LSL New Homes Dover reviews

★★★★★ 5/5

Trustpilot

Smooth process

Incredibly fast-moving process with Martine at the Walmer site providing support and updates from first point of contact through to completion 6 weeks later. Very happy with the professionalism and tailored service that was provided to ensure I purchased the correct property for my needs.

Zack · 1 June 2026

★★★★★ 5/5

Trustpilot

We have been so happy with the process…

We have been so happy with the process for buying our first home and Sam has been so helpful every step of the way- answering my constant questions very quickly! We felt in safe hands and knew that nothing was too much trouble. Kevin also been helpful with anything we wanted checking in the house when we moved in. Thank you very much to both.

Hannah · 13 November 2020

★★★★★ 5/5

Trustpilot

Exceptional Service and Support at Arcadia Park, Aylesbury

I recently purchased a home at Arcadia Park in Aylesbury through Abbey New Homes, and I couldn't be happier with the entire experience. From start to finish, the team made the process smooth, transparent, and genuinely enjoyable.

Anupam · 13 November 2025

★★★★★ 5/5

Trustpilot

Imperial Gardens Hawkinge

Happy with our purchase at Imperial Gardens, nice place to stay and not had any major issues at all. First contact was with Shirley, and along with Marina / Heather they delivered a professional and helpful sales process. Assistant Site Manager Simon has been easily accessible via phone and messages to handle any problems and all dealt with in good time.

Ben · 21 June 2024

★★★★★ 5/5

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We purchased a new home Wellington…

We purchased a new home Wellington gardens Walmer. From sales front end ( Zoe and kate) to resolution of the minor issues after moving in (Simon) we've been dealt with by incredibly experienced staff.

Susan · 10 December 2025

★★★★★ 5/5

Trustpilot

We purchased our property in Oxford…

We purchased our property in Oxford last year and moved in October and dealing with the development team since last year. Site Manager Nev is always one phone call away he helped us in every possible way for snagging or any small issue . He always go extra mile, very satisfied with the service and we recommend Abbey homes .

Mosh · 2 November 2021

★★★★★ 5/5

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chestnut grove

Site manager Ben at the chestnut grove development was incredibly helpful during the first week of owning my property, any issues I had were quickly resolved,

Scott · 12 February 2026

★★★★★ 5/5

Trustpilot

Myself and my partner could not be more…

Myself and my partner could not be more pleased with the standard of customer service that Aidan provided throughout our home being built. We were updated regularly on the development of our home and any questions or queries we had were answered promptly. We would like to thank Mick and Andy for going above and beyond to help us settle into our new home.

Gavin · 6 November 2020

★★★★★ 5/5

Trustpilot

Nick and Mick have been excellent

Nick and Mick have been excellent. Nick being the one processing the sale and Mick completing it. Could have not gone any better to be honest. Great people, who provided great service at a timely manner. There were no false information provided, dates were adhered to throughout. Could have not asked for a better experience buying our first home.

Amir · 4 November 2021

★★★★★ 5/5

Trustpilot

James at Manor Grange - the reason we brought our house

The reason we brought our house was because of James. He is at the Manor Grange site. When we were first going for viewings at different developers, my husband instantly took a liking to him, and I think we must have had maybe 15-20 plus viewings around different developments, some even suited are needs better than the one we currently brought. But just on the sole basis of how he approached selling the house, with a lot of honesty, we went with it. It's hard to tell when people are selling houses, whether they are honest or not; but he was very frank and straight to the point. His manner of selling was not pushy, he had a good laugh with my husband. He took us around and showed us a few homes. We initially wanted to reserve a property on the site for £485,000 and explained that I was self employed and my husband was employed so our mortgage application would end up being a lot more longer. He said that's absolutely fine and still encouraged us to take the leap as it was our first home. When things were getting delayed by others, for example the solicitors, he would go out of his way to call them and chase it up on our behalf to help the process faster. That house ended up getting reserved the next day and we were gutted. He then told us to come down and would show us another house, we went and liked it, but was above what we wanted to pay, price being £525,000. Worked out well in the end because we just had to save a little more for our deposit and as our mortgage application took longer because I was self employed we managed to use this time whilst underway to save up that extra money. From beginning to end, he has been nothing short of supportive. On the day we moved in, my husband was back at my old house, and I was at the new house, the bed arrived but with one delivery driver because his other driver called in sick. My husband called James to help in a panic as he was an hour away and it was too heavy for me to hold as I'm heavily pregnant, and within not even a minute he turned up and helped unload a very heavy mattress and also the headboard which was very heavy with the delivery driver. He did not have to do that, that's not his job, but I was so appreciative of him taking out a good 20 mins of his time to help. Now if that is not good customer service then I don't know what is. No question is too much for him, if he didn't have the answer to something he would chase it up and get back to us the same day. During the whole process he kept us fully updated and we were well informed about everything that was going on, he also did video calls for us to show us the house whilst it was in itsLast stages, sent pictures and really went out of his way. At no point did I feel we were forgotten about. He also showed us his own house which is on the development and took us around which was unbelievably kind of him (as we would be buying the same house type) and to get some inspiration of what he had done with his own house. When we moved in he checked in on us and was very welcoming, and as I was pregnant he also called me up to let me know if my husband was ever out and I needed anything I can just ask him, which is very thoughtful of him. He is a lovely guy, we wouldn't have brought this house for sure without him being in the process. Any issues I've had, he's raised it up above swiftly and promptly. I really think this guy deserves a raise and is a massive asset to Abbey New Homes as a company, he should be on a lot of money (and no he has not asked us to write this review) but we were shocked at his customer service, other developments we went to, not a single one dealt with us the way he did and that's what drew us in immediately. He isn't just a sales person, he's a lot more than that - friendly, professional, efficient and just a fun chap to speak to. I also want to mention Justin, who has also been extremely pleasant to engage with (the site manager), you can tell he does not try to brush things off and is trying to get sorted any snags that need sorting as soon as he can. Thank you so much for everything James, words cannot describe how happy we are.

Zaynab · 29 February 2024

★★★★★ 5/5

Trustpilot

Hawthorns - Abbey Homes Review

Buying our first home from Abbey proved to be a smooth and relatively simple process. The communication from the head office + onsite teams (Trish, Dean, Rob) has been great. No major snags have been found and the minor ones are being fixed at a good rate by the team onsite. We would absolutely recommend Abbey Homes to other buyers!

Daniel · 4 February 2021

★★★★★ 5/5

Trustpilot

Montagu place-

We moved into our new home on the 28th of October, and we are so pleased and very satisfied with our home. A million thanks to the exceptional sales team, especially Sara. Their communication was amazing and they offered helpful advice. They always kept us informed and made the process so much easier including chasing up our solicitor. Nothing to fault at all. The house is finished to a good standard and the minor defect we found was instantly dealt with by the site Manager Dave who is friendly and very approachable. We would recommend purchasing a home with Abbey.

Ijay · 15 November 2022

★★★★★ 5/5

Trustpilot

First Home

My boyfriend and I recently bought our first home with Abbey Developments. The whole process was extremely smooth and efficient, and we couldn't be more grateful to have had such a great experience. Trish and Ben were amazing! They were totally on the ball and communication was excellent - they updated us every step along the way. Thank you again!

Rachel · 18 January 2021

★★★★★ 5/5

Trustpilot

We recently moved into a new build with…

We recently moved into a new build with Abbey Homes, and honestly things couldn’t have gone better ! With just a small amount of snags they were able to fix everything in a timely manner. We are really grateful to Connor the site manager! He has been a great go to and so happy to help, thank you all at abbey homes for making this as stress free as possible and amazing customer care !!

Alex · 10 May 2024

★★★★★ 5/5

Trustpilot

As a first-time buyer

As a first-time buyer, the whole process of purchasing a new home can feel overwhelming, especially if you’re unsure who to approach or what steps to take.

Rohin · 12 January 2026

★★★★★ 5/5

Trustpilot

Our Abbey home in Stoke Mandeville

We are delighted with our new home at the Hawthorns in Stoke Mandeville. The Bromstone is spacious and flows very well. The standard of finish is of a high spec and of course there have been some snags as expected but these have been rectified to our satisfaction. We have found all the staff, literally, to be very helpful and friendly especially Trish, Dene and Henry with whom we have had most contact and who are a credit to thecompany

Ian · 26 October 2022

★★★★★ 5/5

Trustpilot

Fantastic home and after care service

Fantastic home and after care service! Could not ask for more from my first new build home. Thank you Maisie for making our new home journey more enjoyable.

Customer · 12 April 2024

★★★★★ 5/5

Trustpilot

Pine Grove Crowborough

Very pleased with the service recieved by all of the team from start to finish. I must make a special mention for the site agent Ben who went above and beyond his call of duty on multiple occasions and really made the process uncomplicated and stress free.Thank you Ben! We love our new home.

H · 19 January 2022

★★★★★ 5/5

Trustpilot

Sara and her team especially Sara were…

Sara and her team especially Sara were absolutely wonderful so helpful in every way dealing with us when our own buyers were messing us about thankfully everything worked out well and we can’t wait to move to our new home so thank you for everything that you’ve done for us

MAUREEN · 28 July 2022

★★★★★ 5/5

Trustpilot

We have just moved into our new home

We have just moved into our new home. As with all new builds we were apprehensive but Sara was amazing! Kept us fully in the loop on progress and how it was going. Took us through how it all works and what to expect meaning we had no nasty surprises! She is a diamond and an asset to the business!

Lauren · 6 November 2020

★★★★★ 5/5

Trustpilot

Abbey Homes Four Elms - Awesome

Sara who helped us through the process from beginning to end was amazing and so accommodating. Always kept informed of how the build was doing, issues raised and resolved with no issues. The property is great, finished to a high standard and any snagging issues are logged properly and resolved. Great area and great property. Also Sara is awesome.

Cal · 9 November 2020

★★★★★ 5/5

Trustpilot

St Nicolas Place- Excellent customer service all round

Excellent customer service all round. Clare and Janet were extremely helpful on all contacts and Clare was really generous with her time when visiting before the house was ready. Everyone on the site is really helpful and responsive - huge thanks to Lloyd and Nev real stars and nothing too much trouble. Thank you to you all

Elizabeth · 30 March 2021

★★★★★ 5/5

Trustpilot

All staff we met were informative and…

All staff we met were informative and helpful during our buying process. Handover was very thorough and snagging was minimal and dealt with easily.

T · 7 May 2024

★★★★★ 5/5

Trustpilot

Berryfields

We have bought lots of new builds and therefore have some experience to make comparisons across many builders - as ever, it is the quality of the actual site managers that make the biggest difference.

KB · 13 September 2025