LSL New Homes Dover reviews

★★★★★ 4/5

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Imperial Gardens

Having purchased at Imperial Gardens in February I cannot fault the initial interaction I had with Shirley who provided a through professional service and advice right throughout to me moving in. As with most new homes it is inevitable that there will be faults. Simon who is the site manager is a highly proactive and pragmatic individual who adhered to all of my requirements and ensured that all faults reported were adequately dealt with in a timely manner. He was accessible via email and phone and promptly returned any messages left. Given his role and the pressures that go with it he always remained cool, professional and an overall nice chap to deal with who exceeded my expectations. My conclusions of Abbey at Imperial Gardens thus far remains that of a positive one.

Consumer · 23 June 2024

★★★★★ 1/5

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AVOID

This is our 2nd review after being threatened by the customer services manager to take it down (or they wouldn’t complete the snagging work). Therefore I would strongly suggest the reviews on here do not represent the company if they’re threatening those that leave negative reviews. We did just under £6k of snagging work ourselves after being provided false promises and then being ignored via email and calls for over a month. None of what was promised would be completed before we moved in, was done. We moved in February and they’ve only just actioned the last few bits remaining because we left a negative review. We contacted the director - what a waste of time that was - he just sent our complaint back to the customer service manager. No pride in their properties, no after care, avoid if you want a positive experience. Let’s see if this review remains, as Abbey Homes removed the last one because it had names in.

Laura · 17 June 2024

★★★★★ 5/5

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Chestnut Grove

Chestnut GroveI recently purchased my second home with Abbey New Homes, and the experience has been awesome. Right from the start when I consulted with Marina, James and Amy, I've had lots of support and everyone has been so helpful, guiding me through every step of the house buying process and ensuring everything went according to plan with the completion date not long to go

Anthony · 4 February 2025

★★★★★ 4/5

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Abbey Homes, Crocus Fields - Saffron Walden

All of the on site abbey team have been great. The site is well planned and not overcrowded. Snagging seems to be the big bug bear amongst residents. It does take a very long time from reporting to repair. Overall though, so far we are happy with our decision to buy our house here.

Sue · 15 February 2024

★★★★★ 5/5

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Our home

We brought our plot n daughters plot after my parents brought there’s…. It was rocky roller coaster n appalled by head office the way we was treated!!! The only people was on our side was Shirley in the office she is amazing n needs to be noticed she goes above and beyond her job description….. Steve n Simon site managers are amazing n will always go above there jobs n will get work done thank you soo much to them! Simon needs reconciliation…. I’m soo pleased with our home ❤️

Joanne · 11 June 2024

★★★★★ 5/5

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This review is for Curtis who did so…

This review is for Curtis who did so much for us as we had so many problems with our apartment and he and his on site team worked so hard to fix them. He is one of the nicest people you would want to meet and have helping you and turn the worst experience of buying a new home into something liveable. It’s such a shame customer service is non existent and extremely rude. They should be thankful they have good site teams like Curtis and his.

Lorraine · 5 June 2024

★★★★★ 5/5

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Great Developer.

Great Developer.Needed work done on my new home and the next day it was sorted with no fuss Thanks to Deano and Abbey

Darren · 12 October 2022

★★★★★ 1/5

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Abbey homes after care…

Purchased an Abbey house that is now in its 5th year from build. Decided to upgrade the carpet to Vinyl tiling - on lifting the underlay found cracks in screed and the levelling compound lifting from the screed due to not being primed and bonded ( the area in question is a different colour so suspect it was poured over the existing crack). Independent flooring specialist refused to fit LVT until floor repairs had been carried out. Subsequently found that an insurance had been applied to the house by Abbey which starts after two years - insurance agreed that issue was load bearing but rectification would be under the compulsory excess amount. Abbey refused any assistance because it was outside of the initial 2 year guarantee even though its faulty workmanship/products. This is a warning to anyone considering Abbey homes and their aftercare. The conversations and correspondence from the 'customer care' team show no empathy towards the customer. I have learnt the hard way and I don't wish for anyone else to experience this. The 10 year guarantee is not always with the developer - please check your paperwork so you know what you are entering into.2/7/2021Thank you for your response but you have neglected to include the e mail correspondence that has been evident in the back ground between Abbey Homes and myself - especially where I was told that I was unable to escalate the complaint due to the customer services manager stating ‘he was as high as it goes’ and that I questioned what reasonable person would pull up flooring after two years to inspect for poor workmanship ? Surely it’s the responsibility of the developer to build homes to recognized standard. As outlined in our e mail correspondence I am waiting for further reports from independent companies.

Charlie · 2 July 2021

★★★★★ 5/5

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Fabulous experience

Fabulous experience with Sam and the team, made buying our new home a pleasure. Highly recommended.Great quality home with all the features you’d expect of a modern build.

Mrs · 27 February 2022

★★★★★ 1/5

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New homes in lenham

My friend bought his home just over a year ago. The finish on most of the house is poor for example: taps have been connected the wrong way round ie cold/hot - door latches do not catch the door keep, cracks in widow frames - screws on staircase rail different and not screwed in - radiator touching door - broken tiles on roof - marks on front door - outside wooden panel broken - garden not rotovated as promised- leak on soil stack - dead trees planted dead shrubs (that’s just to mention just a few)

Sharon · 3 June 2024

★★★★★ 5/5

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All round fantastic customer facing and…

All round fantastic customer facing and caring service!

Michael · 31 October 2025

★★★★★ 5/5

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Warmington Mews

Overall a positive experience purchasing our first property. Sales team (Kim and Debbie) were very helpful and polite. They went the extra mile and allowed us to visit the show home multiple times and were never pushy. The property had quite a large number of minor cosmetic snags. However, considering some new build horror stories that we have heard (about other developers) we were really pleased. Our site manager Ben sorted all our snags out quickly and efficiently. We have been very impressed with Ben's willingness to step in and resolve any issues flagged, nothing has been too much trouble, he is a credit to Abbey Homes.We cant comment too much on Abbey Homes customer care as we have only had one email correspondence to which they replied quickly and referred the snag to our site manager. We have been in the property 6 months now and have had a decent experience.

L · 24 May 2021

★★★★★ 1/5

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Run away, run fast!

Where to start.. I bought my first new build from Abbey Homes in 2014. I know some delays are expected but this was ridiculous. It'll be ready next week was the story I was told from November through to when I eventually moved in at the end of February 2015. Had they just been upfront from the start I could have moved into rented accommodation until my house was ready instead of having to ping pong between friends and family during those three very stressful months while I was quite literally homeless. Fast forward to 2021. I've been in my house for almost 6 years and my snagging list is still not fixed. I've given up chasing Abbey and have now paid a small fortune to get it fixed myself. I love my house and the little community we have here is amazing but I would never buy from Abbey again. The longer I'm in the house the more I find. I mean, how difficult is it to paint primer on the windowsills before putting on the gloss? As for after sales customer care... non existent. Run a mile, don't fall into the trap of having a nice shiny new home the stress is really not worth it!

Sam · 5 May 2021

★★★★★ 5/5

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The Hawthorns

The Hawthorns We moved into our lovely house in March and are very pleased with it. Throughout the process, from viewing the show house to final completion of our purchase, Trish in sales has been extremely helpful. She kept in regular contact with us and updated us on the progress of the build. We lived a considerable distance from The Hawthorns and were unable to call in to site very often but felt that Trish took this into consideration and “went the extra mile” to keep us appraised. Since moving in there have been just a few snags which Site Manager Dean and Rob, his assistant, resolved very quickly to our satisfaction and they and their team have been extremely professional, helpful and courteous in their dealings with us. The site will be under construction for some time and there is building still taking place close to us and plant regularly passing our door. Josh, the civil engineering contractors manager, has ensured we are aware of the next stages of construction, explaining what is to happen and when. All in all our experience of those with whom we have been in contact has been very positive. Christine and Ray Corrigan

Christine · 15 April 2021

★★★★★ 4/5

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Overall experience was good

Overall experience was good. The sales team at the beginning (Kim) was amazing, very knowledgeable and was able to answer every question and sort out any issues I had. She, for whatever reason, left the sales team and the person who took over was quite frankly rubbish. They gave the impression they didn't care, was unable to answer simple questions and was very differcult to get a hold of. On completion date the solicitor that repsented Abbey homes made very simple mistakes and if it wasn't for my solicitor and general Abbey Homes mangement then I wouldn't have been able to do complete that day. After the purchase was when they really improved. The property manger Ben Sears helped wherever he could to improve the minor issues with the property, and gave great advice in how to sort out anything I needed to sort being a new home owner.

Henry · 7 April 2021

★★★★★ 5/5

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Tavistock Place

Our journey getting in to our new home was certainly bumpy, however Abbey did everything they could to smooth those bumps encountered from selling our previous home.Special mentions to Nick and Lorraine for this - they kept pushing to get us where we are today.Once in, we encountered a couple of issues that you'd expect from a house that's stood for a year due to Covid, that said, Andy and Mick have been excellent at resolving any issues, communication has been excellent and they've always been polite (even if I was being a pain). Nothing we've put to them has been too much trouble and rectified quickly and professionally. So far, our experience of Abbey New Homes has been very positive, long may that continue.

Martin · 23 March 2021

★★★★★ 5/5

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Fitzwarin Place

Moved into our new home at Fitzwarin Place in November 2020 after reserving it in August 2020, the whole process with abbey new homes was efficient, Kate & Leianne in the sales office were both extremely helpful and kept us up to date with the progress. Our completion date all happened within the timescale we was given and our home was finished to a high standard. We absolutely love our first home together and would recommend buying through abbey new homes to family and friends.

Vicky · 4 March 2021

★★★★★ 5/5

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Our dream had become true, Thank you Abbey Homes!

Thank you a lot for everything!!!! It was such a stressful time for us, but pleasant at the end to get our dream House. Since we saw it, we felt that it will be ours, and we fought for it. Nick and Karhen from Elevation have been completely supportive and helpful in the the reservation process, keeping an excellent professional yet friendly manner throughout our journey of buying our new House from Abbey NewHomes.

Inga · 19 March 2022

★★★★★ 5/5

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Valentines/ property manager

Valentine is very helpful when we need him to organise any repair. Always listen to ours needs. Highly recommend him.

Aline · 30 November 2022

★★★★★ 5/5

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FOUR ELMS

FOUR ELMS We have just bought our dream home and I can’t tell you how happy we are with the service provided by abbey homes, it was 5🌟 from reservation all they way to now. The site team have been brilliant and they are always friendly and checking in on our family in these troubling times. We even had a visit from the head of construction welcoming us to the neighbourhood. We really have been made to feel special. Well done Abbey Homes.

Anna · 11 February 2021

★★★★★ 2/5

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Appalling finishing and poor Customer Service

I’m not in the habit of writing poor reviews for companies and it grieves me to do so. However after living on the Four Elms Place new build Estate since July 2019, and still waiting for snagging issues to be resolved, I have little option. This is the second new build we have purchased in the last 6 years after poor build experiences with another new build estate in Hoo, Kent. Well that’s what we thought until we purchased through Abbey Homes, who guaranteed us a much better quality build and Customer Service experience! This wasn’t to be the case and wished we had stayed where we were. The other builders had their faults but they were minor compared to Abbey Homes at Four Elms Place, Chattenden, Kent. The finishing is second rate and I’m sure a 5 year old could decorate better! We have experienced flooding into our lounge where the waste in our en-suite shower tray hadn’t been tightened securely, garage personnel door replaced and still faulty awaiting a further replacement. Kitchen cupboard doors falling off, leaking toilet cistern in main bathroom, British Gas condemned our boiler after six months of moving in due to the flue not being sealed and gasses potentially escaping into our property. Garden gradient was so bad we had to spend thousands having it landscaped. Downstairs carpeting is so cheap we had to have it replaced at our expense after 9 months. We now have mould growing on our ceiling in the en-suite and have been told to use mould spray! To be honest I could go on and still have several snagging issues outstanding. Regrettably we never had a chance to inspect our property prior to moving in and would suggest any potential purchasers request a viewing prior to completion.

Pete · 7 February 2021

★★★★★ 3/5

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Overall we are reasonably happy with…

Overall we are reasonably happy with our new home, however, for the price paid there are some not insignificant issues and, as you will read in other reviews, Abbey's after-sales care is somewhat lacking.- Site manager has been excellent and addressed a number of minor snags. He also has an excellent network of tradespeople that can assist with those minor improvements to the home that Abbey would not take on as part of the build. Unfortunately as you would expect, him and his team have moved on to the next project and are no longer available for further snags.- Attention to detail and fit and finish are below what you would expect. Things like marks on the wall around where socket cut-outs have been made in the plaster are visible on nearly every socket and light switch. Gloss over matte paint where masking hasn't been used, doors not level, air vents on windows not level, rushed siliconing around floors and bath/shower units, guttering not straight leading to AWFUL drip noises in the rain and so on.- Slow responses to requests to put things right, promises of tradesmen visiting to resolve, 6+ months waiting and no end in sight to simple mattersBy far, in my opinion, the most serious issue however is how far the final build differs from plans shared with us at the point we paid our deposit. Abbey have saved thousands by changing the type of kitchen extractor (from an external vent to an 'in-room' recirculating extractor), and determining that the front gardens would not be planted but laid with shingle - changing the appearance of our entire row of houses. Each house on our row has a last-minute brick inserted to the kitchen wall to try and cover this up, and our paths and front gardens are strewn with messy, hastily deposited cheap shingle. If you're in the market for a cheap starter home and you can negotiate an acceptable discount, Abbey may be suitable for you. If, like us, you'd like to buy your forever home and are spending upwards of £300K - avoid.

Stuart · 29 January 2021

★★★★★ 5/5

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Hawthorns

Fantastic from start to finish. From the moment we viewed the properties to now, the whole team have been great. We were the first family to move into the whole development and they were very supportive and answered and silly questions we have had! Claire, Trish, Ben, Rob and Dean have been great throughout. Very little snags but all sorted immediately by Rob who was great. Still waiting for the storage unit but have been kept informed by the team that there are delays. Would highly recommend this site and the neighbours are all very freindly!

Liam · 25 January 2021

★★★★★ 5/5

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The Hawthorns

Being first time buyers, it was a very nerve wracking experience buying our first home. However, from the word go - Trish and Ben (sales team) were absolutely brilliant! Always on hand to answer all of our questions and were instrumental in helping us get into our new home, in time for Christmas. Dean and the site team are fantastic! We had very few snags, however some of them have already been fixed without question. The development is lovely & all of the neighbours are really friendly. We’re really, really happy with our new home and the customer experience and service from Abbey New Homes. Would 100% recommend.

Becci · 9 January 2021