Trusted Agent profile · Darlington
Verified
★★★★★
526 reviews across 3 platforms
6 Duke Street, Darlington, DL3 7AA
Part of JW Wood, see every office.
JW Wood's office in Darlington, at 6 Duke Street, is rated 4.8 out of 5 across 526 reviews on three platforms, including 329 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Darlington.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Darlington office, from every platform, shown as written. First names only.
5/5
GoogleOur purchase has only progressed to the memorandum of sale stage so my review covers the process up to this point. All our interaction has been with Sandrine and Julie, both have been great to work with. Sandrine handled the communications …
Thank you for your kind review, Pete. The JWW After Sales look forward to seeing you through to legal completion.
5/5
GoogleSo pleased we decided to use J W Woods. All the staff have been extremely helpful with our logistically difficult sale, and have gone the extra mile to make everything as straightforward as possible; from the first meeting with Gary to …
Thank you for taking the time to write such a kind review, our team at Darlington will be delighted. Recommendation is the biggest compliment, thank you.
5/5
TrustpilotAll the staff we dealt with were…
All the staff we dealt with were excellent and went out of their way to be helpful; nothing seemed to be a bother. While being extremely friendly they were at the same time professional.
Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression and went out of their way to help. Providing friendly, professional service is something we strive for every day, so your feedback truly means a lot to us.
5/5
TrustpilotExcellent
The staff have been extremely helpful, I’m purchasing my first property and they’ve help me every step of the way. Can’t fault their communication, nothing has been to much trouble, and would definitely recommend them to others
We love your detailed review thank you. Its great to know that you were happy with the service our team were able to provide.Have a great Christmas and New Year.
5/5
TrustpilotRecommendation for JW Wood in Darlington
The Darlington team have been fantastic during the whole process of selling my mum's house. Every member of the team has been friendly, professional and efficient.
Thank you for your lovely review! We’re so pleased to hear that the Darlington team could provide fantastic service throughout the process of selling your mum’s house. Being friendly, professional, and efficient are values we always strive to uphold, and it’s wonderful to know the team made this experience a positive one for you.
5/5
GoogleA professional approach throughout the whole process,from initial contact to completion. special thanks to Liam and Sandrine,who are effectively 'front of house' and any enquiry whether big or small is effectively dealt with.
Thank you for taking the time to leave a review for our Darlington office. The team were delighted to read your comments.
5/5
GoogleWe are currently in the process of purchasing a property with JW Wood estate agent. Kerry helped us navigate through the purchase of our dream property, which was difficult to secure due to the level of interest. Excellent communication and …
Kerry and the rest of the Darlington team will be delighted to read your kind words, thank you Lee. Everyone at JW Wood, including our after sales team, pride themselves on giving an excellent service to help ensure the rest of your … More
5/5
GoogleReally responsive team who kept me updated on everything whilst we went through the process of viewings/offers/sale. Liam & Sandrine were lovely and professional, would reccomend!
Thank you for your review, we are delighted that we've made a great first impression. We hope that the rest of your journey is equally as good and we look forward to being able to hand over the keys to your new home.
5/5
GoogleWe would very much like to thank DKH for their professional service, giving us full communication at all times. We would highly recommend them and once again a big thank you.
1/5
TrustpilotDon’t bother even looking
Unbelievable experience trying to secure student housing for 23/24. Was told we couldn’t get any information and had to wait for the properties to launch. Checked website every 10 minutes every day. They launched and instantly every one of the 100 plus properties already had applications on. How is that even possible? Terrible agent.
5/5
GoogleI have no hesitation recommending DKH, the team worked really hard to secure a sale.
5/5
TrustpilotGreat Experience
Fantastic experience with JW Wood as my letting agents so far! Great and prompt communication and Paul, Gill, Charlotte and the team are always friendly and professional. As a landlord, it's been a pleasure letting my properties with them. A* ~ André
5/5
TrustpilotAmazing service from Darlington branch…
Amazing service from Darlington branch and hope to complete service soon. The team at Darlington are really helpful and will try to help you as much as possible.
A huge thanks from our Darlington team for taking the time to leave a positive 5 star review. Let us know if we can assist in any way.
5/5
TrustpilotFrom our first contact with Sarah…
From our first contact with Sarah Graham, (who was really helpful from us first making enquiries to our offer being accepted) to our completion which was handled by Amanda Killops we were kept informed throughout.
Thanks for sharing a named review. Both Sarah and Amanda will be pleased to read your comments.
5/5
GoogleVery friendly staff. Nothing was to much trouble. Went out of their way to help with any concerns I had. Kept me informed every step of the way. They also got the best price for my house. I would recommend them to anybody. 10 out of 10 for experience.
Thank you so much for your kind words! Its much appreciated
5/5
GoogleGreat service from the JW Wood team Darlington branch, very professional. Thanks to Sue and Sandrine for all there help and keeping me updated every step of the way
We are delighted that you were happy with our services and we are equally grateful for you taking the time to leave us a lovely review. Many thanks.
5/5
TrustpilotSuper service
Great service from valuation to sale to agreed sale ...kept informed and very efficient
Thank you for your kind words! We're delighted to hear you found the service efficient and well-communicated from start to finish. Wishing you all the best.
5/5
GoogleAll staff professional and helpful. Sue was amazing, her calm, nurturing approach helped to relieve the sometimes stressful experience of moving house.
What a lovely review - thank you so much! All reviews are passed on to our team and we are certain Sue will take great pleasure in reading your kind words.
5/5
TrustpilotThe staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
5/5
GoogleMany thanks for an excellent service. Very friendly team especially Sue, Sandrine & Hannah.
Ms Weir, thank you for your taking the time to leave a review, especially one like this! I will make sure the Darlington team hear of your kind words. We do try our best at all stages of the process and it makes us proud when those efforts are recognised.
5/5
GoogleDKH (Rickmansworth) have been the most friendly, delivery focused and responsive agents in the area. As a property owner who was on the market for quite some time (with multiple agents), DKH came in and delivered a first class service in a …
5/5
GoogleThe service I received was first class from start to finish. initially I dealt with Sue in the office, who was friendly, helpful and professional. …
Thanks for your review Sue and Sam appreciate your kind comments. It will encourage them as they strive to provide a quality service to our clients. Once again many thanks and stay safe.
5/5
GoogleThe staff are very helpful and pleasant to work with
Thank you for your kind words! We’re so glad you found our team helpful and enjoyable to work with, it means a lot to us.
5/5
GoogleAbsolutely fantastic sale. Communication via Sue Stephenson has made it all the smoother and no question was an inconvenience for her. Definitely recommend.
Thank you for leaving such a lovely review, Janice. Sue will be delighted to read your kind words.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Darlington won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Bishop Auckland won Gold; JW Wood, Chester Le Street won Gold.
