Trusted Agent profile · Derby
Verified
★★★★★
328 reviews across 3 platforms
5a St. James Street, Derby, DE1 1QT
Part of Northwood, see every office.
Northwood's office in Derby, at 5a St. James Street, is rated 4.8 out of 5 across 328 reviews on three platforms, including 170 Google reviews rated 4.6.
170
Reviews on Google
This office
138
Reviews on Direct reviews
This office
20
Reviews on allAgents
This office
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
Direct reviewsI have sold many houses in my life and Northwood Estate agents, particularly Abi and Lucy have been the best. The whole process was smooth thanks to them, giving me regular updates (without me having to even ask) and if I did happen to email them about something they would reply instantly. Thanks for all your help :-)
5/5
Direct reviewsOwned a rental property for years with Northwood, and have recently decided to sell it. Northwood have alway been good and consistent during the rental period, and during the selling period, they have got me an excellent figure for the house, keeping in touch regularly to inform me of how the transaction was progressing. Kerry and Annie certainly know what they are doing, and I wish them well in the future. Thank you.
5/5
Direct reviewsAnnie was super helpful with our purchase, she went above and beyond to make sure all our queries were answered and any issues with the property were fixed prior to completion.
5/5
Direct reviewsA huge thank you to the whole team at Northwood but in particular Abi and Lucy for their constant support purchasing my property. Extremely helpful and supportive. Fantastic work chasing things behind the scenes to try and make the process as smooth and quick as possible. Couldn't have done it without your help, thank you!
5/5
GoogleRecently sold my rental property with the help of Emma and the team at Northwood Derby. Smooth process throughout with regular friendly updates. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Adam for your review! We have really enjoyed working with you and wish you all the best in the future. From all the team here at Northwood Derby
5/5
Direct reviewsAbsolutely fantastic service from the start, everyone at Northwood Derbyshire made the whole process so easy and stress free, nothing was to much trouble. The staff are so pleasant and very helpful, nothing seems to be to much trouble and that helpfulness doesn't stop after the key handover, the staff are there to help with any issues after.
5/5
GoogleFantastic service, always friendly and extremely helpful with excellent communication, thank you for all your help over the last two years, Dan & Casey
Dear Dan & Casey, We're thrilled to have provided you with fantastic service over the past two years! Your kind words and appreciation mean the world to us. It's been a pleasure assisting you and maintaining a friendly, helpful, and communicative relationship. We wish you all the best in the future :)
4/5
Direct reviewsI was extremely happy with Sophie and the team's help in finding me a new place to start a new life.. Sophie went the extra mile as far as im concern to make sure i had a perfect and efficient service. And thanks for the home move box! Great idea and was a surprise! Thanks again to the Derby northwood team..
5/5
Direct reviewsSold our property, we were very pleased with Northwoods professionalism from start to finish. Special mention to Ruth Roome, who organised all the viewings and gave us constant feed back.
5/5
allAgentsExcellent
Sold our property, we were very pleased with Northwoods professionalism from start to finish. Special mention to Ruth Roome, who organised all the viewings and gave us constant feed back.
5/5
GoogleAlthough I wasn't able to purchase through Northwood on this occasion, I have spent the past 4 months searching for an investment property and have dealt with a lot of agents... None have been as helpful as Annie who went the extra mile to support me with my enquiries. Thanks again Annie!
Thank you Dan for your lovely review. We hope to be able to find you your perfect property project soon!
5/5
Direct reviewsStaff were very helpful from the beginning of the purchase process right through to completion. Abi was regularly in contact on a weekly basis giving updates on the status of the purchase. She even called on her afternoon off to make sure I was fully updated. Great service and would definitely recommend.
5/5
GoogleI rented a property through Northwood Derby and couldn't have had a better experience, the team and especially Kerry were very helpful, professional and honest throughout the tenancy.PositiveResponsiveness, Quality, Professionalism
Thomas Skerritt, we are so happy to read such a great review about Northwood Derby! Thank you so much again for your feedback! We hope you have a great day!
5/5
Direct reviewsAvery professional and efficient service. I have used this company for many years now, and they are always on hand for advice and legal matters. Kerry at the Derby branch has been a dream to work with. Would certainly recommend to anyone thinking of renting out a property. Keep up the great work ! And thanks !
5/5
Direct reviewsExcellent and prompt attention to detail of all aspects of renting a flat in Derby by Northwood. Furthermore the communication was timely, courteous and smooth. Sophie from Northwood converted the process from being stressful affair to an exiting move. Thanks Northwood!
5/5
GoogleI had an excellent experience applying to rent with Northwood. Sophie and Kerry went above and beyond to make my application process as easy and quick as possible. The paperwork was very well organised and the welcome gift box was a very nice gesture as well.
5/5
Direct reviewsThank you for the excellent service..Our moving and entire process were faster than we expected.. can???t believe that we received key with in a day.special thanks to Annie who helped us with everything???
5/5
GoogleAfter previously using a different letting agent and not being very happy with the service provided we decided to move to Northwood. I am so pleased we did. The whole team are very professional and made the whole process stress free. I wouldn’t hesitate to recommend them.
Thank you Liz for your review. It was a pleasure to assist you :)
5/5
Direct reviewsAbi and Lucy were superb. They went above and beyond. From start to finish I was kept well informed, they often had more answers than my own solicitors. I would recommend these guys every day of the week. They really took the pain out of the sale.
5/5
allAgents"Emma is positive , polite and ..."
Emma is positive , polite and understanding I called in to the derby office looking to rent a property with a unusuel and complicated situation Emma went out of her way to help me and was very understanding about my situation and cept in touch and continued to help until my situation was resolved Seth
5/5
Direct reviewsEveryone at Northwood were extremely accommodating and helpful. The Sales progresser Abi Sharp was particularly helpful, she kept me updated and went above and beyond to help out in an extremely long and stressful purchase of my property. Can't thank her enough, she's a god send
5/5
GoogleSophie at Northwood has made mine and my partners renting experience so smooth and easy. Any questions we had were answered promptly and everything was explained thoroughly. I’d definitely recommend Northwood to anyone.
Thank you Manisha for this wonderful review. We are delighted to hear you had such a positive experience. You know where we are if you need anything :)
5/5
GoogleThis is an outstanding company to deal with from a buyers perspective. They were helpful and responsive and above all patient with the seemingly inevitable delays! Would highly recommend them.
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. We always strive to be helpful, responsive, and patient, and it’s wonderful to know that it made a difference for you. We truly appreciate your recommendation!
1/5
Direct reviewsI had an excellent experience applying to rent with Northwood. Sophie and Kerry went above and beyond to make my application process as easy and quick as possible. The paperwork was very well organised and the welcome gift box was a very nice gesture as well.
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