LSL New Homes Dover reviews

★★★★★ 1/5

Trustpilot

2 years ago when we moved into a new…

2 years ago when we moved into a new build at St Nicholas Place, Abbey Homes was promising to deal with snagging/issues, 2 years later I am still waiting. This is not to mention anything else about the lies they said when selling these properties. I could not buy a house from them.

Juan · 14 December 2024

★★★★★ 5/5

Trustpilot

The Site Team at Oakwell Place have…

The Site Team at Oakwell Place have been very helpful and willing to rectify any outstanding remedial works. This is our 1st home and we are quite new to everything, with the team there we are able to enjoy this even more. Also, the sales team have been supportive and helpful during the purchase process which we are thankful for. Lucas and Agnieszka, Plot 21.

LZ · 30 May 2024

★★★★★ 5/5

Trustpilot

great experience

great experience - moved in Feb 2021, minimal snags to report. Any snags we did find were repaired fast and effectively.Very happy with the house 3 years on, fixtures and fittings still remain robust and good as new.

Rupert · 16 February 2024

★★★★★ 5/5

Trustpilot

The whole buying experience was very easy

The whole buying experience was very easy with David very helpful and friendly. We have been in our new home for just over a week, all miner snags are being sorted. The whole Abbey team have been great.

Mick · 16 February 2024

★★★★★ 5/5

Trustpilot

Buying from Abbey

This was the 2nd Abbey home we have brought and have great service both times, Kate from the sales office has been a star and more than helpful at every stage We have always been kept up to date on the build and have been able to be excited rather than stressed throughout would highly recommend, we cant wait to move into our next family home with Abbey

Jamie · 30 July 2020

★★★★★ 5/5

Trustpilot

This is my first time ever buying a…

This is my first time ever buying a property and Ben and Nick have been great and made it so easy! From the demo of the apartment to the small snags that need to be finished off, they’ve been very efficient with getting things done. They have both been exactly what you need when buying a new property! Thank you both.

Daisy · 10 January 2022

★★★★★ 5/5

Trustpilot

6 months into a Abbey home

We moved 6 months ago into one of their houses and everything was perfect, I avoided to write a review so fare as I tested the house and all what's in it and I am surprised everything was perfect so fare. I defenetly recommend them and for Abbey a big 👍 well done

Remus · 9 December 2022

★★★★★ 5/5

Trustpilot

We bought Talbot A in Egerton Place

We bought Talbot A in Egerton Place, which is very beautiful, and the neighbours are lovely. We only had issues with a few scratched glasses in the windows, needing sealing in some finishing in the bathroom. Valentine, the Site Manager, has fixed everything.Overall very happy with the service.

Prad · 5 April 2023

★★★★★ 1/5

Trustpilot

Horrible gardens

House itself is not so bad, but outdoors the ground works is a joke, gardens are not straight but looks like trampolines in middle and every house in development had problems with water in gardens and today I realised why because I’m adding a little path truth the garden in turns out turf is laid on subsoil no topsoil and I work as digger driver my self and have never seen gardens made as bad. NHBC requires minimums 100mm of topsoil but I have non just a little layer what come with turf. Plot 124 Fitzwarin Place, Whitfield

Janis · 5 April 2023

★★★★★ 1/5

Trustpilot

It’s clear they don’t care about their residents

We requested a FREE installation of fibre broadband in our rental property, which was initially refused with no reason. All we need from them is a signature allowing CityFibre to carry out the straightforward installation. The current internet is so bad (10mbps) that I and some of the other residents are unable to work from home. I’ve been chasing this up for the last month, talking to residents and calling management companies. My emails are now being ignored by Sales Director and we still have not got the permission we need. I’m so appalled that this has taken so long and I am so angry that I am now being ignored. This is a simple, routine procedure THAT WILL COST THEM NOTHING and they are being completely unreasonable in not granting us this request. CityFibre said they had never experienced anything like this. This is a financially challenging time for us and we’re having spend unnecessary money on commuting and on a temporary mobile router (which is still not able to provide adequate wifi). I can’t understand why they have made so many problems about this when it will not cost them anything.

Faith · 27 March 2023

★★★★★ 1/5

Trustpilot

Do Not Buy an Abbey New Home!!

We moved into our Abbey home over 4 years ago, and as seems to be a continued theme with Abbey we are living in an unfinished site with Abbey refusing to talk to the residents to resolve the issues.With numerous health and safety concerns and unsightly overgrown (or never actually planted) ‘green’ areas it is an embarrassment.Save yourselves some stress and DO NOT buy an Abbey New Home!

Sarah · 19 July 2019

★★★★★ 5/5

Trustpilot

Great Service

I was warmly welcomed by Sara and Marina the first time I visited Liberty View in Lenham. Sara took me around the show home and then 5 other properties. She also shared all the information I needed should I wish to proceed. Since then, I have been there a few times to look around again. Great service, with a smile, together with an understanding of my requirements.

Helen · 11 February 2024

★★★★★ 1/5

Trustpilot

Absolutely appalled by Abbey Homes

Absolutely appalled by Abbey Homes. Anyone thinking of buying an Abbey home please think twice or come and see the residents at Darland View in Hempstead Kent ( Me7 3PP) and we can all enlighten you on all our issues two years on that haven’t been resolved. We moved into our ‘forever” home back in November 2020 and now two years after on we are still being ignored by their customer services team even being told that they wouldn’t carry out any works unless I removed a review, yet they failed to understand that they only respond to you emails as a result of the review - perhaps reply to emails and talk to your customers! Our energy bills are now £700 a month as we are trying to heat a house that has major thermal performance issues - all confirmed by a thermal imaging survey carried out in December 2020 yet here we are in March 2023 and its still not resolved. I’ve had to get NHBC involved to help us and then Abbey sent in a painter and decorator (lovely guys though) to carry out the insulation works to our bedroom yet now the room is colder than ever and worst of all all the drafts have returned and we can hear the noise from outside. It’s 11 degrees in my bedroom at 4am as I write this. I am just so cold and having to wear a hat to bed as my walls are so cold and now my bedding is damp. I have had the heating on full today yet the room just doesn’t hold the heat and the floor is cold. Abbey have mucked us about so much it’s like they love playing with people’s lives. Our mental health and well-being has been impacted and bills soaring yet they couldn’t care less. Anything to not do the job properly- they've now attempted to rectify it to meet the ‘minimum’ standards of insulation 3 times and every time made its worse. We are exhausted, cold and beyond hope that Abbey will ever get this sorted. We can’t even move as its an ongoing and known issue which we would have to declare. I just don’t understand how Abbey Senior Leadership Team allow this to continue. Please do not buy an Abbey Homes home.

Kalli · 6 March 2023

★★★★★ 1/5

Trustpilot

Lovely house, abysmal servicre

I originally wrote a 6-page essay for this.First-time buyers in Whitfield, Dover 21,Love the house, and have lived in it for 1 year and 6 months. It does have problems, normally not major, however... Feel like I have been lied to at almost every stage of interaction with abbey homes, or their representatives.They won't answer calls or reply to emails or stick to anything they have said and will use the same excuse for (going on for) a whole year.They've owed me money for a considerable amount of time for add-ons where work has not been done properly, and damage they have caused to my personal property which they agreed to refund and then not given it.

Luke · 1 March 2023

★★★★★ 1/5

Trustpilot

leak in the attic window

leak in the attic window - 5 months not repaired and no contactmanhole - blocked with bricks and plastic even when just when we was moving in site manager was supervising worker unblocking drains from garden. still left a lot of rubbish inside and blamed us that we water the garden so the soil was coming with water ?!?! stairs - quickening like dying duck after 8 months

Slav · 20 April 2019

★★★★★ 5/5

Trustpilot

First time buyers

Very happy first time buyers and first to move into Imperial Gardens development. Simon and Marina have been great all the way, dealing with everything in a professional and friendly way and nothing was ever too much trouble.Thank you!Ákos and Francesca

Francesca · 9 September 2023

★★★★★ 4/5

Trustpilot

Overall the new house is very good

Overall the new house is very good, a few snags but that is only to be expected. The show home staff were very helpful keeping us informed at all stages. The site manager Andy and his staff were also very helpful, nothing was to much trouble, all immediate snags were done very quickly.

Timothy · 10 August 2022

★★★★★ 5/5

Trustpilot

Warmington Mews - Crowborough

Moved into my new house at the end of January and couldn’t be happier.... from dealing with Debbie pre exchange who was so friendly, helpful and very quick at getting back with any questions I had etc to post completion with any little snags etc being sorted quickly and professionally by the site manager Ben. Very happy customer, well done Abbey Homes.

James · 2 March 2021

★★★★★ 1/5

Trustpilot

Only rated 1 star because cant rate…

Only rated 1 star because cant rate 0...Moved into a new build in oct '21 in Dover.A long list of snagging issues only 1 completed..our garden is like a swamp when it rains, extra drainage has been put in but not completed and has not improved the issue at all. We need 3 new kitchen cupboard doors. We have a chunk out of a door frame that has just been painted over. Wrong flooring in the bathroom which has a big bubble in the middle and there's more. November '22 i was told the garden issue was being passed to their ground engineers, we haven't heard a thing.Today, 17/01/23 I emailed again, as we have a leaky roof which has come through to our en suite, only to be told our property hasnt been handed to customer care yet so they won't do anything. They are now passing this onto the site managers who are no longer on site and was useless when they were..325k for house that we have so many problems with its unreal

Lynn · 17 January 2023

★★★★★ 1/5

Trustpilot

Stay well away unless you love being ignored

Very rude company that just completely ignores you.We have had so many issue moving in from wall being out having to be taken down and put back, heating all plumbed up wrong so ceilings down and re plumbed, porch out of line and toilet constantly blocking. Believe me the list goes on.We are currently being ignored about our down stairs toilet and this has been going on since we moved in 27 months ago.Stay well away it’s not worth it.

Lisa · 15 January 2023

★★★★★ 5/5

Trustpilot

Warmington Mews (Crowborough)

We moved in to our new home in the middle of December so have now been here a couple of months. The quality of the house was everything that we hoped it would be. The few snags that we have had were dealt with promptly and we couldn't be happier. Ben in particular has been exceptional with his communication and service.

Will · 11 February 2021

★★★★★ 5/5

Trustpilot

We moved into our new home in December…

We moved into our new home in December last year, Trich was so helpful as are the rest of the contractors. A few snagging issues but they got dealt with within a resonable time of us informing them.

Phil · 6 April 2022

★★★★★ 5/5

Trustpilot

Abbey Homes Great Services

Having used Abbey homes developers, I can say I have had a really positive experience. Great service received from site manager Ian and sales manager Gail. Every request and query has been supported and answered, snagging issues dealt with efficiently and overall a pleasant experience. Would definitely recommend their services.

Natasha · 28 September 2022

★★★★★ 5/5

Trustpilot

The Hawthorns, stoke mandeville

The Hawthorns, Stoke Mandeville.Any issues have been dealt with super swiftly. Dean responds to messages straight away and has actioned anything that needs to be done really quickly. Yesterday we alerted the team to an issue with one of our windows. Today, it's fixed. That's excellent customer service.

Sharon · 30 November 2022