Trusted Agent profile · Darlington
Verified
★★★★★
526 reviews across 3 platforms
6 Duke Street, Darlington, DL3 7AA
Part of JW Wood, see every office.
JW Wood's office in Darlington, at 6 Duke Street, is rated 4.8 out of 5 across 526 reviews on three platforms, including 329 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Darlington.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
GoogleWe can't recommend this team enough! The entire process of purchasing our property was handled brilliantly from start to finish. Everyone we dealt with was outstanding, but a special thank you to Beth and Hannah, who truly went above and beyond.
5/5
GoogleJW Wood have been excellent from start to finish in helping us to sell our house at a price we are very happy with. The whole team have been friendly, efficient and professional. Kerry Palmer has been our main contact for the sale and has …
Thank you so much for taking the time to leave such a detailed and heartwarming review! We are delighted to hear that you were happy with the service you received throughout the process of selling your house. It’s fantastic to know that … More
5/5
TrustpilotTrustworthy and great communication
The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process from market to sale. She was warm, friendly, gave good advice and kept us up to date with all developments at all times. Very responsive and a pleasure to work with. Thank you.
Thankyou for your kind words. We are so pleased that we could help, we will pass on your feedback to Julie. We look forward to any assistance we can offer you in the future.
5/5
GoogleProperty surveyed by Adrian and indicated that it was a desirable property and identified a target price. Returned quickly too obtain detail, take photo’s for sale preparation. Only negative observation is that it took two weeks to prepare presentation for marketing. On the positive side, the property detail, photographs and description were superb, extremely professional. This attracted very quick response from prospective buyers resulting in the first people through the door putting in an excellent purchase price. The three consultants, Jill, Vickie and Chloe, provided updates and communication and able to answer all my queries. JW Wood certainly delivered on their promises.
Thank you so much for your kind words! We're delighted to hear you were pleased with the property details and the quick results. We appreciate your feedback regarding the presentation turnaround time, and we're always working to improve our efficiency. We're thrilled JW Wood delivered on our promises!
5/5
TrustpilotNikki was a pleasure to deal with from…
Nikki was a pleasure to deal with from start to finish. She is pleasant, keeps you informed and makes the process seem so less stressful. I honestly couldn’t fault.
Thank you for your fantastic feedback! We're so glad to hear that Nikki made your experience such a positive one. She truly excels at keeping things smooth and stress-free, and she'll be thrilled to know her efforts were appreciated. If you ever need assistance again, we’re here for you. Thanks for choosing us! 😊
5/5
GoogleOutstanding experience with DKH from start to finish. Professional, focused and honest. Quite a refreshing experience having bought and sold numerous properties in the past. They understood the mandate from the outset and executed it quickly (13 days!!) and without nonsense: a special shout out to Beth Rees. I would really recommend this team
5/5
GoogleI was impressed with Ben’s recent visit. He was incredibly informative and provided honest, expert advice without any pressure. It’s clear he's knowlegable about the area and detailed everything with clear justified facts. We truly appreciated his professional yet approachable manner and will certainly be reaching out to work with him again in the future.
Thank you Hatul, much appreciated.
5/5
GoogleI have had a really good experience with JW Wood from valuation, photos, marketing of house and viewings. It has all been very smooth and the staff have all been amazing.
It's lovely to hear the whole process has felt smooth from start to finish, Deborah. We know selling a home involves so many moving parts, so we're really pleased our team has looked after you well at every stage. Thanks for sharing this.
5/5
TrustpilotFantastic helpful staff
Fantastic helpful staff, made my move very easy. Kept me informed every step and were always there to help with a quick response to every question I had, highly recommend.
Many thanks for your kind words the team will be happy to hear of your experience so we are grateful for you taking the time to post this response. We wish you well and look forward to assisting you in the future.
5/5
TrustpilotBuying a property through JW Wood
I am making a purchase of a bungalow. In my dealings with Julie Prendergast and her team I have been kept up to date by email and phone calls so I know exactly where I am in the process. They are cheerful and precise. A pleasure to deal with.
Thank you so much for your kind words and lovely feedback! We are thrilled to hear that your experience with Julie Prendergast and her team has been positive and that you’ve felt well-informed throughout the process. Providing clear communication and cheerful service is always our priority, so it’s wonderful to know that it made a difference for you.
5/5
TrustpilotI was the buyer of the property sold by Sarah Graham of JW Woods.
I was the buyer of the property sold by JW Wood. Sarah Graham was excellent and very swift with arranging the necessary information to be exchanged. As a first time buyer, I would highly recommend to anyone. No stress, easy experience!
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to make your first-time buying experience smooth and stress-free. Your recommendation means a lot to us, and we’re thrilled to have been part of this exciting milestone. Best wishes in your new home!
5/5
GoogleWe had great service from JW Wood when looking for a property, particularly from Kerry in the Darlington office. She responded very promptly to all of our emails and questions so we could move forward with our purchase very quickly. Thank you Kerry.
Thank you for your five star rating, Holly, and for taking the time to share your positive experience with JWW. We are delighted to hear that Kerry provided great service and we look forward to being able to hand over the keys to your beautiful new home.
5/5
Trustpilotlandlord review
We have been dealing with JW Wood over the past few months. We have found that Ellie Bass, our property manager has dealt with our questions efficiently and promptly. Guiding us through what has been a tricky process at times. Thank you Ellie.
Thank you Susan for taking the time to leave a review for Ellie in our Durham Lettings team. We are pleased you had a good experience and look forward to working with you again in the future.
5/5
TrustpilotI had great service from All at J W…
I had great service from All at J W Woods. From firstly purchasing my home through them. Julie who showed me around informing me of everything I asked. To the staff keeping me uptown date with my purchase. Again when I sold the property (I wanted the garden to build my new home in). Gary visiting and going through the sales procedure. Again, Julie bringing a seller to view and helping with the sale. Tony keeping me upto date with the seller this time. My whole experience was easy and smooth. Thank you to all staff at J W Woods
Thank you for your kind words, it's wonderful to hear that our team made your buying and selling experience smooth and enjoyable!
1/5
TrustpilotRude,Unhelpful
Rude,Unhelpful, It is because of staff like this that give estate agents the reputation of the most hated people to do business with, I feel sorry for the people whose property they are selling because they are no good at dealing with purchasers, I would never even consider dealing with these people again and strongly advise anyone else to so the same as there are hundreds of estate agents to chose from.
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and take your concerns very seriously. Providing excellent service is our priority, and we regret that we fell short in this instance. If you’re open to it, we’d appreciate the opportunity to discuss this further and address your concerns directly. Please feel free to reach out to us.
5/5
GoogleReally helpful and offers good advice and service selling our house, the whole process was straightforward and fully explained. Also great communications keeping us informed along the way, Big Thanks to Kerry, Gary and Julie for all their help.
What a kind review, Phil. Thank you for taking the time to praise the Darlington team, they will be absolutely delighted.
5/5
TrustpilotExcellent customer service and advice
Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Thank you for taking the time to write us a lovely 5 star review. Jonathan and Ann were particularly pleased to read your feedback.
5/5
TrustpilotGreat support
Vicky went over and above to help me with various issues, thank you. The process so far has been made so easy with the prompt responses from the team, from requesting a viewing to placing an offer, gathering information and giving advice. Thank you
It isn't always as straight forward as everyone would like, so we are very pleased to read that Vicky was able to help make things easier where possible.
5/5
GoogleI would have no hesitation in recommending JW Wood, Darlington. I was motivated to secure a particular property. Hannah has been fantastic to deal with, reliable, efficient and when she says she will do something, she does it. Darlington is a very competitive area for estate agents and JW Wood are a real stand out player for me.
Thank you Helen for such an amazing review and giving us your feedback on how we are doing. We're so glad that customers like you are having a great experience and that you will spread the word about us. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleGreat experience working with Shanade and Lucinda at JW Wood. Look forward to purchasing more properties with them.
Working with clients who are planning to come back is the best compliment we can get. Shanade and Lucinda will be really pleased to hear this, and we look forward to helping you again in the future.
4/5
GoogleGreat service from the staff, in particular Sandrine very responsive and all queries were answered. From dealing with many estate agents JW Wood are a cut above the rest, however I had a few niggles that was not down to the staff but I can …
Thank you for your review, Lewis. We note your comment regarding providing proof of funds, but we know you appreciate we have a legal obligation to comply with anti-money laundering legislation and perform due diligence. We need to be able … More
5/5
GoogleExcellent service. House sold very quickly. Alll staff were helpful and knowledgeable. I mainly dealt with Sue Stephenson who was extremely helpful. I would definitely recommend this estate agent to anyone selling their property.
We are delighted that you were so pleased with the service you received from Sue and the Darlington team, Mrs Foster. Thank you for taking the time to leave a 5 star rating and such a lovely review.
5/5
GoogleKaitlyn has been fantastic. Kept us informed all the way.
Thank you for your kind words, Kaitlyn will be thrilled to know her communication and support made a difference!
5/5
GoogleI found the sales team helpful and polite. Hannah Howland is calm, reassuring and knowledgeable. Dealing with Hannah has been easy, she has a kind and friendly manner and very professional. I believe her prompt responses made the difference to me as a client. Thank you to Hannah and the team for your support during this process.
We are delighted that you were so pleased with the service you received from Hannah and the Darlington team, Mrs Poinen. Thank you for taking the time to leave a 5 star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JW Wood's Darlington office has 526 reviews across three platforms: 329 on Google, 1 on Yell, 196 on Trustpilot (across the whole business).
JW Wood Darlington is rated 4.8 out of 5 across all 526 reviews, and 4.9 out of 5 on Google from 329 reviews.
Yes. In The Trusted Agent 2026 awards: JW Wood, Darlington won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
JW Wood Darlington, 6 Duke Street, Darlington, DL3 7AA.
