Every review we hold for the Darlington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team have been exceptional in overseeing our purchase. We have been informed throughout the process and have received very honest advice. Luci, Ella and Gary have all worked hard to ensure things ran smoothly and were all very approachable, responding to my queries straight away. I wouldn't hesitate to use JWW in the future.
Pamela · 24 September 2026
Agent replied · 27 September 2026
Honest advice combined with that level of responsiveness makes such a difference during a purchase, and we're really pleased Luci, Ella and Gary could guide you through it so well. Thank you for trusting us with something so important, and for taking the time to share this.
★★★★★ 5/5
GoogleAfter initially deciding to stay in our own home we saw an ideal home with everything we wanted through Woods we decided to sell our home and for ease use woods also . Through the person who showed us round the house to the sales team and after sales team I cannot recomend them enough . They put up with my persistence ( mild Karen esk ) are always polite and so friendly and if everything does go through smoothly ( currently on the memorandum of sale ) brought in the correct buyer with a realistic price on the second viewing . I highly recommend
Bounce · 1 March 2026
Agent replied · 24 March 2026
Many thanks for taking the time to give the team this feedback. We look forward to being of assistance in the future.
★★★★★ 5/5
GoogleWe recently appointed JWW to sell our property. We have had multiple views and recently accepted an offer - all within three weeks. The whole experience as a first time seller has been really positive with JWW. From reaching out to Sue initially to enquire about selling, we received a friendly and warm welcome and answered all our questions patiently and kindly, Sue then arranged for Gary to come out to us the very next day. Gary was excellent, he gave us good advice on marketing our property, there was no pressure at all to sell, we felt in complete control over what we were comfortable with. Gary tapped into his knowledge and expertise of selling in our area and true to his word, had our property out to the market within the same week. Our viewings were arranged by either Kerry or Sandrine, and both of them effectively liaised between ourselves and the buyer to negotiate an effective price for our property. I found that Sandrine and Kerry quickly respond to my emails and questions, keeping us up to date with crucial milestones. I think we will always stick to using JWW in Darlington they have been an amazing team working on the sale of our property.
Nia · 23 August 2024
Agent replied · 22 October 2024
What a lovely review, Nia. We look forward to handling your sale right through to legal completion.
★★★★★ 5/5
TrustpilotA very professional and efficient…
A very professional and efficient service from beginning to completion. Nicky Hall was so helpful and kept me informed throughout the purchase process. Any questions were answered promptly and communication was first class. Highly recommended.
Scott · 14 January 2026
Agent replied · 11 May 2026
Thank you for your kind words! We're delighted Nicky provided excellent service and clear communication throughout. Your recommendation means so much to us.
★★★★★ 5/5
TrustpilotYes experience was great definetly…
Yes experience was great definetly recommend Amanda Dowson was brilliant helpful kind very professional will definetly be using again thank you to her and whole team that worked on it
Ruby · 9 October 2026
★★★★★ 5/5
TrustpilotMy first time renting a house
My first time renting a house, and I wasn't sure how things worked. I had so much help from Sarah, who helped and advised as needed. Everyone else I spoke to was also so pleasant and helpful.
It took a while, but all worked out in the end.Sarah knew how important this was to me, so a special thank you to Sarah, and everyone else who helped
Mrs · 31 January 2025
Agent replied · 4 October 2026
We'll make sure Sarah gets a copy of this lovely review. She will be delighted to read your comments. All the best.
★★★★★ 5/5
GoogleGreat service & experience
From very first contact - JW Wood have been brilliant & hyper efficient! Communication has been superb and customer service 2nd to none! I would like to mention two members of staff in particular: Julie who met me for the viewing - super friendly, honest, helpful & constructive! Also, Ella who has been dealing with me from the office from point of enquiry! She understood & accommodated my communication restrictions, dealt with & responded rapidly, handled everything without delay/issue/concern + played a major part in the smooth progression of my house process! Many thanks team!
Paul · 1 February 2026
Agent replied · 24 March 2026
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with JW Wood. Julie and Ella will be delighted to know their efforts made such a difference for you. Providing efficient, friendly, and accommodating service is what we strive for, and it’s fantastic to know we hit the mark. Wishing you all the best in your new home!, The JW Wood Team
★★★★★ 5/5
GoogleGreat local agency. Fiona is the best, most kind and considerate agent. Highly recommend.
Amar · 12 June 2026
Agent replied · 17 June 2026
Many thanks for your kind words. We look forward to being of assistance in the future.
★★★★★ 5/5
GoogleThank you to Grace and to Hannah for their amazing support and advice throughout the process. We were first time buyers but both Grace and Hannah (who were contracted by the seller) made us feel that they were on "our side" and they massively assisted us with getting everything over the line. They were incredibly kind, professional and bent over backwards for us. We would highly recommend!
Adele · 24 December 2025
★★★★★ 5/5
GoogleIt’s been many years since I’ve been involved in the daunting and stressful situation of purchasing a property. So id like to say a big thank you to Kerry and Sandrine and all of the team at JWW estate agents Darlington who have been so helpful and supportive in helping me during this process.
Thank You all .
Alan · 24 March 2025
Agent replied · 22 October 2024
We are delighted that you have received help and support during your purchase. We are very aware how stressful the process can be and we strive to help make things run as smoothly as possible. Our after sales team will take care of you … More
★★★★★ 5/5
GoogleWe have just had an offer accepted on a house being sold by JW Wood. So far Kerry has been very prompt in setting the ball rolling and kept us informed on progress. She has been helpful in providing extra information on the local area as we are moving from the Midlands. I look forward to continued support.
John · 24 March 2025
Agent replied · 9 December 2024
Kerry will be delighted to read your kind words, John. The team will certainly continue to support you until we can give you the keys to your lovely new home.
★★★★★ 5/5
GoogleI cannot recommend JW Wood, highly enough. Quick to get the house on the market. Sandrine has been first class. Informing me with times and dates for viewings, both through emails and text. Also always just a phone call away. Sandrine has made the sale of my property go through easy and stress free. Thank you.
Iain · 24 March 2025
Agent replied · 15 June 2024
Many thanks for taking the time to leave such a kind review, Iain. We love hearing feedback like this, it really does mean so much to us, thank you.
★★★★★ 5/5
TrustpilotAll of JW Wood's representatives whom…
All of JW Wood's representatives whom we have had the pleasure to meet or speak to have been extremely welcoming and professional. All processes have been explained thoroughly and any changes in circumstances have been relayed immediately. I would recommend JW Wood for any property services, whether buying or selling, a great thank you to Julie Prendergast our property consultant who is still supporting us on our transition.
Angelo · 4 October 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review and recommendation! We're thrilled to hear that you've had such a positive experience with our team at JW Wood. It's great to know that our welcoming and professional service, along with thorough explanations and prompt communication, have met your expectations. We're especially pleased that Julie Prendergast has provided ongoing support during your transition. Your feedback means a lot to us, and we're here to assist you every step of the way. If there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing JW Wood for your property needs!
★★★★★ 5/5
TrustpilotBeyond Expectations and Completely Professional
From the initial contact it was clear that J W Woods are an estate agency that leaves nothing to chance . The representative ,Julie Prendergast could not have been more helpful and went beyond expectations in ensuring that the transaction started smoothly . We were also allocated a sales facilitator to help all parties keep in contact at what can be a stressful time . A1 . Thank you .
John · 25 February 2026
Agent replied · 11 May 2026
Many thanks for your kind words, we look forward to of how we can be of assistance to you in the future.
★★★★★ 5/5
GoogleExcellent lettings service! Special mention to Paige who consistently goes above and beyond to support her clients. Thanks Paige!
Stephanie · 17 March 2026
Agent replied · 24 March 2026
Thank you for your 5 star review. We are so please Paige was able to assist you, we will ensure she receives this feedback and that your experience was meaningful. We look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotGreat service & experience
From very first contact - JW Wood have been brilliant & hyper efficient! Communication has been superb and customer service 2nd to none! I would like to mention two members of staff in particular: Julie who met me for the viewing - super friendly, honest, helpful & constructive! Also, Ella who has been dealing with me from the office from point of enquiry! She understood & accommodated my communication restrictions, dealt with & responded rapidly, handled everything without delay/issue/concern + played a major part in the smooth progression of my house process! Many thanks team!
Paul · 23 November 2025
Agent replied · 24 December 2025
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Julie and Ella - they truly are stars on our team. Your feedback means the world to us, and we're so glad we could make your house process smooth and stress-free. Thanks again for choosing JW Wood!
★★★★★ 5/5
TrustpilotThank you for your support Sarah Graham
I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood my busy schedule and made everything smooth and stress-free as a first-time buyer. She quickly recommended me all of the services needed for the buying process and I will always be thankful for her help. Thank you!
Customer · 9 February 2026
Agent replied · 11 May 2026
Thank you for taking the time to give this feedback to Sarah it is much appreciated. We are so pleased Sarah was able to assist you throughout the buying process. We look forward to be of assistance to you in the future.
★★★★★ 1/5
TrustpilotUnethical Company
I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors.
Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.
Greg · 19 November 2025
Agent replied · 24 December 2025
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so it’s disappointing to learn that we may have fallen short in your case.
Unfortunately, we are unable to identify your tenancy or specific situation based on the information provided in your review. We take all feedback seriously and would like the opportunity to investigate this matter further to address your concerns. Please reach out to us directly at lettings@jww.co.uk with more details so we can look into this and work towards a resolution.
We value all feedback as it helps us improve, and we hope to have the chance to make things right.
★★★★★ 5/5
TrustpilotJ W Woods Darlington were very helpful…
J W Woods Darlington were very helpful and supportive throughout. They kept me up to date with progress and made the whole experience of selling my property simple. They seemed to have the right people viewing that were able to proceed with the purchase. I would certainly use them again. Thank you J W Woods Darlington
Stocktom · 28 February 2025
Agent replied · 4 October 2026
We are delighted we were able to help you with the sale of your home. Wishing you the best for the future.
★★★★★ 5/5
GoogleBen was professional, proactive and no-nonsense with his advice which we found refreshing. He has a great team who ensured each step of the sales process ran smoothly. Their modern approach to sales is also a plus - videos with strong production values and exposure on social media channels helped us stand out from the crowd. Thanks Ben and the team at DKH!
Krishan · 24 November 2025
★★★★★ 5/5
GoogleWe have recently had an offer accepted on a property being sold through JW Wood and the communication from Kerry has being fantastic to this point. She has kept us informed and ensured we weren't left hanging over the weekend! We hope the rest of the process goes as smoothly, thanks Kerry.
Sarah-Jane · 24 March 2025
Agent replied · 22 October 2024
Thank you for taking the time to leave such a lovely review. Kerry and the Darlington team will continue to look after your purchase until the day you can collect the keys to your beautiful new home.
★★★★★ 4/5
GoogleThis review relates to Ella Armstrong, sales agent at JWWood in Darlington.
Ella acted as our sales agent when we were selling our buy to let property. She was always friendly, helpful and professional.
We will happily work with her in the future when we come to sell another property.
Julia and Tony Clarke.
Tony · 1 June 2026
Agent replied · 13 May 2026
We appreciate your time in sending this kind review to Ella. We are pleased at your positive experience and look forward to assisting you in the future.
★★★★★ 5/5
TrustpilotSale of 21 minster court
From the moment I stepped through the door I was made very welcome by Sarah Graham, she immediately got me a chair so we could sit and discuss my plans and get the information she required , the rest of the team have been very helpful on the phone if sarah hasn't been available for me to speak to at the time ,I appreciate all their help .
John · 3 February 2026
Agent replied · 11 May 2026
Many thanks for your kind words. We are so pleased Sarah was able to assist you we will pass on this feedback to her and if we can assist you in the future please don't hesitate to ask.
★★★★★ 5/5
GoogleWe can’t thank Paige and Fiona enough for helping us with our new home, everything has been stress free & never too much for them! Moving house is stressful enough but they’ve made it a breeze!
Literally the best people to work with!!
Chloe · 24 June 2025
Agent replied · 24 March 2026
Thank you for your wonderful feedback, we’re so pleased Paige and Fiona made your home-buying experience smooth and stress-free!
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