Trusted Agent profile · Darlington
Verified
★★★★★
526 reviews across 3 platforms
6 Duke Street, Darlington, DL3 7AA
Part of JW Wood, see every office.
JW Wood's office in Darlington, at 6 Duke Street, is rated 4.8 out of 5 across 526 reviews on three platforms, including 329 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Darlington.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
GoogleThe team at Jjwoods Darlington are amazing they have made my experience so easy I would highly recommend them when selling a house 10/10 thank you so much x
Michelle thank you for taking the time to give feedback to the Darlington office. We are so pleased selling your property through us was streamlined and we look forward to assisting you in the future.
5/5
TrustpilotEllie Bass is very good and supportive…
Ellie Bass is very good and supportive in every manners I am very satisfied for the services also response very quickly and sort out all problems.thank you so much keep it up great work
We are very grateful for the 5 star review. Let us know if we can assist in anyway going forwards.
1/5
TrustpilotBe prepared to be wrong 😂
Dealt with Amanda in the Bishop Aukland office. It brought to mind the old Monty Python sketch “do you want the 15 minute argument or the full half hour”Honestly trying to book a simple viewing in Crawleyside turned into major argument as I apparently told her the wrong time and God forbid she’d have to actually do something like rearrange a viewing. Either she’s having a bad day or there’s a policy of trying once only in that office and sod you if you screw up 😂
5/5
GoogleSue has been very helpful in securing my purchase and has moved things along swiftly to ensure the house I was buying was sorted between both parties and removed from the market for peace of mind. All questions I raised were raised with the sellers and answered as quickly as possible. Upto now a fab service.
Thank you for your kind review, Yvonne. The JWW After Sales look forward to seeing you through to legal completion.
5/5
TrustpilotFrom viewing to purchase
From informing us of the property for sale, arranging viewings to issuing the Memorandum of Sale, Nicky was pleasant, supportive and very efficient
Thank you for your feedback! We're delighted to hear that Nicky provided such pleasant, supportive, and efficient service throughout the process.
5/5
GoogleJoshua was a pleasure to work with. Extremely professional and provided us with everything we required to find our property. During the whole process he was always available and helped with anything we required. If you are looking for your next home in the area Joshua is the person to see
5/5
GoogleWe are in the early stages of buying a property . We found the process to arrange viewings and agree a price quick and efficient. In particular thanks to Kerry and Julie.
What a lovely review, Mr Humphreys. We look forward to handling your sale right through to legal completion.
5/5
GoogleI am in the process of buying my first home, and the customer service from JW Wood Estate Agents in Darlington has been exceptional, from arranging my first property viewing, through to agreeing the sale. Kerry Palmer and her team have been …
We're delighted that you are so pleased with the service you received from the Darlington team, Jonathan. Thank you for taking the time to leave a 5 star review. We look forward to being able hand you the keys to your new home.
5/5
GoogleHad an great experience with purchasing through JW Wood, as a first time buyer everything has felt quite overwhelming and all at once, however Sue has been a great help over the phone with recommending my next steps and putting me in …
Thank you for taking the time to give us a five star rating and such a lovely review, Lewis. Our Darlington team appreciate that purchasing a property can be daunting, especially as a first time buyer and we are pleased you felt supported. We look forward to being able to hand over the keys to your first home!
3/5
TrustpilotCould do better.…
I was invited to write this review by JW Wood, so here goes. Initially when I showed an interest in a specific property JW Wood could not have been more helpful & obliging ensuring that any visits were arranged to suit my timetable, however once I'd comitted to buy the property they were a little less accomodating. Once a sale was guaranteed their representatives became somewhat changeable/illusive. To add anxiety to an already stressful situation, on the day of the move the keys to my new house were not made available until 2.00 pm & only then if I trailed through to their offices in Darlington to pick them up (my impression was the keys would be handed over insitu). 6 weeks later their 'SOLD' sign is still in a prominent location outside of the property, this despite my visit to their office in person requesting it be removed (promise that it would be taken down immediately remains unfulfilled 3 weeks later). On a brighter note staff were always extremely polite & friendly.
Thank you for taking the time to share your thoughts with us. Your honest feedback is invaluable and helps us to continually improve our service. Regarding the delay in removing the ‘SOLD’ board, we apologise for the oversight. Your feedback has been passed on to our new branch manager, Tony, who will address the matter promptly and work with the external board company to ensure it is resolved as quickly as possible. We’re also sorry for any inconvenience caused during the key handover process, and we appreciate your patience with this. Finally, thank you for your kind words about our staff’s politeness and friendliness. We’ll make sure to share this with the team, as it’s always uplifting to hear. If there’s anything further we can assist you with, please don’t hesitate to reach out. We’re here to help and are committed to making improvements where needed.
5/5
TrustpilotSarah Graham was great when chatting to…
Sarah Graham was great when chatting to me. My circumstances were very personal regarding purchasing a house. She understood and was very friendly and caring through the process. She also got back to me ASAP when needing answers to things.
Thank you so much for taking the time to share your positive experience with us on Trustpilot. We are thrilled to hear that Sarah Graham provided you with the friendly and caring support you needed during such an important and personal journey. Her dedication and prompt communication are truly valued here at JW Wood, and we're delighted to know that it made a difference for you.
5/5
GoogleFantastic service from start to finish. I enquired about a property for sale and was contacted by Liam the following day with a viewing arranged later that week. Julie showed me around the property in a friendly manner and took time to answer any questions I had. I decided to put in an offer for the property and communication has been brilliant and very easy to understand ever since. Special thanks to Sandrine for the many emails to and from and explanation of what we needed to submit for paperwork. Being a first time buyer the process can be quite daunting and slightly stressful so the responsive and helpful nature of JW Wood has made life a lot easier. I would 100% recommend the company and thank you again for your assistance with our house purchase to date.PositiveResponsiveness
Hi Laura, our team at Darlington were thrilled to receive you wonderful review. It has been a pleasure helping you find a property and we will do everything that we can to make sure it completes as soon as possible.
5/5
GoogleKerry has been both friendly and professional. As a first time buyer she has put my mind at ease and never have a felt like I was asking too much.
Thank you, Oliver. We really appreciate you taking the time to leave us a 5 star rating and lovely review. Kerry and the team look forward to being able to hand you the keys to your new home.
5/5
GoogleKerry Plamer has been dealing with our purchase she is a credit to the company keeping us uptodate with all information regular calls and give 100 percent i would recommend JWW estate agents if ever you have to deal with …
Thank you for your kind review, Mr and Mrs Maitchell. We are very pleased that you have been impressed with our Darlington team. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
GoogleWe’ve had a very positive experience so far with buying a property through DKH. Joshua has been very supportive and communicative, always happy to answer any queries and has kept us updated throughout the process!
5/5
GoogleI would not hesitate to recommend Woods. Right from the beginning I have found them professional, reliable and extremely helpful. Gary has bent over backwards to be on hand for advice and support and Hannah has dealt with the sale of our house in a professional, friendly and efficient way. Thank you!
Thank you for leaving a five star review, Kate. We have a really committed team at Darlington office and will make sure they, especially Gary and Hannah, hear of your kind words.
5/5
GoogleNew to the process and JW Woods have been exceptional with assisting me, open, honest and very helpful. Also a big thank you Kerry Palmer and her Team
We are delighted that you were so pleased with the service you received from Kerry and the Darlington team, Mr Duncan. Thank you for taking the time to leave a 5 star rating and such a lovely review.
5/5
GoogleA big thank you to Sandrine and the Team for making the offering process as seamless as possible... they definitely took the stress out of the first part of buying our new home with their professionalism and helpfulness. Looking forward to the next stage and receiving our moving date! Thank you
Hi Sarah, many thanks for your kind review, we are so pleased that you have been impressed with our service level. We look forward to supporting you during the rest of the buying process and handing you the keys to your new home.
5/5
TrustpilotJW Wood Estate Agents
I have been using JW Wood estate agents for many years now for both buying and selling properties. I have found the staff to be friendly and professional in what they do. You will get a honest opinion to your questions. The communication is good throughout the process of selling your property from valuation with Jönathan to negotiations and sales with Ann to after sales with Julie. I would recommend this company and I will be using them again.
Thank you sincerely for your wonderful feedback and for being such a loyal client over the years! It’s always a pleasure to assist you with your property needs, and we’re delighted to hear that you’ve found our team friendly, professional, and helpful throughout the process.
5/5
TrustpilotReported our bathroom sink not draining…
Reported our bathroom sink not draining water, the same day Nicole rang us to see if we were available for a plumber to attend our property. The man fixed it that day. Brilliant customer service.
Glad we were able to help support you and many thanks for the feedback.
5/5
TrustpilotExcellent service
Sarah was a top class at to her job very fast and efficient, handled my house buying situation with ease she’s a credit to herself and most importantly her team at JW wood.
Thank you so much for your kind words! I’m thrilled to know I could make your house-buying experience smooth and efficient. At JW Wood, we truly value teamwork, and it’s wonderful to be part of such a supportive team. Wishing you all the best in your new home, feel free to reach out if you need anything! All the best, Sarah.
5/5
GoogleThe staff at JW Wood are very helpful and efficient. Thank you Kerry for being so friendly and answering all my questions. A brilliant team with some of the best customer skills I’ve seen in a long time, …
Thank you for taking the time to leave such a complimentary review, it is very much appreciated. Kerry and our Darlington team will really appreciate your kind words.
5/5
Trustpilot2nd sale using JW Wood
2nd sale using JW Wood, and again giving us a very quick sale, excellent sales team work. Big thanks to Gary, Sandrine and Amanda from the after sales team for being very professional and friendly. Good communication throughout. Highly recommended!
Thank you so much for taking the time to leave us this amazing review. We are thrilled to hear that you had a positive experience with our service for the second time. Your appreciation for our team, especially Gary, Sandrine, and Amanda, is very encouraging. We strive to provide professional and friendly service to all our clients and are overjoyed to hear that we hit the mark with you. We are also glad to know that you found our communication throughout the process to be up to the mark. We believe in keeping our clients informed and engaged at every step. Thank you once again for your kind words and for highly recommending us. We look forward to serving you again in the future.
5/5
TrustpilotSwift and Easy Process
Nicky Hall did a wonderful job with helping me with my purchase. Kept me up to date, was prompt when sending things through via email and answered any questions I had. Any timing issues were down to the vendor taking time to reply and not JWW at fault.
Thank you for your kind words about Nicky's service and understanding that any delays (however frustrating) were beyond our control - we're thrilled to have assisted you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Darlington won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
