Every review we hold for the Dartford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMe and my partner have just started out our first time buyers journey with the help of Alex Moore! She has made this experience so far very exciting! And she makes us feel like no question is too silly to ask. So grateful to have someone like her on our side during this stressful time! But we can’t wait to celebrate with her if all goes well! X
Jayda · 3 September 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review . Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleWas very good service from Emma was very responsive with her emails and helped me get the property I wantedPositiveQuality
Craig · 25 August 2022
Agent replied
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWas great communication until you signed on the dotted line. When we really needed them we couldn't get hold of them (emails, voice messages, personal phone messages, office calls, nothing). Two weeks later we hear from them. Even on completion day, no communication what so ever. Be careful also when they invoice you, as the wording is not accurate. Will never use them again, no matter what.NegativeResponsiveness, Professionalism
Lia · 25 August 2022
Agent replied
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTim at Mann Lettings was very helpful with our move - he was responsive and kept me well informed throughout the whole process making it as smooth and easy as possible!
Kasia · 17 September 2020
Agent replied
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GooglePage was fantastic, very professional, helped with us with all our questions, very happy with the service we have received.
Diana · 30 July 2022
Agent replied · 30 July 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience with Tim and his team. Excellent communication when we were renting out our property. I would highly recommend.
Clare · 30 July 2022
Agent replied · 30 July 2023
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t be happier with our new home and so grateful to Rachel and Rebecca for all their help in our efforts to secure our home purchase! They were so patient and kept reassuring the seller when our mortgage offer took forever to come in. They are a lovely team and we would definitely pop in again in future for any other purchases.
Gracie · 2 March 2023
Agent replied · 30 July 2023
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTim and his team have been managing our property for 3 years. And have done so with professionalism, excellent communication, and always in good humour. We're grateful for all their hard work.
Doug · 28 July 2019
Agent replied
Hi Doug
Thank you very much for this review and the 5* rating! I am delighted to hear that Tim and the team have provided such good service when managing your property for the past 3 years!
Kind regards, Jake
★★★★★ 5/5
GoogleMany thanks to Emma and Tim, me and my boyfriend had an amazing experience and we were really happy about the services. We rented an amazing flat thanking to the brilliant services.
Ana · 28 July 2019
Agent replied
Thank you Ana for taking the time to leave us this excellent review, it's great to see that the Mann team were once again able to provide their proven, 5* service!
Best wishes, Lucy
★★★★★ 5/5
GoogleI am super excited for the service and professionalism MANN team rendered, the team did a great job to fix viewing and special appreciation to Holly, she is so supportive, good communication, fast access with the necessary information, Excellent customer care.
Glory · 12 August 2025
★★★★★ 5/5
GoogleTim and Luke at Manns Dartford operate with a extremely professional, customer focused and flexible approach to the whole property letting project. Particularly good if you do not have the spare time to manage the project yourself. Whatever needs to be done to get the property into an attractive proposition for tenants they can do for you, quickly, efficiently, and flexibly. From handing over the keys to having a tenant ready to move in, under 1 month - impressive.
Simon · 28 July 2019
Agent replied
Hi Simon, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of Tim and Luke's brilliant service. Many thanks, Mann.
★★★★★ 5/5
GoogleThanks to people who really care about clients was getting house for rent easy and fast. Emma was very helpful and communication with her was always fast. I absolutely recommend MANN!!
Matej · 11 July 2019
Agent replied
Hi Matej
Thank you very much for this 5* review and recommendation!
Kind regards, Jake
★★★★★ 5/5
GoogleWe would like to say a HUGE thank you to Mann agency in Dartford especially to Emma and Tim.My fiance and I,have searched for a perfect first property to start our family together. We have called many others agencies in the process. However, after first contact with Mann we knew they are perfect agency for us. As first time tenants we had plenty of questions. Emma who met us at the property for the first time was very professional, knowledgeable and extremely polite. We would certainly recommend Mann to our friends and family.
A · 10 December 2018
Agent replied
Hi Arsen
Thank you very much for this 5* review and recommendation! I am delighted to hear that Emma, Tim and the team provided such good service to help you move in to your very first property!
Kind regards, Jake
★★★★★ 5/5
GoogleRebbeca was a fantastic help n kept me up 2 date n was very professional n helpfull at all times thank you rebbecca;)PositiveProfessionalism
Stephen · 25 August 2021
Agent replied
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA review for Timothy Knight.
Tim,
I wish to express my sincere appreciation for your help and customer service over the past few years, of looking after my rental property. You provide exemplary service and have always dealt with me very professionally and courteously whatever the issue and whether the fault lay with me or your Company. You resolved all issues that arose in a manner that was fair and acceptable to me. You stand out as a beacon in your industry.
James
James · 31 July 2018
Agent replied
Thanks James. Best wishes, Mark
★★★★★ 5/5
GoogleHighly Recommended !
Great Customer Service, Great support from Rebecca Doody & Team , i had regular updates regarding the property.
Thank you So much Rebecca 🙂
Shahid · 30 July 2020
Agent replied
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
★★★★★ 5/5
GoogleI recently purchased my house through Mann Countrywide in Dartford. Kevin and his team provided an exemplary service and I wouldn't hesitate to use them again in the future.
Jacky · 1 October 2019
Agent replied
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
★★★★★ 5/5
GoogleThe team at Mann Dartford were fantastic throughout the sale of my property in particular Chantelle and in the final weeks Kevin. I would rate their service and commitment to resolving issues 100% and would recommend them to all. They continually kept me updated and Chantelle even rang me on her days off - couldn't ask for better service. THANK YOU
Caroline · 28 July 2019
★★★★★ 1/5
GoogleI have called all their numbers 4times a day for 2weeks and absolutely no luck whatsoever. They also won’t call back. Aso, Filled in the “viewing form” on their site and no response as well.
Super frustrating especially considering I am interested in buying property from them
Opeyemi · 1 December 2023
Agent replied · 31 December 2023
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRebecca has been absolutely amazing from start to finish at a very difficult time
Terry · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKevin and his team really helped get our sale & purchase over the line in the end. Special shout outs to Kevin, Marcia and Rick.
Joe · 30 July 2020
Agent replied
Thank you for your 5* review and wonderful comments! I will of course make sure your review is made known to our local team. Kind regards, Scott
★★★★★ 5/5
GoogleVery kind staff, fantastic service. Big thanks to Millie and the team🙌 …
Akaal · 30 July 2022
Agent replied · 30 July 2023
Thank you for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving dealt with Tim, Luke and the team on a number of occasions regarding my rental portfolio I would highly recommend them. I found Tim and Luke very proactive. They have a sound knowledge of the rental market and are up to date with current rental legislation. Very pleased 👍 …
Nicky · 30 July 2021
★★★★★ 1/5
GoogleVery unprofessional company. I made a general inquiry about a property and received no response. Three days later after inquiring again I was emailed a property inquiry form. Still no information on the property in question. Since sending back my form I have yet to hear back from anyone. Very displeased with the letting agent and company.
Keivana · 2 December 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
