LSL New Homes Dover reviews

★★★★★ 1/5

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Abbey still have not fixed things which we advised when we moved in and it has been 4 years now! Avoid Abbey New Homes as they do not care about your house and resolving their poor standards To summarise why you should avoid buying their houses and falling for their sales patter: - Terrible after care service (expect to wait months, years for them even to begin to look at the snags). If at all, even after constant chasing. - When they do make an effort to review the snags, it usually takes them several visits to confirm the defect (when it is clearly visible to see), followed by endless personal chasing and inaction by Abbey. They use low quality sub contractors who do not actually do the work they were sent out to do. - Endless snags which they overlook, fail to address - Poor workmanship (uneven floors, uneven gardens, broken pipes, cracked fittings, windows coming away from frames, work left undone etc) - Electricians and plumbers have advised the work done by Abbey is of extreme poor quality (they found pipes, builder debris, a u bend etc just dumped behind appliances which caused them to fault) - Cheap fittings used rather than those which are specified - Constantly cutting corners and trying to avoid rectifying their mistakes - Hire sloppy contractors who create more issues - Management oblivious and seldom make any efforts to help I could go on and write an endless list but you get the gist that they are a terrible developer. Speak to people that live in their developments and you'll no doubt hear countless and continuing horror stories about their work. Save your time, money, endless hassle by not buying their terrible new builds. Abbey sort out the snags and defects you were advised of rather than abdicating your responsibility and duty of care!

Ashraful · 8 December 2020

★★★★★ 1/5

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Terrible Quality Build & poor ongoing Customer Service

This is written without prejudice. I own a flat in Putman Street Aylesbury built by Abbey Homes over the winter of 2016/17. To get any of the huge list of snagging repairs done in the first year after completion was a major battle. Outside of the block, the green areas were a litter strewn jungle & It took 7 months for a communal light that was on all day to be sorted, the residents of our block being charged all that time for the wasted Electricity . There was a major leak in the communal roof which resulted in a huge damp patch and hole in my lounge ceiling for many weeks which took 2 attempts to sort out. Unsightly damp appeared all up the communal stairwell as a result of the roof leak. My current bugbear is that for over a year there has been a major hole in the road with debris and orange crash barriers lying all over the road surface. Despite numerous emails and phone calls to Abbey Homes and their Managing Agents, no one will accept responsibility for it or repair it. It is a danger to pedestrians and drivers, as well as being extremely unsightly and not a good incentive to anyone who might be considering re-selling, buying or renting a property in the development. I am writing this in a last ditch attempt to shame Abbey Homes in to repairing the hole in Putman Street especially after seeing the report on BBC Local News where they are allegedly considering making a land grab by their new development in Stoke Mandeville and felling trees and destroying a green space created by long-standing local residents. Abbey Homes you have a duty of care to all of your purchasers and leaseholders to ensure that the properties you build are fit for purpose upon completion and then you should continue to maintain all areas you are responsible for beyond the completion date for which you are paid a very substantial service charge!

Sally · 8 December 2020

★★★★★ 5/5

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Perfect!

Just completed on our house 2 days ago, and we are over the moon. The house is exactly how we hoped for and even more! The customer service by Abbey New homes has been amazing right from the word go. Trish and Ben who were dealing with the sales side, have been so so helpful, even post exchange, and even now after completion. Always smiling, ready to help! Our site manager Dean is lovely, and it’s such a relief to know he is going to be on site for 2 more years. The house is built to such good standard and you can see the pride he has in his work, and he should! I am so glad we chose Abbey new homes, right from the layout of our house to the layout of the development is perfect. Thank you Abbey New Homes!

Shivika · 2 December 2020

★★★★★ 5/5

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Darland View

This is our first time buying a new build and it is a very different experience from buying a older property. We had heard so many horror stories about new builds and property developers, that we discussed it for weeks and weeks before even making an appointment to go and see the site. From the second we walked in Maxine made all that doubt just melt away. She allowed us to take as much time as we needed to view the property we had our hearts set on, no pressure, no time constraints. Since deciding to go ahead we have bombarded her with countless questions, some she could answer immediately, some she couldn’t but she asked the relevant questions to the relevant people and has always got back to us ASAP. We have had numerous appointments with Maxine and she has always been really accommodating with time schedules etc. She even called the site manager up to the office once, for him to answer some questions we had. Pat the site manager is absolutely fabulous and a little cutie, lol. Well done Abbey for having exceptional staff. Kirsty and Jon.

Kirstyann · 26 November 2020

★★★★★ 5/5

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Tavistock Place

Tavistock PlaceWe have been in our new home almost 4 weeks now we honestly couldn’t be happier. It was such a long process buying a new build during the current situation of the country. AbbeyHomes and every person we dealt with at Abbey and elevation were just so kind, friendly, genuine and very helpful. From Aidan, Gail, And Daryl to Nick and Lorraine in the office, they were all so lovely to deal with. Everything went very smoothly on Abbey’s part. We are delighted with our new home. Mick and Andy the two site managers are such great guys, they are lovely. Again, very sincere and friendly every time we’ve dealt with them. In fact all of the work men we’ve come across here have been the same. Nothing was too much trouble. It’s obvious they all genuinely care about the Quality of these homes and the people who are buying them. Buying a house is so stressful, but none of the stress came from Abbey. We can highly recommend them.Mr and Mrs Fields

Chelsea · 19 November 2020

★★★★★ 5/5

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We have been in our new house on…Tavistock Place

We have been in our new house on Tavistock Place, Houghton Conquest for 3 weeks and absolutely love it. The whole process was made simple by Abbey and despite the anxiety of moving house generally we are so happy we took the plunge. There have been only 4 very minor snags which were been rectified almost immediately they were reported. The site manager Mick is an asset to the company and all the site men courteous and very tidy in repairing the snags.

Derek · 16 November 2020

★★★★★ 5/5

Trustpilot

Outstanding!

Our whole experience with Abbey Homes has been nothing short of outstanding and all of the credit goes to Michelle and her team at the site.Michelle is incredibly helpful, friendly and professional. She was in contact with us regularly throughout the process of selling our old home and purchasing our new Abbey home and gave us regular updates which really helped make the process stress free! She also answered all our questions incredibly patiently (we had A LOT!) and always went above and beyond for us!When we did experience problems with the chain linked to the sale of our property, Michelle stepped in and helped to get our sale through! Her communication and interpersonal skills are outstanding and she has been an absolute pleasure to work with throughout this process. She has also been incredibly accommodating, offering my husband and I late evening and weekend appointments due to his erratic work schedule as an NHS clinician working 6 days a week through the pandemic!As for the site managers Ian and Justin, they have been very responsive and helpful in correcting the minor snags at the property. We would recommend Abbey homes to anybody who is looking to purchase a new build property. A huge thank you to Michelle and her team, we couldn’t be happier with our beautiful new home! Dr & Mrs Salker

Amrita · 11 November 2020

★★★★★ 5/5

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Very happy

We have just moved into our first owned property as a family in West Sussex. Sam was just amazing from start to finish. She was kind, caring and informative about the house and the area. Kevin was also very good and helped us with everything we needed so far. We couldn’t have wished for better in Sam with her knowledge and guidance. She really made the whole process a lot less stressful than we were expecting. Thank you for being amazing. Janice and Andy Trowbridge.

Janlce · 8 November 2020

★★★★★ 5/5

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We have recently purchased a new home…

We have recently purchased a new home from Abbey New Homes in a beautiful location on their Tavistock Place site.As expected when purchasing a new build, we have had a few snags but these have been dealt with quickly. I have received outstanding service from Andy and Mick who have ensured any issues raised have been dealt with quickly and professionally, while observing social distancing. Based on my experience, I wouldn’t hesitate to recommend Abbey Homes to any of my family or friends.

Carol · 6 November 2020

★★★★★ 5/5

Trustpilot

Excellent service

We bought our first new house with Abbey Developments at Nicholas place, Oxford recently. The support and guidance we received from their sales team (Clare and Janet) was excellent. The process was simple, completely stress free and they were supportive at every step of our application process including chasing up mortgage team. When the house was handed to us, everything was in perfect order with minor snags. The team is super efficient and friendly and I am glad we made the decision to buy a house with them. I fully recommend Abbey Development.

Madhuri · 6 November 2020

★★★★★ 5/5

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DARLAND VIEW

DARLAND VIEWLovely Maxine & Pam where totally Brilliant, in helping me and my family move into our Dream Home, the experience of buying a new home is never plain sailing, but from viewing to purchasing both Ladies where exceptional. Even when we thought we had lost our Dream Home, Maxine made sure the nightmare did become a Complete Dream, Maxine & Pam work tirelessly to make sure all goes smoothly, they are always there to talk to and never gave up hope of the making sure we got the House we wanted, we would recommend Maxine & Pam services to any friends and family and if we had our way we believe both Ladies deserve much more then 5 Stars !Lovely Home and Totally Lovely Ladies.A BIG Thankyou to Maxine & Pam

Jack · 6 November 2020

★★★★★ 5/5

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Darland View

Darland View Maxine , Senior Sales Consultant Abbey developments -Darland view has been extremely exceptional and outstanding.Maxine has given us excellent customer care, hope for a new home, caring in her approach and even when the situation appears complex. Maxine took over from her colleague . As soon as she realise there were some comms issues, she went an extra mile pursuing options that could meet our needs. Maxine work hard round the clock, putting so much energy towards our dream home. Finally Maxine got to share the positive news that felt like an early Christmas present. She was so compassionate, helpful and gentle in showing us the new better option for us. Maxine gave us an appointment on a busy Friday afternoon . Although l had personal changes with my circumstances which meant l had to reschedule the appointment, Maxine remained patient . She gave us another appointment. On arrival at the site, took us step by step to view our new home. Our future neighbours were outside and could feel their affection towards Maxine . This encounter helped us to have a feel for the community and new home. Seeing old friends for our kids and families on their front gardens made us feel this is it. Maxine is amazing lady and understands diversity . Thank you Maxine . l will recommend your services to my friends and family.

Adam · 1 November 2020

★★★★★ 3/5

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Abbey Homes Four Elms Place

Abbey Homes - Four Elms PlaceReading the reviews here there is clearly a disparity between our development and the others. This is therefore not a negative review of Abbey Homes per se, more a reflection on the frankly appalling standard of work carried out in their name at the Four Elms Place development.We have been in our new home exactly a year tomorrow. Leaving aside the fact that the moving process was subject to constant date changes from Abbey, the biggest bug bear was the failure to give us a chance to properly inspect in new home before moving in. We have therefore had a year now where we are still waiting for faults to be rectified.I know a good part of that year has been taken up with Covid but new homes are being built around us before those of us who have moved in have had our faults rectified.I have bought a new home before, I understand snagging and expected some. Upon moving in I provided Abbey with a comprehensive snagging list and many of the issues on it have now been rectified, but many of them need not have been faults in then first place if they had simply been checked properly. For example the insulation around the pipes on my water tank, probably a 5 minute job but not checked before we moved in and still not done 12 months later. This sort of thing is unnecessary and bloody annoying and means the difference between recommending Abbey as a builder and writing an angry review urging people to take their money elsewhere.The worst area for us has been the kitchen which is appalling. EVERY SINGLE handle was fitted with the wrong size screws meaning that the slightest pull and they would come clean off the drawer or cupboard door.The integrated dishwasher door was so badly fitted it pulled clean off and bent the dishwasher door underneath. I am still awaiting the replacement for this.Two of the cupboard doors have pulled clean away from the hinges and the floor was not laid properly leaving noticeable bumps underneath. The floor has now been repaired but why was this not dealt with before we moved in? It was obvious to the naked eye so where was the quality control? Why were the drawers and handles not checked? If I were in the process of buying an Abbey home I would ask them to leave the kitchen empty and negotiate a new price then find a proper kitchen fitter to fit a well made, durable kitchen instead.As I said, I understand snagging and the difficulties there have been this year. However, these faults are an easy fix for Abbey, they wouldn't be happening in the first place if the standard of work was properly checked. If anyone is thinking of buying an Abbey Home please feel free to come to the four elms development and knock on any door of any occupied house and ask what the quality of finish is like, you will find everyone happy to show you.

Mr · 25 October 2020

★★★★★ 5/5

Trustpilot

Thank you for the amazing after care service Ben and team

We purchased a new bungalow from Abbey homes for my mum and dad who both have disabilities. Ben sears the site manger and the team have been fantastic. Nothing has been too much trouble.

Nicola · 14 April 2026

★★★★★ 5/5

Trustpilot

Maxwell house from Abbey

We bought Maxwell house from Abbey, usual list of snags but nothing major. The site manager- Richard and their Customer Service have been very responsive, proactive and willing to take ownership of all the issues we have raised. We can't praise Richard high enough, not only professional but very personable too. Abbey themselves we have found to be very fair when it came to discussing finances and open throughout all the negotiations. Overall in the short time we have been dealing with Abbey it's been a very good experience. We would be happy to recommend Abbey to anyone.

Mr · 20 September 2020

★★★★★ 5/5

Trustpilot

Queen Eleanor Place, MK

From start to finish Abbey New Homes have been great!Having not moved for 17 years I was, I will admit, very nervous about moving and more so with a new build.The sales team were great, keeping in regular contact with updates and helping push things on, thanks to Gail and Helen for their hard work and help through what turned into a stressful process through no fault of anyone's. We do have COVID to thank for the teething issues during the sales process and delays. We finally moved in 11 days ago and I am over the moon with the house, it looks and feels amazing (I actually feel like I am on holiday and living in someone else house), it is light, airy and looks fab, I am really happy with the finishes throughout. The very helpful and pleasant Site Manager Dean, has been on hand to help with initial walk through and answer every (sometimes somewhat silly) questions on my part. I provided a small snagging list (minor little points) in which Dean has dealt with quickly and efficiently and if anything is going to take a little longer we have been kept fully up to date, nothing has felt like too much bother.I am so happy with the house and service provided. Would recommend.

Kelly · 15 September 2020

★★★★★ 5/5

Trustpilot

Bailey Place, Crowborough

I love my first ever home! The service from Abbey Homes was excellent, but the site manager, Ben, went the extra mile to make sure everything was ready and of the best quality it could be. He made the process a very personalised one, and was quick to act on anything, really making sure the customer was at the heart of the process. Thanks Ben! I couldn’t be happier with The end result!

Abi · 3 February 2022

★★★★★ 4/5

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Plot 37 Fitzwarin Place

We were happily living in an Abbey Home, for the past eleven years, but felt the time was right to downsize. When we enquired, wanting a detached 3 bed house with a garage, we were told all detached 3 bed houses only had a carport. Thanks to Kate, who suggested we look at a "small" 4 bed house, we moved into our new home in June. We absolutely love the house and the location. Would have given 5 star rating but we are very disappointed with the standard of finish.

Blue · 31 August 2020

★★★★★ 5/5

Trustpilot

This review is for The Abbey…

This review is for The Abbey Developments and our experience with the company.We are absolutely made up with the standard of service we have received from the Abbey Developments, particularly from Wendy and Gale who have kept us informed and updates every step of the way through emails. their response time and communication is first class. The procedure and efficiency is flawless, and we cannot fault any part of our experience.Looking for a new property is always a stressful time and me and my partner have been under extra time deadlines due to a change in workplace. We have certainly landed on our feet to find such a gorgeous and well presented property which is also backed by professional and efficient individuals who have made the process as easy as you can imagine.Specially want to Thanks to Site manager Mr Mc Dean who has been checking with us on regular if there is any issues that they can help us. last Sunday i drilled into my wall to fix shoes rack and because of that some main switches was tripped. I called Abbey home and Gale given me Dean number, i called him and on his day off he pick up the phone and initially he helped me over phone but when its not resolve then with in 30 min he came to my house and fixed the issue very quickly.Once again a big thank you to Abbey Team Wendy, Gail and Mc Dean for helping us through out this process!

Parag · 30 August 2020

★★★★★ 5/5

Trustpilot

Could not Recommend Highly Enough

We completed and got the keys to our brand new home in mid July at Westbrook place. From the very start, both Sam and Lewis is the sales office were brilliant, happy to field the many questions we had! The development manager Kevin also deserves a massive shout out for all the help he gave us over the first two weeks. All of the snagging was done as agreed and very quickly, and he was happy to come to the house for any query that we had. Our first house we have bought and it was a great experience from start to finish!

Tom · 4 August 2020

★★★★★ 5/5

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We have just moved into our new home…

We have just moved into our new home today. When we looked at the houses we wasn’t too sure but I said to my husband after meeting sara I just wanted to buy a house off her. She was lovely, polite,professional and down to earth we felt we could relate to her, we came back a few times and finally settled on the house we wanted and started the process. Nothing was too much trouble for her always listened and gave advise. There was nothing pushy and always seemed to me To have our best interests at heart. She’s an asset to them! My only negative is during covid staff were furloughed, Richard the manager had taken over and to be honest all he was interested in was exchanging in the middle of the pandemic which my solicitor wasn’t happy to do but he kept trying to push us into it regardless of the consequences for us, at first I found him polite and understanding but as time went on that changed and I saw the sales man come through he wasn’t interested in us or our sale unless he could achieve an exchange. If he had been there at the start I doubt we would of brought our house. He didn’t call when he said he would, we waited two weeks and then I had to chase up & didn’t pass on messages. With everything going on in the world and also no builders actually building he couldn’t of been more inconsiderate! We actually found out the build should of been done in April but was pushed back to June before lockdown and we wasn't told this until we had been put into lockdown. Apart from him and covid, we had a straight forward time with Sara and her team in the office all lovely and brilliant at what they do! Also would like to especially mention and say a big Thankyou to Cliff who we met on before the house was handed over and on completion.We can’t wait to enjoy our new house! Mr & Mrs Robinson

Richard · 31 July 2020

★★★★★ 5/5

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Thumbs up to Abbey Homes!!

We moved into our new Abbey home in Blunham in March 2020. Despite the extensive delays in our chain which constantly delayed our exchange of contracts, Abbey Homes were incredibly patient and helpful and we are so grateful to everyone involved. There were many times we thought it would all fall through, but we finally got there and we are now very happy in our new home! No serious snagging issues either! Big thumbs up to Abbey Homes from us!!

Mr · 31 July 2020

★★★★★ 5/5

Trustpilot

Darland View ,

Darland View ,Abbey homes sales team were very helpful and Maxine happily gave a very informative happy guided tour when I was looking to buy . Maxine was extremely efficient at sales negotiation and I am delighted with my new Abbey home I purchased through her . Throughout a few hold ups on my my house sale , she was always supportive , helpful and genuinely cared that things went well for me and that I was pleased with my new home .

Amanda · 30 July 2020

★★★★★ 5/5

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I purchased an Abbey Home in March 2020…

I purchased an Abbey Home in March 2020 on the Broadbridge Heath Westbrook Place site. My initial contact with Abbey was slow (new sales people) via the sales office however once the sale was agreed my move and purchase went smoothly. I’ve been living in my home since the Covid social distancing was put in place and so the snag list had to wait, although there wasn’t much. They are now attending to any issues I raise promptly and the service from the site manager Kevin has been fantastic. An experienced and caring professional who has done everything he has said he would do to ensure my home is as good as possible and what I paid for. I am a single parent of 3 and it is important not only I get value for money but the supportive after care as promised. So far so good.

Suzy · 30 July 2020