Trusted Agent profile · Dover
★★★★★
515 reviews across 2 platforms
Sandwich Road, Sholden, CT14 0AD, Dover, CT14 0AD
LSL New Homes's office in Dover, at Sandwich Road, is rated 4.0 out of 5 across 515 reviews on two platforms.
Every review we hold for the Dover office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely helpful and personable…
Extremely helpful and personable experience. Our sales professional went the extra mile without hesitation and I would highly recommend. For what is a stressful time, it was made pleasurable and cannot ask for more
Karly,Thank your for your review and recommendation! We are glad we could assist and make the process as easy as possible. RegardsCustomer Service Manager
5/5
TrustpilotJust moved into my new build home in…
Just moved into my new build home in Dunstable. The finish on the house has far exceeded my expectations. The site manager has been very helpful regarding any small snagging issues we’ve had. But once again these are minimal. Two weeks in and there’s nowhere I’d rather be.
2/5
TrustpilotExcuses, excuses - and always the same ones for your house not being ready
Delay, delay, delay - never get the actual truth and they make constant excuses when they push and push to exchange and then threaten to pull the rug if you don't and when they have your deposit, they constantly use delay tactics to lie to you about when you can move in.NEVER EVER BUY A NEW BUILD FROM THESE CLOWNS. THEY HAVE NO CLUE WHAT THEY ARE DOINGUPDATE - 9th February we finally completed and today have moved furniture etc into the house - after TWELVE different build completion dates. We're now waiting for a snagging surveyor but based on the crappy decorating finish that we've seen so far, the list of jobs is going to be a VERY long one. After being told it was "perfect" I question what the inside of the site manager's home is like.UPDATE - 12th March sees us having the tradespeople in the house again for the fourth or fifth time which, bearing in mind seems like nothing short of a miracle. We had a professional snagging survey done thank goodness and he picked up 185 points to be addressed. Some of these were fairly minor but the painting was slapdash and they are not happy to replace a damaged shower door, some damaged vinyl and haven't even laid the turf that was supposed to have been done 4 weeks ago. I have upgraded them from 1 to 2 stars as I finally managed to get the place together enough for us to move in on 26th Feb and, fair play to the site manager, we had tradesmen in on the first three days of occupation. If we had been able to take as much holiday as we liked, I'm sure it would have been done by now but the surly and seemingly incompetent carpenter and arrogant decorating supervisor that suggested we had drawn the hanging lines behind the radiators and gouged out the skirting boards (despite Abbey using THEIR contractors to pay the carpets and supposedly clean the place before we moved in) were just a waste of time. Lucky my OH had holiday to take so he could put them in their place. The saga continues,UPDATE - 23rd April. We are STILL having oddjobbers in to finish the snagging. I no longer refer to the majority as tradespeople as they seem to have little or no qualification to do anything to a decent standard. There have been one or two exceptions. Two people were supposed to come on Saturday - one to replace a panel in French doors that was broken when they tried to buff out a scratch that was too deep and another to replace a scratched and dented radiator fascia. Neither of them bothered. As of today, we still have three or fours things to be sorted out - goodness only knows how long they will take.
1/5
TrustpilotAbsolute disgrace of a company
Absolute disgrace of a company. We bought a property over 2 years ago and they have made our lives hell every single step of the way. The garden was never finished properly, the fence is broken, the fittings inside the house are all the most budget they could find. Taps, bathrooms, toilets all failing and needing replacement every 6 months. Our gas flue has been condemned because they cut corners when installing it and didn't concrete it in, we're now at risk of carbon monoxide poising.They installed a non-NHBC compliant log retaining wall which within 9 months started failing and collapsing. They refuse to answer the phone, they claim to be completely unaccountable for their actions, they never call back. When you do get on the phone they are extremely rude and LIE about previous conversations that they've had with you. We've been disputing multiple issues with them with the NHBC they had 10 days to respond to us after a 12 month case with the NHBC, they have just ignored this request . They didn't even turn up for the NHBC resolution meeting why?! because they don't care about anything apart from building shoddy houses and profits. In the 2 years of development of our site they got through 4 site managers! because each one kept leaving after they found out at every single stage Abbey would cut corners and the site managers refused to be a part of it.STAY WELL CLEAR OF THIS COMPANY - It's incredible that a relatively large scale developers can just have zero online presence, zero social presence, zero people accounting for their actions and just straight up ignore 30 phone calls a day and 2 years of emailing.PLEASE save yourself the trouble and don't buy from this developer if you value your free time because you will spend every free minute you have chasing down these crooks to fix the 100+ issues you find in your house.The worst part is we were first time buyers and they have completed exploited us and given us a horrific experience of the entire house buying process and give a bad name to everyone in the housing & development industry.
2/5
TrustpilotA nightmare house in Phase 2 New Cardington
A nightmare house in Phase 2 New Cardington in a Whitworth. Abbey have closed their customer care so it is nearly impossible to get help, they just ignore you. Bad construction left us with a hole under our patio door letting worms, rats, mice and spiders enter our living room, abbey didn’t fix it! Our floor squeaks due to a very poor positioned tie in. Abbey seem unable to fix it! The finish quality was poor, we were given 15 minutes to snag our house and any problems were ignored or denied by the site manager. We’ll NEVER buy an abbey home again!
1/5
TrustpilotIncredibly poor standard of build …
Incredibly poor standard of build quality, we are still waiting after nearly 2 years for snags to be fixed, the company appears to have a high turnover of staff and any snags/issues logged are not looked into.They have no processes/competent management of Issues - repeatedly I am having to contact them and go over their heads to their subcontractors directly!I would highly recommend to avoid this company at all costs, If you are unfortunate enough to have purchased a house from them and are in a similar situation as we are - constant buck passing and getting no-where, I would recommend keeping records of each communication with them/photos of the defects and also taking advice from the Citizens advice bureau.
5/5
TrustpilotThis is for my most recent issue with…
This is for my most recent issue with my Abbie home end of 2018. The customer care team have been really helpful in sorting out the issue with faulty hob. They kept me informed all the way through the problem. They are such a helpful team.
Zoe, Thank you kindly for your feedback to which we are delighted that we could resolve your queries in full.Customer Service Manager
4/5
TrustpilotGreat service throughout the purchase…
Great service throughout the purchase property. Excellent customer sales team with Marina and Shirley. Would have put 5 stars only because obvious snagging issues should have been easy noticed before moving in. Items needed fixing were repaired within 3 weeks as promised by helpful Simon. Overall well satisfied.
5/5
TrustpilotTavistock Place Highly Recommended! Recently completed on our new home at…
Recently completed on our new home at Tavistock Place and so far so good! Nothing but praise for Nick in the Sales Office and Mick the Site Manager both of whom have been generous with their time, friendly and incredibly helpful.
Ruth,We are glad to hear your positive words and praise for our Site and Sales teams. We hope you enjoy your new home!RegardsCustomer Service Manager
5/5
TrustpilotFitzwarin place
This was our second Abbey homes purchase and we've been perfectly happy with both.No huge issues and any snags have been dealt with, in our opinion, quickly enough. The sales staff have always been a pleasure to deal with and very helpful.
Kevin,Thank you for your positive comments, we will pass on your feedback to our Sales team! Delighted you have decided to buy from us not once but twice! RegardsCustomer Service Manger
4/5
TrustpilotI can’t understand all the negative …
I can’t understand all the negative reviews on here, maybe we were lucky or these were unlucky.We moved into a lovely development in Canterbury and couldn’t be more pleased with our new home, ok they don’t give any extras, the tiling is a bit basic ect, but the standard is very good.The manages Rob and Mark could not have been more helpful, even helped us move a wardrobe upstairs!!We are very happy & so are our neighbours either side.
1/5
TrustpilotABSOLUTELY AWFUL EXPERIENCE
If I could write no star I would.
5/5
Trustpiloti have worked closely with abbey homes…
i have worked closely with abbey homes for many years now. They are a thoughtful and caring company that deal with their customers in a very professional way.
Good afternoon,Thank you for your kind words. We are delighted to know that you are happy with your new home and have had a great experience with Abbey Homes.Kind regards,Customer Service Manager
5/5
TrustpilotThe Pembroke at Royal Gardens Wixams
We moved into our home at Royal Gardens Wixams and couldn’t be happier with our choice.
5/5
TrustpilotPurchased a home from Abbey
Purchased a home from Abbey, and throughout the process they were professional and accommodating even when the deal almost fell through midway through the process. It is lived in now and the support through the process was invaluable.
Ade, We appreciate you taking the time to leave us a positive review. RegardsCustomer Service Manager
5/5
TrustpilotSt Edmunds Mews
I have recently moved into a new Abbey home in blunham. The whole process was easy and i was kept informed throughout the sale process. Michelle from the sales office was so helpful and friendly.I am very happy with my purchase
Rachel, Thank you for leaving us a review. We hope you continue to enjoy the rest of your journey with us. RegardsCustomer Service Manager
5/5
TrustpilotVery wonderful new home and support
Very wonderful new home and fantastic support. Nev and Lloyd have made sure that our house continues to run smoothly even almost a year in! We made the best decision to move in! Highly satisfied.
Shane & Ziggy Thank you for your glowing review!RegardsCustomer Service Manager
5/5
TrustpilotAcquired a home in 2000
Acquired a home in 2000, in Mayland, Essex, a detached 4 bed home.Our experience with Abbey developments was 5 star.The home that we still live in today.I definitely would buy another of their homes from new.Les Snow.
Les, Thank you very much for your review, we are delighted to hear your feedback. RegardsCustomer Service Manager
5/5
TrustpilotGreat site manager
We have moved in over 2 years ago and had a great experience ever since Valentin took over. Very helpful all the time and always solved the issues that we had.
Teodora,Thank you for your review and positive feedback regarding our Site Manager!RegardsCustomer Service Manager
1/5
FacebookWe wish we never bought our home as it has been an absolute headache dealing with Abbey who simply do not think their poor workmanship is an issue. When you have gaping holes in the walls, gaps everywhere, dents everywhere, fixtures that don’t fit, the list is endless then yes Abbey you do have a problem which you should fix! So frustrating dealing with a team who don’t seem to care
2/5
TrustpilotThe initial process was quite good
The initial process was quite good, however we have been trying to get some snags resolved for the last 9 months and we are still waiting for a resolution which we think is really poor customer service.
Bianca,Thank you for your review. We are sorry to learn of your comments, we have since been in touch to progress any issues through to completion. RegardsCustomer Service Manager
5/5
TrustpilotAbbey Homes
We have a fantastic working relationship with Abbey Homes, Great communication, helpful staff and a lovely product. Its nice to work on such well built houses.
Hi Rob,Thank you for your feedback. We hope that we can continue to the great relationship with Abbey Homes.Kind regards,Customer Service Manager
5/5
TrustpilotGreat experience and customer journey…
Great experience and customer journey so far. Highly recommend couldn’t ask for more.
Thank you for your positive feedback. Kind regards,Customer Service Manager
5/5
TrustpilotLiberty View, Lenham
Both Marina and Sara at the Lenham site have been very accommodating; we’ve popped by a few times without an appointment and it’s never been too much trouble for us to look around, or to answer any of our questions.
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