Trusted Agent profile · Dover
★★★★★
514 reviews across 2 platforms
Sandwich Road, Sholden, CT14 0AD, Dover, CT14 0AD
LSL New Homes's office in Dover, at Sandwich Road, is rated 4.0 out of 5 across 514 reviews on two platforms.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotRoyal Gardens
I have lived in my home for 2 months now, it’s been wonderful, the house is stunning! Everyone has been so helpful and supportive. Especially Teresa & Karen thank you for your help throughout the process I couldn’t have done this without you.
5/5
TrustpilotFirst class service at customer care
I cannot thank Maisie from customer care enough, she’s been amazing dealing with a double glazing issue. I’ve been updated at all times regarding the repair. It’s good to know that I can contact her via email, and just know it’s going to be completed without any hassle.
Good morning Louise, Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received.We’ll make sure Maisie gets to see your great feedback!Kind regards, Abbey New Homes
5/5
TrustpilotGreat Team!
Big thank you to the Sales team, site managers and people on site at Chestnut street. All have been very helpful when moving into our new home and were quick and efficient when I came to the very few small snags we had. Great team would definitely recommend!
We appreciate your review and are pleased you had a positive buying experience!
5/5
TrustpilotDarland View , new Abbey home
I have lived in my beautiful Abbey home at Darland View for 4 months now . I have to say it’s absolutely everything I hoped it would be , it’s a superb location with beautiful views . The house itself is very spacious and with a superb modern design , my kitchen has quality units and inbuilt appliances , an island unit and I have well specced quality tiled bathrooms . It’s a really good design and I can’t praise this House highly enough . It’s superb . It’s got pretty white windows and quality snow white doors too , it has as my mum would say ‘curb appeal’Add to this a really big back garden with plenty of sunshine and it takes some beating this property . Thank you Abbey .One very happy customer .
Amanda, thank you for leaving such a glowing review. We are delighted you chose an Abbey new home! Customer Service Manager
5/5
TrustpilotDarland View Hempstead
I moved into Darland View, Hempstead via assisted move, The process was so smooth and easy. The finish of my home is amazing. The site manager Pat is so helpful, showed me around my property and is always around if I need any help with my new home. Steve Holbrook always answered any questions we had with our move. The selling agent RPC, Maxine has also been amazing, always answered all my questions and took away any worries that I had making my experience the best it can be. Thank you all for our beautiful new home
Anita, thank you for your positive feedback. We are delighted that you are enjoying your new home, we really do think Darland View is a fantastic development! :)Customer Service Manager
4/5
TrustpilotAngela Anderson, Abbey
I bought a new home from Abbey in April ‘24, and, as with all new homes, there have been a few snagging issues. Angela Anderson has now taken over the management of these issues and has been really good at getting them resolved in as quick a time as possible. She also always replies promptly to emails, which is essential to customer care. I had the pleasure of meeting Angela today and found her to be very friendly and personable - and she is very knowledgable and well informed. Thanks for all your help Angela
Good morning Mrs Croft Thank you for trusting Abbey New Home as your premium purchase of choice. Your feedback on the journey thus far is indeed welcomed. We are also happy to know our Customer Service Agent is quite knowledgeable in her duties, exhibiting professionalism in her approach to the resolution of defects and ably communicating to keep yourself informed. We are committed to ensuring all reported issues are handled to a high and satisfactory standard.
5/5
TrustpilotI have nothing but praise for Abbey…
I have nothing but praise for Abbey Homes, who really worked with me and helped me every step of the way to get my house. Fantastic wealth of knowledge, always on hand to help and polite and professional staff, from the sales team to the team responsible for after sales care. Fantastic company, highly recommended.
1/5
TrustpilotThere is no option here to give a 0
There is no option here to give a 0 - a rating of 1 is far too generous for Abbey homes. Disgusting customer care. I was Pushed to exchange in March told June for completion which was already delayed from April. Anyone you speak to just lies as they want to get you off the phone as quick as possible and email updates don’t provide any information. They are quick to take your money when exchanging but after that they have no interested in you or your property. Today is September 19th and still no update regarding moving in. This has caused me and my family so many tears and so much stress they should be ashamed. I am realistic and understand that delays sometimes happen but 6 months with no information is just a joke. This is people’s livelihoods you are dealing with and what should be one of the most exciting times of my life that I have worked and saved so hard for has actually turned into a nightmare.
No Name, we do make it clear that we advise on anticipated completion dates and do not provide fixed completion dates as they are not known. We are sorry to learn of your experience however we do keep all third parties fully informed throughout the process. Customer Service Manager
5/5
TrustpilotWellington Gardens
Good home, good price and value. Very speedy buying process as a first time buyer and the sales team and on site manager have been very helpful and responsive. No snagging issues except kitchen cupboard and drawers which are currently being fixed. Would recommend this developer.
We really appreciate your kind words and are pleased you’re happy with your new home at Wellington Gardens. Thank you for recommending Abbey New Homes.
1/5
TrustpilotDO NOT BUY FROM ABBEY DEVELOPMENTS
DO NOT BUY FROM ABBEY HOMES/DEVELOPMENTSWe moved into our new home in October 2014 and regret buying from Abbey Homes. Initially they pressured us to buy our property with aggressive sales techniques and once they had our money, we have never heard from them directly. We had a total of 30 snagging issues and some are still not resolved. Our biggest gripe is that they refuse to speak/communicate with ANY residents with ongoing issues with the site namely drainage and landscaping. To highlight this point, we had an AGM in January 2019 with the management company and residents about outstanding issues. These were shared with Abbey who have now refused to meet with any residents. We requested for them to attend the next AGM but again have refused. We still live on an unfinished site which has huge health and safety/environmental issues including dead overhanging trees, poor drainage, dumped materials in woodland from when site was being finished and general unfinished landscaping.Ultimately Abbey have demonstrated they have no morals or ethics as a business and just want your money. We are currently considering creating a residents committee and then sending a signed petition by all residents to Abbey’s head office. Maybe, just maybe they might start to listen.......,..
Russell, We take all genuine issues very seriously and would ask that you contact our Customer Service Team to enable us to look into your comments further.Customer Service Manager
4/5
TrustpilotOverall Happy
I had a number of issues with the house just like any new build but most of them including the major ones have been dealt with within 4 months of moving in. Site manager Isaac is very friendly which is a big plus. Abbey Customer Service have also been quite helpful so far. In one instance they forced the sub contractor to fix my floor noise which was initially not fixed properly. As long as Abbey customer service and the site manager remain as helpful as they have been so far, I should be able to live here comfortably.
Thank you very much for your feedback. We have passed your comments onto the site development team. Customer Service Manager
5/5
TrustpilotHARTS HALL PLACE, FELBRIDGE.
My son and his girlfriend moved into their new home at the end of April and have enjoyed every minute so far. Abbey have designed and built a wonderful house.There were a few issues to be addressed and the on Site Managers Ben and Nick were understanding and resolved these quickly. The site is very near completion and looks spectacular. Thank you to the Abbey Team.
Good afternoon Cliff.What amazing news that your son and his girlfriend have chosen Abbey Homes to start their life together in their first home. We are happy to hear that their journey has been a seamless and happy experience thus far.Kind regards,Customer Service Manager
5/5
TrustpilotAll the way through the process the…
All the way through the process the service was professional and friendly. They were accomodating during initial contact, supportive through the buying process and any snagging was done without a fuss and very quickly. I would highly recommend.
We are so happy to hear that you had such a positive and stress-free experience. It is great to know that our sales team made the process easy and snagging was addressed quickly by our site team. Thank you for your feedback
5/5
TrustpilotHighly recommend Abbey New Homes - Oakwell Place
Highly recommend Abbey new homes, moved in Feb 2025. Site manager Connor was very helpful, informative and professional on every meeting. He ensured our snagging list was completed to satisfaction before handing over to the customer care team. The house is beautiful and everything we wanted.
5/5
TrustpilotHappy! :)
I initially left a bad review due to a little miscommunication. But now I am happy to leave a good review. I gave a 5* this time because of the customer service manager at Abbey New Homes (Dante La Bella). He took ownership of the whole situation and would kept me in the loop at every step of the way. If you ask me now if I would recommend Abbey New Homes, and I would say Yes!! Like every company, some things can go wrong. But only a company that cares for its customers would want to make it right. :)
Elisha, We are very pleased that we were able to resolve the issues you initially had. Thank you for taking the time to leave a positive review.Customer Service Manager
5/5
TrustpilotAbbey New homes new builds
Since registering intrest in the property both sales team and on site building team has been very helpful in helping me settle into the property.
We are so happy to hear that you had such a positive and stress-free experience. Its wonderful knowing our team's dedication to going above and beyond made such a difference. Thank you for your feedback!
5/5
TrustpilotAmazing customer service
Although there was no homes available for me, the woman in the sales office was very welcoming and helped to explain all my options. She has shown me alternative options to a first time home that I wasn’t fully aware of and given lots of other advice.
Thank you for your review. We’re glad our sales team could offer helpful guidance and advice, and that you had a positive experience with us.
5/5
TrustpilotFrom the very begining to the time we…
From the very begining to the time we moved into our first home at Richmond Park-Whitfield we couldn't be happier. All the staff were extremely helpful throughout the process, we were taken through a smooth process step by step and every information needed was provided to make sure we met the date set for exchange.
5/5
TrustpilotGood builders
Acquired new build With Abbey in 2023. Snags now resolved except only one which Abbey team have assured will remain on file if it ever becomes a problem.
W appreciate you sharing your experience. We wish you all the best in your Abbey home
4/5
TrustpilotWe moved into our Abbey new home in East Grinstead
We moved into our Abbey new home in East Grinstead. We've had many issues but the Customer Services have been absolutely great. Especially Nathalie at the beginning of our move and now we are dealing with Maisie, who has been amazing responding and organising to any questions straight away. This makes life so much easier.We had our downstairs cloakroom out of action for sometime and my parents were unable to visit, as it would mean climbing the stairs. Maisie was wonderful in organising the relevant contractors to come and fix the problems. So thank you Maisie. She made it all happen before Christmas. Very much appreciated.I would give Abbey New Homes a five star but had a few problems with our home albeit Customer Services have dealt with them efficiently.
5/5
TrustpilotProperty tour and show homes
I was taken around the properties by Shinel who was just fabulous. She knew everything about each property and made the viewing experience great. My wife and I were able to look and get a real feel for the location, the quality of each property, and the general neighbourhood.
5/5
Trustpilot"Exceptional service from Dean and…
"Exceptional service from Dean and Cathy at the St Albans site! They are incredibly professional, responsive, and helpful. We are one of their first buyers at this site. They made our first house purchase smooth and successful. Five stars!"
Thanks you Maithri! We are delighted Dean and Cathy made your first home journey stress free. We have passed on your kind words
5/5
TrustpilotGreat from start to finish. Oakwell place
Best value for money on the new homes market. From start to finish it was a lovely experience, even the after care has been great. Dean who has been looking after us since we moved in has been a pleasure to deal with. He paid great attention to detail to our family, even bought his land-rover around so my 4 year old son could sit in it. Really went the extra mile. Everything thing was included in the price, so no extra charges for ‘extras’ as most other building companies do. Also Michelle in the sales office couldn’t do enough for us and made it a stress free experience. Thank you to all involved.
Good afternoon Christopher Your positive feedback in dealing with our Sales/Site Agents have been noted. Thank you.We are happy to learn our staff's assistance has yielded your customer care purchase journey a stress free one.Thank you for choosing Abbey New Homes.
5/5
TrustpilotSt Nicholas Place, Oxford
Recently moved to St Nicholas Place, Oxford. Excellent customer service from the sales team of Clare and Janet from the day we went to view the property to the completion day. There were some usual minor snags you get with a new built but Assistant Site manager Ned sorted everything mostly on the same day when brought to his notice. Would highly recommend if you’re looking for a property here in Oxford.
Sid,Many thanks for the great review and recommendation! We hope you like your new home!RegardsCustomer Service Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
LSL New Homes's Dover office has 514 reviews across two platforms: 8 on Facebook, 506 on Trustpilot.
LSL New Homes Dover is rated 4.0 out of 5 across all 514 reviews.
LSL New Homes Dover, Sandwich Road, Sholden, CT14 0AD, Dover, CT14 0AD.
