LSL New Homes Dover reviews

★★★★★ 1/5

Trustpilot

Absolutely dreadful company to deal…

Absolutely dreadful company to deal with. Aftersales doesn't exist at all, leaving snags years on end, we are coming up for 3 years now. It feels like they Discriminate between customers aswell. Stay clear and buy from someone else, unless you have the patience of a saint.Edit: Fell outside the warranty period? It was reported within a few months of moving in. Just another example of the "customer service" at hand with Abbey New Homes.

Daniel · 6 July 2023

★★★★★ 1/5

Trustpilot

Dream house to absolutely nightmare

When we bought our new house we were delighted. The first few weeks of moving in the staff couldn’t be faulted. However after being more than a year while the house has started to settle that’s when all the problems started.The houses are fitted with poor quality materials that do meet the national standard but only just. Squeaky floor, unlevel staircase, issues with drainage in carport, marestail breaking through tarmac in drive way and other issues.When contacting Abbey Homes customer service they are really rude and unhelpful. Always seem to pass you on to other people and the problem never is actually resolved.Customer service is shocking as we would never buy a Abbey house again as we are left with house that has lots of issues and they are now refusing to resolve the issues.

Ana · 15 December 2024

★★★★★ 5/5

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5* service

We work with Dante La Bella as a maintenance contractor, providing Abbey Developments with after care services. I find my interactions with Dante to be friendly and professional.Dante is always on hand to answer any questions and works with us to help us deliver customer care jobs for them.

CURA · 27 February 2020

★★★★★ 5/5

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Saffron Walden, Crocus fields - Dave Molloy

Saffron Walden Crocus fields - Dave Molloy.We recently bought a new home on the Crocus Fields new development in Saffron Walden. As with any new build property there will always be snags and minor issues to resolve however it is the quality of the follow up and resolve that matters. Dave Molloy, the site manager at the development, has been brilliant. Since we moved in during November 2022, he has been responsive to any requests or questions we have had, made us feel like his only customer (which we are certainly not) and overall exemplified great customer service. Very happy to recommend.

Carolyn · 17 January 2023

★★★★★ 5/5

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Imperial Gardens, Hawkinge

Couldn't be more thrilled with my new home.From start (Marina and Sara in the show home) to finish (Simon and Steve on site when I moved in) everyone has gone over and above to make sure things have gone smoothly.The home itself is beautiful and exceeded my expectations and the aftercare is second to none.I would definitely recommend buying from Abbey Homes and if you do they will be there every step of the way.

Amanda · 21 June 2023

★★★★★ 5/5

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Just purchased a Maxwell at Richmond…

Just purchased a Maxwell at Richmond Park. First time buying a new build. Very smooth purchase everyone at Abbey have been amazing. Can’t fault anything with the property we are very happy. From Leianne in the show home office to the site managers they just couldn’t help enough and even after completion they have been available if we have had any questions.

Jason · 21 July 2025

★★★★★ 2/5

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Owner of an Abbey home

Been an owner of an Abbey home now for 4 years and I'm still waiting for repairs to be made which were agreed upon almost 2 years ago. Repairs which are only required because of mistakes made and covered over by the original builders.I'd love to recommend Abbey but they have done nothing to deserve my recommendation. I know some people are happy with their houses, but the fact is, if you have to deal with them after the buying process, it is painfully slow. I will however mention that when you you do eventually get a reply or when I've spoken to them on the phone, they have appeared pleasant and helpful - I'm just waiting for their actions to match this.If the repairs are ever made, i'll update this review - im not holding my breath.Updated as I have recieved a response, still awaiting repairs. Upgraded to 2 stars for now.

Graeme · 20 May 2020

★★★★★ 5/5

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The process of purchasing a new Abbey…

The process of purchasing a new Abbey home 3 months ago was facilitated by the supportive and informative sales team. Karen’s attention to detail was great.The inevitable snagging that followed the move has been dealt with quickly and effectively by Mic which can’t always have been easy (thanks very much). This has really enabled the lovely new home to be enjoyed.

Nick · 6 May 2024

★★★★★ 5/5

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We recently purchased a new house at Imperial Gardens…

We recently purchased a new house at Imperial Gardens, Hawkinge. The Abbey sales team and site managers were most attentive and helpful in all matters. The few small snagging faults, which I think occur with most new builds, were quickly put right with the prompt action by assistant site manager Simon. Many thanks to all the staff for making the experience straight forward and stress free.Jen & Dave Arnold

Jeanette · 16 November 2023

★★★★★ 5/5

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Sara and Marina at Montagu Place

Sara and Marina at Montagu Place, Sandwich are extremely kind, caring and professional. Any questions are taken seriously and responded to with speed and efficiency. They understand that buying a property is one of the most difficult decisions a person can make and they guide you through the process every step of the way. We feel safe in their hands and also feel safe in buying an Abbey home. They are beautifully constructed in traditional brick and block and give you a hug as soon as you enter the front door. We can't wait to move in.

Mrs · 2 December 2022

★★★★★ 5/5

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Plot 58, Wavendon Gate, Abbey Homes

I am very well thanks to abbey homes for getting us our dream house. bought 3 bedrooms house on wavendon gate development by Abbey home. The whole experience was awesome from day one of purchase of this house. the sale team were brilliant, Cathy always keeping us update about sale progressed. all Team is very cooperative specially Iam very thankful to site Manager Deen he always reachable and helpful for quick fix snagging of our house. Much Thankful for sale and site Team

Nadeem · 15 November 2022

★★★★★ 5/5

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Great experience

So far our experience purchasing our new home at Montagu Place in Sandwich has been great.Sara has been very helpful from the day 1 and has been a pleasure to deal with.We can’t wait to move in 😁

Steve · 21 February 2022

★★★★★ 2/5

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We purchased our Wingham property in…

We purchased our Wingham property in Houghton Regis just over two years ago and initially loved the home. The room sizes were impressive and it felt like the perfect family house. Unfortunately, our experience with Abbey Homes since moving in has been extremely disappointing.

Alix · 28 December 2025

★★★★★ 5/5

Trustpilot

Many thanks, Abbey New Homes！

We decided to move to this country and were so lucky to have met a great team from Abbey New Homes, who has given us enormous support throughout the whole process, from the day we reserved a property, till our settling down in one of the most beutiful houses at St. Nicholas Place in Oxford. Our special thanks to: Claire of the sales office who helped us a lot in liasing with the developer, and updated us the progress from time to time. Our site officers, Llyod and Nev, are both super friendly and extremely helpful. We were particularly impressed by knowing that most of the items on our snagging reports, though many of them are minor and cosmetic, were already fixed soon after the handover. As a first time buyer and newcomers to this country, we could not be happier with the quality of and service provided by Abbey New Homes.

Jenny · 18 October 2022

★★★★★ 5/5

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Quality & Excellent HOME builder, detailed builder to deliver warmth home

The site office has been listening and taking care of requests on house improvement works. The team is hard working, details attentive to my requests - e.g. door / window / fence even lawn caring. I will praise the team from site manager Lyold, Nev to site workers (eg Bob, Chester) on taking care the site works in profession manner as well as communication with house owners. Quality works, warming & attentive interaction, follow through the requests. This might not be the biggest builder in England, but certainly one of the best quality & customer oriented builders in England.

Chris · 10 October 2022

★★★★★ 1/5

Trustpilot

You've been warned!

Brought a house from Abbey New Homes (Shabby Homes) in 2016 and I've had over 47 problems including the following:1. Cooker not working on day 1 (had to wait for warranty replacement)2. Water leak 3 months after moving in3. Boiler constantly looses pressure reported 1 months after moving, Abbey Homes are refusing to fix this issue.4. Water leak that flooded the living room damaging carpets, ceiling, walls, furniture, electrical goods - Abbey Home would not accept responsibility for the cost of damages and had to send out 4 plumbers to fix the issue.5. Fence fell down 1 month after moving in, refused to fix issue, I had to hire a professional to resolve the issue.6. Driveway was sloping toward the house causing water build up and dampness. 7. Bedroom wall fell down. To summarise, I've basically had to rebuild my house. Unless you want to take on a large project and pay for the privilege I would suggest looking else where, or maybe attempt to build your own house.I would also like to add I could have brought an identical house from Bellway 20k cheaper.

Robert · 21 September 2018

★★★★★ 1/5

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After all the hard work of saving for a…

After all the hard work of saving for a deposit and selling of my first home and then living in temporary accommodation, we couldn't wait to move in!Finally the day arrived.....Oh my days, I sat on the stairs during the very rushed sign hear handover, looking around in disbelief, this was mine! All the hardworking paid off! You are probably wondering why I've given a one star rating....Did I mention that whilst sat on the stairs my head in my hands, as all I was seeing was shoddy workmanship, missing patches of paint, walls not straight, lights not in the right place, tiles in the bathroom cracked, tile finishing strips, not reaching the ceiling, big clumps of sealant, missing items, dust, dirt and grime, an indication of an uncleaned property prior to handover.I gave a 3 page (front and back) list of all the snags, the very next day.My rear garden is higher than the air bricks:My new kitchen was so poorly fitted and items broken it was just a joke (it's been replaced by Symphony, but they have made it worse, so should be back to sort but have let me down again and again)The lovely chrome downlighter's in the bathroom look great when on, when off they are actually painted white! I thought these could just be moved out of the ceiling to paint? Must be something I know nothing of eh?!The shower screen wasn't even sealed, so water has gone through to the bath panel and this has now blown.3 attempts for a cracked tile to be replaced. Each time, the site manager has been nothing but useless.The customer service since and even during the purchase process has been horrendous.They wouldn't even allow us to get into the property during the build stage, we wanted to experience everything.On reflection, it's because they knew they had shoddy workers, a site manager who couldn't manage his way out of a paper bag and does nothing.Looking out to all of the other properties next to me and behind, how come there are three different types of fencing? How is this uniformed? I can't wait to rebuild a deposit, this place will be back on the market and I will be off. I'm buying from a company who actually cares about its products, its name and its customers.

SteveR_83 · 19 June 2018

★★★★★ 1/5

Trustpilot

Do NOT buy from this company!! Phase 2, Cardington

I would not recommend this company anyone!!Being a first time buyer we were super excited about buying our first family home. The sales office were fantastic in selling the house to us, and kept in contact the whole way through the purchase.Things were great... until we moved in in October 2017.9 Pages of snagging!! The first site manager was absolutely useless.. Lied to us, made us feel stupid and uncomfortable and preferred to spend his time sitting in his van playing games on his phone. He even ruined our brand new curtains whilst trying to seal the windows (which should have been done when the windows were fitted). Its taken until now to be reimbursed by abbey homes so i can replace them. We have now also found out he was cutting corners and forging signatures!!The after care of abbey homes is diabolical.. I've been trying to get the final 2 pages of snagging finished, which is almost impossible to do!! Customer care NEVER answer the phone and when you leave a message like it asks you to, they DON'T call you back. Pointless sending an email too... that gets completely ignored.They never take responsibility for any of the problems, always super quick to blame someone else. When you do eventually get to speak to someone at customer care they are rude, tell you that you are wrong and seem like they can't be bothered to speak to you. Between me and my partner we have taken so many days off work for people to attend the property, who do the absolute minimum amount of work, make up excuses as to why they can't do the job, arrive without the correct tools or (in most of our cases) fail to show up at all!!Please Please Please, do NOT buy an abbey homes property!! After reading these reviews it seems a lot of abbey homes sites are the same. I really wish I had done more research before buying this house. We should have been excited about moving into our first home. Instead its been overshadowed by problem after problem and constant nagging and phone calls to try and get problems sorted.I could write all day about this company, but I think they've taken up enough of my time!Please do your research before buying an abbey homes property.

Steph · 7 June 2018

★★★★★ 1/5

Trustpilot

Darland View

Be aware that once they have finished the last house onsite there off and gone....... They've seeded areas rather than turfing and the top soil was full of stones so the seeds have nowhere to go. It just looks a mess and even the management company won't take it over as its in such a messAbbey Homes please can you sort this out, a bit of love and care would go a long way. I recon a few days onsite a bit of weed killer.

Robert · 10 August 2022

★★★★★ 1/5

Trustpilot

Mouldy Kitchen Floors, Thanks Abbey

Abbey have still left us with mould growing under our kitchen floor and have now washed their hands of the situation following 2 months of trying to tell us we were lying. Investigations have shown lying water underneath the lino and now that they have realised the washing machine isn't leaking and the pipes under the sink are fine (like we already mentioned) they refuse to now take any further action so leave us with mould in our home.

Stuart · 22 October 2024

★★★★★ 5/5

Trustpilot

We moved into our new house three months ago. Caldecote Fields

We moved into our new house three months ago. Karen, from the sales team, was very helpful in assisting us with the purchase of the property. Michael, from Abbey Homes, has also been incredibly supportive in addressing the minor snagging issues that arose within a relatively short time frame. We are extremely satisfied with our new home.”

Rob · 3 May 2024

★★★★★ 5/5

Trustpilot

Newly moved to an Abbey New Home

We moved to a newly built house from Abbey 3 months ago. Although we were unsure before moving on how the whole experience would pan out, we were pleasantly surprised when the time finally came to get the keys. Induction to the new home is detailed and the construction managers, which can always be easily accessed, do whatever is reasonable to address any issues in the snagging list (and any other which may appear only after some time in the new home). The houses are finished to a good standard and we found the number of defects to be minimal.

Rodrigo · 27 July 2022

★★★★★ 5/5

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Thank you Abbey Home- St Nicholas…

Thank you Abbey Home- St Nicholas Place- team for making my first home experience an extraordinary from day one. Also, I would like to thank the site manager (Neve) and after care team (Lester) for their help.

Majd · 4 November 2021

★★★★★ 2/5

Trustpilot

Can't sell on our property Liberty View

We bought a new apartment 10 months ago. It hasn't suited us so we are in the process of selling. However it's a leasehold apartment and no leases have been registered for the development and we are in limbo.Abbey’s solicitors failed to send all the necessary paperwork to our solicitor for land registry to be able to register the paperwork. That got sorted thanks to our old solicitor. Now we find that Abbeys solicitors have sat on some other land registry queries for the best part of a year and we cannot register until that is resolved. Total incompetence. We could lose our sale because of this. It will also hold up registration of any further registrations.Don’t get me wrong the flat itself is lovely it just doesn’t suit but it looks like we may be forced to live here until Abbey get their legal team in order! We have spend hundreds of thousands of pounds and can’t prove we bought anything!

Michelle · 20 September 2024