LSL New Homes Dover reviews

★★★★★ 4/5

Trustpilot

Generally ,it was a good experience but…

Generally ,it was a good experience but has a problem with heating in two of the the rooms and a plumbing issue with the kitchen sink leading to a leak.They are still unresolved. I like my own house.It’s a good one.Plot 102 Egerton Place

Ifeoma · 17 May 2022

★★★★★ 5/5

Trustpilot

Thankyou Abbey New Homes

Thankyou Abbey homes for all your help and expertise in helping us find our amazing new home

Thomas · 3 May 2024

★★★★★ 5/5

Trustpilot

Absolutely spot on …

Absolutely spot on home and aftercare service, Mick and co were very helpful with the moving process and any issues were sorted right away, of which were minimal… You can really tell they care about the service being provided and the quality of the build!!

Sam · 19 November 2021

★★★★★ 1/5

Trustpilot

Been having a leek in one of the rooms…

Been having a leek in one of the rooms of a new built for more than a year. After tons of email they still didn’t fix it and the ceiling is about to collapse. Avoid as much as possible Abbey.

Cristian · 23 September 2024

★★★★★ 5/5

Trustpilot

We bought our 3rd new home from Abbey

We bought our 3rd new home from Abbey. I have to say from day 1 through to completion and beyond the support and customer care service has been the best we have ever experienced! Highly recommend

Roger · 16 November 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Abbey Homes! Where do I start? Of course there is the snag list that never ends, but what has sickened me the most is a leaking tap which brought about a water bill of £650.Abbey Homes, fully aware of these unprecedented times, despite their ability to continue to build all throughout cv-19 maintaining their profits. Refuse to pay the excess caused by the leaky tap.Their excuse? Cutting out the corporate language “because you didn’t report it in time we don’t care and wash our hands of the issue”. Please note that we have 3 bathrooms (not all utilised), one of which has a bathtub and shower so it is not amiss to think that one could very easily miss the leakage.With that being said, they refuse to pay and continue to delay the fixing of the items on the snag list. Customer service pretty much doesn’t exist, it’s a case of constantly calling and emailing about a snag list, of which they may or may not send someone to cover 1-2 items. Leave the rest and wait for you to chase them. The cycle continues.If you can avoid, just save yourself the stress.

Janet · 7 January 2021

★★★★★ 1/5

Trustpilot

Absolutely appalling customer service

Absolutely appalling customer service, still waiting for issues to be resolved we moved in 6 years ago and still have unresolved issues. Constantly told someone will contact you and then never hear a thing.

Mike · 26 November 2024

★★★★★ 1/5

Trustpilot

The buying process is smooth but aftersales severely lacking.

The buying process is smooth as they want your money however aftersales is shocking. I still have outstanding snags from when I moved in 2 years ago, with promise after promise to repair/replace and nothing materialising. They spin a yarn to nhbc to keep them off their back and leave us homeowners to fight them. Not a good experience and definitely will not buy another home from them.

Daniel · 7 September 2022

★★★★★ 5/5

Trustpilot

Deceiving developer/ seller

The title is in response to the review of 22/6/20.This person couldn’t be more wrong. The property we purchased came with a large access drive of which part of this is to the front of our neighbours house. When we decided to purchase our property we looked at plot 11 and plot 12 Aragon place in mid 2017.Plot 12 is the plot we chose due to the drive and being the largest plot on the development tucked away in the corner with no passing cars or pedestrians so we could have peace and quiet. For over two years this was the case and we let our neighbour occasionally park at the front of his house without making a fuss about it. Well as the saying goes “ give an inch and they will take a mile” and he tried to. During lockdown the neighbour asked if contractors could park there old tatty van on our property whilst carrying out non essential works in his house. I said no of course not.Well since then the peace and quiet we expected has been shattered every day by load music from a speaker placed outside the rear door of their property facing our garden with a dog with the loudest bark ever being made to bark as early as 05.45 in the morning and as late as 23.00 at night.He says it’s “shared access and parking” .. and Abbey homes won’t help him. No they won’t for the fundamental reason it’s NOT SHARED ACCESS AND PARKING The title deeds clearly show it’s not and every other resident on the development know it’s not and his solicitor knows it too They will never be allowed to park on our property again Nor will their any of their visitors due to all the trouble he has caused we will make sure of that.He’s even tried to block our access and was told off by another neighbour Just a trouble maker who seems extremely jealous and angry. Oh well when you get to my age you know it takes all sorts that’s for sure.

Tom · 24 July 2020

★★★★★ 5/5

Trustpilot

Great Works of Abbey Development Ltd

Abbey Development Ltd have helped us so much since we have moved in. Whenever we need help they are always there to help us and they are so effective in taking the next step.

Kate · 15 November 2022

★★★★★ 5/5

Trustpilot

Tavistock Place

Nick have been very professional from the viewing day to complexion. The purchase process was very easy and they respond to our queries on time. Nick, Andy and Mick are so helpful and supportive throughout! Great communication with excellent customer service

Tope · 10 November 2021

★★★★★ 1/5

Trustpilot

Huge rat problem in Abbey New Homes houses

I bought my house on an Abbey New Homes development in 2007 under a shared equity scheme in which Abbey New Homes own 25% of the properties in the scheme. Both of my neighbours in our terrace of three are also part of this scheme. I've had massive problems with rats getting into the cavity walls and up into the loft, which has been worsening in the past few years. I thought it was only me who was experiencing these issues but in October last year I discovered that lots of my neighbours on the estate are also having huge problems with rats getting into the cavity walls and up into the lofts. It's making our lives a misery, constantly hearing scuffling, pattering, gnawing, and chewing in the cavity walls and lofts and I've spent hundreds of pounds on pest control. I've contacted Environmental Health about these issues, but they are adamant that the problem is 'the poor quality of the build' of Abbey New Homes' properties. One of my neighbours dug down the side of his house to try and find out how the rats are getting into his house and found big gaps with open access to his cavity walls. Despite extensive correspondence with Abbey New Homes, they tell me that they can do nothing about it and claim the problem is nothing to do with them. They have been extremely unhelpful throughout. If you're thinking of buying a home from this company, I would strongly advise you do do some thorough research first.UPDATE, FOLLOWING ABBEY'S RESPONSE TO THIS REVIEW:I have contacted my neighbour about his empty house but he has done nothing. This is why I've contacted Abbey as they own 25% of our properties. However, they've only made cursory attempts to contact the homeowner themselves (despite informing me that he's in breach of a condition of his lease). They have also said that the 'poor quality of the build', as advised by Pest Control and Environmental Health, is nothing to do with them.

Emma · 20 February 2020

★★★★★ 2/5

Trustpilot

Costing me Hundreds to rectify issues

My home with abbey is 4 years old. The shower has been so poorly installed that I am now going to have to pay hundreds rectifying. I have already spent hundreds on the water tank. Abbey not interested when I have raised it with them

Shaun · 1 January 2021

★★★★★ 5/5

Trustpilot

Great in every way

Great in every way , from the office staff to the site team. Very helpful and professional. Finish of the house really good compering to other new build houses we own in the past. Highly recommended.

Kinga · 12 September 2024

★★★★★ 5/5

Trustpilot

Plot 92 montagu place

Absolute 5 star service! We couldn't be more delighted with the process of purchasing our new home. Our sales representative made the process extremely stress free and went the extra mile. We can't thank her enough!

Megan · 22 May 2022

★★★★★ 5/5

Trustpilot

HARTS HALL PLACE

Very happy with the service received on site, especially from Ben who has been super helpful ironing out the snags and went above and beyond to help us. Lovely house and lovely neighbours.

Doreen · 9 September 2022

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM ABBEY HOMES

DO NOT BUY FROM ABBEY HOMES. Whilst the houses are nice, the aftercare is appalling.Snags are not attended to and once they are off site - you can kiss any hope of fixing snags good bye.Not only that, but the promise the world with regards to getting the estate landscaped, when they literally leave nothing but acres of weeds. Latton Place - a development in Kingston Bagpuize does not even have so much as a blade of grass put down in the common areas... no nice front entrance .. nothing ... literally just weeds.We are now expected to "maintain" it ourselves. All communication is simply ignored, be it that you phone them or email them.Do you research thoroughly before you buy from Abbey and come and look at their estates to see what they deliver (or rather, what they do not deliver). .

Diana · 13 June 2019

★★★★★ 5/5

Trustpilot

Arcadia Park

My daughter purchased her first home from Abbey New Homes.

Kerry · 29 July 2025

★★★★★ 5/5

Trustpilot

Thankyou!!!

Nick and Lorraine have been so lovely from the very beginning! Happy to help and always catered to our needs! We have now moved into our new home and are so thankful for them that they made our experience so easy and enjoyable!

Taylor · 6 December 2020

★★★★★ 5/5

Trustpilot

Warmington Mews, Crowborough

Good experience purchasing a property through Abbey. We found the team helpful and the process as a whole was fairly smooth. We love our new flat and only had a small snagging list with everything quickly fixed by the site manager Ben.

Tom · 18 February 2021

★★★★★ 1/5

Trustpilot

Do not buy from this developer - extremely poor quality build and even worse service

To summarise why you should avoid buying their houses and falling for their sales patter:- Terrible after care service (expect to wait months, years for them even to begin to look at the snags). - Endless snags which they overlook, fail to address- Poor workmanship (uneven floors, uneven gardens, broken pipes, cracked fittings, windows coming away from frames, work left undone etc)- Cheap fittings used rather than those which are specified- Constantly cutting corners and trying to avoid rectifying their mistakes- Hire sloppy contractors who create more issues- Management oblivious and seldom make any efforts to helpI could go on and write an endless list but you get the gist that they are aterrible developer. Speak to people that live in their developments and you'll no doubt hear countless and continuing horror stories about their work.UPDATE APRIL 2017: Issues reported in March 2016, Abbey continue to shirk responsibility and have made no attempts to fixUPDATE MAY 2018: Two years on and Abbey still have failed to fix the snags that were reported when I moved in. Shoddy standards throughout and a lack of aftercare is the Abbey New Homes marqueUPDATE DEC 2018: Abbey’s contractors come and go, review the same thing over several visits, do the exact same things but never any work. Invariably they forget their tools or have not got what they need and advise they will be back just to do the same thing again. Nothing gets fixed as they just come and look at the issue advise they need to order something and then come back several months later to do the same thing. Complete joke

Ash · 18 December 2018

★★★★★ 5/5

Trustpilot

Manor Grange

Excellent Customer service from Dean on site in dealing efficiently with any issues.

Gerry · 25 February 2024

★★★★★ 1/5

Trustpilot

Problem with kitchen bay window similar…

Problem with kitchen bay window similar to Mr Weedon who reviewed earlier. Bought house in 2015 picked up as possible problem on survey report - Abbey basically did nothing with snagging list until about 1 and a half years later, when bay window failed and rainwater leaked into property. Now again fast forward to May 2018 and window has failed again - contacted Premier Guarantee and they said it would be down to Abbey Developments. Have consulted a solicitor and am going through the process - even though letters have been sent to Abbey no response as yet!

Paula · 3 September 2018

★★★★★ 5/5

Trustpilot

Extremely helpful and personable…

Extremely helpful and personable experience. Our sales professional went the extra mile without hesitation and I would highly recommend. For what is a stressful time, it was made pleasurable and cannot ask for more

Karly · 22 May 2022