Trusted Agent profile · Downend, Bristol

Andrews Estate Agents Downend reviews

★★★★★ Excellent

400 reviews across 1 platform

12 Badminton Road, Downend, Bristol, BS16 6BQ

Part of Andrews Estate Agents, see every office.

Andrews Estate Agents's office in Downend, Bristol, at 12 Badminton Road, is rated 4.9 out of 5 across 400 reviews on 1 platform, including 400 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.9 / 5

400

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Andrews Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Downend office, from every platform, shown as written. First names only.

5/5

Google

Lisa has been so helpful in our property search, knowledgeable and proactive, friendly and one of the best experiences we have had with an estate agent over the course of our search! Thanks for all your help ☺️

Amber · 4 June 2025

Agent replied · 2 September 2025

Thank you, Amber, for your wonderful feedback! We're thrilled to hear about your positive experience with Lisa. Your satisfaction is our priority, and we're glad we could assist in your property search. If you need further assistance, feel free to reach out. Best wishes, Jake

5/5

Google

Elena has been great. Really helpful and friendly.

Matt · 27 February 2026

Agent replied · 20 March 2026

Hi Matt, Thank you for your wonderful feedback! We're thrilled to hear that Elena provided you with such a positive experience. Your satisfaction is our priority, and we appreciate your support. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Google

Elena was fantastic and really helpful

Toms · 6 March 2026

Agent replied · 20 March 2026

Thank you, Toms, for your wonderful feedback! We're thrilled to hear that Elena provided you with excellent service. Your satisfaction is our priority, and we appreciate your support. If you need further assistance, feel free to reach out.

5/5

Google

Have had a great experience. Elena was really helpful and knowledgeable.

Kara · 20 January 2026

Agent replied · 20 March 2026

Hi Kara Mackintosh, thank you for your wonderful feedback! We're thrilled to hear you had a great experience with Elena. Your satisfaction is our priority, and we appreciate your support. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Google

Lisa went above and beyond to make the sale for me and all went smoothly

Glyn · 20 November 2025

Agent replied · 20 March 2026

Hi Glyn Ancrum, Thank you for your wonderful feedback! We're thrilled to hear that Lisa provided exceptional service and that everything went smoothly. Your satisfaction is our priority. We look forward to assisting you again in the future. Best wishes , Lisa

5/5

Google

Matt Wood is a star! Customer service goes beyond what is excepted. So friendly and helpful and is a credit to The Andrews Property Group. A valued member of staff. Keep up the good work Matt

One&only · 20 March 2025

Agent replied · 25 August 2024

Thanks for the five star review. We know that Matt will really appreciate seeing your kind feedback. Thanks, Rhys

5/5

Google

Although my offer was not accepted on a flat I was trying to buy in Bedminster, I had a great experience exchanging with Elena and viewing the flat. She was great - super responsive and very customer focused. Definitely recommend these guys if you're looking to buy.

Ousmane · 13 March 2026

Agent replied · 20 March 2026

Thank you, Ousmane, for your kind words and recommendation! We're thrilled to hear about your positive experience with Elena. We appreciate your feedback and look forward to assisting you in the future. Best of luck with your property search!

1/5

Google

Absolutely convinced that these reviews are paid for. Rebecca was the most incompetent, rude and difficult person to speak to and was incapable of reading forms correctly. Robbie lied/fabricated information throughout the entire house buying process. How they have 4.9 stars is baffling

Joshua · 20 November 2024

Agent replied · 11 December 2024

We're sorry to hear about your negative experience with our team. We would appreciate the opportunity to discuss this further and better understand the concerns you've raised. Our goal is always to provide excellent customer care, and we regret that we didn’t meet your expectations. Please let us know if you're available to talk, we'd love the chance to make things right! Best wishes, Jake

5/5

Google

Andrews have been amazing start to finish in the process of supporting me selling my property. Rebecca in particular has been an absolute star throughout and so supportive whenever I felt like I didn’t know what to do or was feeling worried. She nade the process really smooth and was always on hand to answer any and all questions. Thank you so much for everything and I will use again the future!

Leah · 4 July 2025

Agent replied · 2 September 2025

Hi Leah, thank you for your wonderful feedback. It's great to hear how Rebecca helped make the experience of selling go smoothly. Your kind words mean a lot to us and we look forward to helping you again in the future. Best wishes, Alison

5/5

Google

Hi Lisa was the senior agent who assisted us and she was so professional, helpful and timely with responding to any queries we had. Would highly recommend Thank you

Margaret · 5 May 2025

Agent replied · 2 September 2025

Hi Margaret, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Lisa. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes, Jake

5/5

Google

I was having a difficult time with my property and other agents, but as soon as I dealt with Matt Wood everything was perfect! Truly is professional and delivered amazing customer service!!

James · 20 March 2025

Agent replied · 25 August 2024

Thank you, James! We're thrilled to hear Matt provided exceptional service and made your experience seamless. Your satisfaction is our priority!

5/5

Google

We're so happy with the help and constant support we've received working with Elena Grant here at Andrews. She's been amazing at responding quickly, walking us through any enquiries we've had and pointing us in the right direction for any further support.

Helena · 22 March 2026

Agent replied · 22 April 2026

Thank you, Helena, for your wonderful feedback! We're thrilled to hear about your positive experience with Elena Grant. Your satisfaction is our priority, and we're glad Elena could assist you effectively. We look forward to continuing to support you in the future.

5/5

Google

Robbie has been absolutely fantastic in selling our flat. He's been friendly, professional and has kept us updated in detail throughout the entire process so far which makes us feel extremely well looked after during a stressful time. I would definitely recommend them for anyone interested in selling their property :)

Gemma · 20 March 2024

Agent replied · 21 June 2024

Hi Gemma, so glad to see Robbie has looked after you and supported you through what can be a stressful journey. Thank you for taking the time to write that and thank you for the recommendation! We hope all goes well with the move! All the best to yourself, Laura.

5/5

Google

Great service from start to finish when selling our flat. Robbie was always helpful and proactive with chasing the sale through. Would definitely recommend.

Amanda · 2 May 2025

Agent replied · 20 March 2026

Thank you, Amanda, for your wonderful feedback! We're thrilled to hear about your positive experience with Robbie and our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa

5/5

Google

Excellet Service, from Robbie, and Rebecca, Mat, and the others in the team. Sales dragged on, because of a broken chain, solicitors were rubbish. However, the Andrews Team were on it. They were on top of it all the time. No they haven't paid me to say this. I am happy to recommend them. Best Wishes Roger Lowrey MD Lowrey Contractors Ltd

Lowrey · 1 August 2025

Agent replied · 20 March 2026

Thank you, Roger, for your kind words and recommendation! We're thrilled to hear that Robbie, Rebecca, Mat, and the team provided excellent service. Your feedback is greatly appreciated, and we're glad we could assist despite the challenges. Best wishes, Jake

5/5

Google

Very happy with the work Matt Wood did on what was a very tricky and long winded flat sale. Matt kept us updated at every stage and managed our expectations excellently and was vital in communicating between myself, the buyer and the solicitors to ensure the sale completed

Chris · 20 March 2024

Agent replied · 28 October 2023

Hi Chris, thank you for the five star review. We know that selling any property can be a stressful experience with lots of unexpected twists and turns. We believe the key to any transaction is communication and it looks like Matt was keeping you all in the loop throughout. Thank you again for the fantastic feedback for the team at Andrews Southville.

5/5

Google

Lisa Bird was super, she really knew her stuff!! I ask a lot of questions and she was able to answer everything. Lisa was really patient with me and had such a lovely manner. I would defo recommend using Andrews purely based on Lisa's customer service! thank you

Maisie · 20 March 2024

Agent replied · 21 March 2024

Hi Maisie, thank you for taking the time to write a five star review. Fantastic to hear Lisa has been able to assist you and been patient with any questions you had. Thank you for the recommendation, Lisa will love this review! All the best for the future and we are always here for any more questions! Thanks, Laura.

5/5

Google

I have had a fantastic experience so far with my viewing and subsequent offer for a property with Andrews. Elena at Andrews has been great. She has picked items up quickly to allow this process to start smoothly.

George · 20 February 2026

Agent replied · 20 March 2026

Thank you, George, for your wonderful feedback! We're thrilled to hear about your positive experience with Elena and our team. Your satisfaction is our priority, and we look forward to assisting you further.

5/5

Google

Robbie has been amazing - he’s been so helpful and always keen to help keep things moving along and is always very cheerful!

Megan · 20 March 2025

Agent replied · 11 November 2024

Thank you, Megan! We're thrilled to hear that Robbie has been so helpful and cheerful throughout your experience. Your kind words mean a lot to us! Best wishes , Lisa

5/5

Google

Elena has arranged, communicated and conducted viewings very professionally, in both a polite and friendly manner.

Philip · 22 July 2026

Agent replied · 22 August 2026

Dear Philip, Thank you for your wonderful feedback! We're thrilled to hear that Elena provided you with a professional and friendly experience. Your satisfaction is our priority, and your kind words mean a lot to us. We look forward to assisting you again in the future. Best regards, Andrews Southville Team

5/5

Google

So helpful! Elena helped us with a property recently and was so helpful and friendly. A delight to deal with.

Rachel · 22 June 2026

Agent replied · 22 August 2026

Dear Rachel, Thank you for your wonderful feedback! We're thrilled to hear that Elena provided such helpful and friendly service. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa

5/5

Google

Lisa at Andrews dealt with our house sale recently and was quite simply superb - always on hand to answer questions and support us. We are enormously grateful for the wonderful service she in particular provided from start to finish.

Mark · 20 November 2025

Agent replied · 20 March 2026

Thank you, Mark, for your kind words and perfect rating! We're thrilled to hear about your positive experience with Lisa. Providing exceptional service is our priority, and we're glad she could support you throughout your house sale. We appreciate your feedback! Best wishes , Lisa

5/5

Google

Elena showed me around a property this week and she was very professional and a joy to meet., with a lovely personality.

Daniel · 16 April 2026

Agent replied · 22 April 2026

Dear Daniel, Thank you for your wonderful feedback! We're thrilled to hear that Elena made your property viewing experience enjoyable and professional. Your satisfaction is our priority, and we appreciate your kind words. Best regards, The Andrews Southville Team

5/5

Google

Visited today and spoke to Matt, he was really helpful with our house search.

Victoria · 20 March 2025

Agent replied · 25 August 2024

Hi Victoria, thank you for the five star review. Amazing to see that Matt was so helpful to you throughout you search, wishing you all the best! Thanks, Rhys

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Questions about Andrews Estate Agents Downend

How many reviews does Andrews Estate Agents Downend have?

Andrews Estate Agents's Downend office has 400 reviews across 1 platform: 400 on Google.

What is Andrews Estate Agents Downend's rating?

Andrews Estate Agents Downend is rated 4.9 out of 5 across all 400 reviews, and 4.9 out of 5 on Google from 400 reviews.

Has Andrews Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Andrews Estate Agents, Bristol won Trusted Agent.

Where is Andrews Estate Agents's Downend office?

Andrews Estate Agents Downend, 12 Badminton Road, Downend, Bristol, BS16 6BQ.

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