Trusted Agent profile · Darlington
Verified
★★★★★
526 reviews across 3 platforms
6 Duke Street, Darlington, DL3 7AA
Part of JW Wood, see every office.
JW Wood's office in Darlington, at 6 Duke Street, is rated 4.8 out of 5 across 526 reviews on three platforms, including 329 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
Send JW Wood Darlington a message.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Darlington.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
TrustpilotReally professional staff
Really professional staff, who went out of there way with as much information as possible, sold mine within a week
Thank you so much for taking the time to respond to our team. You're feedback is important to us.
5/5
TrustpilotFirst time buyers
While buying our first property we found JW Wood to be extremely helpful, Denise who dealt with the property we were buying was very friendly, helpful and approachable and made the process a lot more easier for ourselves and talked us through everything we needed to know and kept in frequent contact to keep us up to date.
Great review thank you and we know Denise will be delighted to read your comments.
5/5
GoogleA massive thankyou to all the staff at JW Wood for providing an excellent service with the recent sale of our family’s flat in Darlington. Sue Stephenson was incredibly helpful by acting so promptly enabling us to get the flat on the …
We are delighted to hear that you would recommend us, that is the highest compliment we can receive. We do strive to provide a quality service to all our clients and really appreciate you taking the time to leave such a kind review.
4/5
GoogleSlightly rocky start, however the communication once a sale price was agreed has been top notch. Sandrine and the team at JWWood are really responsive and are happy to answer any question I have.
Thank you for taking the time to leave us a review, J B. We look forward to being able to hand you the keys to your new home.
5/5
GoogleA great experience all round! Hannah Howland was my point of contact during the buying of the property, she was very helpful and kept me up to date every step of the way. Would highly recommend to others!
Thank you for taking the time to write such a kind review Mr Nelson, our Darlington team (especially Hannah!) really appreciate your comments. We hope the legal process goes through quickly for you and look forward to handing you the keys to your new home.
5/5
GoogleExcellent service from all the staff at JW Wood in Darlington especially Liam who went above & beyond in helping us find a buyer for our home very quickly. Super efficient and a pleasure to deal with. Valued their honesty & trust. Would highly recommend JW Wood. Very friendly and professional.
Steve, many thanks for your review. Liam will be encouraged by your remarks as he strives to provide a quality service to our sellers. Please keep safe.
5/5
GoogleHannah was amazing throughout the selling process, very supportive and informative. I would highly recommend Hanna very professional.
5/5
TrustpilotJW Wood The very best estate agent
JW Wood thank you for your great service they give truthful and sound advise and back this up with a first class customer service couldn’t fault them wouldn’t go anywhere else the whole team in Darlington go the extra mile for there customers absolutely brilliant team
Thank you for leaving us a 5 star review, our Darlington team were delighted to read your feedback.
5/5
TrustpilotExcellent professional service
Excellent professional service from Julie Pendergast when we bought our dream bungalow and now the same excellent service from Julie and Ann in the selling of our original property. This team are ‘on the ball’ !! Thankyou ladies 👍
Thank you so much for your fantastic feedback! We’re delighted to hear Julie and Ann provided excellent service both with your dream bungalow and in selling your original property.
5/5
GoogleAn excellent estate agency. I single out Joshua and Hannah who were just consummate professionals and really helpful right from the start. Josh with the sales side then Hannah as progresso. Excellent experience and I would highly recommend this agency for sure!
5/5
GoogleJ W Wood have been excellent value and were attentive to our questions. Hannah and Sandrine provided excellent service. Amanda is dealing efficiently and communicating with us at all times. Would highly recommend the whole team.
Hi Lisa, thank you very much for taking the time to write this wonderful review for Hannah, Sandrine and Amanda. It's fantastic to hear you had such a great experience with our Darlington team and they look forward to guiding you through the whole sale and purchase process.
5/5
TrustpilotMy experience with JWW was incredible
My experience with JWW was incredible. Fiona and the whole team are amazing. They helped me from day one till now with everything. They cleared all my doubts immediately and updating me with everything.
Thank you for your amazing feedback! We're so pleased to hear Fiona and the team were there for you every step of the way.
5/5
TrustpilotJW Wood have been very good from the…Fathers house sale
JW Wood have been very good from the start. We have had to sell my Fathers house under difficult circumstances and they have made the process easy and pain free.. correspondence with email was regular and informative and I was happy with the team at the Darlington branch.
Thank you for taking the time to leave our Darlington a 5 star review. We are pleased that we were able to offer you the support needed during a difficult period.
5/5
GoogleHannah from JW Wood has been a pleasure to work with. Hannah is always responsive and is always happy to help.
Hannah and our Darlington Team will be delighted to read your review. Thank you very much, it is really appreciated.
5/5
TrustpilotVery supportive
Throughout the whole process have felt informed and kept up to date Denise has ensured timely follow up and feedback after viewings Supporting us with the processes involved for both selling & buying
Thank you for your kind words! We're thrilled to hear you felt supported and informed throughout the process. Denise will be delighted to know her efforts made a difference.
5/5
TrustpilotVery impressed with all the staff at…
Very impressed with all the staff at the Darlington office. They were helpful, supported and communicated well on my behalf with the property owners. Nothing was too much trouble. 5 weeks from viewing to moving into my new home and getting us in before Christmas. Thank you a great team and highly recommend.
We're all really happy for you and wish you a wonderful Christmas in your New Home. All the best from everyone at JWW Darlington.
5/5
TrustpilotGreat service from initial visit to…
Great service from initial visit to value the property all the way till property being sold Excellent description and photos of property. Staff keep you well informed during the sale and are always courteous and polite when you contact them. The firm also have a range of other services you may require.
A fabulous review thank you! Wishing you a lovely Christmas from everyone at JWW.
5/5
GoogleHaving just completed and exchanged for the sale of my house, I just wanted to say the biggest Thank you. From start to finish the staff have made this process so easy and hassle free. Liam in the Darlington branch was always so polite and friendly when contacting me and arranging bookings, nothing felt too much trouble. Once an offer was accepted, Jill was my contact and I cannot rate her enough. Each week I would get a call giving me an update, even if it was just to say no update. She made the effort to ask if I was ok and how I was feeling, always offering extra help. Jill has called me today to confirm completion and I have to say, I'll be quite sad not to speak to her each week now! As a manager of a customer services team, the level of service shown throughout is what we strive for each day. Both Liam and Jill are an asset to your team's. Thank you for making this so easy and effortless especially through such uncertain and uneasy times.
5/5
GoogleI have found Hannah Howland from JW Wood- estate agreement, to be so very helpful, professional and very friendly. Hannah kept me posted and updated throughout our transaction. Very pleased and well satisfied!
Thank you for taking the time to write such great review, Gillian. We will make sure Hannah sees your kind words.
5/5
TrustpilotExcellent professional service
Have used JW Wood on more than one occasion and have found them to be efficient and effective when selling my properties. The team have a wealth of experience and will guide you through the process of buying and selling. Highly recommended the professional service
Its been a pleasure helping you again and we hope we can do it again in the not too distant future. All the best.
5/5
GoogleFantastic estate agents brilliant work from Liam and the team! I will definitely be using again thank you so much for all your help advice and everything in between especially for a first time buyer I cannot thank you enough!
We have passed on your comments to Liam and our Darlington team who will be delighted to read such a nice review.
5/5
TrustpilotWonderful service
Julie and the rest of the team offered wonderful, transparent service, and made my purchase as seamless as possible. Thank you so much!
Thank you for your lovely review! We're so glad Julie and the team could make your purchase seamless. It was a pleasure helping you, thank you for choosing us.
4/5
GoogleGreat service from all the team at JW Wood, with care and understanding handling our late mam's house sale. With a special thankyou to Kerry Palmer , for keeping us updated on all developments as they happened. We would recommend to anyone !
Kerry will be delighted to read your kind words, Sharon. All the Darlington team pride themselves on giving an excellent service, yet in a sympathetic, friendly and approachable manner.
5/5
GoogleKerry has been so helpful, friendly and communicative. This enabled a really easy and smooth process so far.
Kerry will be delighted to read your kind words, Nicola. All the Darlington team pride themselves on giving an excellent service, yet in a friendly and approachable manner.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Darlington won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
Send JW Wood Darlington a message.
