LSL New Homes Dover reviews

★★★★★ 5/5

Trustpilot

Amazing New Home!

We are so pleased with our lovely new home and the excellent service we have received from all the Abbey Team at the Hawthorns development in Stoke Mandeville. We have had some friends from the construction industry visit to give the house a once over and they have both said it is extremely well finished and the standard is one of the best they have seen! It's very reassuring to have this feedback from independent roofers and plumbers and demonstrates the high standards Abbey deliver to. Trish from the sales team has been fantastic with communications and keeping us informed throughout the process.The few minor snags we had have been dealt with quickly and efficiently by the site management team, many the same day we reported them. Dean and Henry have both been brilliant with handling our home demos, queries and follow ups. We couldn't be happier with our new home and if anything, it is even better than we were hoping/expecting. Hopefully we won't be moving again for some time but if/when we ever do, we wouldn't hesitate to buy another Abbey home, highly recommend!

Tom · 27 May 2022

★★★★★ 5/5

Trustpilot

Montagu Place- Sandwich

Proud Owners of Plot 69! For our first ever home we could ask for anything more! We had a great experience from the start! Lisa and Sara have been brilliant with our weekly updates. They were so helpful. Dave the site manager has been brilliant with the few minor snags we have found since moving in. Would definelty recommend abbey homes. Have one negative. The solicitors they recommend were pants. Communication slacked. Luciky Sara and Lisa always chased them for us. So that helped greatly.

Customer · 25 May 2022

★★★★★ 1/5

Trustpilot

Darland view Green areas Mainterance

When the construction works were completed and the compound areas and the site car park were removed and made in to green space, we were told they would be turfed ( this was from the sales and the site agent) All we got was a quick rake about and a bucket of seed, which actually hasn’t germinated and been taken over with weeds. These areas are so bad that children on the estate are unable to use these areas. The maintenance of these green areas have not been maintained for months now and the estate does not reflect the money we have all paid for the properties on an executive development. The block paving roadways are full of weeds and are also looking disgusting.Very poor estate management by abbey development .

Jon · 22 May 2022

★★★★★ 5/5

Trustpilot

The Hawthorns, Stoke Mandeville - my new home

I have bought my first house in The Hawthorns and recently moved into the property and very satisfied with the quality and service received so far. Trish from sales team, was my main point of contact and have always kept me well informed about the proceedings or any changes. She is always very prompt with her response. For the snagging and other queries, I have been in contact with Henry (site manager) and really happy with his swift response and quick turnaround. Regarding the snagging, there were very minor issues and we’re dealt easily. Happy to call this place my new home.

Pallavi · 19 May 2022

★★★★★ 1/5

Trustpilot

I would never recommend Abbey New Home…

I would never recommend Abbey New Homes Developments. I have had so many issues...5 years and they still haven't resolved them. We current have part of the first floor sectioned off as the floor is unsafe. NHBC are no help... they delay and delay.

Mike · 3 July 2019

★★★★★ 5/5

Trustpilot

The Hawthorns Stoke Mandeville

We recently purchased our new home at The Hawthorns Stoke Mandeville. We mainly dealt with Dean, Trisha and Michelle who were very helpful and efficient, making our whole process effortless. I would highly recommend them.

Lesley · 18 November 2021

★★★★★ 4/5

Trustpilot

Westbrook Place

Sam was very patient with us and supported us all the way through when things got tricky. She always chased people on our behalf and worked very hard to secure us our first house. Thank you, we love the house!

Kathryn · 10 November 2020

★★★★★ 5/5

Trustpilot

Bought a new home with Abbey last year…

Bought a new home with Abbey last year and they have been great. Very high quality build and a great team on site. Problems were fixed very quickly and the house is amazing.

Darragh · 1 March 2022

★★★★★ 4/5

Trustpilot

Tavistock Place - Wixams

1) Booking: (Good) All documents were shared clearly. Although there was a push for pre-selected solicitors to speed up the buying process, but we were not compelled to do so. We ended up choosing them however as there was a deadline to finish the contract exchanging process. 2) Customization: (Good) No upgrade options available but the house was decently spec-ed already with flooring, appliance, turf etc. came in as default3) Handover: (Fair) It would be helpful to have a standard document or a video link to some of the complicated things for a first time buyer - example the boiler pressure control, stop valves underneath the sink, room heater controls, etc. 4) Build quality: (Fair) The floors seems to have less rigidity compared to some of the other new builds form other builders. This has been my main issue and concern point. The rest of the walls, fittings etc are good, if not excellent.5) Design and layout: (Good) The floor plan is good considering the plot size. Decent sized bedrooms, compared to many of the new builds from other builders. 6) Common areas: (Fair) As it is a new development work is still ongoing and, more or less, as per schedule. The quality of pathways, shurbs and landscaping are not the best but is acceptable for me. 7) Issue resolution: (Fair) I will break it down into Two types:-Easy ones like replying emails with P.V. cells certificates, getting a touch up paint on a wall or skirting, filling up cracks around the staircase, fixing door alignments etc are promptly attended and taken care off.-Hard ones like a creaking noise on the floor around one wall are still outstanding since 3 months. I am told it would be taken care off, so I will have to wait and watch. Also there are some steps within the stairs which creaks; it was attended to but the noise has come back after a month.+ value for money, floor plan, decent customer satisfaction- floor build quality, upgrade options, inconsistent customer satisfactionSuggestions:(a) Please standardize the handover process with "easy to go back" documents or videos.(b) Also there should be a standard issue resolution web database to track issue resolution. (Can be a simple excel in a shared drive). (c) Some of the main customer interaction points like booking, handover and the 7 day visit should be controlled by Abbey New Homes more closely.Overall: (Fair, > Good) Apart from the floor creaking noise highlighted above, I am a satisfied customer. Thank you to the entire team and hope the floor creaking issue is resolved soon so that I can finally have my house warming party.=========30/3 Edit: Floor creaking noise is now resolved (28/3) and I have bumped up the overall satisfaction to good from fair.

Gaurav · 30 March 2022

★★★★★ 5/5

Trustpilot

Tavistock Place. Grandad's great adventure!

Moved into Tavistock Place last November. I had previously had spent 18 months looking for a house in the Bedford/Ampthill then came across Tavistock Place. My first impression when entering the site via Horseshoe Crescent (west end) was "I could live here!"The layout and space indicated much thought had been given to the management of vehicles, mixing of house designs and the need to limit overlooking of neighbouring properties. A good job Abbey.Moving up from Wales gave particular problems with site visits due to distance but I found that communications during the sales process were good via the selling agents Elevation. It was some time before I realised that I was head of a chain of five purchasers. Ouch! With varying degrees of competence and lassitude down the chain, it was only by the persistence and professionalism of Nick and Daryl of Elevation that my purchase was finally realised. Well done Elevation.On moving in, the original problems, identified on the initial snagging visit, had already been dealt with.Andy and Mick (Abbey construction) responded quickly, fairly and professionally with all subsequent build problems giving advice and support to me with all aspects of site requirements. Thanks guys, you made a difficult move for me relatively simple. Great team. Thank you.

Mr · 28 March 2022

★★★★★ 5/5

Trustpilot

Happy with our home and the service from Abbey Homes

We recently bought a new house on the Hawthorns development at Stoke Mandeville. Since moving in last year in November, we have asked Abbey Homes for advice on a number of matters and they have been extraordinarily helpful. We have had no issues with the house which is a high quality build and any minor snagging issues (always expected with a new home) have been dealt with efficiently and promptly by the site team. We have found Dean, the site manager and also Henry who works with him to be particularly helpful and friendly. We would have no hesitation in recommending Abbey Homes to anyone and feel that they definitely do provide a first class and caring service.

Bibi · 21 February 2022

★★★★★ 5/5

Trustpilot

New Home

Firstly I would like to state that Dante (Customer Service Manager) has been absolutely amazing from start to finish. Like the vast majority of New builds; problems arise and sometimes in an abundance, however the aftercare that we have received has been impeccable. The estate is well designed with a very small amount of dwellings built, the house is amazing and we’re now loving our new abode. Super pleased with how smoothly things were initially at point of sale, but the impressive thing was the swift action that Dante applied as and when we discovered issues - super job Dante and the CS team.Jon & Lauren (Wavendon Mews)

Jonathan · 10 February 2022

★★★★★ 4/5

Trustpilot

Thank you Ben!

Although the not being very happy with Abbey Homes themselves for multiple reasons, the site manager Ben was brilliant, he sorted a lot of issues out for us in a timely manner and was really responsive.

Kate · 21 May 2021

★★★★★ 5/5

Facebook

Smooth sale and completed with no problems. Gail was great and yes would recommend Abbey Homes. After sales team were on hand to help with any snagging thanks to Ian. 😊

Kiran · 16 March 2022

★★★★★ 2/5

Trustpilot

Disappointing customer service

We moved into our house on Low Weald Lane in Horsham over a year ago and we are still waiting for our snagging to be completed. Customer service has been very poor and we have had to wait months between consultations regarding what needs to be done. Customer service from Abbey Homes deteriorated rapidly as soon as they got their money, they don’t seem interested anymore. We love our first home but have been left very disappointed and frustrated that a brand new home has imperfections which nobody seems interesting in solving for us.

Kathryn · 13 January 2022

★★★★★ 5/5

Trustpilot

Fantastic new home

We recently moved into our brand new Abbey home at Harts Hall Place a week before Christmas, and it’s been great .From the time we reserved the plot, Sam from sales has been on hand to help with any queries or problems we had.We were kept up to date with the progress of the build and even got some lovely photos sent over on email so we could see how it was progressing.The whole process from reservation to completion has been a stress free experience.We have a few snagging issues as you would expect with a new build , but the site manager has been on hand to discuss these and we are confident these will be resolved promptly.I would recommend this developer to anyone looking for a new home and couldn’t be happier with our lovely new home .

David · 7 January 2022

★★★★★ 5/5

Trustpilot

I recently have bought a house from…

I recently have bought a house from Abby development. The whole experience from the start to the end was brilliant. Their customer service is second to none. I highly recommend this company.Especial thanks to Clare and Neve.

Nasim · 18 January 2021

★★★★★ 5/5

Trustpilot

Happy Experience Buying New Home.

I have just bought a new home from Abbey New Homes and the process from start to finish has been absolutely excellent.Starting off with the Abbey Sales Manager who was very friendly, courteous and professional and took a real interest in meeting my requirements. She must have the patience of a Saint with all the questions and enquiries i raised throughout the process.Then on to the Sales Team who kept me informed through every step of the way and finally the Abbey Site Manager and his Team who handled everything so smoothly with regard to an initial house viewing and the handing over of the keys at an agreed mutual time.I cannot praise my experience dealing with Abbey New Homes high enough. Thank You.

Graham · 25 November 2021

★★★★★ 5/5

Trustpilot

Hardworking site manager

Valentin is very hardworking and helpful. He has a very busy schedule but always gets back to me and he definitely goes above and beyond for the company.

Customer · 10 May 2022

★★★★★ 1/5

Trustpilot

What Customer Service?

Avoid buying from Abbey unless you have lots of time to spend going back and forth on emails and don't mind the stress that comes with it. Once they've sold you a property they simply don't care if you have any problems and even if you are successful in getting them to do something it is still done wrong/badly. Customer service is the worst, they only have one customer service representative and you can't escalate higher.

Stuart · 4 September 2024

★★★★★ 1/5

Trustpilot

You responded to my previous comment…

You responded to my previous comment saying that you’ve already returned my deposit. Please will you let me know what date my deposit has been returned as I have checked my accounts and not yet received this.Also it might be worth asking your sales team staff to familiarise themselves with the transfer documents as I was told there were other dogs and cats on site and if this wasn’t applicable to the private purchasers, it would help everyone if the sales person were to tell the interested parties upfront, rather than waste their time and money.

M · 1 October 2021

★★★★★ 1/5

Trustpilot

Build Quality/Customer care Abbey Developments.

Further update:The Insurance company have been very professional and reviewed my complaint and as such upheld it as a defect from when the property was constructed - it would appear the property contravenes BS8203 ( although this was approved by Abbey Developments) and as such the insurance company have settled less the excess.Having contacted Abbey Developments to request their views - they have now declined to deal with me as they believe I do not have a contractual agreement with them. This is an interesting turnaround as they have been communicating with me directly up until this point and I own the title to the insurance cover as the present home owner.I will update my review once proceedings have concluded.

Charlie · 30 September 2021

★★★★★ 1/5

Trustpilot

The worst experience

Where do I start?! There aren't the words to explain how beyond disappointed we are with our Abbey New Homes. If we could return it, we would in a heartbeat. We've had all the issues including 2 toilets leaking buckets of water, water coming through the ceiling from the ensuite sink, a large area of the ceiling in the kitchen coming down to repair pipework and now the main shower leaking and saturating the wall behind which all needs to come out to be repaired. Not to mention the 2 separate electrical issues with the boiler and the paintwork that literally could have been done better by a 5 year old. The latter we are still waiting to be rectified despite 5 different "painters" attempting to repair, yet only made things worse and swore at us in the process. We hoped to finally make progress with a so called "Customer Service Manager" who reassured us to leave everything with him and he'd sort it, but this was a further joke. Literally nothing has been done despite further chasing. Not only all of this but there was no cover of an emergency plumber/electrician so we were on own! These just cover the basic issues we've had but won't bore you with the rest if you've read this far. Safe to say you'll regret spending your hard-earned money on a house that is your worst nightmare!

Cat · 24 June 2024

★★★★★ 4/5

Trustpilot

Imperial Gardens

Having purchased at Imperial Gardens in February I cannot fault the initial interaction I had with Shirley who provided a through professional service and advice right throughout to me moving in. As with most new homes it is inevitable that there will be faults. Simon who is the site manager is a highly proactive and pragmatic individual who adhered to all of my requirements and ensured that all faults reported were adequately dealt with in a timely manner. He was accessible via email and phone and promptly returned any messages left. Given his role and the pressures that go with it he always remained cool, professional and an overall nice chap to deal with who exceeded my expectations. My conclusions of Abbey at Imperial Gardens thus far remains that of a positive one.

Consumer · 23 June 2024