4/5
Direct reviewsAbi was extremely helpful and very friendly. She was really informative and she is definitely an asset to your company! Thanks Abi for all of your support
Trusted Agent profile · Derby
Verified
Northwood Derby reviews
★★★★★
299 reviews across 3 platforms
5a St. James Street, Derby, DE1 1QT
Part of Northwood, see every office.
Northwood's office in Derby, at 5a St. James Street, is rated 4.8 out of 5 across 299 reviews on three platforms, including 141 Google reviews rated 4.6.
141
Reviews on Google
This office
138
Reviews on Direct reviews
This office
20
Reviews on allAgents
This office
Reviews
Every review we hold for the Derby office, from every platform, shown as written. First names only.
Direct reviews5/5
Direct reviewsAmazing service, Sophie and the team answered every question I had promptly and professionally. Highly recommend for new/old tenants/landlords.
5/5
GoogleBrilliant service throughout by the team. Especially Lucy and Abi. Really supported me step by step throughout the process
5/5
GoogleI have used Northwood for rental and the sale of my property. They were always very professional , friendly and their communication was fantastic . They come highly recommended from me ! Well done guys / great job 👏 Jules DPositiveResponsiveness, Quality, Professionalism
Agent replied · 31 December 2024
Thank you Jules for your wonderful review. From all the team here at Northwood Derby :)
5/5
Direct reviewsMy house was let out through Northwoods, Derby, for five years. They did an excellent job of finding reputable, reliable tenants. I then sold the house through Northwoods- very simple process.
5/5
GoogleNorthwood have done an excellent job selling our bungalow. They kept in touch on a regular basis throughout the whole process and were attentive to our needs. The service they provided excelled our expectations as they went above and beyond what was required of them. Highly recommended.
Agent replied · 31 December 2024
Thank you very much for your feedback Jenny. It has been an absolute pleasure doing business with you. Wishing you all the very best for the future. Warmest regards Wendy
5/5
allAgents"professional and..."
I would like to say on behalf of my husband and myself that we would like to thank both Kerry and Catherine on their professionalism and politeness when they dealt with an enquiry last week. They were very officiant in the way they answered the phone, their friendliness and the speediness in which carried out our request. They are an asset to the team at Northwood. Keep up the good work and may i say i would recommend Northwood to anyone who is considering renting out their house.
5/5
Direct reviewsI???ve been delighted with the service received by Northwood, particularly Emma. She was was extremely supportive and friendly and made everything go smoothly.
1/5
GoogleIt used to be a lovely agency but my experience now is not a positive one.
Agent replied · 31 December 2024
Hi Asia, we would like to understand why your experience is not a positive one and we would like to think we are approachable enough that you could contact us to discuss before publicly negatively reviewing. We would like the opportunity to address any concerns you may have. Please do contact the office on derby@northwooduk.com or 01332 815 570 so we can discuss further. We look forward to hearing from you.
4/5
GoogleThere's a good range of sportswear and equipment at very reasonable prices! All the usual brand names are stocked. Staff there were welcoming and extremely helpful and polite !
Agent replied · 31 December 2024
Thank you Jacquline for the wonderful review, however I think you may have selected the wrong company as I’m afraid I should confirm you won’t find any sportswear or equipment in our estate agents, although I suspect we could all do with some after Christmas! We do have a team of welcoming, extremely helpful & polite staff though 😊
5/5
Direct reviewsLucy was very pro active and kept me regularly informed. I would recommend Northwood for house sales
5/5
Direct reviewsNorthwood and the team offer a 5 star service whether it is a house, apartment, HMO. They always deliver a stress free, friendly service. They manage all of these for me and I could not rate them highly enough. I have also bought property???s through them and it has been seamless.
5/5
Direct reviewsAbi has been very helpful all the way through the purchase process
5/5
Direct reviewsWhat a fabulous team especially Abi. Throughout our purchase we have always been informed.
5/5
Direct reviewsWhat a great company! From showing us round, to liaising with the landlord, to drawing up very thorough paperwork - everything was fine efficiently and with great charm! Added to which, the refurbishments that were done prior to moving in were lovely and carried out to a very high dtandard. Everyone is on cloud 9!
5/5
Direct reviewsWe would just like to pass on our thanks to the whole Northwood team in regards to the purchase of 14 Millpoint. From the first viewings by Lucy through the fantastic communication from Abi, the whole team supported us throughout the very prolonged process. Thanks again and we???ll certainly be back in touch when we come to sell it on
5/5
GoogleAmazing team, super helpful when renting my first property. They were on hand to answer all of my questions and assist me throughout the process!
Agent replied · 31 December 2024
Thank you Dan. It was our pleasure to help you moving into your new home. We hope you will be really happy there and you know where we are if you need anything :)
5/5
Direct reviewsEmma was always very friendly and knowledgable. She was also able to alleviate some of our anxieties due to lock down restrictions.
5/5
GoogleGreat experience from initial contact to handing over the keys
Agent replied · 7 February 2025
Thank you Kim for the wonderful review. Wishing you and Stephen all the best in the future, from all the team here :)
5/5
GoogleGreat people, great service. Our property was well looked after and any issues were dealt with at a very professional level. Will definitely need your service again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for taking the time to leave such a lovely review Busani. We look forward to working with you again. Have a lovely day and speak soon.
5/5
Direct reviewsFrom minute one of enquiring about the property to receiving the keys Northwood and Emily have been absolutely fantastic, fabulous service and nothing too much trouble, haven't had to handle a single thing apart from picking up the keys, all utilities contacted so all I needed to worry about was the actual move. Thanks so much Northwood and Emily for everything.
5/5
GoogleEmma at Northwood has been such great help. Always calling us to keep us in the loop and has a fast reply to emails when ever she can! Thanks so much
Agent replied · 31 December 2024
Thank you Jess for your review. We really appreciate you taking the time to write one. Wishing you all the best from the NW Derby Team
5/5
GoogleExceptional amount of value offered by Emma today! Me and my partner couldn't be happier with the service we received. Certainly going to be our go to estate agent for investing in DerbyshirePositiveQuality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for your kind words. It was lovely meeting you and I look forward to helping you further in the near future.
5/5
Direct reviewsLucy has been very helpful and supportive
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Northwood Derby
How many reviews does Northwood Derby have?
Northwood's Derby office has 299 reviews across three platforms: 141 on Google, 138 on Direct reviews, 20 on allAgents.
What is Northwood Derby's rating?
Northwood Derby is rated 4.8 out of 5 across all 299 reviews, and 4.6 out of 5 on Google from 141 reviews.
Where is Northwood's Derby office?
Northwood Derby, 5a St. James Street, Derby, DE1 1QT.
