Every review we hold for the Darlington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy experience with this letting agency…
My experience with this letting agency and the tenancy was extremely disappointing.
I raised serious concerns about my safety, the landlord's conduct, and my treatment during the tenancy. These included an incident where I believe the landlord attempted to enter my home without my permission, unresolved repair issues, and concerns that left me feeling intimidated and unsafe.
During our interactions, I also felt mocked because of my Muslim faith. The landlord scoffed when I said "Wallahi" and appeared to mock me for praying. I also raised concerns about comments relating to my disability, religion, and veteran status. These experiences were deeply upsetting and contributed to a complete breakdown in trust.
When I contacted the letting agency, I expected my concerns to be taken seriously. Instead, I was informed that they had acted on a "tenant-find only" basis and would not investigate, directing me back to the landlord. I also found it disappointing that, despite signing my complaint with my full name, Yusuf Ali Hussein, I was not addressed by my name in their response, which added to my feeling that my concerns were not being treated with appropriate care.
I also want to add that this estate agent appears to have a staff member who has made deeply offensive comments on LinkedIn about an Egyptian man and his Muslim beliefs. I am also concerned about the staff member’s association with a company director who has allegedly made repeated racist comments about Islam.
I believe this behaviour raises serious questions about the standards and values of the people representing this business, and I hope the matter is properly investigated.
This review reflects my personal experience. I hope future tenants are treated with professionalism and respect, regardless of their religion, disability, or background, and that serious concerns are given proper consideration.
Stuart · 5 August 2026
Agent replied · 6 August 2026
Dear Yusuf,
Thank you for taking the time to raise these concerns, and we're sorry to hear about the distress this has caused you.
We want to be clear that we take what you've described seriously, including the comments you've referenced. We're looking into this and would welcome the chance to discuss it with you directly, we'll be in touch separately to arrange this.
For clarity on the scope of our involvement: we were instructed by the landlord on a tenant-find basis, meaning our role was to market the property and introduce a suitable tenant. The ongoing management of the tenancy sits with the landlord directly, and concerns about that side of things are best raised with them using the details in your tenancy agreement.
If you feel you're at risk, please don't hesitate to contact the emergency services, and you may also wish to seek independent housing or legal advice regarding the tenancy itself.
We're sorry this hasn't been the experience it should have been, and we'd like the opportunity to put things right where we can.
★★★★★ 5/5
TrustpilotFantastic Letting Agent
I recently viewed and let a house with Sarah Perrin at JW Wood Lettings and she was absolutely fantastic throughout the entire process. This is my first home I have let on my own and Sarah made the entire process much easier to manage, she communicated every stage with me and had the entire process complete in a couple of weeks. She is a fantastic asset to the team and a lovely person who made me feel at ease throughout! I couldn’t recommend the company and Sarah more if I tried. 5⭐️
Jessica · 11 June 2025
Agent replied · 4 October 2026
Thank you so much for your glowing review! We're thrilled Sarah made your first letting experience smooth and stress-free. She truly is a star, and we’re lucky to have her on the team. Wishing you all the best in your new home! 🌟
★★★★★ 5/5
TrustpilotSuperb!
Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing.
There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you.
So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service.
Thank you! 🙂
June & Stephen
SteveD · 27 April 2025
Agent replied · 23 October 2024
Thank you, June & Stephen, for taking the time to share your experience! We’re so pleased to hear that your sales and marketing experience with our team was excellent and that we could help you achieve a quick sale. Your kind words about Kelly, Geoff, Sarah, Julie, and the rest of the team truly mean a lot to us, and we’ll make sure to pass your thanks along to them.
We’re sorry to hear about the difficulties you encountered with the conveyancing service. While this service is not directly part of JW Wood, we completely understand how frustrating and stressful this must have been for you. It’s great to know that Kelly was able to step in and provide support during such a challenging time.
★★★★★ 5/5
GoogleJW Wood have been excellent from start to finish in helping us to sell our house at a price we are very happy with. The whole team have been friendly, efficient and professional. Kerry Palmer has been our main contact for the sale and has been brilliant at every turn.
That said, right from the start with our first conversation with Gary Stephenson the service has been great. Gary did a great job getting us listed and talking us through everything. And a shout out to the rest of the team too. Tony gave us the help we needed when we needed it and Caitlin has been a pleasure to talk to. Thank you all. Great job!
David · 18 April 2025
Agent replied · 24 March 2026
Thank you so much for taking the time to leave such a detailed and heartwarming review! We are delighted to hear that you were happy with the service you received throughout the process of selling your house. It’s fantastic to know that Kerry Palmer was brilliant every step of the way and that Gary Stephenson made a great first impression by getting you listed and guiding you through the process.
We’re also thrilled that Tony and Caitlin were able to assist you with the support and communication needed. Your kind words mean the world to our team, and it’s wonderful to hear that everyone played a part in making this a positive experience for you. Thank you for trusting us, we’re so pleased we could help you achieve a sale you’re happy with!
★★★★★ 5/5
GoogleFrom start to finish, Ben and his entire team have been nothing short of exceptional. They were professional, knowledgeable, and genuinely supportive throughout the whole process. A special thank you to Caroline, Hannah, and Beth, who not only clearly know exactly what they’re doing, but also made what is normally an extremely stressful experience feel so much more manageable and reassuring. They were there for me every step of the way, always approachable, responsive, and kind. I can wholeheartedly recommend them to anyone embarking on the journey of selling their home. Thank you all from the bottom of my heart. Sam Gillam
Samantha · 24 February 2026
★★★★★ 5/5
TrustpilotAll the team great to deal with
All the team great to deal with, prompt, helpful and good communication. Megan was polite and helpful hosting the viewing. Would recommend!
Nick · 18 August 2026
Agent replied · 26 August 2026
Many thanks for your kind words we look forward to assisting you in the future.
★★★★★ 1/5
TrustpilotRigid Viewing Hours and an Unwillingness to Accommodate
When initially attempting to make a viewing with J W Wood we tried to book in for after 5pm to view a property as I work a 9-5 and would be unable to make my way over sooner as we live and work out of the area. The solution offered for this was to come with my partner for a viewing on the weekend. This, unfortunately, wasn’t a possibility for us as my partner works in hospitality and very rarely is able to do anything on a weekend due to work commitments. On the Friday his work commitments changed and he had availability on the Sunday so we called up immediately to see if it was possible to book a viewing on this day as we had previously been told there was weekend availability to be told they also do not offer viewings on a Sunday and the only way for us to view this property would be to book holidays in at work or to come separately for viewings which is beyond ideal! We have recently been burnt by having to go for separate viewings and an offer being accepted on a property in the meantime so this is not how we wish to move forward. There was no attempt to discuss with management if there was a possibility for any flexibility and the communication regarding weekend availability was abysmal and has left us with a sour taste in our mouth. Why make a process already as stressful as buying a property even more so by having to rearrange our working lives? Very unhappy with the low level of customer service provided.
Maggie · 7 March 2025
Agent replied · 4 October 2026
Thank you for sharing your feedback with us. We’re sorry to hear that your experience scheduling a property viewing did not meet your expectations. We understand how stressful the property-buying process can be, and we regret that our viewing options didn’t align with your availability and work commitments.
It’s disappointing to learn that the communication around weekend availability caused frustration, and we sincerely apologise for any inconvenience this may have added to an already challenging process.
We strive to provide flexibility and excellent customer service, but it’s clear that, on this occasion, we did not meet your needs.
We value your feedback and would like to address your concerns directly to find a resolution. Please don’t hesitate to reach out to our Operations Director, Chris Clarkson, at c.clarkson@jww.co.uk. Chris would be happy to discuss this further and explore how we can assist you moving forward.
Thank you again for bringing this to our attention. We hope to have the opportunity to restore your confidence in our service.
★★★★★ 5/5
TrustpilotExcellent service from J W Woods, Darlington
An excellent service from J W Woods of Darlington regarding the agent-led sale of our property.
From the initial valuation, high quality photographs, full professional sales literature and advertising has led to a sale (subject to contract) in a fairly short period. There has been full communication of staff conducted viewings via succinct and timely emails, with telephone calls only when necessary regarding offers, where assistance has been provided. Office staff have been courteous and professional at all times. A highly recommended service.
Dave · 3 March 2025
Agent replied · 4 October 2026
hank you so much for your thoughtful and glowing review! We're delighted to hear that you had such a positive experience with our team at JW Wood in Darlington.
It’s wonderful to know that you appreciated the care and professionalism that went into every aspect of the sale process, from the valuation and marketing materials to the effective communication throughout. Our team strives to deliver exceptional service, and it means a lot to us that these efforts made a difference for you.
Your kind words about our courteous and professional staff truly brighten our day. Recommendations like yours inspire us to continue providing the highest level of service to all our clients.
Thank you once again for taking the time to share your experience. We wish you every success moving forward and are always here should you need any assistance in the future.
★★★★★ 5/5
TrustpilotI have used JW Wood on several…
I have used JW Wood on several occasions when buying and selling properties and I have always found them to be extremely efficient, friendly and helpful. Julie Pendergast has been very supportive throughout the process, ringing regularly with updates and offering encouragement and practical advice. Ann Stobbart has been very efficient and professional in helping to secure my sale. Julie and Ann have exceptional customer service skills. I am so grateful to them both and can recommend without hesitation.
On · 14 March 2025
Agent replied · 4 October 2026
Thank you so much for your kind and thoughtful review! We’re delighted to hear about your positive experiences with our team over the years. Your continued trust in JW Wood means a great deal to us.
★★★★★ 5/5
GoogleWe had Gary from the Darlington office come out to value our property. As soon as he entered our house, he had nice things to say and seemed genuinely enthusiastic about its good points. He was clearly very knowledgeable about the Darlington property market, and took the time to answer all our questions.
We also corresponded with Kaitlyn at the Darlington office, who was always very friendly and polite and quick to respond to our queries.
The efficiency of the auto confirmations we received, reminders about our appointments etc. has been impressive too.
Laura · 1 June 2026
Agent replied · 13 May 2026
Many thanks Laura for this feedback. We will pass your comments onto Gary and Katilyn and we appreciate you taking the time to give this 5 star review to them. We look forward to being of assistance in the future.
★★★★★ 5/5
GoogleI recently received excellent service from Ella and Lucinda at JW Wood Estate Agents and wanted to say thank you for all their help throughout the process.
They were both professional, friendly, and incredibly responsive from start to finish. Communication was always clear and timely, and they made everything feel straightforward and stress-free. Their support, attention to detail, and willingness to go the extra mile really stood out.
I genuinely appreciated how approachable and helpful they were throughout, and I wouldn’t hesitate to recommend JW Wood to anyone looking for a reliable and supportive estate agent. Thanks again, Ella and Lucinda!
Barry · 1 June 2026
Agent replied · 13 May 2026
We are so grateful taking the time to give Ella and Lucinda this review and so pleased they were able to assist you throughout your property journey. Look forward to being of assistance in the future.
★★★★★ 5/5
GoogleFrom my first phone call with JW Wood, all of the staff were extremely helpful and made the process of viewing and putting in an offer painless. Chloe and Vicky in the office were wonderful to deal with, and Chris made viewings of the property informative and helpful. Cannot recommend this estate agent enough - super professional and friendly.
Nicki · 1 October 2025
Agent replied · 18 May 2025
Thank you so much for your wonderful review! We’re thrilled to hear that our team was able to make your experience a smooth and positive one. Chloe, Vicky, and Chris will be so pleased to know their efforts were appreciated, and it’s fantastic to see their dedication recognised.
★★★★★ 5/5
TrustpilotCannot recommend JW Wood enough!
Cannot recommend JW Wood enough!
Megan was such a great member of the team!
Helped, guided & supported throughout!
She is a real asset to JW Wood!
Lauren · 21 June 2026
Agent replied · 24 June 2026
Many thanks for your kind words, We look forward to being of assistance in the future.
★★★★★ 2/5
TrustpilotThe house I was purchasing was in an…
The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.
Princess · 13 May 2026
Agent replied · 15 May 2026
Thank you for taking the time to share your experience with us - we're sorry to hear that this purchase didn't go as you had hoped, and we completely understand your frustration.
We'd genuinely like to learn more about your concerns and look into the matter further. Please don't hesitate to get in touch with our Bishop Auckland manager directly, who will be happy to discuss this with you.
★★★★★ 5/5
GoogleWe had our home in Rickmansworth valued by Beth Rees and her colleague from DKH Estate Agents back in September, and we cannot speak highly enough of the service we received. In less than three months Beth found us a buyer, and we are now well on our way with the selling process.
Thank you Beth, for making what could have been a stressful experience feel smooth and positive. Thank you for being so patient, so kind, and always keeping us informed. We are truly grateful and would highly recommend Beth to anyone looking to sell their home with DKH Estate Agents.
Sonie · 24 December 2025
★★★★★ 1/5
TrustpilotDisappointing experience
Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment.
It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions.
Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase.
Basic discretion during viewings shouldn’t be too much to expect.
Jordon · 5 May 2026
Agent replied · 13 May 2026
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
★★★★★ 5/5
GoogleJoshua has been a great contact at this agency. He understands our requirements and has found some great contenders for property purchases. He really went above and beyond to help us with several back to back viewings to ensure we were able to see them as efficiently as possible. Thank you!
Bhakti · 27 July 2026
★★★★★ 5/5
TrustpilotReview for Andrew
Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.
Angie · 22 June 2026
Agent replied · 24 June 2026
Many thanks for your kind words. Andrew will be thrilled he could assist you on your property journey. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotI am currently in the process of…
I am currently in the process of renting a property managed by Megan Cunningham, and the experience has been seamless. Megan’s communication is flawless, she keeps us updated at every stage and has made the entire transition straightforward and easy. It will gave me a great peace of mind if she will be managing the property throughout my tenancy. Brilliant service!
Loveneesh · 3 September 2026
Agent replied · 23 September 2026
Megan will be delighted to read your lovely feedback. Thanks for taking the time to leave such a kind review.
★★★★★ 5/5
GoogleJW Wood has been very helpful and supportive from the get go. All of the staff have been friendly and helped us with any queries we had. JW Woods showed potential house buyers around and worked within a timeframe that suited everyone. We feel that we chose the best estate agents and would like to thank them all for the services that have been provided.
Barbara · 1 August 2026
Agent replied · 15 July 2026
Many thanks for your kind words, we look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotGreat experience
I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!
Marlene · 17 June 2026
Agent replied · 24 June 2026
We appreciate you taking the time to share your experience with us and for professional service and experience you received from Megan. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotJust want to say a massive thank you…
Just want to say a massive thank you for making the selling of my property such an easy process. So helpful and informative. I can’t thank Ella enough, she has been amazing looking after the sale of our property. So patient and kind. I really appreciate it.
Sarah · 28 November 2025
Agent replied · 24 December 2025
Thank you so much for your wonderful review! We're thrilled to hear that your property sale was such a smooth and positive experience. Ella will be over the moon to know how much her patience, kindness, and support meant to you throughout the process. Your kind words truly mean the world to us, and we're so grateful for the opportunity to assist you. Wishing you all the best in your next chapter!
★★★★★ 5/5
GoogleThe team have been exceptional in overseeing our purchase. We have been informed throughout the process and have received very honest advice. Luci, Ella and Gary have all worked hard to ensure things ran smoothly and were all very approachable, responding to my queries straight away. I wouldn't hesitate to use JWW in the future.
Pamela · 24 September 2026
Agent replied · 27 September 2026
Honest advice combined with that level of responsiveness makes such a difference during a purchase, and we're really pleased Luci, Ella and Gary could guide you through it so well. Thank you for trusting us with something so important, and for taking the time to share this.
★★★★★ 5/5
GoogleAfter initially deciding to stay in our own home we saw an ideal home with everything we wanted through Woods we decided to sell our home and for ease use woods also . Through the person who showed us round the house to the sales team and after sales team I cannot recomend them enough . They put up with my persistence ( mild Karen esk ) are always polite and so friendly and if everything does go through smoothly ( currently on the memorandum of sale ) brought in the correct buyer with a realistic price on the second viewing . I highly recommend
Bounce · 1 March 2026
Agent replied · 24 March 2026
Many thanks for taking the time to give the team this feedback. We look forward to being of assistance in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
