4/5
GoogleKerry, Sandrine and the team were very helpful from the onset.
Agent replied · 15 June 2024
Thank you, Mr Howard.
Trusted Agent profile · Darlington
Verified
JW Wood Darlington reviews
★★★★★
526 reviews across 3 platforms
6 Duke Street, Darlington, DL3 7AA
Part of JW Wood, see every office.
JW Wood's office in Darlington, at 6 Duke Street, is rated 4.8 out of 5 across 526 reviews on three platforms, including 329 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
About JW Wood Darlington
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Darlington.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFantastic team
Fantastic team - informative, helpful and strives to do the best for clients. Julie and Ann are both lovely
Agent replied · 24 December 2025
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our team informative, helpful, and dedicated to doing the best for our clients. Julie and Ann will be delighted to know they made such a positive impression, they truly are amazing! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support you! 😊
5/5
GoogleExcellent service from Julie, Sandrine and the rest of the team at JW Wood Darlington throughout our purchasing experience. Julie has lots of helpful knowledge on properties and the area. Thank you, Tony and Amanda
Agent replied · 15 June 2024
Thank you, Tony and Amanda, for taking the time to give us a rating and leave such a complimentary review acknowledging the excellent service you received from the Darlington team.
5/5
TrustpilotAlthough the office has had some issues…
Although the office has had some issues with staff sickness this month my process has been pushed through quickly and Fiona replied to my emails and requests promptly. The process has been easy and explained well. Very happy with JWWood
Agent replied · 4 October 2026
Many thanks for your understanding and still giving us a 5 star review.
5/5
TrustpilotI would highly recommend JWW
I would highly recommend JWW. Top class service from the beginning. Martyn & Stacey are superb, professional, efficient, friendly genuinely lovely people. Very grateful.
Agent replied · 11 May 2026
A lovely review thank you. We look forward to working with you again in the future.
5/5
GoogleI recently placed my late mother's house on the market. Obviously an emotional time, but Gary provided professional support with compassion and empathy. Communication from the team was excellent, especially Sandrine who kept in touch …
Agent replied · 15 June 2024
Thank you Carole for taking the time to leave a review for all the team at our Darlington office.
4/5
TrustpilotVery professional and excellent…
Very professional and excellent communication from staff. Only negative was the 11 day delay in my house going on market from initial valuation. House sold at first viewing so very happy. Thank you
Agent replied · 4 October 2026
Thank you so much for your kind feedback! We’re delighted to hear you found our communication professional and that your house sold on the very first viewing, that’s fantastic news! We also appreciate your patience regarding the 11-day delay, and we’re always striving to streamline our processes wherever possible.
5/5
TrustpilotRecommendation for Darlington JWW
The Darlington office handled the sale of the property exceptionally well - dealt with scheduling and conducting all the viewings, constant communication and advice throughout. Highly recommend.
Agent replied · 4 October 2026
Thank you for your recommendation! We’re thrilled to hear our team at Darlington made the process smooth with great communication and support. Wishing you all the best!
5/5
GoogleFirst class, all staff were very helpful kept us up to date at every point of the sale no pressure tactics and a quick sale would use over any agent around the area
Agent replied · 10 November 2024
Thanks for taking the time to give us a 5 star rating and leave such a great review, Kevin. It is very much appreciated.
5/5
TrustpilotLauren Pike absolutely fab very nice…
Lauren Pike absolutely fab very nice and helpful picking up on email n calls for response thnk u five stars
Agent replied · 11 May 2026
Thank you for the glowing review! We're so glad Lauren could provide such fantastic support. She’ll be thrilled to hear your kind words.
5/5
TrustpilotThe Darlington Team
The Darlington Team have been very helpful giving realistic, practical and knowledgeable advice. They have always been very pleasant, easy to contact and good at updating me. I would happily recommend them.
Agent replied · 4 October 2026
Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that you found the Darlington team to be so helpful and knowledgeable, providing you with realistic and practical advice.
5/5
TrustpilotExcellent from first call through to…
Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends
Agent replied · 4 October 2026
Hi Helen. Thank you so much for taking the time to leave us a 5 star review. It was a pleasure reading your feedback and we are delighted that you were happy with our service.
5/5
GoogleWe are currently in the process of buying a house with JWW and I couldn’t recommend any more. From finding the house we liked Friday, viewing on Saturday, and receiving a call on Monday morning to tell us our offer has been accepted, …
Agent replied · 17 June 2024
It is always a real pleasure getting reviews such as yours, Emily. We share your excitement at finding your first home and look forward to supporting you through the rest of the process until we can give you the keys! Thank you.
5/5
GoogleFantastic experience from start until finish, I dealt primarily with Sue Stephenson who was a pleasure to deal with and was always available for any concerns or queries. Can’t recommend highly enough.
Agent replied · 9 December 2024
Thanks Karl! We are delighted to receive your 5 star rating. Sue is a valued member of the Darlington team we will make sure she sees your kind words.
5/5
GoogleMy thanks to all at JWWood. From the first meeting when my house was valued, through the process of appointments organised by staff for prospective buyers. Everyone very pleasant and helpful. Thanks.
Agent replied · 24 March 2026
Hi David. Many thanks for the 5 star review and our Darlington team will be delighted to read your comments.
5/5
GoogleSo far the team have been excellent - Beth & Joshua are setting a new standard for Estate Agents. The DKH team have been next to none. Fingers crossed the rest of the process moves just as smoothly.
5/5
GoogleSandrine has been great at liasing with the vendor and responding to our requests quickly. Really helpful as first time buyers.
Agent replied · 15 June 2024
Thank you for the 5 star review. Much appreciated.
5/5
GoogleA very positive experience. I was kept informed throughout. Hannah Howland, Property Consultant was most efficient and gave an excellent service.
Agent replied · 15 June 2024
Thank you for taking time to leave a review, Mrs Craggs. We have a really committed team at Darlington office and will make sure they, especially Hannah, hear of your kind words.
5/5
TrustpilotI have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
Agent replied · 4 October 2026
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
5/5
GoogleMy purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All my interaction has been with Kerry, who has been great to work with. Kerry handled the communication's which was all …
Agent replied · 22 October 2024
Thank you for your kind words for Kerry and the Darlington team, Mr Read. Our after sales team will look after you until legal completion and we look forward to being able to hand you the keys to your new property.
5/5
GoogleVery efficient and prompt service. Dealt mostly with Sandrine who was excellent but Liam was also helpful. Move is progressing well so fingers crossed. Thank you JW Wood!
Agent replied · 15 June 2024
Many thanks for your review, Mr Mock. Our Darlington team will be delighted and encouraged by your remarks as they strive to provide a quality service to all our customers.
5/5
GoogleDuring the sale of our property we had dealings with both the manager Gary and Sue and Sandrine from the sales staff. I have to say every conversation I had was done in a friendly and professional manner, no problem was too much for them to deal with. I totally recommend them. Thanks guys!!
Agent replied · 15 June 2024
What a lovely review! Thank you very much, Brian.
5/5
TrustpilotGreat landlord experience
Agent replied · 22 December 2024
Thanks for taking the time to write this review
5/5
TrustpilotThe Darlington Team have been very…
The Darlington Team have been very helpful with me buying a property with lots of advise when not too sure about things.
Agent replied · 11 May 2026
Thank you for your kind words! We're so glad our Darlington team could assist you throughout your property purchase and provide helpful advice along the way.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JW Wood Darlington
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Darlington won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
