LSL New Homes Dover reviews

★★★★★ 5/5

Trustpilot

10/10

Buying our first home was made easier with Teresa and Karen at Royal Gardens Wixams. Warmth in their service was unmatched and site staff took incredible care of any post move in minor snaghing issues promptly. Its been a pleasure to be a resident of Abbey homes credit to staff and quality of build and service.

MrUa · 4 August 2026

★★★★★ 5/5

Trustpilot

Fantastic Experience

The whole experience has been great. We had been looking for a new house for ages and couldn’t find one we liked. We had looked at other new build houses but once we took a walk around ‘The Maxwell’ we knew instantly was the house for us.

Robert · 11 February 2026

★★★★★ 5/5

Trustpilot

Abbey Homes

We got this property off the plan, and we had Nick help us all through this journey. Nick was very helpful and prompt in answering all our questions and ensured that we got the exact materials we requested for. We got our home on the 15 of October without any hiccups. We were then introduced to Mick, who gave us a walkthrough of the house. There were a few snags, however, Mick was very quick in resolve everything. Both Nick and Mick are amazing people to work with and did not let us down. It was a pleasure doing business with them.

Blanche · 15 November 2021

★★★★★ 5/5

Trustpilot

We loved it so much we got another one !

We cannot thank Clare & Janet enough for making sure the entire sales process was comfortable and reassuring for all parties including the developers, solicitors & the mortgage advisors. They have handled all of our queries with a very professional and respectful manner and got in touch very quickly whenever any issues arose. Nev the site manager, is very attentive and always present and friendly whenever his assistance was required. Chester and John sorted everything out on our snag list and always provided guidance whenever we had any questions. We liked the neighbourhood and the houses at St Nicholas Place so much i decided to purchase my first house from Abbey New Homes too! We met lots of other developers and sales agents in the past and have never come across such friendly and helpful staff members. We will certainly miss their presence when the build work is complete.

Gedushka · 3 November 2021

★★★★★ 5/5

Trustpilot

Outstanding support and care

We purchased our brand new home (Bedford) in June 2021 and moved in August 2021 with the solid help and support of excellent site sales representatives at Abbey new homes.Nick (site sales representative) was very helpful and provided all the support needed while we were purchasing the property. Any information we were missing or we never understood he was able to provide very quick support and helped us out immediately. Nick went the extra mile to chase us up and give us a push when things got really busy on our side and was patient enough to help us reserve the plot. Thank you very much for all your hard work, patience and continuous support even after we have moved in Lorraine (site sales representative) has given us continuous after support when we purchased the property and moved in (also helped us out during the purchase). After moving in and having some snagging done by New Home Quality Control we found a few issues and asked Lorraine if we could have them addressed. Lorraine was able to act on the requests immediately and was very quick to pass all the information on to the site building management team to have a look at all our issues and solve every single one of our problems requested. She provides us with continuous support and has been very kind throughout the whole process. We know that if we pick up the phone and call we are able to get the support we need. Thank you for all your hard work and ongoing supportMick (Building site representative) came over to give us our new home introduction and was very very kind and polite when showing us the demonstrations of how everything works. He also provides us with continuous support and aftercare just like Nick and Lorraine. When Lorraine got in touch with the site management team Mick was able to help us out with all our problems and came over to our plot immediately with his boss Andy to solve the problems that were in our snagging report. Mick organized and solved everything fast, quick and efficiently without compromising quality along with his large team of workers. Mick gave the work 110% and made sure our family was truly happy with everything. He was extremely kind and polite about everything and always gave it his best shot every time he was here with his hard working teamThank you Abbey new homes development for the continuous support and hard work you have put into our new homeAll the very best,Douglas and Helen

Douglas · 11 October 2021

★★★★★ 5/5

Trustpilot

Great experience at Fitzwarin Place, Dover

Moved into my new home 2 months ago at Fitzwarin Place near Dover. Great support before moving in from Kate and Fiona in the sales team to move things forward and complete on time.After moving in Craig (site manager) worked with me to identify snags as it's a new home. Craig has kept me up to speed with resolution schedule which has been greatly appreciated. Pleased to say we are almost there in completing all snags with last couple expected to complete next week. Given the Pandemic this has been achieved as swiftly as possible and I am really pleased with how Craig and the Team have supported me throughout. Overall I would recommend buying a home from Abbey homes for the quality of the buildings and the customer support/care before and after completion. Thanks Kate, Fiona, Craig and David for all your help.

Keith · 16 September 2021

★★★★★ 5/5

Trustpilot

We have recently moved to a beautiful…

We have recently moved to a beautiful property within the Poppyfields estate. It was mine and my partners first buy of a house which is always stressful. Barbara and Lisa made it easy and enjoyable, they were more than happy to let us view multiple times and answer all our queries and make it a smooth transition. I can’t thank them enough for helping us with the move. They were more than happy to attend to all our snags and did this in a timely fashion.

Jesse · 22 June 2024

★★★★★ 5/5

Trustpilot

Amazing Experience - Imperial Gardens ⭐️⭐️⭐️⭐️⭐️

My partner & I purchased our first Home with Abbey New Homes & we have had an amazing experience! Shirley was outstanding when purchasing & answered all of our many questions without hesitation. Shirley is a lovely lady & a credit to Abbey New Homes. Now 6 months in to owning our new home & we still regularly see Shirley & stop for a chat. Incredibly warm and welcome and a lovely person to have help you find your home. With New Builds you always worry about snagging and minor issues, but with Abbey New Homes it’s nothing to worry about. The Site Manager Simon always goes above and beyond to help us & is amazing at his job. He’s an incredibly busy man, but nothing is ever too much trouble, he will always make time to help! We only had a couple of minor snags which of course was a huge relief & Simon has been attentive and helpful the whole way through. He is always available to help at any time of the day & will always make sure there’s a solution. The whole Team at Imperial Gardens are friendly & helpful. Every builder that has visited to rectify a snag has been lovely & it’s just a lovely team of people to have help you. We knew nothing about House ownership as it’s our first home, and the whole Team have been there for us throughout from the start & even now 6 months in! Big Shout out to Shirley & Simon who are stars, but thankyou to everyone at Abbey New Homes. Imperial Gardens site. We would highly recommend, we love our beautiful Home. Thankyou! ⭐️⭐️⭐️⭐️⭐️

Emma · 21 June 2024

★★★★★ 5/5

Trustpilot

Sara and Lisa were great.

We cannot fault the sales team here at Montgau Place. Lisa and Sara were so helpful, always free to talk to us and help us through what was already quite a stressful purchase. They honestly went above and beyond in order to help us secure our purchase and I would like to say a big thank you to both of them.The service we received from this sales team was more than we could have expected.

Mike · 21 May 2022

★★★★★ 5/5

Trustpilot

Curtis and the team have been Fantastic

Curtis and the team have been professional and helpful through the process from viewing the property and getting the keys on completion day, to helping resolve any outstanding snags. He always gets back to you quickly if you have any queries or issues and understands the urgency of any problems.

Alex · 1 May 2024

★★★★★ 5/5

Trustpilot

Would like to do this review for Curtis only.

Would like to do this review for Curtis. He is amazing. He has helped so much. Thank you for always being there. Great contact and so is his team. He made moving in to a flat with so many problems much more bearable. Abbey New Homes should be thankful they have someone like Curtis. Abbey New Homes customer service team and Dante are awful. They aren’t helpful and don’t care about their customers especially disabled ones. Thank you Curtis for being such a polite and helpful gentlemen.

Sarah · 5 June 2024

★★★★★ 5/5

Trustpilot

Moving into our dream home has been an…

Moving into our dream home has been an incredible experience, and we absolutely love it! The Abbey New Homes team, especially Michelle, were welcoming, responsive, and supportive throughout the entire purchasing process.A special thank you to our site manager, Dean, who went above and beyond to ensure our move was seamless, even when I went into labor on moving day. Dean was exceptionally personable, consistently checking in with us to ensure the quality of our new home met our expectations and promptly addressing any snags. We couldn't be happier with our new home and the outstanding service we received.

Nkasi · 27 May 2024

★★★★★ 5/5

Trustpilot

Chestnut Grove

We recently bought our first home with Abbey New Homes and we couldn’t be happier with the whole experience. From start to finish, communication was excellent, everyone was very friendly, approachable, and always happy to answer any questions we had, which made the process far less stressful as first-time buyers.

Saffron · 15 December 2025

★★★★★ 5/5

Trustpilot

Professionalism at its best

We purchased a new property in Sholden Kent approx 15 months ago. From the day of viewing to the actual purchase and the moving in, the individuals involved were extremely professional and a credit to the company. The quality of the property is excellent.

Clive · 7 February 2026

★★★★★ 5/5

Trustpilot

We moved in our New abbey home in March…

We moved in our New abbey home in March and thanks to Nick and Lorraine for helping us through out our process. After moving we found some snags after a professional snagging survey and luckily there were no big issues. I would like to specially mention Michael Pinny our site manager who has been amazing and great help in sorting out all snags within couple of weeks. Great after service. Can’t thank him enough. Definitely recommend abbey new homes at Tavistock place.

Abhishek · 30 March 2021

★★★★★ 5/5

Trustpilot

Top team at Wellington Gardens Walmer

A big shout out for the team at Abbey Homes at Wellington Gardens in Walmer, Deal on making my recent purchase go smoothly. A special mention to assistant site manager for his calm manner of dealing with any issues quickly and more importantly ensuring that I was happy and settled.

Mark · 16 December 2025

★★★★★ 5/5

Trustpilot

The experience with Abby New Homes have…

The experience with Abby New Homes have been very professional from viewing our new property to the paper work and legal requirements. Moving into the property was very smooth and Curtis has been very good dealing with the few snag that we found. Thanks to Curtis and his team for making our new house a home.

Patrick · 20 November 2023

★★★★★ 5/5

Trustpilot

Moved into my new Abbey flat in August

Moved into my new Abbey flat in August. Build quality appears good. Ian, Neville and Barbra are excellent ambassadors for this company, nothing is too much trouble and they are always available to help if I require anything.

Sean · 25 March 2026

★★★★★ 5/5

Trustpilot

Warmington Mews, Crowborough, East Sussex

We can honestly say that Abbey Developments have been fantastic from the start. When dealing with Kim and Debbie in the sales office, all the way through to Ben Sears the Site manager, it has been very professional. We had a small snagging list, which Ben sorted out very quickly with his excellent tradesman. We couldn't have asked for more. The customer service is 5 star. We highly recommend Abbey Developments. Our house has been built very well and we are so happy.

Gareth · 14 February 2021

★★★★★ 1/5

Trustpilot

COWBOY BUILDERS...STEER WELL CLEAR

I would, for your own sanity, steer well clear of Abbey Developments. The customer service, the standard of work carried out is all shoddy to say the least (when you say it's shoddy work, god forbid they threaten to leave the property as it's very offensive to them - I could think of a lot worse things to say to describe their work, so they should feel grateful that shoddy is the chosen word). The work is so poor, holes around plug sockets, patio doors that let rain in, fire doors with gaps between them, damaged carpets, they install brand new appliances that have scratches all over them, bath tubs with damage, put loft hatches in the wrong places because they don't consult their building plans, don't realise how high ceilings are going to be so construct makeshift covers (to make up for their poor building work) for the extractor above the hob which looks awful, and this is just the icing on the cake!The guys at the top, in particular, the Sales Director (BC) is very set in his ways and doesn't see anything wrong, the site team don't give a damn about the poor quality of work and fob you off and pass you round from person to person as they don't want to deal with you, they hide behind emails and refuse to answer calls and just ignore you in general; they are cowboy builders to the highest degree. If you want to throw hard earned money down the drain then go with Abbey, these guys are definitely a waste of time and money, and are not worth the stress and anxiety they will cause you - I have never experienced stress levels and anxiety levels like it! I can only imagine how people feel who have issues worse than mine! They will shout at you, walk out on you, try and undermine you, belittle you, and being a younger female make you feel like your opinion is worthless because you aren't a man and shouldn't be respected. I got told they didn't want to deal with me because I was upset; of course I'm upset, the work, the standards, the whole experience has been the biggest shambles I've ever experienced, from day one - the experience in it's entirety has been awful, what should be one of the happiest times of my life, buying my first property, making it a home, has been completely ruined by Abbey!There were issues with the ground rent clause - I provided them with solid evidence proving their ground rent clause was redundant and onerous, I had advice from my Solicitor plus pro-bono advice from 5/6 other solicitors that the Ground Rent no longer served a purpose, plus served them with research to back this up, I had a VERY heated argument with them where they said they were never going to change their ground rent clause, 6/7 months down the line they had to because Mortgage providers were refusing to lend, but no, I was in the wrong, my evidence and Solicitor advice was rubbish. I was made to feel like a hindrance, like I was chatting bull, and brushed off and fobbed off by them; only for them to make a fool out of themselves and have to change the ground rent clause. They are in the property trade but can't even keep a float with the changes in the sector. If you dare buy from Abbey, do not let them tie you in with a ground rent clause that increases as the development does, ground rent should ideally increase with RPI!They do NOT make buying a house an enjoyable process, yes it's a stressful situation whether buying a new build, an older house etc. but they do not make anything special. The packs they give you with all the flat information in is handed to you in a dirty folder, they do not customize these for the flats and you get given documentation on how to look after your lawn and for houses; it's all shortcut after shortcut with everything!Anyone considering purchasing from them...I beg you do NOT purchase from them...biggest regret of my life and £245k down the drain!!!! I even had conversations with other Solicitors who dealt with them to get advice and they were shocked themselves at the behaviour of Abbey's lawyers. AWFUL company run by AWFUL people with AWFUL work!!! UPDATE 11/02/2021: Abbey are the worst to deal with. There are 2blocks of flats with many communal issues. Issues are 'resolved' by quick and cheap fixes, meaning issues recur within days. The communal front doors for the flats do not work/are not fit for purpose and don't close properly/are faulty and have been as such since resident completion. Abbey fail to take responsibility of the safety of their leasheholders seriously as intruders can enter the blocks (intruders have tried to set fire to ceilings)!They also bad mouth residents to contractors, when you complain they say you're lieing and fabricating it, awful attitude/behaviours. They take no responsibility for their actions/words/attitudes/poor building work!! Dealing with them will seriously affect your mental health and sanity!

Kelly · 11 February 2021

★★★★★ 5/5

Trustpilot

The Hawthorns

Back in Summer 2020 we noticed the forthcoming release of the new Hawthorns Abbey homes estate in Stoke Mandeville, Bucks. Our contact, Ben South, was very helpful in allowing us to view the show home a week before the official release, allowing us to put down the deposit on our dream home. Throughout the purchasing process Ben and Trish were extremely helpful and supportive, ensuring any minor legal hiccups were overcome. We moved in December 2020, and the initial snag list was pretty standard with a few settlement cracks. Site Manager Dean, and his deputy Rob, have been quick to respond to any issues, dealing with them efficiently. Every Abbey workman who has entered our home have been friendly and polite. The kitchen is of a high quality specification, the carpet is soft on our feet and the bathroom tiles very neutral and stylish. It’s little details which make a new home special, and we keep noticing extra features which bring a smile and remind us what we’ve invested our hard earned money in. We did unfortunately experience a leak from the main bathroom sink causing damage below to the kitchen ceiling. We accept that there’s always the odd curveball, so were pleased that this issue was fixed within a few weeks. My husband and I found the plasterer (Marcus/Elvis) really helpful/pleasant and dealt with the work efficiently. Separate issues of rain water leaking into our side garage door were dealt by re-siliconing. With regard to the dip on the garden patio causing heavy rain to form a large pool, we have been reassured that this drainage issue will resolve in time, once a Summer has passed for the ground to absorb any excess rain water. On this issue, trust Rob’s advice. We love our beautiful new home and look forward to many future years here with our family. Thank you Ben, Trish, Dean, Rob and the whole team for all your help and support.

Claire · 7 February 2021

★★★★★ 4/5

Trustpilot

This is the first new house

This is the first new house we have bought. We are in our mid 60's and downsized. Abbey where very patient with us as we had a short completed chain and never hassled us whilst we waited to exchange. Since moving in we are generally very pleased. All minor snagging issues have been dealt with very quickly by Ben who is on site. Covid has stopped some work being done, but Ben has recorded the issues. We are still awaiting a bike shed which should have been here on completion, but that is down to the supplier letting Abbey down. The only gripes we have are that on taking ownership cracking and settlement are immediately the buyers responsibility which seems odd. Having said that the immediate issues are going to be dealt with by Abbey. The major problem is our small garden which, even though it had been turfed, was a bog from 7th December and has got worse to the extent that it constantly has surface water on it. Ben has had the ground works people in and they said it should have had drainage during the build, but it was decided not to do it. We are now awaiting a quote and Abbey are going to fix it. We are at the lowest part of the development.The good news is that Ben is very responsive and friendly and all will be well in the end.

Peter · 2 February 2021

★★★★★ 5/5

Trustpilot

Fantastic family home

We moved into our Abbey home in November 2020 and have been delighted with it from day one.I work for a major Warranty provider for new homes and regularly inspect new homes and I can honestly say the quality of our home is second to none. There has been very little in the way of snags to pick up on and if we have needed anything looking at the Site Manager Andy and his assistant Mick have quickly and efficiently organised the works. They could not have done more for us and I would absolutely recommend Tavistock Place as a high quality development to move into. The quality of the materials and finishes internally and externally would be hard to beat at any price point but we find the amount of house you get for your money here is amazing and we feel very lucky to have moved into an Abbey New Homes house built by Andy and Mick.Very well done guys.

Mr · 9 January 2021

★★★★★ 5/5

Trustpilot

Beautiful home & Amazing aftercare

We bought our brand new abbey property at the end of Oct . When buying a brand new house there will always be a snag list. Considering we are in a global pandemic the care and efficiency has been amazing getting these bits done.I work in business retention. Mainly looking at how to treat and look after customers and keep them engaged and loyal to company’s. This makes me a nightmare customer if I feel I am not getting the best possible service...so to say I am impressed is saying a lot! We are incredibly pleased that the site manager Ben Sears is so incredibly efficient, caring, & understanding... nothing has been to much trouble and he really cares about getting things done in a timely and professional manner. All other staff that have come in to do any little bits of snagging have been so lovely and done a great job. While being COVID safe! We are incredibly happy with our amazing property! Well done abbey homes. Ben is an asset to your company!

Nikita · 7 January 2021