Trusted Agent profile · Darlington
Verified
★★★★★
526 reviews across 3 platforms
6 Duke Street, Darlington, DL3 7AA
Part of JW Wood, see every office.
JW Wood's office in Darlington, at 6 Duke Street, is rated 4.8 out of 5 across 526 reviews on three platforms, including 329 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
Send JW Wood Darlington a message.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Darlington.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
GoogleI have had a really positive experience with JW Wood. As a team they offered support and advice, as well as clear communication. Hannah kept me up to date through the process, very professional as well as friendly. Thank you
Many thanks for taking the time to leave such a kind review, Natalie. We love hearing feedback like this, it really does mean so much to us, thank you.
5/5
TrustpilotBrilliant service
Brilliant service , I am unsure of the process of selling/buying a house but Vicky has been fantastic on guiding me through this and keeping me informed. Definitely recommend
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that Vicky was able to guide you smoothly through the process of buying/selling your home and keep you well-informed every step of the way. Your kind words and recommendation mean the world to us!
5/5
TrustpilotWould highly recommend
Me and my partner had a fantastic experience with JW Wood in Darlington, and we would especially like to mention Fiona, who throughout the process was incredibly helpful. From start to finish she was professional, approachable and always quick to respond to any questions we had. Would highly recommend.
Thank you for your fantastic review and kind words about Fiona, she’ll be thrilled to know her professionalism and support made your experience so positive.
5/5
TrustpilotExcellent communication throughout…
Choosing JW Wood to sell my house was the best decision ever. Working alongside professional people has ensured a smooth and sress free process. Would definitely recommend to others. Thank you to a great team.
Many thanks for this review it is of great value to JW Wood and its team. Hope we can help you in the future.
5/5
GoogleGary, Sue & Sandrine all have been fantastic! The entire team at JW Wood are fabulous, friendly & made the process painless. They really are the dream team at selling houses! Ours sold within days, before the sign even got put up. Sue is a …
What a lovely review! We will make sure ‘the dream team’ see your kind words. Many thanks.
5/5
GoogleJW Wood have been excellent at marketing our property and consulting with us about viewings and offers. I would definitely use them again and would particularly recommend Sandrine Tondusson who supported us inexperienced house sellers throughout the process.
We are delighted that you were so pleased with the service you received from Sandrine and the Darlington team, Mr Greenwell. Thank you for taking the time to leave a 5 star rating and such a lovely review.
5/5
TrustpilotThorough, efficient, considerate, and understanding
Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.
Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.
5/5
TrustpilotJW Wood - Simply the Best
From the moment I contacted JW Wood, the level of service was excellent. Caitlin and Chris in particular went above and beyond to help us purchase our dream house - answering all of our queries both over the telephone and in person. Thank you to all of the staff that helped with our purchase.
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with JW Wood. Caitlin and Chris will be thrilled to know they made such a positive impact and were able to assist you in purchasing your dream home.
5/5
GoogleJoshua was absolutely fantastic throughout our experience. He was extremely helpful, professional, and genuinely made the entire process smooth and stress-free. In today’s property market, it’s rare, and so important, to have someone so …
5/5
GoogleKerry made sure everything went smoothly and efficiently. Hopefully, we can close the sale.
We are very grateful for your 5 star rating and kind words, thank you very much.
5/5
GoogleI cannot recommend JW Wood enough. They have been professional, efficient and supportive throughout the process of selling our home. Thank you to Gary, Sue, Sandrine, Julie and Kerry for all your hard work
Thank you for taking the time to write such a complimentary review, Kate. Our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you
5/5
TrustpilotGood services
Everything was organized very well
Thank you for the 5 star review :)
5/5
TrustpilotI recently purchased a property of JW…
I recently purchased a property of JW Wood and instructed JW wood to find tenants. Lauren has been very proactive.
Two reviews for both sales and lettings - thank you!
5/5
GoogleExcellent customer service from start to finish. House was decribed lovely and lovely pictures on the website. Viewings always emailed and then messages to remind you, and kept in the loop from start to finish.
Thanks so much for the fantastic review Rebecca, we really appreciate it. We're delighted to hear you had great service from our Darlington team.
5/5
TrustpilotTony was very helpful great job thank…
Tony was very helpful great job thank you
Thank you for your wonderful review! We’re so pleased to hear that Tony was able to assist you and provide such great support.
5/5
GoogleCommunication has been superb and customer service I would like to mention a member of staff in particular: Ella super friendly, honest, helpful & constructive!
Many thanks for your kind words, we will pass them onto Ella. We look forward to being of assistance to you in the future.
5/5
GoogleSue was very helpful! Impeccable service, a credit to the industry
Nothing trumps experience and Sue is a great manager who helps her team to achieve the same levels of customer satisfaction.
4/5
GoogleSlightly rocky start, however the communication once a sale price was agreed has been top notch. Sandrine and the team at JWWood are really responsive and are happy to answer any question I have.
Thank you for taking the time to leave us a review, J B. We look forward to being able to hand you the keys to your new home.
5/5
GoogleCan not thank the team at JW Wood enough, especially Julie and Hannah. Both of who have been great from the start. Julie was great during the initial viewing, answering questions, giving advice and generally being a great soundboard. Hannah …
Thank you for taking the time to leave such a lovely review, Roxxanna, we are delighted you have been impressed with the service you have received. Your purchase will now be handled by our after sales team right through to completion. We look forward to being able to hand over the keys to your first home.
5/5
GoogleFriendly, professional and seamless experience. Both bought and sold with DKH. Would definitely use again! Thanks Ben & team.
5/5
GoogleHad excellent communication with Kerry and the team throughout, she kept me informed and worked around my needs. Would definitely recommend J W Wood.
We are always delighted when customers tell us they will recommend us, it is a great compliment. Thank you for taking the time to leave us such a good review, Joe.
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful. Great communication. It would highly recommend them.
Thank you Victoria for the 5 star review. We greatly appreciate the positive feedback.
5/5
GoogleWe received a professional and friendly service from start to finish on the sale of our property. Invaluable experienced expert advice from approachable and enthusiastic staff across all aspects of the business. Selling a property is known to be one of the most stressful things you can do in life, working with J W Wood’s team was a pleasure. We had every confidence that they had everything in hand and that they would do what was necessary, at every stage, without out us even having to ask.
Thank you Lisa and Andy, for taking the time to write such a complimentary review. Our Darlington team really appreciate your kind words. We hope the legal process goes through quickly for you
5/5
GoogleI can highly recommend Gary Stephenson and his team, particularly Hannah Howland for the first class service I have been given. My house went on the market on January 20 2023. I had a viewing on February 4 …
Our Darlington Team will be delighted to read your review, thank you very much it is very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Darlington won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
Send JW Wood Darlington a message.
