LSL New Homes Dover reviews

★★★★★ 1/5

Trustpilot

Aftercare? Forget about it. Be warned!

I have given this one star as there is not an option to give zero stars!!! We have been in the property for 20 months now & we still have outstanding snagging work from when we first moved in!! At the beginning of this year we had someone come round to document all the outstanding issues, Simon, but he left. Kim then took over, she has now left! We have now been asked once again to send a list and photos!! We are constantly going round in circles. If we phone or email we get ignored unless we copy the directors in. But even then they just keep asking us to send in the list & pictures so nothing ever gets done!!!! They seem very quick to take your money & move you in but the aftercare is absolutely shocking!!!! I completely understand in a new house you will get snagging issues and I accept that (this is not the first build we have owned). However previous builders have come out straight away & we had all work done well within the first couple of months of moving in! Abbey still not have completed our snagging after 20 months!!! It’s absolutely disgusting customer service. I would not recommend abbey to anyone & i would seriously recommend looking at other builders in the area & to go with them!

Nichola · 9 December 2018

★★★★★ 5/5

Trustpilot

Abbey homes at the hawthorns stoke Mandeville.

We have had a fantastic time from purchasing the 4 bed detached tapley from Trish in sales nearly three months ago she was so helpful the house is amazing we are so pleased with it and as for a couple of small snags that we came across were dealt with very promptly by Dean the site manager & Rob his trusted assistant thanks guys keep up the good work.Regards Glen & sharon.

Glen · 9 July 2021

★★★★★ 1/5

Trustpilot

Invest your mortgage and what you have saved up wisely! AVOID THESE ROUGES; ABBEY NEW HOMES LIKE A PLEAGUE!

This company is the definition "dodgy, cowboy builders". Very shoddy workmanship, poor quality materials and worst of all, very bad customer service from top down. They will never listen to or attend to your after sales issues. Our first encounter with the site manager Dean turned into an argument, over genuine defects we identified and brought to their attention. We identified over 30 defects at the time of handover some of which they have not fixed to this very day. Beware people. The mortgage you are taking from the bank to buy your house is a LOAN, and not a grant. You will have to pay back even if the whole house is in tatters. So why not invest in trusted developers, than these rogues? Yes it may cost you a bit more, but trust me you will be better off than buying from these fools. After just 5 months into the property, we are now considering selling it off after a year. That's how bad their properties are.

Thompson · 31 October 2018

★★★★★ 1/5

Trustpilot

Had a brief run in with this company…

Had a brief run in with this company and a terrible experience! Sales director was too important or busy to contact me so I had to go through a 3rd person who couldn't understand at all. Made a quick process into a difficult drawn out situation. I lost the house because they made it difficult but to be honest I'm glad, as after reading a lot of reviews on them, they don't seem to be a good build company anyway.

Matti · 20 October 2018

★★★★★ 5/5

Trustpilot

We moved into our new home a couple of…

We moved into our new home a couple of months ago, and it has been a smooth process. Each team we dealt with had been great in their own regard. Now that we've moved in, Dean, Henry and the site team have been amazing and extremely helpful with any request we have had. It has made the process stress-free, and we have the reassurance that we will be looked after for the aftercare of our home. Additionally, the build quality of the home has stood out by far compared to other developers.

Rikhil · 19 December 2023

★★★★★ 2/5

Trustpilot

Our experience has been mostly negative

Our experience has been, great at pre sales but not great at aftersales and promises to do things often fall short. Its difficult to get things fixed especially when they disappear off site and communication is difficult with Abbey over e-mail, lengthy and frustrating. However, when the builders are on site they are relatively quick to respond and get things sorted for you.Had a fault with our extractor fan and even after the site manger fixed it we had issues a few month later again and by that time builders had left site.Abbey Homes blamed us and said we were not using it properly and therefore refused to come out. In the end, after a lengthy back and forth e-mail chain they agreed to come and look only to find it had not been installed correctly! We had a leak around it and water dripping down, lots of people have the same issues, so be aware of that.Abbey even offer hampers to be delivered to apologise, only problem is they don't turn up.They just tell you want you want to hear but actually never deliver on what they say are going to do.General estate management is non existent also, they don't maintain or cut the grass for long periods of times and everything looks untidy, quite disappointing for a new build development.Overall, if we were looking to buy a new build again, we would stay clear of Abbey due to the customer experience and build quality.They also don't send out a survey of feedback after you move in, or follow up much and is down to you to contact them, which is odd, wonder why!

DAVID · 30 November 2023

★★★★★ 5/5

Trustpilot

Tavistock Place

I moved into my 3 bedroom Abbey home in September 2021. I was very happy with the sales service from the beginning to the end. Nick in the sales office was very helpful and Mick, one of the site managers has gone above and beyond when needed. All snagging was done quickly and efficiently.This is my 3rd new build house and I am very happy with it.

Shirley · 23 February 2022

★★★★★ 5/5

Trustpilot

We’ve had few cracks in our new built…

We’ve had few cracks in our new built flat and I had to contact Abbey Homes to get it checked as it was getting really bad. Mr. Dante La Bella, has been in contact with us as soon as possible. He came and inspected the flat and sent his guys over to get those cracks fixed. The work has been done perfectly and it looks as brand new as before. Can’t thank him enough!

Mrs · 10 September 2020

★★★★★ 5/5

Trustpilot

Excellent service

My experience from the Abbey New Homes Four Elms development Sales team has been fantastic. I started my journey with them in January 2019 and moved into my new house in October 2019. The support from the Sales team has been excellent and the communication was spot on during the buying my new home. I have had a few snagging issues, however these have been dealt with in a timely manner and to my satisfaction.

Linda · 30 January 2020

★★★★★ 4/5

Trustpilot

The sales people were polite and…

The sales people were polite and informative on the site plans visits were always arranged at shortish notice so progress could’ve assessed. The buying process is always stressful but been able to talk about it with the representatives did help reduce the strain

Mark · 15 February 2024

★★★★★ 4/5

Trustpilot

Darland View - purchasing experience so far

Purchasing a property can be a demanding and confusing experience. We are in the process of purchasing a property at Darland View and with the help of their Sales Consultant, Maxine, the experience has been relatively plain sailing. She has gone the extra mile in helping us with making our decision, informing us of any variations that have taken place on site, and has even given us intermittent calls updating on progress.

Linda · 13 November 2020

★★★★★ 1/5

Trustpilot

ABBEY HOMES should be looked into by…

ABBEY HOMES should be looked into by the building authorities.This company will use substandard products. Imagine they have been around to change my radiator valve more than 2 times in different rooms and they are still making noise and winter is round the corner again, imagine that kind of noise your whole house is shaking that kind of noise. 2. Took them over six months to fix water leak to the main bedroom roof, You don’t want to see pictures of the property they handed over to me. this is a newly built property and it’s just over a year I moved in. The snagging are in the hundreds. The workmanship is poor now imagine AFTERCARE . Extremely poor and the customer service manager extremely rude individual. I have had dealings with him so I know and I am not the only one with that same feeling. The Estate plan we agreed to have 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbour and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns! Now we just had a response where they confirmed we were initially missed informed by their sales office. Imagine a company like theirs miss informing 2 different plots of the same mistake, how ironic that can be? Right? So the company had the revised plan in July, but sales teams sold us original plan in September and they claimed to have contacted our solicitor in NoV with a revised plan that the company had all along since July 2021. Imagine what we are now having to deal with, lawn full of grass and weed for I and my neighbour to share, we don’t even have a clue as this is the front of the house, we can’t use it for anything. Other in the estate have 2 car port each and we are to be paying the same estate charges and we still have to maintaining the pile of rubbish they left in front of our property to maintain. They are that incompetent. When they fixed wiring to heat upstairs down stairs and the ones down stairs for upstairs. I am exhausted dealing with this company I cried so much when I moved in as this was not a pleasant experience for a first time buyer like me. I was excited buying my first home only to have made the biggest mistake of my life buying from this company. If I could give ZERO ⭐️ I will that how awful my experience is. I am glad these cannot be deleted, the manager deleted all my feedback on Instagram they don’t like bad review, but they can hand you bad property and want you to keep quiet. Over a year after and I am still having issues. It’s so draining dealing with this company.

Lola · 12 October 2023

★★★★★ 5/5

Trustpilot

we have moved into our new home in…

we have moved into our new home in imperial gardens hawkinge . been been here 4 weeks now and had 1or 2issue's, we reported them to Simon the site under manager , which he resolved in no time .Very friendly and easy to talk to and the builders are polite

Raymond · 18 August 2023

★★★★★ 1/5

Trustpilot

Absolute trash. Complete and utter disgrace of a company

TIP: look for reviews from people who've been in their home at least 6 months. The only positives are from people who've just moved in. This is where the fairytale ends and the nightmare begins.We've been in our home over 1 year...Absolute trash. Not sure I would take a house for free off these guys. The reviews across multiple sources tell you beyond doubt that these guys are absolute clowns!We have about 300 issues on our snagging report! That tells how this is going to go. They rushed the build of the house to finish before the end of the financial year.WORKMANSHIP, QUALITY, AND FINISH ARE TERRIBLE. Chipped doors, chipped windows, chipped banister, multiple protruding nails, multiple carpet stains, splashes of white paint on the black front door and handles, front door peephole was broken, ensuite showers would not drain, ensuite shower door was broken... should I continue? Exposed exterior air vents, ticketing pipes in the bathroom, problems with the boiler valves, peeling paintwork in 2 rooms, doors do not close properly, handles fell off doors, the whole entire cooker was loose/not fitted flush, tiles falling off the roof, the list is actually endless... We've found waste materials hidden under the stairs as well. My neighbours have done work in their garden to find massive rocks and steel cases buried under the grass. Others have found gaps 1 cm wide under their garden door so insects can crawl in for fun.You cannot make this up.If anyone does not believe me or if Abbey wants to dispute this, I will be very happy to provide the snagging report, emails, pictures, etc.PARKING SPACES - Estate plan we agreed to had 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbour and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns!AFTERCAREAll I can say is that they are genuinely the most incompetent and rude people I have ever dealt with. The main customer service rep and her manager can barely read, let alone provide decent customer service. Sometimes I think it has to be a prank. Several neighbours have complained. They take weeks to respond, and when they do, they have no idea what they're talking about. You will literally have a plumbing issue, and they will send an electrician out. I am dead serious; they are that incompetent. When they do finally get the right person out, they try to do everything on the cheap. Several contractors have attended our property to do work and have explicitly told us that Abbey uses trash materials and they do not know why. As a result, myself and several neighbours have experienced the exact same issues. They have no shame whatsoever.Pretty much the whole estate have been having problems for 2 years non-stop.If you know what is good for you, steer clear of anything with their name attached to it. They are a fxcking nightmare and a disgrace of a company.

The · 21 September 2023

★★★★★ 1/5

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Absolute trash. Not sure I would take a house for free off these guys. The reviews across multiple sources tell you beyond doubt that these guys are absolute clowns! We have about 300 issues on our snagging report! That tells you how badly this is going to go. They rushed the build of the house to finish before the end of the financial year. WORKMANSHIP, QUALITY, AND FINISH ARE TERRIBLE. Chipped doors, chipped windows, chipped banister, multiple protruding nails on the staircase, multiple carpet stains, splashes of white paint on the black front door and handles, front door peephole was broken, ensuite showers would not drain, ensuite shower door was broken... should I continue? Exposed exterior air vents, ticking pipes in the bathroom, problems with the boiler valves, peeling paintwork in 2 rooms, doors do not close properly, handles fell off doors, the whole entire cooker was loose/not fitted flush ans could be pulled out by a toddler, tiles falling off the roof, the list is actually endless! We've found a tonne of construction waste material hidden under the stairs as well. My neighbours have done work in their garden to find massive rocks and steel cases buried under the grass. Others have found gaps 1 cm wide under their garden door so insects can crawl in for fun. You cannot make this up. If anyone does not believe me or if Abbey wants to dispute this, I will be very happy to provide the snagging report, emails, pictures, etc. PARKING SPACES - Estate plan we agreed to had 2 parking spaces right outside our home alongside our neighbour's 2. On completion, they had moved the parking spaces 20 meters away and replaced them with a massive patch of dirt. Yes, dirt to be shared and maintained by my neighbor and me. No explanation, and they are refusing to put the parking spaces back where they should be. They described this as a "slight change." Clowns! AFTERCARE All I can say is that they are genuinely the most incompetent and rude people I have ever dealt with. Dante and Candice can barely read, let alone provide decent customer service. Sometimes I think it has to be a prank. Several neighbours have complained. They take weeks to respond, and when they do, they have no idea what they're talking about. I had a plumbing issue, and they sent an electrician out. I am dead serious; they are that incompetent. When they do finally get the right person out, they try to do everything on the cheap. Several contractors have attended our property to do work and have explicitly told us that Abbey uses trash materials and they do not know why. As a result, myself and several neighbors have experienced the exact same issues. They have no shame whatsoever. The whole estate where we are have been having problems for 2 years non-stop. If you know what is good for you, steer clear of anything with their name attached to it. They are a fxcking nightmare and a disgrace of a company.

KB · 15 September 2023

★★★★★ 5/5

Trustpilot

Abbey New Homes-amazing staff

The staff at Abbey New Homes could not have been more helpful. We loved the show home & after we sold our house there were various delays & Lack of communication from the solicitors. Abbey New Homes stepped in & helped us to completion. Kelly & Ben especially went above & beyond, I don't think the move would have happened without them. We have been here 2 months now, & couldn't be happier.

Unhappy · 6 February 2024

★★★★★ 5/5

Trustpilot

Recommend Abbey Homes

Recommend Abbey Homes Really smooth completion with no issues. Happy with my new home.

Customer · 16 March 2022

★★★★★ 5/5

Trustpilot

Michelle is an asset to Abbey!

We had a brilliant experience buying our house off Michelle. She was diligent and helpful at every corner. She made a very stressful time manageable. Michelle helped chase down our chain which was six people long and insured we got our dream home. She available during and outside office hours.She is wonderful at her job and we recommend dealing with her to anyone. Thank you again Michele, The Galloway’s

Aoife · 10 November 2020

★★★★★ 1/5

Trustpilot

Exhausting and Abysmal

Nearly 3 years on from purchasing our home we are still fighting to get the works done as raised during the Snagging process. Abbey Homes seem to have a complete lack of ability to provide any form of transparency, customer care or honestly with any of their customers. Their strong point is hiding, whether than be through radio silence, outward lying or ignorance it's definitely a feature they should advertise as something they do very well. Even with APPROVED recordings of verbal communication due to an already broken level of trust, there is no shame in denying what was said knowing it can be referred back to. If your home purchase dream consists of cheap works, poor fitment, consistent battles and a total inability for any form of customer service please do go with Abbey Homes.

Charn · 20 July 2023

★★★★★ 5/5

Trustpilot

Poppyfields Linton

We are very happy with our new home! We had a few snags, as with any new build, but these were fixed quickly. Every member of the site team and sales team have been very positive and helpful.

Nicola · 7 March 2024

★★★★★ 5/5

Trustpilot

Am Ruth the new owner of plot 306

Am Ruth the new owner of plot 306. As a 1st time buyer I received all the assistant I needed to become a home owner. Am so pleased and very satisfied with their Site Manager, Customer Service and Their Sales Team.If you are looking to own your own home as a 1st tume buyer, Abbey Homes is the best option.

Ruth · 10 May 2022

★★★★★ 5/5

Trustpilot

Grateful for Abbey New Homes'…

Grateful for Abbey New Homes' exceptional service and prompt action in resolving the mould issue in our home. Their professional team not only addressed the problem swiftly but also provided valuable insights on preventing future occurrences. Thank you, Abbey New Homes, for your efficient and effective response.

David · 9 August 2023

★★★★★ 1/5

Trustpilot

Want bias treatment then this is the…

Want bias treatment then this is the company for you. Severe lack of trust, breakdown in communication, poor quality, discrimination between customers and no end of stress is what you can expect if you purchase from Abbey Homes. There an absolutely no shame in lying, denying items that were prior confirmed to be resolved along with a total lack in any pride surrounding after care. Please avoid at all costs. The company does not deserve your money nor time. I can not stress enough that no amount of time of you owning your property will lead to a full and final resolution of snags reported within your warranty period.

Charn · 6 July 2023

★★★★★ 4/5

Trustpilot

Thanks to Mick and Andy

Thanks to Mick and Andy for all the help throughout our settling in. Much appreciated.

Kristina · 12 November 2021