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★★★★★
299 reviews across 3 platforms
5a St. James Street, Derby DE1 1QT
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Northwood's Derby office at 5a St. James Street is rated 4.8 out of 5 across 299 reviews on three platforms, including 141 Google reviews rated 4.6. Checked 9 October 2026.
141
Reviews on Google
This office
138
Reviews on Direct reviews
This office
20
Reviews on AllAgents
This office
Every review we hold for the Derby office, from every platform, shown as written. First names only.
5/5
Direct reviewsI have bought and sold many properties over the years and never had much involvement with the agents who we were buying from. However, Northwood and Abi in particular went above and beyond expectations. They regularly liaised with solicitors and gave me weekly updates on progress. If ever I was to need an agent Northwood would be my first choice.
5/5
Direct reviewsWe got one of the best staff member Annie who was very generous and advised us on the nearest shops, she also provided as much info as possible. She was extremely kind, polite and understanding. She always do what she says and provide what they promised. I'm ver satisfied with their services all together.
4/5
Direct reviewsWe put the house on the market just as interest rates went up and at the wrong time. Northwood were there for us in very difficult circumstances. Thanks in particular to Annie who was very pro active with third parties when they needed chasing.
5/5
AllAgentsLucy understood directly the
Lucy understood directly the sort of property I was looking for and the need for haste. Abi, was excellent in chasing the process through, especially as I have been away from the UK for nearly 30 years. Her continued passion and direction helped us through the (overly) complex legal process.
5/5
GoogleLucy at Northwood was very efficient and simple to deal with. Found a suitable new home within 48 hours.
Thank you Chris for your kind words. We really appreciate you taking the time to write this review. Best Wishes from all the team here at Northwood Derby
5/5
AllAgents"Fantastic experience selling..."
Fantastic experience selling with Northwood. From the knowledge about the local property market demonstrated from the first phone call by Lucy, through to the recommended sales approach achieving a sale within a week of being on the market, to the excellent support and communication from Abi in going from sale agreed to a hassle free completion.
5/5
Direct reviewsvery happy with the service i recived thoughout the sale process kept informed every step of the way.
5/5
Direct reviewsReally great and professional service. Always available when I needed to talk with them and responded efficiently to emails. Rented with them for 18 months and they made it all very easy
5/5
AllAgentsReally great and professional
Really great and professional service. Always available when I needed to talk with them and responded efficiently to emails. Rented with them for 18 months and they made it all very easy
5/5
AllAgents"Really great and professional ..."
Really great and professional service. Always available when I needed to talk with them and responded efficiently to emails. Rented with them for 18 months and they made it all very easy
5/5
AllAgentsVery highly
Cannot rate them highly enough. They have been looking after my property for 18 years straight and have always found great tenants in a very timely manner. Thanks for all your help over the years.
5/5
AllAgents"Very highly..."
Cannot rate them highly enough. They have been looking after my property for 18 years straight and have always found great tenants in a very timely manner. Thanks for all your help over the years.
1/5
GoogleVery bad experience overall.
Hi David, we don't appear to have any record of any contact with you. Reading the other reviews you have made on Google you appear to be targeting a number of Estate Agents in Derby which is sad to see. We would love to know what experience you have had with us so please do feel free to contact us on 01332 851 570 to explain further. Kind Regards The Team at Northwood
5/5
Direct reviews5 - You have all been very helpful and punctual in getting back to me, thank you for everything!
5/5
GoogleExcellent service from Abbie. She was so helpful and communicated with me so well.
Thank you Tasha, it's really kind of you to take the time to provide a review and we are so pleased you were happy with the service you received. Wishing you all the best from all the Northwood Team :)
5/5
Direct reviewsThe best letting agency, have been tenant for past three years and they were so lovely from the start to the end of our tenancy. Would highly recommend from them any day, thanks Northwood.
4/5
GoogleA good response to some recent problems resolved with a minimum of fuss
Thank you Martin. We are pleased to hear to this. Please do not hesitate to contact us again should you have any further queries. Have a lovely weekend
5/5
GoogleOne of the best agents I have used over last 20 years... honest feedback on property and tenants. Helpful and friendly and I think good value.
Becky Stock, thank you for your kind words and this wonderful review! It is an absolute pleasure doing business with you. We do hope we can be of assistance in the future. Take care!
1/5
GoogleImpolite, claiming that all units do not welcome families with children, discrimination.
We are very sorry that the specific property you were interested in is not suitable for your requirements, but if you see any other properties that interest you, please feel free to contact us. We wish you all the best in your property search.
5/5
Direct reviewsEmma was really helpful throughout our purchase.
5/5
Direct reviewsHaving worked with Northwood on a professional level for several years I pleased to finally be able to market my first property rental with them. The property was rented quickly and efficiently with sound advice offered by Sophie in the lettings team. Would recommend to anyone and will certainly be using again!
5/5
GoogleVery professional, obtaining good quality tenants. Reasonably prices and pro active. Would use again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you John for taking the time to provide this review. We really appreciate it. Wishing you a lovely day and speak soon.
5/5
Direct reviewsThe team were always really helpful and informative when dealing with me purchasing a property from them.The communication was always clear and consistent.Really nice group of staff.
5/5
Direct reviewsNorthwood was great from the start, being fast and helpful getting my house on the market, then really supportive going through the process of showing people round, making a sale, and all of the follow up dealings. I felt they were helpful, professional, yet friendly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Derby office has 299 reviews across three platforms: 141 on Google, 138 on Direct reviews, 20 on AllAgents. Reviews may appear on more than one platform. Checked 9 October 2026.
Northwood Derby is rated 4.8 out of 5 across all 299 reviews, and 4.6 out of 5 on Google from 141 reviews, checked 9 October 2026.
Northwood Derby, 5a St. James Street, Derby DE1 1QT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.