at keeping both us and the vendor continually informed and on board, she was always easy to get hold of, and a cheerful, professional and wise advisor as we tried to work out next steps through the difficulties. Her good humour and encouragement really kept us going through the frustrations and stresses. Thank you again for doing such a great job that means we got the house we loved!
5/5
GoogleWe've been renting a property via Andrews for 2.5years, and have moved into a purchased property halfway through our 3rd year in the lease. Tillie has been doing a wonderful job navigating this fiddly logistical process of communicating back and forth between us as tenants and our landlords to try and make the early break of our contract as seamless as possible. We very much enjoyed our time at the property, and Andrews have been attentive to repair requests and questions we wanted to pose to the landlords re: maintaining the garden space. Would definitely recommend.
5/5
GoogleUndoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Hi Fernando, thank you for your lovely five star review to Lisa. I am so glad to hear the team have treated you so well, we know they work very hard so fantastic to see you felt this way and Lisa will be thrilled to see this. Thank you for the recommendation too and all the best, Laura.
5/5
GoogleAndrew's were the agency which managed the sale of the flat I bought (my first home!). Matt Wood in particular was terriffic, he explained everything in detail, was patient and professional with my queries and made the overall experience very positive. Would highly recommend using this agency.
Thank you for taking the time to leave us a review. We are so pleased your trusted us with the sale of your first home, fantastic to see that everything went well and that Matt provided you with a superb service. Thanks again, Rhys
5/5
GoogleAndrews have provided a great service during our sales process. Lisa and the rest of the team have been very responsive, keeping us up to date on our progress and being available to answer any questions. During our purchase Emma Willingham has been integral in keeping us up to date on progress, answering our questions and following up any queries where relevant.PositiveResponsiveness, Professionalism
5/5
GoogleAndrews have been extremely professional and responsive throughout the process of purchasing our home. There were many unforeseen hurdles along the way, but Emma (Andrew's Customer Support Adviser) really went above and beyond to make sure we were always informed on how it was progressing, and was constantly communicating with third parties to ensure the purchase was as smooth as it could be. We really appreciate her hard work and we can't thank her enough, as without her the purchase would have been far more difficult to complete. We would highly recommend Andrews for selling/purchasing a property.
5/5
GoogleExcellent communication, very accommodating around schedule. Lisa did a great job here. Rebecca was very helpful during viewings.
Hi Matt, fantastic to see that the team at Andrews Southville have been able to provide you with a superb service whilst out viewing properties. Thanks, Rhys
5/5
GoogleReally friendly and knowledgeable people, I dealt with Lisa who was great. Very welcoming 😎 Martyn …
Hi Martyn, thank you for the five star review, I know Lisa & the team in Southville really appreciate it. Glad to see they all looked after you in your dealings with us. Thanks, Rhys
5/5
GoogleMe and my partner have been looking for a property for a while now, I must say Andrews have been one of the best agents I have dealt with when it comes to keeping me informed and up to date with properties. Big thanks to Nadia who has gone above and beyond to help us. Even tho none have been for us yet I have no doubt they will keep looking out
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Estate Agents's Downend office has 400 reviews across 1 platform: 400 on Google.
Andrews Estate Agents Downend is rated 4.9 out of 5 across all 400 reviews, and 4.9 out of 5 on Google from 400 reviews.
Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Bristol won Trusted Agent.
Andrews Estate Agents Downend, 12 Badminton Road, Downend, Bristol, BS16 6BQ.
